Amanda Work Group 7xx Installation Manual

							Chapter 1:
Introducing Amanda
Computer Requirements
The PC on which your Amanda system is installed has:
 MS-DOS version 6.22 in the directory C:\DOS.
 A 386DX processor running at 40MHz.
 A VGA card.
 4MB of RAM.
 A 3.5-inch, 1.44MB floppy disk drive and appropriate controller.
 A 540MB IDE hard disk drive with an appropriate IDE controller.
 Amanda Company voice boards.
 COM1, using IRQ 4, and COM2, using IRQ 3. Use these for any two 
of the following:
- A fax modem.
- Future expansion (such as SMDI).
- A direct serial connection (via null modem cable) for use with the 
Host/Remote programs.
No COM3.
 COM4, using IRQ 5 and an internal modem, for a modem link that 
allows you to use the Host/Remote programs (via telephone line).
N
OTE:Within the CMOS settings, all adapter ROM shadowing 
should be disabled except for system ROM shadowing at 
address F000. Don’t change the BIOS configuration with-
out consulting an Amanda Company marketing partner or 
solution provider or an Amanda Company customer sup-
port representative. 
						

							2 Installing [email protected]/DOS
Environmental Requirements
 Locate the unit in an area free of excess moisture, dust, corrosive 
gases, and chemicals.
 Install Amanda securely on a table or desk at least 2 feet (.6 meters) 
above the floor.
 Use a properly grounded electrical outlet which is not controlled by 
a switch.
 Ensure that the operating temperature is 40 to 95 degrees Fahrenheit 
(2 to 35 degrees Centigrade), away from direct sunlight.
 Ensure that the humidity is 15% to 90%, noncondensing.
 For proper ventilation and servicing of the unit, provide at least 1 
foot (0.3 meters) clearance on all sides and above the unit.
Electrical Requirements
 90 to 130 VAC, 50 to 60 Hz, 3-prong outlet with separate ground, 
separately fused at 15 amps.
 Outlet not controlled by an on/off switch.
 Use of electrical line conditioning equipment such as a surge protec-
tor and an uninterruptible power supply (UPS) is strongly recom-
mended.
 Grounding to comply with Underwriters Laboratories (UL) 1459.
 KSU Support
Amanda works with the following KSUs:
 616 DR5 DS
 824 DR5 DS
CICS DR1
MICS R1
Named Norstar Sets are fully supported on the 616, 824, Compact Integrated 
Communications System (CICS), and Modular Integrated Communications 
System (MICS or 032) Norstar systems. Other models of Norstar (in 
particular those available outside the US Domestic market) may or may not 
be supported. 
						

							Chapter 1: Introducing Amanda 3
The 616 and 824 require DR5 system software. The CICS and MICS require 
DR1 software. Norstar “Centrex” and “Centrex Plus” DRs are not supported 
at this time. Centrex lines are compatible with Amanda and enhance 
operations in some applications. Standard DR5 software supports this 
service. 
Disconnect Supervision (DS) hardware is required. The Amanda Company 
cannot guarantee the correct operation of Amanda on non-DS Norstar 
system cabinets. DS hardware provides a “handshake” between the CO and 
the Norstar KSU that allows Amanda to use ports more efficiently. This 
requirement probably applies to all Norstar proprietary and all third-party 
voice messaging systems. 
DS hardware is standard on CICS and MICS 032 systems. DS versions of 
the 616 and 824 shipped near the end of these products lives. 616 and 824 
cabinets must be clearly labeled “DS.” On the 616, DS appears under the 
cover on the label. On the 824, DS appears in the upper right hand corner of 
the KSU. Please contact the Amanda Company product manager about any 
T1, DID, 0x32R1XL, or custom networking applications.
If you plan to develop fax applications using Amanda, two call fax-on-
demand applications can be created with Amanda fax ports connected 
directly to Central Office telephone lines. One call fax-back and fax mail 
applications, on the other hand, will require that the fax ports be connected 
through the Norstar using Analog Terminal Adapter (ATA) equipment. 
An ATA can connect a digital Meridian Norstar telephone port to either of 
the following:
 A data communication device, such as a modem or fax machine
 A standard analog voice device, such as a single-line telephone
Contact your Norstar representative about pricing and installation 
information. 
						

							4 Installing [email protected]/DOS
General Uses
[email protected]/DOS is an automated attendant and voice processing 
system designed especially for ease of use and flexibility. As a PC-based 
product, Amanda takes advantage of the technical innovations in the 
personal computer market. In addition, Amanda’s standard hardware 
components can be repaired or replaced by any PC service company. The 
computer on which Amanda is installed must be used only for Amanda.
Depending on what lines from your PBX are connected to Amanda and when 
calls are sent to Amanda to be processed, Amanda can serve you or your 
customer in a variety of ways.
Configured as a primary attendant:  Amanda answers all your incoming 
calls on the lines you designate and allows the callers to direct their calls to a 
specific person or department without being placed on indefinite hold. If a 
specific person is unavailable, Amanda can take a private message for that 
person without missing any details. 
In this case, the telephone switching system sends all incoming calls to 
Amanda.
Configured as a secondary attendant:  Amanda assists your regular 
operator when call volume is heavy, allowing callers to direct their own calls 
or hold for the operator. Some companies provide specific incoming lines for 
Amanda as a backdoor attendant for calls from vendors, family members, 
friends, and special clients who prefer to have Amanda process their calls.
In this case, the telephone switching system sends incoming calls to Amanda 
only when the regular operator’s extension is busy or not answered.
Configured as an off-duty attendant:  Amanda provides 24-hour access to 
your company and its employees when an operator is unavailable.
In this case, the telephone switching system sends all incoming calls to 
Amanda while the office is closed. 
						

