ATT DEFINITY Communications System Generic 1 And Generic 3 And System 75, 7444 Voice Terminal Users Guide

							Display Features
Inspect   Shows you call-related information for an incoming call when you are
already active on a call. Use to identify and screen new calls.
Integrated Directory   Searches for the extension of another user by allowing you to
key in the user’s name with the dial pad. Use as a handy quick reference source for
extension number information.
Message Retrieval   Allows you to retrieve messages left for you that have lit your
Message light. Will also let you retrieve messages for other voice terminals not
equipped with a display (if you are authorized as a systemwide message retriever by
your System Manager). Use to quickly and conveniently check messages, even when
you are already on a call.
Normal   Identifies current call appearance, calling/called party, and calling/called
number. Use to see who is calling you and, when placing a call, to verifiy the number
you have dialed.
Stored Number   Allows you to check the number stored on an Abbreviated Dialing
button or as an item on an Abbreviated Dialing list. Also lets you see what number
you last dialed (via Last Number Dialed feature). Use to verify Abbreviated Dialing
list items before placing a call or reprogramming a number, and to make sure that Last
Number Dialed is appropriate to use.
Time/Date   Shows you the date and time. Use as a handy calendar and clock.
Timer   Allows you to measure elapsed time. Use in order to keep track of time
spent on a call or task.
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							How to Use the Features
The procedures that follow give short, step-by-step instructions for using each of the
features. For your convenience, features are listed alphabetically.
Special Instructions
The first time you use these procedures, you will need to customize them for yourself
by following the directions below. Your System Manager can supply the information
required.
To the right of each feature name is a box. For each feature that you have,
mark a [ 
4 ] in the blank box as a reminder. (Voice features Conference,
Drop, Hold, Message, Mute, the Select Button, Select Ring, Self-Test, and
Transfer, and display feature Normal mode are already marked for you.) Ask
your System Manager if your voice terminal is set for the Speaker (listen only)
or the Speakerphone (speak and listen) feature, and then place a check in the
box beside that feature also.
Note: If your voice terminal is set for the Speakerphone feature, you can also
put a check in the box beside the Reset Speakerphone feature.
To use a voice feature, you must have the handset off-hook unless you are
instructed to remain on-hook in the procedures. You can activate and cancel
most of the voice features by dialing 2- or 3-digit codes (if they are not already
assigned to a button). In the blanks provided within the procedures, write in
the feature code numbers.
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As you operate the features on your voice terminal, keep in mind the following
general rules.
Follow carefully all the steps listed in the procedure for the particular feature
you are using.
Remember to press [ Select ] before attempting to use any of the bottom-labeled
features on 2-level feature buttons.
If you receive an intercept tone (high-pitched, alternating high and low tone)
while attempting to operate any feature, you have taken too much time to
complete a procedural step or have made a dialing error. Hang up, get dial
tone, and begin again at Step 1.
System 75 is available in more than one version. Some features, such as
Abbreviated Dialing, Call Forwarding All Calls, Last Number Dialed, and
Priority Calling operate slightly differently with Version 1, and possibly
Version 2, than they do with later versions. If you are using Version 1 or 2 of
the System 75 software, you should check the section titled Troubleshooting
later in this guide before you use you use any of these 4 features.
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							[ xxxxx ]
Conventions
The following conventions are used in the procedures:
Gray TypeProcedural steps in gray type are steps that you should
follow if you do not have a button assigned for the
feature.
This box represents a call appearance button, which is
used exclusively for placing or receiving calls. The
button has a red in-use light and a green status light and
is labeled with an extension number (shown as xxxxx).
[ 
Feature ] andEach of these boxes represents a button that has a feature
assigned to it. The button is labeled with the feature
[ 
Feature xxxxx ]
name, sometimes followed by an extension number or a
person’s name (shown as xxxxx).
[handset tone]The tone that appears in brackets after a step indicates
what you should hear from your handset (or the
speakerphone, if appropriate) after successfully performing
that step. For a list of tones and their meanings, see the
section titled Tones and Their Meanings.
[ 
Display Information ]
A white box containing the information that appears on
your display screen.
