Apple Care Protection Plan For IPhone

							AppleCare 
Protection Plan
Getting Started Guide
for iPhone  
						

							Contents
5 Fact Sheet
8  Quick Reference Guide
10  Terms and Conditions
35  Terms and Conditions
52  Fiche d’informations
55  Guide de référence rapide
57  Modalités 
						

							5
English
AppleCare Protection Plan for iPhone
Fact Sheet
Service and support from the people who know your iPhone best
Every iPhone comes with one year of repair coverage and 90 days of 
technical support.
 The AppleCare Protection Plan for iPhone extends 
your coverage to two years from the date of your iPhone purchase.1 
Whether you use iPhone with a Mac or PC, just one phone call can help 
resolve most issues.
Coverage information
This comprehensive plan is available for all iPhone models within their 
one-year limited warranty.  
If you sell the covered iPhone before the AppleCare Protection Plan for 
iPhone expires, you may transfer the plan to the new owner.
2 For each 
iPhone you want to cover, you must purchase a separate AppleCare 
Protection Plan for iPhone.
Keep your Proof of Coverage document, the original iPhone sales 
receipt, and the AppleCare Protection Plan for iPhone receipt. Apple 
may require proof of purchase if any questions arise about the eligibility 
of your iPhone for the AppleCare Protection Plan.  
						

							6English
Technical support options
If you experience difficulties with your iPhone, try the troubleshooting 
steps on the iPhone Support website at www.apple.com/support/iphone/. 
If you’re not able to resolve the issue, AppleCare representatives can help 
troubleshoot your iPhone and its connection with iTunes. Apple technical 
support contact information and hours of operation are listed in the 
Quick 
Reference Guide.  Under the AppleCare Protection Plan for iPhone, Apple 
offers the same complete service for both Mac and Windows users.
Hardware service
This plan extends repair and replacement service from the Apple  
one-year warranty to two years from your iPhone purchase date. This 
plan also extends service coverage to the iPhone battery when its 
capacity to hold an electrical charge has depleted fifty percent (50%)  
or more from its original specification.
Either the carry-in or direct mail-in service option may apply when 
you obtain service. Refer to the Quick Reference Guide for additional 
details about obtaining service. The replacement equipment that Apple 
provides as part of the repair or replacement service may be new, used, 
or refurbished.  
						

							7
English
1.
  This plan extends your service coverage to two years from the date 
of your iPhone purchase. The plan must be purchased while your 
iPhone is still under its original one-year warranty. Service coverage 
may be subject to certain restrictions.  AppleCare Protection Plan 
benefits are in addition to any legal rights provided by consumer 
protection laws in your jurisdiction.
2.   See the enclosed AppleCare Protection Plan Terms and Conditions for 
complete details.  
						

							8English
Try these simple steps before contacting Apple for help.
If you experience problems with your iPhone, try the troubleshooting 
steps on the iPhone Support website at www.apple.com/support/
iphone/. As a precaution, back up all content before you troubleshoot 
your iPhone.
Verify that you have the latest iTunes.
You can download the latest iTunes at www.apple.com/itunes/download/.
Visit the iPhone Support website.
The iPhone Support website has links to service option availability, 
iPhone tutorial, discussions, and other resources to answer various  
how-to questions, which are available 24 hours a day at  
www.apple.com/support/iphone/.
Contact Apple for more assistance.
If the steps in this guide do not resolve your issue, contact Apple. An 
Apple representative will ask you for your AppleCare Protection Plan 
for iPhone agreement number or your iPhone serial number, which is 
Quick Reference Guide
AppleCare Protection Plan for iPhone  
						

							9
English
located on the SIM tray or in the About screen on your iPhone. From  
the Home screen, tap Settings > General > About and scroll down.
In the U.S. or Canada
800-My-iPhone (800-694-7466)
Seven days a week
8:00 A.M. to 8:00 P.M. Central time* or   9:00 A.M. to 9:00 P.M. Eastern time*
*  Telephone numbers and hours of operation may vary and are subject 
to change. You can find the most up-to-date local and international 
contact information at www.apple.com/contact/phone_contacts.html.  
						

							10English
AppleCare Protection Plan for iPhone - United States
Terms and Conditions
Your AppleCare Protection Plan for iPhone (herein referred to as the 
“Plan”) is governed by these Terms and Conditions and constitutes your 
contract with Apple as described in section 7.l below. Subject to these 
Terms and Conditions, your Plan (i) covers defects for the Apple-branded 
iPhone product listed in your Plan’s Certificate or Proof of Coverage 
document (“Plan Confirmation”), an Apple-branded iPhone Bluetooth 
headset, if used with the covered iPhone and originally purchased by 
you up to two (2) years before your iPhone purchase or during the 
term of the Plan, and the hardware accessories that are contained 
in the covered iPhone’s original packaging (collectively the “Covered 
Equipment”), and (ii) provides you with access to telephone technical 
support and web-based support resources for the Covered Equipment. 
To obtain the Plan Confirmation you must register your Plan’s unique 
agreement or registration number (“Plan Agreement Number”) 
as described in the instructions included in the Plan’s packaging. 
Customers choosing the Auto-Registration option, where available, 
will automatically receive their Plan Confirmation. The duration of the 
Plan (“Coverage Period”) is for the period ending on the date specified 
in your Plan Confirmation. The price of the Plan is listed on the Plan’s