ATT AUDIX Voice Power Release 2.1.1 Guide

Introduction
n  Automated Attendant Service
The Automated Attendant Service directs callers through a series
of menu selections to reach a desired department, extension, or
attendant. Callers are greeted with spoken prompts that guide
them in pressing Touch-Tone buttons to connect to their desired
destination. If there is no answer, or the desired extension is busy,
the caller may leave a message or transfer to an attendant.
The Automated Attendant Service has separate menus for Day and
Night Service,...

Introduction  
AUDIX Voice Power can operate in either non-integrated or integrated
mode. In both modes, spoken information is transmitted over analog voice
channels. Which mode your system operates in will be determined when
you purchase the system. The hardware and software requirements are
different for the two modes on some switches.
Non-Integrated Mode
In the non-integrated mode, the interface between the telephone switch
and AUDIX Voice Power does not include identification of the caller or
called...

Introduction 
Basic Telephone System Administration
For AUDIX Voice Power to work properly with the telephone System,
certain features must be present and enabled at the Switch:
n  Station lines must be compatible with industry standard tip/ring
analog telephones (AT&T 2500 or equivalent).
n  The switch must recognize a 500 millisecond on-hook interval
(switchhook flash) as a request to transfer a call. After a
switchhook flash, AUDIX Voice Power will send the digits of the
selected extension using...

Introduction
Hardware and Software Components
A basic understanding of the hardware and software components is
needed to administer AUDIX Voice Power.
Hardware Configuration
The AUDIX Voice Power hardware consists of:
n    An AT&T 6386 WGS computer with keyboard, monitor, hard disk,
and floppy disk drive. The following processors can be used:
--- 6386 WGS-I6 or 20 MHz processor, desktop configuration
--- 6386E WGS-20 MHz processor, floor model
--- 6386/SX WGS-I6 MHz processor, small footprint desktop...

Introduction
n  Special circuit boards (IVP4 boards) containing interface hardware
for analog voice channels. Each IVP4 board provides four analog
voice channels. A maximum of three boards (12 channels) can be
included in the system.
n   A special circuit board containing interface hardware for the
telephone system may be necessary for integrated systems.
—
—For switches that use in-band Dual Tone Modulated
Frequency (Touch-Tone) signaling, special hardware
is not usually necessary.
For switches that use...

Introduction
  Software Configuration 
The software configuration has four major components:
nUNIX® Operating System
The UNIX Operating System provides multitasking, file access,
external communication, and interprocess communication facilities
to the application software. It includes one of the following
intefaces:
—
On systems where a separate processor is used exclusively
for AUDIX Voice Power, the Framed Access Command
Environment (FACE) allows system administration to be
done by selecting choices...

Feature and Planning Review
2
This chapter reviews the features of AUDIX Voice Power and the planning
process you should follow to configure the AUDIX Voice Power system
appropriately to meet your company’s voice telecommunications needs.
Y
OU should use the comprehensive instructions and planning forms that
accompany the AT&T AUDIX™ Voice Power Planning Guide and Forms
to describe your system. When the planning for your system is completed,
you may begin the implementation of the plan. Gather the forms...

Feature and Planning Review
Call Coverage Paths
The Call Answer Service provides coverage for calls that are not
answered by the subscriber at the called extension. To provide this
coverage, the switch must direct the call to the Call Answer Service
when the switch detects that the telephone is busy or the maximum
number of rings has occurred. The designation of one or more places to
direct a call is known as the call coverage path. You must plan the call
coverage path for each subscriber. The AUDIX...

Feature and Planning Review
If your switch requires hunt groups, you should assign separate hunt
groups for the following services (if more than one channel is used):
n  Information Service
n  Message Drop Service
n  Automated Attendant Service
n  Call Answer Service on non-integrated configurations
n  Voice Mail Service on non-integrated configurations
In some cases, Automated Attendant, Call Answer, and Voice Mail may
share channels on an integrated configuration, In those cases, refer to the
Switch...

Feature and Planning Review
Attendant Backup Coverage
If your switch allows incoming trunks to be assigned to extensions as well
as operator consoles, you can arrange for the Automated Attendant to
provide backup coverage for your operator consoles when the operators
are busy or not available.
Directed Night Service
The Automated Attendant can also be used for Night Service. You must
direct the switch to ring the hunt group for the Automated Attendant,
Planning AUDIX Voice Power    
New Features for...