ATT DEFINITY Communications System Generic 1 And Generic 3 And System 75, 7406 Plus Voice Terminal Users Guide

							To prevent the otherNote: If the Speakerphone feature is not active, the
party from hearing youMute feature turns off the microphone associated with
the handset (not the speakerphone).
1
2
Press [ Mute ]
Red light goes on and other party cannot hear
you
Press [ Mute ] again to resume talking to party
Red light goes off and other party can hear you
again
l
l
To change fromPick up handset and talk
speakerphone to handset
Green light goes off next to [ Speaker Reset Spkr ]
1
l
To change from handsetPress [ Speaker Reset Spkr ]
to speakerphoneGreen light goes on next to [ Speaker Reset Spkr ]
Hang up handset 1
2
l
To end a call
4
To send present call toPress [ Transfer ][dial tone]
another extension or
Present call is put on hold
outside number
Dial number that call is to be transferred to
[ringback tone] 1
1
2
3
4
Press [ Speaker Reset Spkr ] again to hang up
Green light next to [ 
Speaker Reset Spkr ] goes off
Transfer
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Remain on line and announce call; if no answer or
busy, return to held call by pressing its [ 
xxxxx ]
Press [ 
Transfer ] again
Call is sent to dialed number
Note: Only calls from another extension can be sent
to an outside number; you cannot transfer a call from
an outside number to another outside number.
Hang up
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							Voice Message Retrieval
To retrieve your voice
messages when your
Message light is on1
2
3
[ # ]
[ 
3 ]
[ 
4 ]
[ 
5 ]
[ 
8 ]
4Dial the Voice Message Retrieval code
(while on-hook or off-hook)
[dial tone]
Press [ # ]
[voice prompting]
Note: Do not press [ 
# ] if calling from someone
else’s extension; instead, dial your own extension
number and your security code, if required.
Move through the messages with these dial pad
buttons: (Press [ 
# ] to retrieve first message)
NEXT (read next message)
DELETE (erase from storage)
HELP (request assistance)
REPEAT (read message again)
CALL (call back named extension)
Note: When you call back an extension with [ 
8 ] be
sure to also delete the message by pressing [ 
3 ]
before you press [ 
8 ] ; otherwise the message will
remain in storage.
Hang up or press [ Drop Test ] to end Voice Message
Retrieval
To retrieve voice 
messages for a co-worker1
2
3
4Dial Voice Message Retrieval Coverage code
(while on-hook or off-hook)[dial tone]
Dial co-worker’s extension[voice prompting]
Note: If you receive an intercept tone, see your
System Manager for further instructions.
Move through the messages with dial pad buttons
previously listed
Hang up or press [ Drop Test ] to end Voice Message
Retrieval
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							Display Features
In normal mode, the display shows call information for the current active call
appearance button:
l
l
l
lYou may have as many as 5 call appearance buttons. Beginning with the first
button in the upper left hand corner of your faceplate and going down, the display
identifies the first 3 buttons as a, b, and c; the 2 buttons in the second column
are identified as d and e. When the display shows [ 
a=   ] it represents call
information for the first call appearance button. The next button down would be
shown as [ 
b=   ] , and so on, continuing through [ e=   ] if all 5 of these
buttons are used for call appearances.
When you dial an extension, that number is shown then replaced by the called
party’s name and extension.
When a call is received from another extension, the caller’s name is shown; when
a call is received from outside, [ 
OUTSIDE CALL ] or a trunk identifier is shown.
The display remains in normal mode until you activate one of the other display
features. After using any of these features, return to normal mode by pressing
[ 
Normal ] .
Inspect
To see who’s callingPress [ Inspect ]
while on a call
Name and number of caller shown if from
extension; [ 
OUTSIDE CALL ] or other trunk source
shown if from outside
Note: New caller information is shown for 30
seconds when call is received; then display returns to
normal mode.
To see who’s on holdPress [ Inspect ]
while on a call
Press [ xxxxx ] of held call 1
1
2
1
2
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l
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You remain connected to present call
To answer new call
Press [ 
Normal ] (if not already in normal mode)
while on a callFinish present call or put on hold
Press [ 
xxxxx ] of new call
29 
						

							Integrated Directory
1
2
3
1
2
1
2
1
2
1 To search directory for a
namePress [ Directory ]
Key in selected name with dial pad:
last name, comma (use [ 
* ] ), first name or
initial
Press [ 
Next Msg ] for each successive directory name
you wish to see
lTo search for a new name, begin again at Step 1
To place call to name
Lift handset
shown
Press [ ReturnCall ] while name is shown
Note: You can also leave your handset on-hook. The
speakerphone will turn on automatically when you
press [ 
ReturnCall ] .
Message Retrieval
To see your messagesPress [ Msg Rtrv ]
when your Message light
Press [ 
Next Msg ] to see first message (and then foris on (while on-hook,each following message)
off-hook, or on a call)
To return a call to
message senderLift handset
Press [ 
ReturnCall ] while any part of message is shown
Note: You can also leave your handset on-hook. The
speakerphone will turn on automatically when you
press [ 
ReturnCall ] .
To erase a messagePress [ 
Delete ] while any part of message is shown
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							To see co-worker’sPress [ CvrMsgRtrv ]
messages
(can be during call withDial co-worker’s extension
co-worker)Press [ 
Next Msg ] to see first message (and then for
Note: You must first beeach following message) 1
2
3
1
2
3
1 designated as a
systemwide message
retriever by your System
Manager.
To return call for a
co-worker to displayed
extension (while on call
with co-worker)Press [ Transfer ]
lCo-worker is put on hold
Press [ 
ReturnCall ] while any part of message is shown
Press [ Transfer ]
lCo-worker is connected to call attempt
To erase a messagePress [ 
Delete ] while any part of message is shown
Normal4
To return to normal
Press [ Normal ]
display after using any
display featureDisplay will show call information for active call
appearance
Stored Number
1
l
l
To see number stored onPress [ Stored ]
an AD button
Press selected [ AD xxxxx ] 1
2
3Stored number shown
Press [ 
Normal ] to return to normal display
or repeat Step 2 to see another stored number
31 
						

