ATT DEFINITY Communications System Generic 1, Generic 3, System Management Instructions Manual

							Contents
INTRODUCTION
Overview
.............................................................................................................1
...............................................................................................................1
Organization....................................................................................................................2
SYSTEM BACKUP FOR DEFINITY G3s............................................................................1-1
Save Translation.....................................................................................................1-1
Save and Restore Recorded Announcements........................................................1-1
Backup for a G3s System......................................................................................................1-1
Errors............................................................................................................................1-4
Index................................................................................................................I-1
i 
						

							Figures
Figure 1-1.Save Translation—SPEA................................................................................................1-2
Figure 1-2.
Save Announcements Screen—SPEA
.................................................................1-3
Figure 1-3.
Memory Card Write-Protect Switch
..........................................................................1-5
ii 
						

							INTRODUCTION
INTRODUCTION
Overview
This addendum provides specific information for performing a System Backup for a DEFINITY®
Communications System Generic 3s (G3s) switch release. Its function is as a supplement to, and
is intended to be used in conjunction with, the information already provided in DEFINITY Com-
munications System Generic 1 and Genetic 3 System Management, 555-230-500, Issue 1.
For additional information on DEFINITY Generic 3s, refer to DEFINITY Generic 3s Feature
Description, 555-230-201ADD2, and DEFINITY Communications System Generic 3s System
Description, 555-230-200ADD.
1 
						

							INTRODUCTION
Organization
Note: In the interest of brevity, only G3s specific information is provided in this addendum.
Refer to the appropriate section in DEFINITY Communications System Generic 1
and Generic 3 System Management, 555-230-500, Issue 1, when performing other
administration tasks.
This document consists of the following chapters:
Introduction — Describes this document.
System Backup for DEFINITY G3s –Describes the tasks involved in backing up the DEFINITY
G3s system, including translations, saving and restoring recorded announcements, memory card
backup, and memory card errors.
2 
						

							SYSTEM BACKUP FOR DEFINITY G3s
SYSTEM BACKUP FOR DEFINITY G3s
The backup system for the DEFINITY G3s system employs a Memory Card. It does not have a
duplication option. In case of a power failure, the system translations and
be restored using the Memory Card.
Save Translation
announcements can
Translation data can be routinely saved every 24 hours. However, if your translation data
changes frequently, you should also save translations frequently to assure that you have the
most up-to-date information. You should also alternate the Memory Cards.
Warnings:“save translation” should not be performed if any Memory Card alarm condi-
tions occur or if the system is having problems.
It is recommended that “save translation” be performed after business hours so
dial tone delays will not be encountered.
Save and Restore Recorded Announcements
Enter the save announcements command to save the recorded announcements in the system
on the system Memory Cards.
Note: A 4 Mb Memory Card is required to save and restore announcements.
The system takes about 30 minutes to complete this task. Because the administration terminal is
unavailable during this time, it is recommended that this command be used after business hours.
During this time period, the administration terminal cannot be used to administer the system until
the transfer is complete; however, all other administration terminals, if provided, are allowed to
perform administration procedures.
Enter the 
restore announcements command to restore the recorded announcements from the
Memory Card back into system memory. The system takes about 22 minutes to complete this
task. The system performs an audit to make sure that the number of announcements on
the announcement board match the announcements administered in the switch.
The working copy of the announcements are stored on the announcement board. You should
also make a backup copy on a 4 Mb Memory Card.
Backup for a G3s System
One Memory Card is provided with the system. It is recommended that you purchase additional
cards. It is recommended that backup copies of the translation data be made weekly, or
after many changes have been made to the translation data. This will minimize the loss of recent
translation data changes if the Memory Card in the system becomes damaged.
1-1 
						

							SYSTEM BACKUP FOR DEFINITY G3s
The following procedure can be used to make a backup Memory Card:
1. Remove the Memory Card from the Netcon circuit pack.
2. Insert the backup Memory Card into the Netcon circuit pack.
3. Login to the administration terminal.
4. Verify that the screen displays:
enter command:
5. Enter save translation and press [RETURN]. This command instructs the system to
take all translation information in memory and transfer it into the Memory Card.
6. The screen displays:
save translationSPE A
SAVE TRANSLATION
ProcessorCommand Completion StatusError Code
SPE_ASuccess
0
Command successfully completely
enter command:
FIGURE 1-1. Save Translation—SPEA
7. Verify that the 
Success message appears in the CommandCompletion Status field.
If it does not, an error message will appear instead.
8. If the system is equipped with a TN750 Announcement circuit pack, the recorded
announcements can be saved using the save announcements commands. Enter save
announcements and press [RETURN].
1-2 
						