For a list of glossary terms, see the section titled Key Words to Know.
Troubleshooting
Later in this guide you will find a short section on troubleshooting. Use the
procedures listed here for problems that you may have in using your voice terminal.
Quick Reference Lists
At the end of this booklet is a set of quick reference lists. Use them to record your
feature and trunk codes, Abbreviated Dialing personal list items, and frequently called
miscellaneous extensions. Once you have completed the lists, remove the page from
the booklet (tear along the perforation), and keep the lists near your voice terminal.
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							Voice Features
Abbreviated Dialing (AD)
To program/reprogram
an AD button
Note: AD buttons must
first be assigned by your
System Manager.1
2
3
4On a separate sheet of paper, jot down the outside
numbers, extensions, and/or feature codes you want
to program
Note: Each AD button will hold one complete phone
number or feature code.
Pick up handset
[dial tone]
Note: If you are using the built-in speakerphone, you
must press a call appearance button, before you
proceed to Step 3.
Press [ 
Program ] (if this button has been assigned to
your voice terminal)
or Dial Program code
[dial tone]
Press [ AD xxxxx ] to be programmed[dial tone]
5
6
7Dial outside number, extension, or feature code you
want to program (up to 24 digits)
Note: If you are programming an outside number, be
sure to include a trunk code, if applicable.
Press [ 
# ] (on the dial pad) or [ AD xxxxx ] that you
To place a call using anPress selected [ 
AD xxxxx ][ringback tone]
AD button
Call is dialed (silently)
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are programming[confirmation tone], [dial tone]
Number is stored
Repeat Steps 4-6 to program additional buttons
Hang up to end programming
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							To program/reprogram an
outside number,
extension, or feature code
into a personal list1
2
3
4
5
6
7Press [ 
Program ] On a separate sheet of paper, jot down the outside
numbers, extensions, and/or feature codes you want to
program as items on your personal list(s) (see example
to the left)
Note: Each phone number or feature code is stored as
a separate item.
Pick up handset
[dial tone]
Note: If you are using the built-in speakerphone, you
must press a call appearance button, before you
proceed to Step 3.
or Dial Program code
[dial tone]
Dial Personal List number (1, 2, or 3)
[dial tone]
Dial list item (1, 2, 3...)[dial tone]
Dial number you want to program (up to 24 digits)
Note: If you are programming an outside number, be
sure to include a trunk code, if applicable.
Press [ 
# ]
[confirmation tone], [dial tone]
Number is stored
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Repeat Steps 5-7 if you want to program
additional items on the same list; press [ 
Drop Test ]
and begin again at Step 1 if you want to program
items on another list
8Hang up to end programming
Note: Record your personal list items on the
Abbreviated Dialing list in the back of this booklet;
group, system, and enhanced lists can be obtained
from the System Manager.
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To place a call using aDial appropriate AD list code:
personal, group, system,
List 1
or enhanced list
List 2
List 3
Dial desired list item (1, 2, 3...)
Call is dialed
Note: You can program a list code on one of your
AD buttons for faster access to a list. To place a call,
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[dial tone]
1
2
[ringback tone]
simply press the AD button and then dial the desired
list item.
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							Automatic Callback
To automatically place
another call to an
extension that was busy,
did not answer, or
returned a call waiting
ringback tone1
2
3Press [ Auto Callback ] during call attempt
[confirmation tone]
Green light goes on steadily until callback is
completed or canceled
Note: If you send your calls to coverage after
activating Automatic Callback, your callback calls
will still ring at your extension and will not be
redirected to coverage.
Hang up
You will get a 3-burst priority ring when the
extension you attempted to call becomes available
Note: After you activate Automatic Callback, the
system monitors the called extension. That extension
becomes available after the called party completes a
call.
Lift handset when you hear priority ring
A call is automatically placed to the extension,
which receives regular ringing
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Note: Automatic Callback is automatically canceled
after 30 minutes or if the callback call is unanswered.
