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ATT DEFINITY Communications System Generic 1 And Generic 3 And System 75, 7406 Plus Voice Terminal Users Guide

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    							Display Features
    Inspect   Shows you call-related information for an incoming call when you are
    already active on a call. Use to identify and screen new calls.
    Integrated Directory   Searches for the extension of another user by allowing you to
    key in the user’s name with the dial pad. Use as a handy quick reference source for
    extension number information.
    Message Retrieval   Allows you to retrieve messages left for you that have turned on
    your Message light. Will also let you retrieve messages for other voice terminals not
    equipped with a display (if you are authorized as a systemwide message retriever by
    your System Manager). Use to quickly and conveniently check messages, even when
    you are already on a call.
    Normal   Identifies current call appearance, calling/called party, and calling/called
    number. Use to see who is calling you and, when placing a call, to verify the number
    you have dialed.
    Stored Number   Allows you to check the number stored on an Abbreviated Dialing
    button or as an item on an Abbreviated Dialing list. Also lets you see what number
    you last dialed (via Last Number Dialed feature). Use to verify Abbreviated Dialing
    list items before placing a call or reprogramming a number, and to make sure that
    Last Number Dialed is appropriate to use.
    Time/Date   Shows you the date and time. Use as a handy calendar and clock.
    Timer   Allows you to measure elapsed time. Use in order to keep track of time
    spent on a call or task.
    7 
    						
    							How to Use the Features
    The procedures which follow give short, step-by-step instructions for using each of
    the voice features and display features. For your convenience, features in both
    categories are listed alphabetically.
    Special Instructions
    The first time you use these procedures, you will need to customize them for yourself
    by following the directions below. Your System Manager can supply the information
    required.
    To the right of each feature name is a box. For each feature that you have,
    mark a [ 
    4 ] in the blank box as a reminder. (Voice features Conference,
    Drop, Hold, Mute, Message, the Select Button, Select Ring, Self-Test, and
    Transfer and display feature Normal are already marked for you.) Ask your
    System Manager if your voice terminal is set for the Speaker (listen-only) or
    the Speakerphone (speak and listen) feature, and then place a check in the box
    beside that feature also. Note: If your voice terminal is set for the
    Speakerphone feature, you can also put a check in the box beside the Reset
    Speakerphone feature.
    Most of the voice features can be activated or canceled by dialing 2- or 3-digit
    codes (if they are not already assigned to a button). In the blanks provided
    within the procedures, write in the feature code numbers.
    As you operate the features assigned to your voice terminal, keep in mind the
    following general rules.
    l
    l
    l
    l
    l
    l
    Follow carefully all the steps listed in the procedure for the particular feature
    you are using.
    Remember to press [ 
    Select ] before attempting to use any of the top-labeled
    features on 2-level feature buttons.
    If you receive an intercept tone (high-pitched, alternating high and low tone)
    while attempting to operate any feature, you have taken too much time to
    complete a procedural step or have made a dialing error. Hang up, get dial
    tone, and begin again at Step 1.
    System 75 is available in more than one version. Some features, such as
    Abbreviated Dialing, Call Forwarding All Calls, Last Number Dialed, and
    Priority Calling operate slightly differently with Version 1, and possibly
    Version 2, than they do with later versions. If you are using Version 1 or 2 of
    the System 75 software, you should check the section titled Troubleshooting
    later in this guide before you use you use any of these 4 features.
    8 
    						
    							Conventions
    The following conventions are used in the procedures:
    Gray Type
    Procedural steps in gray type are steps you should
    follow if you do not have a button assigned for the
    feature.
    [ xxxxx ]This box represents a call appearance button, which is
    used exclusively for placing or receiving calls. The
    button has a red in-use light and a green status light
    and is labeled with an extension number (shown as
    xxxxx).
    [ Feature ] andEach of these boxes represents a button that has a
    feature assigned to it. The button is labeled with a
    [ Feature xxxxx ]feature name, sometimes followed by an extension
    number or a person’s name (shown as xxxxx).
    [handset tone]The tone that appears in brackets after a step indicates
    what you should hear from your handset after
    successfully performing that step. For a list of tones
    and their meanings, see the section titled Tones and
    Their Meanings.
    [ 
    DISPLAY INFORMATION ]A white box containing fully capitalized words
    represents information shown on the display.
    For a list of glossary terms, see the section titled Key Words to Know.
    Troubleshooting
    Later in this guide you will find a short section on troubleshooting. Use the
    procedures listed here for problems that you may have in using your voice terminal.
    9 
    						
