Apple IPhone IOS 42 And 43 User Guide

							Dialing Manually
You can use the keypad to manually dial a phone number.
Dial a number:  Tap Keypad, enter the number, then tap Call.
If you copy a phone number to the clipboard, you can paste it to the numeric keypad.
Paste a number to the keypad:   Tap the screen above the keyboard, then tap Paste. 
If the phone number you copied included letters, iPhone converts them to the 
appropriate digits.
You can include a soft pause, which pauses dialing for about two seconds, or a hard 
pause, which pauses dialing until you tap the Dial Button. Pauses can be useful when 
dialing in to a conference call, for example.
Enter a soft pause:   Press and hold the “*” key until a comma appears in the number.
Enter a hard pause:   Press and hold the “#” key until a semicolon appears in the number.
Redial the last number you dialed:   Tap Keypad, then tap Call. Tap Call again to dial 
the number.
Voice Dialing
You can use Voice Control to call someone in your contacts, or to dial a specific number. 
Note:   Voice Control may not be available in all languages.
Use Voice Control to make a phone call:   Press and hold the Home  button until the 
Voice Control screen appears and you hear a beep. Then use the commands described 
below to make a call. 
You can also press and hold the center button on the iPhone earphones to use  
Voice Control.
Call someone in contactsSay “call” or “dial” then say the name of the person. If the 
person has more than one number, specify which one you 
want to call.
Examples:
 ÂCall John Appleseed
 ÂCall John Appleseed at home
 ÂCall John Appleseed, mobile
Dial a number Say “call” or “dial,” then say the number.
For best results, speak the full name of the person you’re calling. If you speak only the 
first name and you have more than one contact with that name, iPhone asks which of 
those contacts you want to call. If there’s more than one number for the person you’re 
calling, say which number to use. Otherwise, iPhone asks you.
61Chapter 5    Phone 
						

							When voice dialing a number, speak each digit separately—for example, say “four one 
five, five five five, one two one two.”
Note:  For the “800” area code in the U.S., you can say “eight hundred.”
Prevent voice dialing when iPhone is locked:   In Settings, choose General > Passcode 
Lock and turn Voice Dial off. Unlock iPhone to use voice dialing.
Receiving Calls
When you receive a call, tap Answer. If iPhone is locked, drag the slider. You can also 
press the center button on your iPhone earphones to answer a call.
Center button
Silence a call:   Press the On/Off Sleep/Wake button or either volume button. You can 
still answer the call after silencing it, until it goes to voicemail.
Decline a call:   Do one of the following to send a call directly to voicemail.
Press the On/Off Sleep/Wake button twice quickly.
 Â
On/Off Sleep/ Wake button
Press and hold the center button on the iPhone earphones for about two seconds.  Â
Two low beeps confirm that the call was declined.
Tap Decline (if iPhone is awake when a call comes in).
 Â
Block calls and maintain Wi-Fi access to the Internet:   In Settings, turn on Airplane 
Mode, then tap Wi-Fi to turn it on.
62Chapter 5    Phone 
						

							While On a Call
When you’re on a call, the screen shows call options.
The call options may vary, depending on which iPhone you’re using.
Mute your lineTap Mute. You can still hear the caller, but the caller can’t 
hear you.
Use the numeric keypad to  
enter information Tap Keypad.
Use the speakerphone or a  
Bluetooth device Tap Speaker. The Button is labeled Audio Source when 
a Bluetooth device is available, which lets you select the 
Bluetooth device, iPhone, or Speaker Phone.
See contact information Tap Contacts.
Put a call on hold iPhone 4:
  Touch and hold Mute.
iPhone 3GS:  Tap Hold.
Neither party can hear the other. When a call is on hold, tap 
Hold again to return to the call.
Make another call Tap Add Call.
You can use other apps during a call—to check your schedule in Calendar, for example.
Use another app during a call:  Press the Home  button, then tap an app icon. To 
return to the call, tap the green bar at the top of the screen.
Note:  The 3G (UMTS) cellular network supports simultaneous voice and data 
communications on GSM models. For all other network connections (EDGE or GPRS 
on GSM models, or EV-DO or 1xRTT on a CDMA model), you can’t use Internet services 
while you’re on the phone unless iPhone also has a Wi-Fi connection to the Internet.
End a call:   Tap End Call. Or press the center button on your iPhone earphones.
63Chapter 5    Phone 
						

