ATT AUDIX Voice Power Release 2.1.1 Guide

							585-310-520
Issue 1
December 1991
AUDIX™ Voice Power
Release 2.1.1
System Manager’s Guide 
						

							 1991 AT&T
All Rights Reserved
      Printed in USA
Issue 1, October 1991
While  reasonable effort was made to ensure that the information in this document was
complete and accurate at the time of printing, AT&T cannot assume responsibility for
any errors. Changes and/or corrections to the information contained in this document
may be incorporated into future issues.
FCC WARNING STATEMENT
Federal Communications Commission (FCC) Rules require that you be notified of the
following:
nThis equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manuals, may cause
interference to radio communications.
nIt has been tested and found to comply with the limits for a Class A computing
device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to
provide reasonable protection against interference  when operated in a commercial
environment.
nOperation of this equipment in a residential area is likely to cause interference, in
which case the user, at his own expense, will be required to take whatever
measures may be required to correct the interference.
SECURITY
AT&T does not warrant that this product will prevent, and AT&T will not be
responsible for, unauthorized use (or charges  for such use) of common carrier
telecommunimtion services or facilities accessed through or connected to this
product. The customer has the responsibility for administering this product to
prevent such unauthorized use. Therefore it is necessary that the person to
whom the customer assigns this responsibility read ali documents  associated
with this product and understand the product features that enable the
administrator to reduce exposure to unauthorized use.
TRADEMARK NOTICE
AUDIX is a trademark of AT&T
DEFINITY is a registered trademark of AT&T.
UNIX is a registered trademark of UNIX System Laboratories, Inc.
ORDERING INFORMATION
To order copies of this manual:
Contact: Your AT&T Account Team
or
Call:AT&T at 1-800-432-6600
or
Write:AT&T Customer information center
P.O. Box 19901
Indianapolis, Indiana 46219
Order:Document No. 585-310-520 
						

							Contents
About This Guide
Purpose and Scope
Intended Audience
Assistance
How to Use This Guide
Conventions Used in this Guide
Information Conventions
Related Documents
i
i
iii
iii
iii
iv
vi
vii
1Introduction
AUDIX Voice Power Services
Telephone System Interface
Basic Telephone System Administration
Hardware and Software Components
Hardware Configuration
Software Configuration
1-1
1-2
1-3
1-5
1-6
1-6
1-8
2Future and Planning Review
Planning on the Switch Side
Call Coverage Paths
Hunt Groups
Miscellaneous Items
Planning AUDIX Voice Power
New Features for Release 2.1.1
New Features Available to Callers
Evaluating Security Issues2-1
2-1
2-2
2-2
2-3
2-4
2-4
2-6
2-7 
						

							Contents
Assigning Services to Channels
Switch Interface Parameters
System Parameters
Subscriber Administration
Service Administrator Registration
Outcalling Administration
Automated Attendant Administration
Holiday Administration
Hours of Operation
Menu Definition
Voice Menus and Announcements
Customizing Voice Prompts
Call Answer Service Messages
Voice Mail Greeting Message
Automated Attendant Messages
Information Service Announcement
Message Drop Messages
Temporary Closure Greeting Message2-9
2-10
2-11
2-12
2-13
2-14
2-15
2-16
2-16
2-17
2-18
2-20
2-20
2-21
2-21
2-21
2-22
2-22
3Administering AUDIX™ Voice Power3-1
n Entering AUDIX Voice Power Data3-1
Logging In3-2
The AUDIX  Voice Power Menu3-3
System Parameter Administration3-4
Updating System Parameters3-5 
						

							Contents
Moving a Subscriber
Displaying the Subscriber Database
Service Administrator Registration Subscriber Administration
Initial Implementation
Updating Subscribers
Adding a New Subscriber
Changing a Subscriber Record
Deleting a Subscriber
Printing the Subscriber Database
Updating Service Administrator Registration
Outcalling Administration
Updating Outcalling Parameters
Automated Attendant Administration
Holiday Administration
Service Hour Administration
View Day Service
View Night Service
Workspace Administration
3-5
3-5
3-7
3-7
3-9
3-10
3-12
3-13
3-13
3-14
3-15
3-16
3-17
3-18
3-19
3-23
3-25
3-27
3-29
4Voice Administration4-1
n     Custom Voice Prompts
Logging Into the Voice System
Voice Mail Service Administration
Listening to the Voice Mail Greeting Message
4-1
4-2
4-3
4-4
4-4
4-4
Recording a
Custom Voice Mail Greeting Message
Selecting the Voice Mail Greeting Message 
						