    							Quick Reference Lists
    At the end of this booklet is a set of quick reference lists. Use them to record your
    feature and trunk codes, Abbreviated Dialing personal list items, and frequently
    called miscellaneous extensions. Once you have completed the lists, remove the page
    from the booklet (tear along the perforation), and keep the lists near your voice
    terminal.
    10 
    						
    							Handset and Speaker
    When placing calls or using the voice features, you have the option of doing so off-
    hook (by lifting the handset) or on-hook (by pressing [ Speaker Reset Spkr ] ) . If your voice
    terminal is set for the Speakerphone feature, pressing [ Speaker Reset Spkr ] simultaneously
    activates the built-in microphone so that you can place and answer calls without
    lifting the handset.
    Abbreviated Dialing (AD)
    To program/reprogram
    an AD button
    Note: AD buttons must
    first be assigned by
    System Manager.1
    2On a separate sheet of paper, jot down the outside
    numbers, extensions, and/or feature codes you want
    to program.
    Note: Each AD button will hold one complete phone
    number or feature code.
    Pick up handset
    [dial tone]
    Note: If you are using the speakerphone, you must
    press a call appearance button before you begin
    Step 3.
    Voice Features
    3
    4
    5
    6
    7Press [ Program ]
    or Dial AD Program code
    [dial tone]
    Press [ AD xxxxx ] to be programmed[dial tone]
    Press [ Select ] first if the [ AD xxxxx ] is top-labeled
    on a 2-level button
    Dial outside number, extension, or feature code you
    want to store (up to 24 digits)
    Note: If you are programming an outside number,
    be sure to include a trunk code, if applicable.
    Press [ # ][confirmation tone]
    l
    l
    l
    Number is stored
    Repeat Steps 4–6 to program additional buttons
    Hang up or press [ Drop Test ] to end programming
    11 
    						
    							To place an AD callPress selected [ AD xxxxx ]
    [ringback tone]
    Press [ 
    Select ] first if the [ AD xxxxx ] is top-labeled
    on a 2-level button
    Call is dialed (silently)
    l l
    To program/reprogram
    an outside number,
    extension, or feature code
    into a personal list1
    2
    1
    2
    3
    4
    5
    6
    7
    8On a separate sheet of paper, jot down the outside
    numbers, extensions, and/or feature codes you want
    to program as items on your personal lists(s) (see
    example to the left)
    Note: Each phone number or feature code is stored
    as a separate item.
    Pick up handset[dial tone]
    Note: If you are using the speakerphone, you must
    press a call appearance button before you begin
    Step 3.
    Press [ Program ]
    or Dial AD Program code[dial tone]
    Dial Personal List number (1, 2, or 3)
    [dial tone]
    Dial list item 
    (1, 2, 3...)[dial tone]
    Dial number you want to store (up to 24 digits)
    Note: If you are programming an outside number,
    be sure to include a trunk code, if applicable.
    Press [ 
    # ][confirmation tone]
    Repeat Steps 5–7 if you want to program
    additional items on the same list; press [ Drop Test ]
    and begin again at Step 1 if you want to program
    items on another list.
    Hang up or press [ Drop Test ] to end programming
    Note: Record your personal list items on the
    Abbreviated Dialing list in the back of this booklet;
    group, system, and enhanced lists can be obtained
    from your System Manager.
    12 
    						
    							To place a call using anPress [ Pers List ] or [ Grp List ] or [ Sys List ] 1
    2 AD list button or codeor Dial appropriate AD List code:
    l
    l
    l
    lList 1
    List 2
    [dial tone]
    List 3
    Note: An [ Enhcd List ] may also be available; see your
    System Manager.
    Dial desired list item (1, 2, 3...)
    Call is dialed
    Automatic Callback
    To automatically place
    Press [ AutoCallBk ] during call attempt
    another call to an
    [confirmation tone]
    extension that was busy,
    did not answer, orGreen light goes on steadily until callback is
    returned a call waitingcompleted or canceled 1
    2
    l
    l
    ringback tone
    Note: If you send your calls to coverage after
    activating Automatic Callback, your callback calls
    will still ring at your extension and will not be
    redirected to coverage.
    Hang up
    You will get a 3-burst priority ring when both you
    and the called extension are idle; when you
    answer, regular ringing is sent to the called party
    Note: Automatic Callback is automatically canceled
    after 30 minutes.
    To cancel AutomaticPress [ 
    AutoCallBk ] again[dial tone]
    Callback
    Green light goes off 1l
    13 
    						