							Second Calls
During a call, you can make or receive another call. If you receive a second call, iPhone 
beeps and shows the caller’s information and a list of options.
Note:  Making and receiving a second call may be an optional service in some 
countries or regions. Contact your carrier for more information.
Respond to a second incoming call:   
 ÂTo ignore the call and send it to voicemail:   Tap Ignore.
 ÂTo hold the first call and answer the new one:   Tap Hold Call + Answer.
 ÂTo end the first call and answer the new one:  On GSM models, tap End Call + Answer. 
On a CDMA model, tap End Call and when the second call rings back, tap Answer,  
or drag the slider if the phone is locked.
If you’re on a FaceTime video call, you can either end the video call and answer the 
incoming call, or decline the incoming call.
Make a second call:   Tap Add Call. The first call is put on hold.
Switch between calls:    Tap Swap. The active call is put on hold.
On a CDMA model, you can’t switch between calls if the second call was outgoing,  
but you can merge the calls. If you end the second call or the merged call, both calls 
are terminated.
Merge calls:   Tap Merge Calls.
On a CDMA model, you can’t merge calls if the second call was incoming.
Conference Calls
On GSM models, you can set up a conference call to talk with up to five people at a 
time, depending on your carrier.
Note:   Conference calling may be an optional service in some countries or regions. 
Contact your carrier for information.
Create a conference call:   
 1 Make a call.
 2 Tap Add Call and make another call. The first call is put on hold.
 3 Tap Merge Calls. The calls are merged on one line and everyone can hear each other.
 4 Repeat steps two and three to add additional calls.
Drop one callTap Conference and tap  next to a call. Then tap End Call.
Talk privately with a call Tap Conference, then tap Private next to a call. Tap Merge 
Calls to resume the conference call.
Add an incoming call Tap Hold Call + Answer, then tap Merge Calls.
64
Chapter 5    Phone 
						

							If your service includes conference calling, iPhone always has a second line available in 
addition to the conference call.
Note:  You can’t make a FaceTime video call when you’re on a conference call.
FaceTime
FaceTime video calls (iPhone 4) let you see as well as hear the person you’re talking to. 
You can make a video call to someone with a device that supports FaceTime. No setup 
is needed, but you must have a Wi-Fi connection to the Internet. FaceTime uses the 
front camera so the person you call can see your face, but you can switch to the main 
camera to share what you see around you.
Note:  FaceTime may not be available in all countries or regions.
Make a FaceTime call:   In Contacts, choose a name, then tap FaceTime and tap the 
email address or phone number the person uses for FaceTime.
To call someone who has an iPhone 4, you can start by making a voice call, then  
tap FaceTime.
If you previously had a FaceTime call with someone, 
 appears on the FaceTime 
button and on the email address or phone number you used.
Make a 
FaceTime 
video call
Make a FaceTime call using Voice Control:   Press and hold the Home button until the 
Voice Control screen appears and you hear a beep. Then say “FaceTime,” followed by 
the name of the person to call.
If you had a previous FaceTime video call with someone, you can make another video 
call to that person by tapping the entry for that call in Recents. Previous FaceTime 
video calls are indicated by 
. 
65Chapter 5    Phone 
						

