ATT DEFINITY Communications System Generic 1 And Generic 3 And System 75, 7444 Voice Terminal Users Guide

							Voice Message Retrieval
To retrieve your voice
messages when your
Message light is on1
2
3
[ 
# ]
[ 
3 ]
[ 
4 ]
[ 
5 ]
[ 
8 ]
4
1
2
3
4Dial the Voice Message Retrieval code
[dial tone]
Press [ # ][voice prompting]
Note: Do not press [ # ] if calling from someone
else’s extension; instead, dial your own extension
number and your security code, if required.
Move through the messages with these dial pad
buttons:
(Press [ 
# ] to retrieve first message)
NEXT (read next message)
DELETE (erase from storage)
HELP (request assistance)
REPEAT (read message again)
CALL (call back named extension)
Note: When you call back an extension with [ 
8 ] ,
be sure to also delete the message by pressing [ 
3 ]
before you press [ 
8 ] ; otherwise the message will
remain in storage.
Hang up to end Voice Message Retrieval
To retrieve voice
messages for a co-workerDial Voice Message Retrieval Coverage code
[dial tone]
Dial co-worker’s extension
[voice prompting]
Note: If you receive an intercept tone, see your
System Manager for further instructions.
Move through the messages with dial pad buttons
previously listed
Hang up to end Voice Message Retrieval
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							Display Features
Activating and Clearing the Display
Your display is automatically activated when you press a call appearance or feature
button which requires displayed information. The display screen is usually cleared by
pressing [ 
Normal ] but, for some features, the display automatically returns to normal
mode after the information has been displayed for a predetermined number of seconds.
To clear the display after using the Timer feature, you must press [ 
Timer ] a second
time.
Normal Mode
In normal mode, the display shows call information for the current active call
appearance button:
l
l
lWhen you dial an extension, that number is shown and then replaced by the
called party’s name and extension.
When a call is received from another extension, the caller’s name is shown; when
a call is received from outside, [ 
OUTSIDE CALL ] or a trunk identifier is shown.
The display remains in normal mode until you activate one of the other
display features. After using any of these features, return to normal mode by
pressing [ 
Normal ] .
Inspect
To see who’s callingPress [ Inspect ]
while on a call
Name and number of caller shown if from
extension; [ 
OUTSIDE CALL ] or other trunk source
shown if from outside
l
l
l
The display screen automatically returns to display
for present call
Note: New caller information is shown for
30 seconds when call is received.
To see who’s on hold
Press [ Inspect ]
while on a call
Press [ xxxxx ] of held call
You remain connected to present call
Press [ 
Normal ] to exit Inspect mode 1
1
2
3
28 
						

							To answer new call
while on a call
Integrated Directory
To see your messagesPress [ Msg Rtrv ]
when your Message light
Press [ 
Next Msg ] to see first message (and then for
is on (while on-hook,
off-hook, or on a call)each following message) 1
2
1
2
3
1
2
1
1
2Press [ 
Normal ] (if not already in normal mode)
Finish present call or put on hold
Press [ 
xxxxx ] of new call
To search directory
for a namePress [ 
Directory ]
Key in selected name with dial pad:
last name, comma (use [ 
* ] ), first name or initial
Press [ 
Next Msg ] for each successive directory name
you wish to see
To search for a new name, begin again at Step 1
To place call to
name shown
Lift handset
Press [ 
ReturnCall ] while name is shown
[dial tone]
Note: You can also leave your handset on-hook.
The speakerphone will turn on automatically when
you press [ 
ReturnCall ] .
To leave directory and
return to normal display
Press [ Normal ]
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l
l
Message Retrieval 
						