    							Bridging
    To answer a bridged call
    Press [ xxxxx ] of bridged call
    Note: If your terminal has Ringing Appearance
    Preference, this step is not necessary; you will
    automatically be connected to the call when you lift
    the handset.
    To use Manual Exclusion
    Press [ 
    Excl xxxxx ] while connected to the call
    to prevent other bridged
    terminals from entering aNote: Pressing [ 
    Excl xxxxx ] again reactivates
    bridging.
    call (on a per call basis)
    Call Coverage
    To answer a call for aPress [ xxxxx ] of incoming call when ring begins or
    co-worker for whom you
    green light flashes
    are a coverage point
    Note: The call is not at your terminal until the
    green light is flashing. 1
    1
    1
    To leave a message for aPress [ 
    Cvr Callbk ] while connected to the call
    co-worker to call the[confirmation tone]
    original caller’s extension
    Note: To leave a message for a co-worker to call you,
    activate Leave Word Calling instead. 1
    To talk privately with aPress [ 
    Transfer ][dial tone]
    co-worker after
    Call is put on hold
    answering a redirected
    callPress [ Consult ][priority ring to co-worker]
    or Dial co-worker’s extension 1
    2
    l
    14 
    						
    							Note: You can privately discuss call; if co-worker is
    not available, press the fluttering [ 
    xxxxx ] to
    reconnect to call.
    3
    1
    2
    3Press [ 
    Transfer ] again to send call to co-worker or
    press [ Conference Ring ] to make it a 3-party call
    Call Forwarding All Calls
    To temporarily redirect
    all calls to an extension
    or outside number of your
    choicePress [ Call Fwd ] (while on-hook or off-hook)
    or Dial Call Forward code
    [dial tone]
    Note: If you have console permission, next, dial the
    extension number whose calls are to be forwarded;
    receive dial tone.
    Dial extension or number where calls will be sent
    [confirmation tone]
    Note: Some voice terminals have restrictions on
    where calls can be forwarded (see your System
    Manager).
    Hang up
    Note: You may hear a ring-ping tone from your
    voice terminal as each call is forwarded.
    To cancel CallPress [ 
    Call Fwd ] again (while on-hook)
    Forwardingor Dial Call Forward Cancel code
    [confirmation tone]
    Your calls will now ring at your own voice
    terminal 1
    1
    2
    l
    Call Park
    To park a call at your
    extension (for retrieval at
    any extension)Note: If a [ Call Park ] button has been assigned to
    your voice terminal, simply press [ 
    Call Park ] and
    hang up; otherwise follow the instructions below.
    Press [ 
    Transfer ][dial tone]
    Dial Call Park code
    [confirmation tone]
    15 
    						
    							3
    4
    l
    Press [ Transfer ] again
    Call is parked
    Hang up
    To retrieve a parked call
    Dial Answer Back code
    [dial tone]
    from any extension
    Dial extension where call is parked
    [confirmation tone]
    If returning to call parked at your voice terminal,
    dial your own extension
    Note: If you receive intercept tone, parked call has
    been disconnected or retrieved by someone else. 1
    2
    l
    Call Pickup
    To answer a call placed toPress [ CallPickup ]
    a member of your pickupor Dial Call Pickup code
    group when your voice
    terminal is idleYou are connected to ringing call 1
    1
    2
    l
    Conference4
    To add another party to a
    call (for a total of up to
    6 parties)Press [ Conference Ring ][dial tone]
    Present call put on hold, and you are given a new
    call appearance; all other parties remain
    connected to each other
    l
    Dial number of new party and wait for answer
    Note: You can privately discuss the call with the
    new party at this time; if no answer or busy, press
    fluttering [ 
    xxxxx ] to return to held call.
    16 
    						
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