							When the voice call is established, you see the image from the other person’s iPhone. 
A picture-in-picture window shows the image from your iPhone that the other person 
sees. You can drag the window to any corner. You can use FaceTime in portrait or 
landscape orientation.
Video calls use the top microphone on iPhone.
If you move away from your Wi-Fi network, or it otherwise becomes unavailable, you’ll 
get an option to redial the number for a voice call.
Note:  When you make a FaceTime video call, your phone number is displayed even if 
caller ID is blocked or turned off.
Receive a FaceTime video call:   Click Accept.
Mute a FaceTime video callTap  at the bottom of the screen. You can still hear and 
see the caller. The caller can see, but not hear you.
Switch between the front and  
main cameras Tap 
 at the bottom of the screen.
Use another app during a FaceTime 
video callPress the Home  button, then tap an app icon. You can 
still talk, but won’t see each other. To return to the video 
call, tap the green bar at the top of the screen.
End a FaceTime video call Tap 
 at the bottom of the screen.
To block FaceTime video calls, you can turn off FaceTime in Settings.
Turn FaceTime on or off:  In Settings, choose Phone and tap the FaceTime switch. 
FaceTime is on by default.
You can also disable FaceTime in Restrictions. See “Restrictions
”  on page 19 6 .
66Chapter 5    Phone 
						

							Using a Bluetooth Device for Calls
You can make and receive calls using a Bluetooth device paired with iPhone. See 
“Pairing a Bluetooth Device with iPhone
” on page 47 . 
For information about using a Bluetooth device to make and receive calls, see the 
documentation that came with the device.
Listen to calls through iPhone when a Bluetooth device is connected:   Do one of  
the following:
Answer a call by tapping the iPhone screen.
 Â
During a call, tap Audio on iPhone. Choose iPhone to hear calls through iPhone or  Â
Speaker Phone to use the speakerphone.
Turn off Bluetooth. In Settings, choose General > Bluetooth and drag the switch to Off.
 Â
Turn off the Bluetooth device, or move out of range. You must be within about    Â
30 feet of a Bluetooth device for it to be connected to iPhone.
Emergency Calls
If iPhone is locked with a passcode, you may still be able to make an emergency call.
Make an emergency call when iPhone is locked:  On the Enter Passcode screen, tap 
Emergency Call, then dial the number using the numeric keypad.
In the U.S., location information (if available) is provided to emergency service 
providers when you dial 911.
On a CDMA model, when an emergency call ends, iPhone enters Emergency call mode 
to allow a call back from emergency services. While in this mode, data transmission 
and text messages are blocked.
Exit emergency call mode (CDMA model):   Do one of the following:
Tap the back button.
 Â
Press the Sleep/Wake or Home  Â button.
Use the keypad to dial a non-emergency number. Â
Emergency call mode ends automatically after a few minutes, as determined by  
your carrier.
Important:   You should not rely on wireless devices for essential communications, 
such as medical emergencies. Use of any cellular phone to call emergency services 
may not work in all locations. Emergency numbers and services vary by country or 
region. Only emergency numbers valid in the country or region where you’re making 
the call will work, and sometimes an emergency call cannot be placed due to network 
unavailability or environmental interference. Some cellular networks may not accept 
an emergency call from iPhone if it doesn’t have a SIM card or if the SIM card is locked 
(GSM models), or if you haven’t activated your iPhone. If you’re on a FaceTime video 
call, you must end that call before you can call an emergency number.
67Chapter 5    Phone 
						