							SYSTEM BACKUP FOR DEFINITY G3S
9. The screen displays:
save announcements
SAVE ANNOUNCEMENTS
ProcessorCommand Completion StatusError Code
SPE_A
Success0
Command successfully completely
enter command:
FIGURE 1-2. Save Announcements Screen—SPEA
10. Verify that the Success message appears in the CommandCompletion Status field.
If it does not, an error message will appear instead.
11. Remove the backup Memory Card from the slot in which it is installed and insert the origi-
nal Memory Card into that slot.
12. Label the backup Memory Card with the date and time it was updated. A special notation
may be put on the card to clearly distinguish it from other Memory Cards.
13. Store the backup Memory Card in a secure place.
1-3 
						

							SYSTEM BACKUP FOR DEFINITY G3s
Errors
Memory Card-related failures may occur for two reasons: the card is at fault or the Netcon circuit
pack is at fault. When these failures occur, the system responds with “error messages.” The fol-
lowing is a list of the error messages and recommended responses to each. Check for proper
operation after each response is done.
1.
2.
3.
4.
5.
6.
7.
8.
Saved copy of announcements is unusable
The file on the Memory Card is unusable.
Response: Use another backup card if you have one. Instances such as this illustrate
the importance of having backup cards.
Cannot access file storage area
The wrong Memory Card may be installed.
Response: Check to see which Memory Card is installed. If the correct one is installed,
test it. If it passes, and the problem still persists, escalate the problem to the next level
of support.
Cannot turn on 12 volt power supply
Indicates something maybe wrong with the Netcon circuit pack (where the power supply
is).
Response: Test the 12-volt power supply by running the test card-mem command from
the system adminstration terminal. Executing the command causes the system to run
Test 701 (12 Volt Power Supply Test). If the power supply test fails, replace the Netcon
circuit pack. To do this, follow the instructions in the Maintenance manual for MO 12v-
PWR. Then, repeat whichever command failed.
Invalid directory on memory card
Indicates the Memory Card needs refreshing.
Response: Run 
test card-mem and be sure all tests pass.
Memory Card is unusable
Indicates something is wrong with the Memory Card.
Response: Replace the Memory Card.
Could not write to Memory Card.
Indicates something maybe wrong with the Memory Card.
Response: Test the Memory Card (run test card-mem.)
Cannot access mass storage system now; try again later
lndicates the storage system is in use.
Response: Try again later.
Request is incompatible with currently running operations
Indicates the storage system is in use.
Response: Try again later.
1-4 
						

							SYSTEM BACKUP FOR DEFINITY G3s
9.
10.
11.
12.
13.
14.
Memory Card is not inserted in the system
Response: Insert the Memory Card.
Cannot access file; wrong type of Memory Card is inserted
You have not inserted the correct Memory Card for the operation you wish to perform.
Load the appropriate Memory Card.
File size exceeded
You have run out of file space.
Response: Call your AT&T representative.
Upgrade Memory Card inserted
You may have inserted the System Upgrade Memory Card instead of the 4 Mb Memory
card.
Response: Insert the 4 Mb Memory Card.
Memory Card is write-protected
Indicates the switch on the top side of the Memory Card is incorrectly set.
Response: Move the switch to the correct position with the point of a pencil or similar
object. Refer to the figure below:
FIGURE 1-3. Memory Card Write-Protect Switch
Transmission problem; please try later
There is a problem communicating with the announcement board.
Response: Check to see that the announcement board has been correctly administered.
Use the 
change data  command. Verify that the announcement
board is in the correct slot in the processor. It the location of the announcement board is
correct, use the 
display data  to verify that
the data modules are allowed to originate calls to the announcement board. Use 
display
data  to verify that the data
module on the announcement board is allowed to terminate calls from the netcon data
modules. Note that the netcon data modules must also be allowed to call each other. If
all is correct, wait and retry.
1-5 
						

							SYSTEM BACKUP FOR DEFINITY G3S
15.Command has been aborted; please try later
The command has been pre-empted.
Response: Try again later.
16. 
Saved copy of translation is unusable
The copy of the translations on your Memory Card is faulty.
Response: Run the save translations command again.
17. 
Unknown type of Memory Card
The software does not know what type of Memory Card is inserted in the slot. This can
occur if the card is unformatted or if the current vintage of the software does not recog-
nize that type of Memory Card.
Response: Replace the Memory Card with a formatted Memory Card that the software
can recognize.
1-6