							Chapter 1: Introducing Amanda 5
Configured as a voice messaging center:  Amanda takes messages and 
allows users to send, store, and forward messages, increasing productivity 
and enhancing inter-office communication.
In this case, the telephone switching system transfers any incoming call to 
Amanda if the extension being called is busy or not answering.
Configured as an information system:  Amanda provides answers to your 
callers’ most frequently asked questions (so you can avoid costly 
interruptions and provide a higher level of customer service 24 hours a day). 
Information such as your address, available hours, directions to your offices, 
and so forth, might be better handled by Amanda. Amanda’s serial ports can 
access databases and other information stored in other computers, allowing 
Amanda to give callers information on account balances, train schedules, 
and so forth.
In this case, the telephone switching system or even an operator can send 
incoming calls to Amanda. Then automatically, or if selected, Amanda plays 
out the requested information.
Purpose of This Guide
This guide explains how to set up [email protected]/DOS for the first 
time. This guide covers:
 Connecting and configuring Amanda to work with your telephone 
switching system
 Configuring Amanda to provide the voice mail services that the 
owner selects 
						

							6 Installing [email protected]/DOS
Customer Service and Support
The Amanda Company provides customer service and support Monday 
through Friday from 8:00 
A.M. to 8:00 P.M. Eastern Time, except holidays
. 
Customer Support:
(800) 800–9822
For sales, contact The Amanda Company at the East Coast office.
Dealer Sales:
Telephone: (800) 410-2745
Distribution Sales:
Telephone: (800) 410-2745
International Sales:
Telephone: (203) 744-3600
International Support:
Telephone: (203) 744-0860
We b S ite :
http://www.taa.com
End User Support
End user support covers the actual usage of Amanda through the telephone, 
such as picking up messages, sending messages, changing greetings, and 
using distribution lists. Registered Amanda sites receive free end user 
support for the life of their systems. Be sure to send in your registration card!
System Administration Support
System administration support covers the configuration of Amanda; such as 
setting up mailboxes, programming notification, scheduling automatic 
changes, and creating reports. Registered Amanda sites receive free system 
administration support for up to six months after the installation. Be sure to 
send in your registration card! 
						

							Chapter 1: Introducing Amanda 7
Installation Support
Installation support covers the initial connection of Amanda to a telephone 
switching system as well as solutions to problems that occur when the 
system is reconfigured or Amanda is upgraded. 
The Amanda Company now offers installation support to any dealer who 
buys a turnkey system. 
Qualified Amanda marketing partners and solution providers, who are in 
good standing, receive installation support for any system.
Application Support
Application support covers extended features that can be added to Amanda 
using Amanda’s powerful Token Programming Language. The Amanda 
Company can write custom applications for you. All Amanda solution 
providers, who are in good standing, receive application support. Please 
contact your Amanda sales representative for more information. 
						

							8 Installing [email protected]/DOS 
						

							Chapter 2:
Installing Amanda Company Boards
Using an Amanda Company Board with a 
 KSU and Amanda
Amanda uses specially designed Amanda Company voice boards when 
connected to a Norstar KSU. These boards work with the Norstar KSU 
without using external Northern Telecom VMI hardware. They emulate 
Norstar M7310 digital telephone sets and permit a direct digital link with 
compatible Norstar KSUs. The Amanda Company voice board also provides 
more features and better performance because it is entirely digital.
Each board has four RJ-11 connectors, each of which connects to a two-wire 
digital Norstar KSU extension. These interfaces provide signaling, audio 
interface to the line, and the ability to send and receive messages.
Installation Checklist
Follow this checklist or use it to verify that you have completed all the 
necessary steps for connecting Amanda to the telephone switching system.  
						

							10 Installing [email protected]/DOS
Be sure to…
1. Program the telephone switching system for voice mail integration.
2. Run The Amanda Company’s Voice Board Advisor program to show 
you how to jumper your Amanda Company voice boards for Norstar. (A 
separate disk—the Board Advisor disk—contains this program and is 
shipped with each Amanda Company voice board.)
3. Configure the boards with shorting jumpers using the diagrams provided 
by Advisor.
4. Turn the computer off and then install the boards.
5. Connect the line cords from voice boards to the telephone switching sys-
tem. (Make sure all the extensions are connected to the board BEFORE 
starting Amanda.)
6. Turn the computer back on to install the Amanda software without 
errors.
7. Run Setup to define Amanda system configuration options.
Make sure smdi_base_port and cfg_port are set correctly for your sys-
tem. These are Amanda’s Norstar-specific configuration options.
8. Test each voice board port for answering.
9. Amanda’s tone files are preconfigured to work with Norstar KSUs. If 
your system does not work well or requires additional tones, run Setup 
(and SmartCall) to identify the tone patterns.
Background Information
Each Amanda Company voice board requires eight kilobytes of memory. 
Prior to installation, each board must be configured to use a separate memory 
area. See “Configuring the Boards” on page 12 for more information.