Apple Care Protection Plan For IPhone

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will cancel the credit card authorization, so you will 
not be charged for the part and shipping to and from 
your location. If you fail to return the replaced part as 
instructed or return a replaced part that is ineligible 
for service, Apple will charge the credit card for the 
authorized amount.
(B)  Do-It-Yourself Parts service where Apple does not require 
return of the replaced part. Apple will ship you free of 
charge a replacement part accompanied by instructions 
on installation and any requirements for the disposal of 
the replaced part.
(C)  Apple is not responsible for any labor costs you incur 
relating to Do-It-Yourself Parts service. Should you 
require further assistance, contact Apple at the toll-free 
telephone number listed below. 
Apple reserves the right to change the method by which Apple 
may provide repair or replacement service to you, and your 
Covered Equipment’s eligibility to receive a particular method  
of service. Service options, parts availability and response times 
may vary. 
d.   Obtaining Repair or Replacement Service 
To obtain service under this Plan, access the Apple website  
(www.apple.com/ca/support or    
						

							42Englishhttp://www.apple.com/ca/fr/support) or call the toll-free 
telephone number listed below. Telephone numbers may vary 
according to your location. When accessing the website, follow 
the instructions for requesting repair service provided by Apple. 
If calling, an Apple technical support representative will answer, 
request your Plan Agreement Number, advise you and determine 
what service is necessary for the Covered Equipment. All service is 
subject to Apple’s prior approval. Location of service may vary due 
to your location. Keep your Plan Confirmation document and the 
original sales receipt for your Covered Equipment and your Plan. 
Proof of purchase may be required if there is any question as to 
your product’s eligibility for Plan coverage.
2.  Technical Support
a.   Telephone and Web Support. Your eligibility for technical support 
begins on the date your Covered Equipment’s complimentary 
technical support expires or the date your Coverage Period begins, 
whichever is later, and terminates at the end of the Coverage 
Period (“Technical Coverage Period”). During the Technical 
Coverage Period Apple will provide you with access to telephone 
technical support and web-based technical support resources. 
Technical support may include assistance with installation, 
launch, configuration, troubleshooting, and recovery (except 
for data recovery), including storing, retrieving, and managing   
						

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English
files; interpreting system error messages; and determining when 
hardware repairs are required. Apple will provide technical 
support for the Covered Equipment, iPhone OS, software 
applications that are pre-installed with the Covered Equipment 
(“iPhone Software”) and connectivity issues between the Covered 
Equipment and a supported computer, meaning a computer 
that meets the Covered Equipment’s connectivity specifications 
and runs an operating system that is supported by the Covered 
Equipment. Apple will provide support for the then-current 
version of the iPhone OS and iPhone Software, and the prior 
Major Release. For purposes of this section, “Major Release” means 
a significant version of software that is commercially released by 
Apple in a release number format such as “1.0” or “2.0” and which is 
not in beta or pre-release form.
b.   Limitations. The Plan does not cover:
(i)  Issues that could be resolved by upgrading software to the 
then current version;
(ii)  Your use of or modification to the Covered Equipment, the 
iPhone OS or iPhone Software in a manner for which the 
Covered Equipment or software is not intended to be used 
or modified;
(iii)  Third-party products or their effects on or interactions with 
the Covered Equipment, the iPhone OS or iPhone Software;  
						

							44English(iv) 
Your use of a computer or operating system that is unrelated 
to iPhone Software or connectivity issues with the Covered 
Equipment;
(v)  Apple software other than the iPhone OS or iPhone Software, 
as covered under the Plan;
(vi)  iPhone OS software or any Apple-branded software 
designated as “beta”, “prerelease,” or “preview” or similarly 
labeled software; and
(vii)  Damage to, or loss of any software or data residing or 
recorded in the Covered Equipment.
c.   Obtaining Technical Support. You may obtain technical support 
by calling the toll-free telephone number listed below. The Apple 
technical support representative will provide you technical 
support. Apple’s hours of service are described below. Apple 
reserves the right to change its hours of technical service and 
telephone numbers at any time. Web-based support resources are 
offered to you at the Apple website (www.apple.com/ca/support 
and http://www.apple.com/ca/fr/support).
3.  Your Responsibilities
To receive service or support under the Plan, you agree to comply 
with the following:  
						

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a.
  Provide your Plan Agreement Number and serial number of the 
Covered Equipment;
b.   Provide information about the symptoms and causes of the 
problems with the Covered Equipment; 
c.   Respond to requests for information, including but not limited 
to the Covered Equipment serial number, model, version of the 
operating system and software installed, any peripherals devices 
connected or installed on the Covered Equipment, any error 
messages displayed, actions taken before the Covered Equipment 
experienced the issue and steps taken to resolve the issue;
d.   Follow instructions Apple gives you, including but not limited 
to refraining from sending Apple products and accessories that 
are not subject to repair or replacement service and packing the 
Covered Equipment in accordance with shipping instructions; and
e.   Update software to currently published releases prior to seeking 
service.
4.  Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 
APPLE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO 
CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER 
FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING 
BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, 
OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO   
						

							46EnglishMAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, 
PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM 
APPLE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT 
PERMITTED BY APPLICABLE LAW, THE LIMIT OF APPLE AND ITS 
EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT 
OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE 
ORIGINAL PRICE PAID FOR THE PLAN. APPLE SPECIFICALLY DOES NOT 
WARRANT THAT IT WILL BE ABLE TO (i) REPAIR OR REPLACE COVERED 
EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, 
AND (ii) MAINTAIN THE CONFIDENTIALITY OF DATA. 
FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF 
CONSUMER PROTECTION LAWS OR REGULATIONS, THE BENEFITS 
CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND 
REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS. TO 
THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS 
MAY BE LIMITED, APPLE’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, 
TO REPLACE OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY 
OF THE SERVICE. SOME STATES OR PROVINCES DO NOT ALLOW THE 
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL 
DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT 
APPLY TO YOU.  
						