							To see number stored as
a list item1
2
3
4Press [ Stored ]
Press selected [ 
Pers List ] or [ Grp List ] or [ Sys List ]
or Dial appropriate AD List code:
l
l
l
lList 1
List 2
List 3
Note: An [ Enhcd List ] may also be available; see your
System Manager.
Dial selected list item (1, 2, 3...)
Stored number shown
Press [ 
Normal ] to return to normal display
or begin again at Step 2 to see another stored
number
To see the number youPress [ 
Stored ]
last dialed
Press [ 
LastDialed ]
or Dial Last Number Dialed code 1
2
Time/Date
To see date and timePress [ Date/Time ]
Display returns to normal mode after a few
seconds
1
l
Timer
To see elapsed timePress [ Timer ]
(hours, minutes, seconds)
Green light goes on
Press [ 
Timer ] again to stop timer and clear display
Green light goes off 1
2
l
l
32 
						

							Tones and Their Meanings
Ringing tones are produced by an incoming call. Handset tones are those which
you hear through the handset (receiver).
Ringing Tones
1 ring— A call from another extension.
2 rings— A call from outside or from the attendant.
3 rings— A priority call from another extension, or from an Automatic Callback
call you placed.
ring-ping (half ring, not repeated)— A call redirected from your voice
terminal to another because Send All Calls or Call Forwarding All Calls is active.
Handset Tones
busy tone— A low-pitched tone repeated 60 times a minute; indicates the
number dialed is in use.
call waiting ringback tone— A ringback tone with a lower-pitched signal at the
end; indicates that the extension called is busy, but the called party has been
given a call waiting tone.
l
l
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l
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l
l
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call waiting tone— One, two, or three beeps of high-pitched tone, not repeated;
indicates an incoming call is waiting to be answered. Number of beeps designates
the source: 1 for an internal call, 2 for an outside or attendant call, 3 for a
priority call.
confirmation tone— Three short bursts of tone; indicates a feature activation or
cancellation has been accepted.
coverage tone— One short burst of tone; indicates your call will be sent to
another extension to be answered by a covering user.
dial tone— A continuous tone; indicates dialing can begin.
intercept/time-out tone— An alternating high and low tone; indicates a dialing
error, a denial of the service requested, or a failure to dial within a preset
interval (usually 10 seconds) after lifting the handset or dialing the previous
digit.
recall dial tone— Three short bursts of tone followed by a steady dial tone;
indicates the feature request has been accepted and dialing can begin.
reorder tone— A fast busy tone repeated 120 times a minute; indicates all
trunks are busy.
ringback tone— A low-pitched tone repeated 15 times a minute; indicates the
number dialed is being rung.
33 
						

							Troubleshooting
Problem
A feature doesn’t
work as noted in
the book.
Solution
1
2
3
4Reread the procedure and try again.
For many features you must lift the handset before you
can use the feature.
Check with your System Manager to be sure this feature
is administered on your voice terminal.
You may have an older version of the System 75 software
so that some features may have slight differences from
the procedures described in this guide. Check the
section below on “Version Notes” for ways in which these
features work differently.
Problem
There are no
Feature Codes
(such as Call
Forward code or
Send All Calls
code) written in
the appropriate
blanks in
this guide.
Solution
See your System Manager for a list of Feature Codes for
features assigned to your voice terminal. Then, write the
codes in this guide.
34 
						

							Problem
There’s no
dial tone.
Problem
The telephone
doesn’t ring.Solution
1
2
3
4
1
2
3
4
1
2Check with your System Manager to be sure your voice
terminal is administered correctly.
Make sure that the handset and line cords at your voice
terminal are securely connected at both ends.
Find a working voice terminal of the same type as your
own. Unplug this voice terminal from its modular wall
jack. Plug your voice terminal into that jack and check if
it gets dial tone.
If your voice terminal still does not work, plug the
working voice terminal (of the same type) into your
modular wall jack. If the working voice terminal has
dial tone, your own voice terminal is faulty. See your
System Manager.
The lights do not
go on next to the
buttons.
Solution
Set the ringer volume to a higher level.
Place a test call from another extension to
your extension.
Check the line cord to make certain that it is securely
connected at both ends.
If there is still a problem, see your System Manager.
Check the line cord to make certain that it is securely
connected at both ends.
If there is still a problem, see your System Manager.
35 
						

							System 75 Version Notes
If you have Version 1 or 2 of System 75, some features may work a little differently
than noted in this guide. The following list explains the slight differences in
these features.
Note: If you are uncertain what version of the System 75 software your business is
using, check with your System Manager.
FeatureSystem 75 VersionChanges in Feature Operation
AbbreviatedIf you are usingYou can store up to 16 digits
DialingVersion 1rather than 24 digits.
If you are usingYou cannot use an
Version 1 or 2Enhanced List.
Call Forwarding
If you are usingYou cannot forward someone
All CallsVersion 1 or 2else’s calls.
Last Number
If you are usingYou can store up to 16 digits
Dialed
Version 1rather than 24 digits.
Priority CallingIf you are usingYou cannot change a regular
Version 1 or 2call into a priority call.
36