To cancel Automatic
1
Press [ 
Auto Callback ] again (while on-hook)
Callback
or Dial the Automatic Callback
Cancel code
[confirmation tone]
Green light goes off
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							Bridging
To answer a bridged callPress [ xxxxx ] of bridged call 1
Note: If your voice terminal has Ringing Appearance
Preference, this step is not necessary; you will
automatically be connected to the call when you lift
the handset.
To use Manual ExclusionPress [ 
Exclusion xxxxx ] while connected to the call
to prevent other bridged
Note: Pressing [ 
Exclusion xxxxx ] again reactivates
terminals from entering a
bridging.call (on a per call basis)1
Call Coverage
To answer a call for aPress [ xxxxx ] of incoming call when ring begins or
co-worker for whom yougreen light flashes
are a coverage point
Note: If your voice terminal has Ringing Appearance
Preference, this step is not necessary; you will
automatically be connected to the call when you lift
the handset. Also, the call is not at your voice
terminal until the green light is flashing. 1
To leave a message for aPress [ 
Coverage Callback ] while connected to the call
co-worker to call the
[confirmation tone]
original caller’s extension
Note: To leave a message for a co-worker to call you,
activate Leave Word Calling instead. 1
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							To talk privately with
co-worker after answering
a redirected call1
2
3Press [ 
Transfer ][dial tone]
lCall is put on hold
Press [ 
Consult ]
[priority ring to co-worker]
or Dial co-worker’s extension
Note: You can privately discuss the call at this time;
if your co-worker is not available, press the fluttering
[ 
xxxxx ] to reconnect to call.
Press [ 
Transfer ] again to send call to co-worker or
press [ Conference Ring ] to make it a 3-party call
Call Forwarding All Calls
To temporarily redirectPress [ Call Forward ]
all calls to an extensionor Dial Call Forward code[dial tone]
or outside number
Note: If you have console permission, next dial the
of your choice
extension number whose calls are to be forwarded; 1
2
3receive dial tone.
Dial extension or number where calls will be sent
[confirmation tone]
Note: Some voice terminals have restrictions on
where calls can be forwarded
(see your System Manager).
Hang up
Note: You may hear a ring-ping tone from your voice
terminal as each call is forwarded.
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							To cancel
Press [ Call Forward ] again (while on-hook)
Call Forwarding
or Dial Call Forward Cancel code
[confirmation tone]
Your calls will now ring at your own voice
terminal
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Call Park
To park a call at your
Note: If a [ Call Park ] button has been assigned to your
extension (for retrieval at
voice terminal, simply press [ 
Call Park ] and hang up;
any extension)
otherwise, follow the instructions below.
Press [ 
Transfer ][dial tone]
Dial Call Park code
[confirmation tone]
Press [ 
Transfer ] again
Call is parked
Hang up 1
1
2
3
4
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To return to a call parked
at your extension1
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1
2
3
Press [ Call Park ]
or Dial the Answer Back code
and then your extension number
You are connected to call
[dial tone]
[dial tone]
To retrieve a parked callPick up handset or press [ Speaker Reset Spkr ]
from any extension
Dial Answer Back code
Dial extension number where call is parked
[confirmation tone]
Note: If you receive intercept tone, parked call has
been disconnected or retrieved by someone else.
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							Call Pickup
To answer a call placed toPress [ Call Pickup ]
a member of your pickupor Dial Call Pickup code
group when your voiceCalled voice terminal stops ringing
terminal is idle1l
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You are connected to ringing call
To pick up a call while
Press [ Hold ]
you are active on another
Present call is put on hold
call
1
2
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Green light flutters
Press [ Call Pickup ]
Called voice terminal stops ringing
You are connected to incoming call
Note: To return to held call after completing pickup
call, press fluttering [ 
xxxxx ] .
Conference4
To add another party to aPress [ Conference Ring ][dial tone]
call (for a total of up to
6 parties)Present call is put on hold, and you are given a
new call appearance; all other parties remain
connected to each other 1
2
3Dial number of new party and wait for answer
Note: You can privately discuss the call with the new
party at this time; if no answer or busy, press
fluttering [ 
xxxxx ] to return to held call.
Press [ Conference Ring ] again
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All parties are now connected
Repeat Steps 1-3 for additional conference
connections
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