Blackberry 9788 Smartphone 6 0 User Guide

							•To encrypt files using an encryption key and your device password, change the Mode field to Device Password & 
Device Key
.
5.To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box.
6.Press the  key > Save.
To stop encrypting data on your device, in the Device Memory section, clear the Encrypt check box. To stop encrypting files, in 
the 
Media Card section, clear the Encrypt check box.
Picture folders
Create a picture folder
1.On the Home screen, click the Media icon > Pictures icon.
2.Press the  key > New Folder.
3.If necessary, change the location that the folder is created in.
4.Type a name for the folder.
5.Click OK.
Import pictures to the Pictures application
Importing pictures from other folders on your BlackBerry® device or media card into the Pictures application allows you to 
have access to your pictures, while maintaining your existing folder structures and file locations.
1.On the Home screen, click the Media icon > Pictures icon.
2.Press the  key > Import Pictures. Folders that contain pictures that are not saved in the Picture Library folder or 
Camera Pictures folder appear.
3.Select the check boxes beside the folders that you want to import.
4.Click Import Pictures.
To delete the folders from the Pictures application, highlight the folder. Press the  key > Remove From Library. The 
folders that you imported remain in their original location, but are deleted from the Pictures application.
To permanently delete the folders from both the Pictures application and from the device memory or media card, including 
any files that are not pictures and that are not visible in the folders in the Pictures application, highlight the folder. Press the 
 key > Delete. The folders that you imported are deleted from their locations on your device memory or media card.
Find a picture that you took with the camera
Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filed 
your pictures in other folders, they will no longer appear in the Camera Pictures folder.
1.On the Home screen, click the Media icon > Pictures icon.
2.Click the Camera Pictures folder.
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							Transferring and downloading media files
About transferring and synchronizing media files
You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and 
computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a 
Bluetooth enabled device.
The USB option in the dialog box that appears when you connect your device to your computer with a USB cable allows you to  drag most files from a folder on your computer to a folder on your device or media card. The media option in the dialog box 
allows you to transfer media files that are protected with DRM to and from your device. Both options allow you to use the 
BlackBerry® Desktop Software to transfer files to and from your device.
If you want to manage and preserve the information or the encryption that is associated with your media files when you 
transfer files between your device and your computer, use the media option in the BlackBerry Desktop Software. To download 
the BlackBerry Desktop Software, from your computer, visit 
www.blackberry.com/desktop and select the appropriate option 
for your computer.
Transfer a file from your computer to your device using your device as a 
USB memory drive
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated 
with your media files when you transfer files between your BlackBerry device and your computer.
1.Connect your device to your computer using a USB cable.
2.Do one of the following:
•If you want to transfer most types of files, in the dialog box that appears on your device, select the USB Drive option.
•If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select  the media transfer option.
3.If necessary, type a password. Your device appears as a drive on your computer.
4.Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related information
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 28
User GuideMedia140 
						

							Transfer your media files from your computer to your device using 
BlackBerry Desktop Software
With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® 
Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit 
www.blackberry.com/desktop and select the appropriate option for your computer.
1.Connect your device to your computer.
2.On your device, in the dialog box that appears, select any of the file transfer options.
3.On your computer, open the BlackBerry Desktop Software.
4.Click the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related information
Transfer a file from your computer to your device using your device as a USB memory drive, 13
Send a media file
You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® devices, and 
YouTube® for BlackBerry devices. You can send only media files that you have added.
1.On the Home screen, click the Media icon.
2.Click a media type.
3.If necessary, click a category.
4.Highlight a media file.
5.Press the  key.
•To send a picture or video, click Send. Click a message type or an application.
•To send an audio file, click the send option for a message type.
6.If necessary, turn on Bluetooth® technology and choose a device or pair with a device.
Receive a media file using Bluetooth technology
To perform this task, you must turn on Bluetooth® technology.
When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen.
1.In the dialog box that appears on your device, click Yes.
2.In the drop-down list, click a location to save the file in.
3.Click Save.
Related information
Turn on Bluetooth technology, 248
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							Supported audio and video file formats
Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
TypeFile formatAudio•AAC
•AMR
•FLAC
•MP3
•M4A
•OGG
•WMA
•WAV
Video•3GP
•AVI
•ASF
•MP4
•MOV
•WMV
For information about codecs and recommended video and audio file formats for your device, visit www.blackberry.com/docs/
smartphones
 and click Multimedia > Media Types Supported on BlackBerry Smartphones.
Media shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
Pause an audio or video filePress the  key on the top of your BlackBerry® device.Resume playing an audio or video filePress the  key.Play the next songPress and hold the Volume Up key on the right side of your 
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							Play the previous songPress and hold the Volume Down key on the right side of your 
device.Turn on the audio boost feature if you are using a headsetWhen you are playing an audio or video file, press the Volume 
Up
 key until you reach the highest volume setting, and then 
press the 
Volume Up key again four times quickly.
Pictures
Zoom inPress IZoom outPress OPan upPress 2Pan downPress 8Pan rightPress 6Pan leftPress 4RotatePress L
Camera and video camera
Zoom in before you take a picture or record a videoPress the Volume Up key.Zoom out before you take a picture or record a videoPress the Volume Down key.Take a picturePress the Right Convenience key on the side of your device.