							To return a call to
message sender
1
2
1
1
2
3
1
2
3
1
1Lift handset[dial tone]
Press [ Call Disp ] while any part of message is shown
Note: You can also leave your handset on-hook. The
speakerphone will turn on automatically when you
press [ 
Call Disp ] .
To erase a messagePress [ 
Delete ] while any part of message is shown
To see co-worker’s
Press [ CvrMsgRtrv ]
messages
(can be during call withDial co-worker’s extension
co-worker)Press [ Next Msg ] to see first message (and then for
Note: You must first be
designated as a
systemwide message
retriever, that is, have
console permission
administered by your
System Manager.each following message)
To return call for
co-worker to displayed
extension (while on callPress [ 
Transfer ]
l
lCo-worker is put on hold
Press [ 
Transfer ] with another co-worker)Press [ 
Call Disp ] while any part of message is shown
Co-worker is connected to call attempt
To erase a messagePress [ 
Delete ] while any part of message is shown
To leave Message
Retrieval and return to
normal display
Press [ Normal ]
30 
						

							Normal4
To return to normalPress [ Normal ]
display after using any
display feature
l
l
l
l
l
lDisplay will show call information for active call
appearance
Stored Number
To see number stored on
an AD button1
1
2
3
1
2
3
4
5
6
1
2Press [ Stored ]
Press selected [ AD xxxxx ]
Stored number shown
Press [ 
Normal ] to return to normal display
or repeat Step 2 to see another stored number
To see number stored as a
Press [ Stored ]
list itemLift handset
Press selected [ Pers List ] or [ Gp List ] or [ Sys List ]
[dial tone]
or, if you can use an Enhanced List, press selected
[ Enhcd List ]
or Dial appropriate AD List code:
List 1
List 2
List 3
Dial selected list item (1, 2, 3...)
Stored number shown
Hang up
Press [ Normal ] to return to normal display
or begin again at Step 2 to see another stored number
To see the number you
Press [ Stored ]
last dialed
Press [ LastDialed ]
or Dial Last Number Dialed code
31 
						

							Time/Date
To see date and timePress [ Date Time ]
Time is displayed on the lefthand side of the
bottom line 1l
l
After a few seconds, display returns to normal
mode in which only the time appears
Timer
To see elapsed timePress [ Timer ]
(hours, minutes, seconds)
Green light goes on
Press [ 
Timer ] again to stop timer and clear display
Green light goes off 1
2
l
l
32 
						

							Tones and Their Meanings
Ringing tones are produced by an incoming call. Handset tones are those which you
hear through the handset (receiver).
Ringing Tones
l
l
l
l
l
l1 ring— A call from another extension.
2 rings— A call from outside or from the attendant.
3 rings— A priority call from another extension, or from an Automatic Callback
call you placed.
ring-ping (half ring, not repeated)— A call redirected from your voice terminal to
another because Send All Calls or Call Forwarding All Calls is active.
Handset Tones
busy tone— A low-pitched tone repeated 60 times a minute; indicates the number
dialed is in use.
call waiting ringback tone— A ringback tone with a lower-pitched signal at the
end; indicates that the extension called is busy, but the called party has been
given a call waiting tone.
l
l
l
l
l
l
l
lcall waiting tone— One, two, or three beeps of high-pitched tone, not repeated;
indicates an incoming call is waiting to be answered. Number of beeps designates
the source: 1 for an internal call, 2 for an outside or attendant call, 3 for a priority
call.
confirmation tone— Three short bursts of tone; indicates a feature activation or
cancellation has been accepted.
coverage tone— One short burst of tone; indicates your call will be sent to another
extension to be answered by a covering user.
dial tone— A continuous tone; indicates dialing can begin.
intercept/time-out tone— An alternating high and low tone; indicates a dialing
error, a denial of the service requested, or a failure to dial within a preset interval
(usually 10 seconds) after lifting the handset or dialing the previous digit.
recall dial tone— Three short bursts of tone followed by a steady dial tone;
indicates the feature request has been accepted and dialing can begin.
reorder tone— A fast busy tone repeated 120 times a minute; indicates all trunks
are busy.
ringback tone— A low-pitched tone repeated 15 times a minute; indicates the
number dialed is being rung.
33 
						