							Visual Voicemail
On iPhone, visual voicemail lets you see a list of your messages and choose which ones 
to listen to or delete, without having to listen to instructions or prior messages.
Note:  Visual voicemail may not be available in all countries or regions, or may be an 
optional service. Contact your carrier for more information. If visual voicemail isn’t 
available, tap Voicemail and follow the voice prompts to retrieve your messages.
Number of missed calls and unheard 
voicemail messages appears on the 
Home screen Phone icon.
Setting Up Voicemail
The first time you tap Voicemail, iPhone prompts you to create a voicemail password 
and record your voicemail greeting.
Change your greeting:   
 1 Tap Voicemail, tap Greeting, then tap Custom.
 2 Tap Record when you’re ready to start.
 3 When you finish, tap Stop. To review, tap Play.
To rerecord, repeat steps 2 and 3.
 4 Tap Save.
Use your carrier’s default greetingTap Voicemail, tap Greeting, then tap Default.
Set an alert sound for new voicemail In Settings, choose Sounds and turn New Voicemail on. The 
alert sounds once for each new voicemail. If the Ring/Silent 
switch is off, iPhone won’t sound alerts.
Change the voicemail password In Settings, choose Phone > Change Voicemail Password.
Checking Voicemail
When you tap Phone, iPhone shows the number of missed calls and unheard 
voicemail messages.
Number of missed calls
Number of unheard voicemail messages
68Chapter 5    Phone 
						

							Tap Voicemail to see a list of your messages.
Skip to any point in
a message: Drag the
playhead.
Unheard
messages
Play/Pause
Contact info
Scrubber bar
Speakerphone (Audio, 
when a Bluetooth device 
is connected. Tap to 
choose audio output.)
Return the call
Listen to a message:   Tap the message. (If you’ve already heard the message, tap the 
message again to replay it.) Use 
 and  to pause and resume playback.
Once you listen to a message, it’s saved until your carrier erases it.
Check voicemail from another phone:   Dial your own number or your carrier’s remote 
access number.
Deleting Messages
Select a message, then tap Delete.
Listen to a deleted messageTap Deleted Messages (at the end of the list), then tap  
the message.
Undelete a message Tap Deleted Messages (at the end of the list), then tap  
the message and tap Undelete.
Delete messages permanently Tap Deleted Messages (at the end of the list), then tap  
Clear All.
Note:  In some countries or regions, deleted visual voicemail messages may be 
permanently erased by your carrier.
Getting Contact Information
Visual voicemail saves the date and time of the call, the length of the message, and 
any available contact information.
See a caller’s contact information:   Tap  next to a message.
You can use the information to email or text the caller, or update contact info.
69Chapter 5    Phone 
						

							Contacts
From a contact’s Info screen, a quick tap lets you make a phone call, create a new email 
message, find the location of their address, and more. See “Searching Contacts
” on 
page 214 .
Favorites
Favorites gives you quick access to your most-used phone numbers.
Add a contact’s phone number to your favorites list:   Tap Contacts and choose a 
contact. Then tap “Add to Favorites” and choose the phone number or email address 
you want to add. On iPhone 4, choose whether to save the favorite as a voice call or as 
a FaceTime call. If you save the contact as a FaceTime call, 
 appears with the name in 
the favorites list.
If someone already in your contacts calls you, you can add their name to favorites from 
the recents list.
Add a contact to favorites from the recents list:   Tap Recents and tap  next to the 
contact’s name, then tap “Add to Favorites.”
Call a contact from your favoritesTap Favorites and choose a contact. If  appears next to a 
name, you can tap the name to make a FaceTime call.
Delete a contact from your favorites Tap Favorites and tap Edit. Then tap 
 next to a contact or 
number and tap Remove.
Reorder your favorites list Tap Favorites and tap Edit. Then drag 
 next to a contact 
to a new place in the list.
Call Forwarding, Call Waiting, and Caller ID
iPhone supports call forwarding, call waiting, and caller ID.
Call Forwarding
You can set iPhone to forward incoming calls to a different number. For example, if 
you’re going to an area with no cellular coverage, you may want to forward calls to a 
number where you can be reached.
Note:  FaceTime calls are not forwarded.
On GSM models, use the Call Forwarding setting to forward incoming calls to   
another number.
Forward incoming calls (GSM models):
 1  In Settings, choose Phone > Call Forwarding, then turn on Call Forwarding.
 2 On the “Forward to” screen, enter the phone number you want calls forwarded to.
70Chapter 5    Phone