ATT DEFINITY Communications System Generic 1, Generic 3, System Management Instructions Manual

							SYSTEM BACKUP FOR DEFINITY G3vs
One Memory Card is provided with the system. If a backup Memory Card has
been purchased, the following procedure can be used to make a backup copy of
the system translations and/or announcements.
1.
2.
3.
4.
5.
6.
Remove the Memory Card from the TN777B Netcon circuit pack.
Insert the backup Memory Card into the TN777B Netcon circuit pack.
Log in to the administration terminal.
Verify that the screen displays:
enter command:
Enter save translation and press [RETURN]. This command instructs
the system to take all translation information in memory and transfer it into
the Memory Card.
The screen displays:
save translationSPE_A
SAVE TRANSLATION
ProccessorCommand Completion StatusError Code
SPE_A
Success
0
Command successfully completelyenter command:
Screen 1-3. Save Translation Screen-SPEA
7. Verify that the Success message appears in the Command Completion
Status field. If it does not, an error message will appear instead.
8. If the system is equipped with a TN750 Announcement circuit pack, the
recorded announcements can be saved using the save announcements
commands. Enter save announcements and press [RETURN].
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							SYSTEM BACKUP FOR DEFINITY G3vs
9. The screen displays:
save announcements
SAVE ANNOUNCEMENTS
ProcessorCommand Completion StatusError Code
SPE_ASuccess0
Command successfully completely
enter command:
Screen 1-4. Save Announcements Screen-SPEA
10.
11.
12.
13.
Verify that the Success message appears in the Command Completion
Status field. If it does not, an error message will appear instead.
Remove the backup Memory Card from the slot in which it is installed and
insert the original Memory Card into that slot.
Label the backup Memory Card with the date and time it was updated. A
special notation may be put on the card to clearly distinguish it from other
Memory Cards.
Store the backup Memory Card in a secure place.
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							SYSTEM BACKUP FOR DEFINITY G3vs
Save and Restore Recorded
Announcements
Enter the save announcements command to save the recorded announcements
in the system on the system Memory Cards.
NOTE:
A 4 Mb Memory Card is required to save and restore announcements.
The system takes about 30 minutes to complete this task. Because the
administration terminal is unavailable during this time, it is recommended that
this command be used after business hours (or during slow business hours for a
24 hour business operation). During this time period, the administration terminal
cannot be used to administer the system until the transfer is complete; however,
all other administration terminals, if provided, are allowed to perform
administration procedures.
Enter the restore announcements command to restore the recorded
announcements from the Memory Card back into system memory. The system
takes about 22 minutes to complete this task. The system performs an audit
to make sure that the number of announcements on the announcement
board match the announcements administered in the switch.
The working copy of the announcements are stored on the announcement board.
You should also save announcements on 4 Mb Memory Cards.
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							SYSTEM BACKUP FOR DEFINITY G3vs
Errors
Memory Card-related failures may occur for two reasons: the card is at fault or
the (TN777B) Netcon circuit pack is at fault. When these failures occur, the
system responds with “error messages.”The following is a list of the error
messages in alphabetical order and recommended responses to each. Check for
proper operation after each response is done. You should also check the
hardware error log for errors, and then use the maintenance manual or complete
repair procedures.
1.
2.
3.
4.
5.
6.
Cannot access file storage area
The wrong Memory Card may be installed.
Response: Check to see which Memory Card is installed. If the correct
one 
IS installed. test it. If it passes, and the problem still persists, escalate
the problem to the next level of support.
Cannot access file;wrong type of Memory Card is inserted
You have not inserted the correct Memory Card for the operation you wish
to perform. Response: Load the appropriate Memory Card.
Cannot access mass storage system now; try again later
Indicates the storage system is in use.
Response: Try again later.
Cannot turn on 12 volt power supply
Indicates something may be wrong with the (TN777B) Netcon circuit pack
(where the power supply is).