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English
5.
 Cancellation
You may cancel this Plan at any time for any reason. If you decide to 
cancel either call Apple at the telephone number below, or send or 
fax written notice with your Plan Agreement Number to AppleCare 
Administration, P.O. Box 149125, Austin, TX 78714-9125, U.S. (fax number 
512-674-8125). A copy of the Plan’s original proof of purchase must 
accompany your notice. Unless local law provides otherwise, if you 
cancel within thirty (30) days of your Plan’s purchase, or receipt of 
these Terms and Conditions, whichever occurs later, you will receive 
a full refund less the value of any service provided under the Plan. 
If you cancel more than thirty (30) days after your receipt of this 
Plan, you will receive a pro rata refund of the original purchase price, 
based on the percentage of unexpired Coverage Period, less (a) a 
cancellation fee of twenty-five ($25 USD) dollars or ten percent (10%) 
of the pro-rata amount, whichever is less, and (b) the value of any 
service provided to you under the Plan. Unless applicable local law 
provides otherwise, Apple may cancel this Plan if service parts for the 
Covered Equipment become unavailable, upon thirty (30) days’ prior 
written notice. If Apple cancels this Plan, you will receive a pro-rata 
refund for the Plan’s unexpired term.
6.  Transfer of Plan
Subject to the restrictions set forth below, you may make a one-time 
permanent transfer of all of your rights under the Plan to another   
						

							48Englishparty, provided that: (a) the transfer must include the original Proof 
of Purchase, the Plan’s Certificate and all of the Plan’s packaging 
material, including printed materials and these Terms and Conditions; 
(b) you notify Apple of the transfer by sending, faxing or e-mailing 
notice of transfer to Apple Inc., ATTN: Agreement Administration, 
MS: 217-AC, 2511 Laguna Blvd, Elk Grove, CA 95758, U.S., fax number 
916-399-7337 or [email protected], respectively, and (c) 
the party receiving the Plan reads and agrees to accept the Terms 
and Conditions of the Plan. When notifying Apple of the transfer of 
the Plan, you must provide the Plan Agreement Number, the serial 
numbers of the Covered Equipment being transferred, and the name, 
address, telephone number and email address of the new owner.
7.  General Terms
a.   Apple may subcontract or assign performance of its obligations to 
third parties but shall not be relieved of its obligations to you in 
doing so.
b.   Apple is not responsible for any failures or delays in performing 
under the Plan that are due to events outside Apple’s reasonable 
control.
c.   You are not required to perform preventative maintenance on the 
Covered Equipment to receive service under the Plan.  
						

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English
d.
  This Plan is offered and valid only in Canada. This Plan is not 
offered to persons who have not reached the age of majority.  
This Plan is not available where prohibited by law.
e.   In carrying out its obligations Apple may, at its discretion and 
solely for the purposes of monitoring the quality of Apple’s 
response, record part or all of the calls between you and Apple.
f.   You agree that any information or data disclosed to Apple under 
this Plan is not confidential or proprietary to you. Furthermore, 
you agree that Apple may collect and process data on your behalf 
when it provides service. This may include transferring your data 
to affiliated companies or service providers in accordance with the 
Apple Customer Privacy Policy.
g.   Apple has security measures, which should protect your data 
against unauthorized access or disclosure as well as unlawful 
destruction. You will be responsible for the instructions you give 
to Apple regarding the processing of data, and Apple will seek to 
comply with those instructions as reasonably necessary for the 
performance of the service and support obligations under the 
Plan. If you do not agree with the above or if you have questions 
regarding how your data may be impacted by being processed in 
this way, contact Apple at the telephone numbers provided.  
						

							50Englishh.
 
Apple will protect your information in accordance with  
Apple Customer Privacy Policy available at URL 
www.apple.com/legal/privacy. If you wish to have access to the 
information that Apple holds concerning you or if you want to 
make changes, access URL www.apple.com/contact/myinfo to 
update your personal contact preferences or you may contact 
Apple at [email protected].
i.   The Terms and Conditions of this Plan prevail over any conflicting, 
additional, or other terms of any purchase order or other 
document, and constitute your and Apple’s entire understanding 
with respect to the Plan.
j.   Your rights under the Plan are in addition to any warranty rights 
you may be entitled to. You must purchase and register the Plan 
while your Apple-branded iPhone is within Apple’s One Year 
Limited warranty. Apple is not obligated to renew this Plan. If 
Apple does offer a renewal, it will determine the price and terms.
k.   There is no informal dispute settlement process available  
under this Plan.
l.   The obligations of such Plans are backed by the full faith and 
credit of the provider, Apple Canada Inc.