ATT AUDIX Voice Power Release 2.1.1 Guide

Feature and Planning Review
Automated Attendant Administration
The Automated Attendant provides a spoken menu of selections that
a caller can activate by pressing buttons on his or her Touch-Tone
telephone.
Setting up the Automated Attendant requires careful planning.
n
n
There are separate Day and Night Services.
The Day and Night Services may each have multiple levels of
selection. For example, one (or more) of the selections on a menu
can result in another lower-level menu rather than in a call...

Feature and Planning Review
Holiday Administration  
Write each holiday on FORM G in the Planning Guide.  Keep the following in mind:
n  On holidays, Night Service is provided around the clock regardless
of the day of the week.
n  No holidays are assumed. The original list of holidays has none
listed.
n  YOU can have up to 40 holidays listed. Use more than one form if
necessary.
n  You can list holidays up to ten years in advance.
n  Holidays do not automatically repeat. You must list each holiday for...

Feature and Planning Review
Menu Definition  
Next, define the two sets of menus, one for Day Service and one for Night
Service, on FORM I in the Plannlng Guide. Each service has a main menu
and may have submenus at lower levels. A maximum of 99 submenus
can be defined for each service.
n
n
nOne copy of FORM I should be completed for each menu being
defined.
It maybe useful to draw an organization-type chart to help keep
track of submenus and levels.
Be aware that using more than three menu levels may...

Feature and Planning Review
Prompt
Extcauses the Automated Attendant to request
that the caller enter an extension number or
name to be transferred to. Prompt, cannot be
used on the same menu with Ext.
NOTE:
Pressing the {#} key at any time has the same
effect as the Prompt action. However, the
action of pressing 
{#} can be used on the
same menu as Ext.
is used to directly dial (without a prompt)
any extension beginning with the digit just
announced on the spoken menu. Ext cannot
be used at the same...

Feature and Planning Review
n
n
nPresent the choice before indicating the digit (or letter). It is easier
for the caller than remembering each digit while he or she waits to
find out what it is for. For example, say, “For the sales department,
press 1 now,” rather than saying, “Press 1 for the sales
department.”
Include a prompt telling the caller how to change the default
addressing mode at the Automated Attendant. If asked to enter an
extension, the caller can press 
{*}{A} to change to the...

Feature and Planning Review
Customizing Voice Prompts
AUDIX Voice Power provides the ability to customize messages and
announcements. For the Call Answer and Voice Mail Services, you may
specify your own custom messages, and whether to use the custom
messages or the system default messages. For the Automated Attendant,
you may specify the Touch-Tone Gate messages and the good-bye
message. For the information Service and Message Drop Services, you
must specify the announcements to be used.
Write your...

Feature and Planning Review
Voice Mail Greeting Message
The Voice Mail Service has a greeting message that informs the caller
that the call has reached AUDIX Voice Power. You can create your own
custom greeting message.
Automated Attendant Messages
The Automated Attendant Service allows separate Touch-Tone Gate
messages for Day and Night Service and has a good-bye message
that can be customized. The Touch-Tone Gate messages (Automated
Attendant) are used oniy when the Touch-Tone Gate is active. (The...

Feature and Planning Review
Message Drop Messages
The Message Drop Service is used to gather information. The caller is
expected to leave a message. Both a greeting and a good-bye message
can be customized.
As callers are not given the opportunity to transfer to another extension or
direct a message to a particular individual, you should record this
message to be meaningful for your business application.
Temporary Closure Greeting Message
The Temporary Closure feature has a greeting message that informs...

Administering
AUDIX Voice Power
3
Entering AUDIX Voice Power Data   
This chapter describes the procedure used to enter data from the forms
completed when you planned your system.
NOTE:
Y
OU use your keyboard to fill in forms displayed on the screen.
If you are not familiar with keyboard operations and on-screen
forms, refer to Appendix A, User Interface lnformation, for basic
instructions.
You should use the comprehensive instructions and planning forms that
accompany the AT&T AUDIX™ Voice Power...

Administering AUDIX Voice Power
Logging In
Before you can enter data, you must log in and move to the
AUDIX Voice Power menu.
To log in, follow these steps:
1.
2.
3.
4.  
5.At the Iogin prompt, type audix and press {Enter}.
At the password prompt, type your password and press {Enter}.
(For security reasons, your password does not appear on the
screen as you type it in,)
— The User Login menu appears.
At the User Login menu, move the cursor to Voice System
Administration, and press {Enter}.
— The Voice...