Response: Test the 12-volt power supply by running the test 
card-mem
command from the system administration terminal. Executing the
command causes the system to run Test 701 (12 Volt Power Supply
Test). If the power supply test fails, replace the (TN777B) Netcon circuit
pack. To do this, follow the instructions in the Maintenance manual for
MO 12v-PWR. Then, repeat whichever command failed.
Command has been aborted; please try later
The command has been preempted.
Response: Try again later.
Could not write to Memory Card.
Indicates something may be wrong with the Memory Card.
Response: Test the Memory Card (run test card-mem).
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							SYSTEM BACKUP FOR DEFINITY G3vs
7.
8.
9.
10.
File size exceeded
You have run out of file space.
Response: Call your AT&T representative.
Invalid directory on memory card
Indicates the Memory Card needs refreshing, or that something is wrong
with the Memory Card.
Response: Run test card-mem and be sure all tests pass. Replace the
Memory Card.
Memory Card is not inserted in the system
You have not inserted the memory card.
Response: Insert the Memory Card.
Memory Card is write-protected
Indicates the switch on the top side of the Memory Card is incorrectly set.
Response: Move the switch to the correct position with the point of a
pencil or similar object. Refer to the figure below:
Figure 1-1. Memory Card Write-Protect Switch
11. Memory Card is unusable
Indicates something is wrong with the Memory Card.
Response: Replace the Memory Card.
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							SYSTEM BACKUP FOR DEFINITY G3vs
12.
13.
14.
15.
Request is incompatible with currently running operations
Indicates the storage system is in use.
Response: Try again later.
Saved copy of announcements is unusable
The file on the Memory Card is unusable.
Response: Use another backup card if you have one. Instances such as
this illustrate the importance of having backup cards.
Saved copy of translations is unusable
The copy of the translations on your Memory Card is faulty.
Response: Run the save translations command again.
Transmission problem; please try later
There IS a problem communicating with the announcement board.
Response: Check to see that a data module, “Type: announcement” has
been administered correctly. Use the list data-module command to
determine if the data-module “Type: announcement” is administered. The
data module “Type: announcement” is administered using the add data-
module . If
adding or checking the data module type announcement, verify that the
“Board: field is translated with network, carrier and slot where the
announcement circuit pack is installed. Check that the Class of
Restriction (COR) of the data module “Type announcement” is allowed to
terminate calls from the data-modules “Type: netcon.” The data modules
“Type Netcon:” with their COR can be identified by using the “list data-
module” command. Note the netcon data modules must also have their
COR’s translated that they can call each other.
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							SYSTEM BACKUP FOR DEFINITY G3vs
16.
17.Unknown type of Memory Card
The software does not know what type of Memory Card is inserted in the
slot. This can occur if the card is unformatted or if the current vintage of
the software does not recognize that type of Memory Card.
Response: Replace the Memory Card with a formatted Memory Card the
software can recognize.
Upgrade Memory Card inserted
You may have inserted the System Upgrade Memory Card instead of the
4 Mb Memory Card.
Response: Insert the 4 Mb Memory Card.
1-9 
						

							Index
A
Announcements
restore, 1-5
B
Backup, 1-1
G3VS System, 1-1
using Memory Cards, 1-1
Backup Recorded Announcements, 1-5
Backup System, 1-1
C
Commands
Backup Recorded Announcements, 1-5
Save Recorded Announcements, 1-5
E
Error messages, 1-6
Errors, 1-6
MR
Recorded Announcements
Backup, 1-5
Command, 1-5
Restore Recorded Announcements, 1-5
S
Save Announcements, 1-5
Save Changes
Additions, 1-1
Save Data in Memory, 1-1
Save Information in Memory, 1-1
Save Recorded Announcements, 1-5
Command, 1-5
Save Translation, 1-1
Automatically, 1-1
Command, 1-1
in Memory, 1-1
When to, 1-1
System
Backup, 1-1
T
Time Required
Backup on Recorded Announcements,
1-5
Memory Card Failures, 1-6
Memory Cards, 1-1
Errors, 1-6
Failures, 1-6
IN-1