							Troubleshooting
ProblemSolution
A feature doesn’t
work as noted in
the book.1
2
3
4
There are no
Feature Codes
(such as Call
Forward code or
Send All Calls
code) written in
the appropriate
blanks in this
guide.
ProblemSolution
There’s no
dial tone.Reread the procedure and try again.
For many features you must lift the handset before you can
use the feature.
Check with your System Manager to be sure this feature
is administered on your voice terminal.
You may have an older version of the System 75 software
so that some features may have slight differences from the
procedures described in this guide. Check the section
below on “Version Notes” for ways in which these
features work differently.
See your System Manager for a list of Feature Codes for
features assigned to your voice terminal. Then, write the
codes in this guide.
1
2
3
4Check with your System Manager to be sure your voice
terminal is administered correctly.
Make sure that the handset and line cords at your voice
terminal are securely connected at both ends.
Find a working voice terminal of the same type as your
own. Unplug this voice terminal from its modular wall
jack. Plug your voice terminal into that jack and check
if it gets dial tone.
If your voice terminal still does not work, plug the
working voice terminal (of the same type) into your
modular wall jack. If the working voice terminal has
dial tone, your own voice terminal is faulty.
See your System Manager.
34 
						

							Problem
Solution
The telephone
Set the ringer volume to a higher level.
doesn’t ring.
Place a test call from another extension to your
extension.
Check the line cord to make certain that it is securely
connected at both ends.
If there is still a problem, see your System Manager.
The lights do not
Check the line cord to make certain that it is securely
go on next to the
connected at both ends.
buttons.
If there is still a problem, see your System Manager. 1
2
3
4
1
2
System 75 Version Notes
If you have Version 1 or 2 of System 75, some features may work a little differently
than noted in this guide. The following list explains the slight differences in these
features.
Note: If you are uncertain what version of the System 75 software your business is
using, check with your System Manager.
FeatureSystem 75 Version
Changes in Feature Operation
AbbreviatedIf you are usingYou can store up to 16 digits
DialingVersion 1rather than 24 digits.
If you are usingYou cannot use an
Version 1 or 2Enhanced List.
Call ForwardingIf you are usingYou cannot forward someone
All CallsVersion 1 or 2else’s calls.
Last NumberIf you are usingYou can store up to 16 digits
DialedVersion 1rather than 24 digits.
Priority CallingIf you are usingYou cannot change a regular
Version 1 or 2call into a priority call.
35 
						

							Key Words to Know
activate   To begin or turn on the operation of a feature.
attendant   The person who handles incoming and outgoing calls at the main
console.
AUDIX   Audio Information Exchange, an optional voice mail and message service
that provides coverage for calls to you by recording callers’ messages and reporting
Leave Word Calling messages.
call appearance   A button used exclusively to place, receive, or hold calls. It has
an assigned extension number and is equipped with a red in-use light and a green
status light.
console permission   The authorization (from your System Manager) to initiate
Call Forwarding All Calls for an extension other than your own.
coverage   Automatic redirection of calls from an unanswered phone to another
phone. Redirection could be to the extension of a receptionist, secretary, co-worker,
AUDIX, or message center. A person who provides coverage is a covering user.
DEFINITY Communications System Generic 1 and Generic 3   The AT&T switch
to which you may be connected. (Your voice terminal may be connected to System
75 instead.) DEFINITY Generic 1, Generic 3, and System 75 are communications
systems which transmit and receive voice and data signals for all communications
equipment in your network.
dial pad   The 12 pushbuttons that you use to dial a number and access features.
enhanced list   One of the 4 types of Abbreviated Dialing lists; programmable only
by the System Manager. Contains phone numbers useful to all system members, and
stores each of those numbers as a 3-digit list item.
extension   A dialing number of 1 to 5 digits assigned to each voice terminal
connected to your DEFINITY Generic 1, Generic 3, or your System 75.
feature   A special function or service, such as Conference, Hold, Send All
Calls, etc.
feature code   A dial code of 1, 2, or 3 digits that you use to activate or cancel the
operation of a feature.
group list   One of the 4 types of Abbreviated Dialing lists; programmable only by
the System Manager. Contains phone numbers useful to members of a specific group,
and stores each of those numbers as a 2-digit list item.
handset   The handheld part of the voice terminal that you pick up, talk into, and
listen from. Also known as the receiver.
message retriever   A person authorized by the System Manager to retrieve messages
for other users.
off-hook   When the handset is removed from the cradle (e.g., when you lift the
handset to place or answer a call).
36