							Contents
Call Answer Service Administration4-5
Administration of Call Answer Greeting Message       4 - 5
Administration of Call Answer Good-bye Message     4 - 7
Message Drop Administration4-8
Administration of
Message Drop Greeting Message
4-9
Administration of
Message Drop Good-bye Message
4-10
General Mailbox Greeting Administration4-12
Listening to the
General Mailbox Greeting Message
4-13
Recording a General Mailbox Greeting Message   4 - 13
lnformation Serice Administration4-14
Listening to
the Information Service Announcement4-15
Recording a
Custom Information Service Announcement
4-15
Selecting the Information Service Announcement    4 - 15
Automated Attendant Gate
and Good-bye Message Administration
4-16
Administration of the Touch-Tone Gate Prompts4-17
Administration of the
Automated Attendant Good-bye Message
4-19
Subscriber Recorded Name Administration4-21
n   Automated Attendant Menus and Announcement4-23
Changing the Day or Night Service Main Menu4-25
Administration of
the Day or Night Service Main Menu
4-26
Changing the Temporary Closure Message4-27
Selecting Day, Night, or Temporary Closure Service          4 - 29
Administering Workspace Menus and Announcements      4 - 31
Remote Voice Administration4-38 
						

							Contents
5System Operations
n    Introduction
n      System Management Operations
Retrieving Messages
from the Message Drop Service
Broadcasting Messages
Retrieving Messages from the General Mailbox
Retrieving Messages from the Maintenance Mailbox
Replying to a Message
Forwarding a Message
Viewing the Event Log Report
Using the Explain Command5-1
5-1
5-3
5-3
5-5
5-6
5-8
5-9
5-10
5-11
5-12
n     System Operation Procedures
Reaching the Configuration Management Menu
Starting the Voice System
Stopping the Voice System
Displaying the System Status Report
Resetting the Voice System
Shutting Down the UNIX System
Rebooting the UNIX System
Displaying the System Monitor
Changing the Refresh Rate
Changing the State of Voice Channels5-14
5-14
5-15
5-16
5-17
5-17
5-18
5-19
5-21
5-22
5-23
n    System Backup Procedures
Backing Up Administrative Files
Backing Up Speech Files
Restoring Administrative Files
Restoring Speech Files
Formatting a Floppy Disk5-24
5-25
5-275-29
5-31
5-32 
						

							Contents
6Generating Reports6-1
Reaching the Reports Administration Menu
Accessing AUDIX Voice Power Reports
Phone Line Usage Report
Mailbox 
Usage Report
Subscribers Over Mailbox Limit Report
Most Recent Audit Report
Accessing System Reports
Event Log Report
Event Log Report Options
Event Log Print option
6-2
6-3
6-3
6-6
6-7
6-7
6-8
6-8
6-11
6-13
7Troubleshooting7-1
Hardware Verification7-2
System Module Verification7-2
Circuit Board Diagnostics7-3
Application Operation Problems7-4 
						

							Contents
A
User Interface Information
Accessing Windows
Types of Windows
On-line Help
Moving Within a Window
Menu Selection Alternatives
Form Fill-in Alternatives
Function Keys
Standard Function Keys
Frame Management
List Open Windows
Move Active Window
Reshape Window
Refresh Window
Command Menu Procedures
A-1
A-1
A-2
A-2
A-3
A-4
A-4
A-6
A-7
A-9
A-9
A-10
A-10
BError MessagesB-1
n  Introduction to System MessagesB-1
n  System Message FormatB-4
n  System Message ListingsB-6
Speech Processing Library (SPPLIB)B-6
Transaction State Machine (TSM) ProcessB-8
Voice Response Output Process (VROP)B-13
Error Tracker (ET) ProcessB-20
Maintenance (MTC) ProcessB-26
Database Initialization (DBINIT)B-31
Tip/Ring Interface Process (TRIP)B-31 
						

							Contents
User Applications (APP)
Voice Mail Database DIP Error Messages
Administration Error Messages
DCP Communications Process. Error Messages
Reports Error Messages
Outcalling Error Messages
Fax Data Interface Process
Switch Information Data Interface Process
B-33
B-33
B-39
B-40
B-44
B-45
B-48
B-51
IN IndexIN-1