Troubleshooting: Media
My device is not using the correct ring tone or wallpaper
If you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using your 
BlackBerry® device password and you reset your device, unlock your device.
Related information
Lock your device, 270
Some pictures that I take are blurry
In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move  the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation 
point indicator appears at the bottom of the screen.
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							Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options.
The flash dims or turns off
If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off.
Some features aren't available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and 
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the 
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might  prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears 
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or 
administrator, or visit 
www.blackberry.com/go/devices.
Related information
Feature availability, 18
I cannot save media files
Your BlackBerry® device memory or media card might not have enough available memory to store media files.
Try the following actions:
•If you are trying to save a media file to your device memory, delete old data or messages from your device.
•If you are trying to save a media file on your media card, delete old media files.
•In the camera options, verify that the Image Size field is not set to Large. Large pictures use more memory than smaller 
pictures.
Related information
Delete a message, 67
Move, rename, or delete a file, 117
I cannot open media files
Try one of the following:
•If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer,  disconnect your device from your computer.
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							•If you are trying to open a media file on your computer using your device as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.
•If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and you 
are trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used to 
encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. On the Home screen or  in a folder, click the 
Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device 
Password
.
Related information
About file encryption, 138
My device does not recognize my media card
Try one of the following actions:
•Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media  card into your device, see the printed documentation that came with your device.
•In your media card options, if there is a message to format your media card, disconnect your device from your computer. 
Format your media card.
CAUTION: Formatting your media card will delete all the files from it.
Related information
Repair files stored on your media card or on your device, 137
I cannot find podcasts
Podcast content that is marked as explicit content does not appear in the Podcast application if you do not have the Allow 
explicit podcasts
 option turned on.
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of  your BlackBerry® device. In the media options, you can stop the media player screen from closing or change the amount of  time before the media player screen closes.
Related information
Change the amount of time before the media player screen closes, 125
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							Ring tones, sounds, and alerts
About ring tones, sounds, and alerts
The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® device alerts you of phone 
calls, messages, reminders, and browser content.
Your device has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only. 
You can change the tones in any preloaded profile to an audio file that is stored in your device memory or on a media card, or 
you can create additional profiles. The All Alerts Off profile cannot be changed.
By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For example, when 
you change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone Calls Only profile 
is automatically updated. If you do not want specific settings for a preloaded profile to update automatically when you change 
the corresponding setting in the Normal profile, you can manually change the settings in that preloaded profile.
You can create contact alerts, which alert you when particular contacts call you or send you a message. Contact alerts are 
always turned on, and do not turn off unless you select the All Alerts Off profile. For example, even if you select the Silent 
profile or Vibrate Only profile, audible contact alerts remain audible until you select the All Alerts Off profile.
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.
1.On the Home screen, click the Sound and Alert Profiles icon.
2.Click Change Sounds and Alerts > Sounds for Selected Profile.
•To change your ring tone, click Phone.
•To change notifiers or reminders, click to expand a section. Click an option.
3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
•Click a tone.
•To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
•To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
•To use a preloaded alert, click All Alerts. Find and click an alert.
4.Press the  key > Save.
Related information
I can't change the number of times that my device rings, 58
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							Add or delete a custom profile
In addition to the preloaded profiles, you can create your own custom profiles.
1.On the Home screen, click the Sound and Alert Profiles icon.
2.Click Change Sounds and Alerts > Profile Management > Add Custom Profile.
3.In the Name field, type a name for the profile.
4.Click the item that you want to change.
5.Change the ring tone, notifier, or reminder information.
6.Press the  key > Save.
To delete a custom profile, highlight the profile. Press the  key > Delete.
Add a contact alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or 
groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone 
or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone 
or alert, you can select the All Alerts Off profile.
1.On the Home screen, click the Sound and Alert Profiles icon.
2.Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.
3.In the Name field, type the name of the contact alert.
4.In the Contacts field, type the name of the contact.
5.Click a contact.
6.Change the ring tone and alert information for calls and messages.
7.Press the  key > Save.
To delete a contact alert, highlight the contact alert that you want to delete. Press the  key > Delete.
Silence your device
1.On the Home screen, click the Sound and Alert Profiles icon.
2.Do one of the following:
•To receive flashing LED alerts only, click Silent.
•To receive vibrate alerts only, click Vibrate Only.
•To turn off all alerts, including contact alerts, click All Alerts Off.
When a ring tone, reminder, or alert sounds, if available, press the  key on the top of your BlackBerry® device.
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							Related information
Silence the alarm, 183
Flashing LED
The LED on the top of your BlackBerry® device flashes different colors to indicate different statuses.
Flashing LED colorDescriptionGreenYou are in a wireless coverage area. You can turn on or turn 
off this notification.BlueYour device is connected to a  Bluetooth® enabled device. You 
can turn on or turn off this notification.RedA new message has arrived and your selected profile is set to  notify you using the flashing LED. If you are using your device 
with a smart card, your device is accessing data on the smart 
card.AmberThe battery power level for your device is low, or your device 
is turned off and is charging. You cannot turn off the 
notification for the low battery power level. The notification 
for charging turns off when you turn on your device.
Related information
Turn off Bluetooth connection notification, 253
Turn on flashing LED notification for wireless coverage, 204
Change alarm notification options
1.On the Home screen or in the Applications folder, click the Clock icon.
2.Press the  key > Options.
3.In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.
4.Press the  key > Save.
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