Blackberry 9788 Smartphone 6 0 User Guide

							If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to 
synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Related information
Some characters in calendar entries do not appear correctly after synchronization, 172
About synchronization conflicts, 78
About backing up and restoring device data
If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry  device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore 
tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your 
device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an 
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you  update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device 
is lost, stolen, or corrupted by an unforeseen issue.
About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in 
the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or 
the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes 
precedence over the organizer data on your device when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device 
is lost, stolen, or corrupted by an unforeseen issue.
Related information
Synchronize organizer data over the wireless network, 168
Some characters in calendar entries do not appear correctly after synchronization, 172
User GuideCalendar169 
						

							Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the 
BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data  synchronization, see the Help in the BlackBerry Desktop Software.
Calendar options
Change how the calendar is displayed
1.On the Home screen, click the Calendar icon.
2.Press the  key > Options > Calendar Display and Actions.
•To change the default view, change the Initial View field.
•To change the start and end time for days, change the Start Of Day field and End Of Day fields.
•To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.
•To hide free time in Agenda view, clear the Show Free Time in Agenda View check box.
3.Press the  key > Save.
Change options for reminders
1.On the Home screen, click the Calendar icon.
2.Press the  key > Options > Calendar Display and Actions.
•To change the snooze time for reminders, change the Snooze field.
•To change the default reminder time for calendar entries, change the Default Reminder field.
3.Press the  key > Save.
Related information
Turn off your device, 256
Change options for multiple calendars
1.On the Home screen, click the Calendar icon.
2.Press the  key > Options.
3.Click a calendar.
•To change the color that is used for appointments from the calendar, change the Appointment Color field.
•To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box.
4.Press the  key > Save.
User GuideCalendar170 
						

							Change the default calendar
Changing the default calendar changes the email address that meeting invites are sent from.
1.On the Home screen or in a folder, click the Options icon.
2.Click Device > Advanced System Settings > Default Services.
3.Change the Calendar (CICAL) field.
4.Press the  key > Save.
Change how long your device stores calendar entries
1.On the Home screen, click the Calendar icon.
2.Press the  key > Options > Calendar Display and Actions.
3.Change the Keep Appointments field.
4.Press the  key > Save.
Your BlackBerry® device deletes calendar entries that are older than the number of days that you set.
Show tasks in the calendar
1.On the Home screen, click the Calendar icon.
2.Press the  key > Options > Calendar Display and Actions.
3.Select the Show Tasks check box.
4.Press the  key > Save.
Troubleshooting: Calendar
I cannot schedule appointments that span multiple days
If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.
Related information
Schedule a meeting or an appointment, 163
I cannot set some fields when scheduling appointments
If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting.
Related information
Schedule a meeting or an appointment, 163
User GuideCalendar171 
						

							Some characters in calendar entries do not appear correctly after 
synchronization
If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your  computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your 
computer. For more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device 
is lost, stolen, or corrupted by an unforeseen issue.
Related information
Synchronize organizer data over the wireless network, 168
About synchronization conflicts, 78
I cannot enter a conference call with the Join Now option
The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry® device 
that supports the Join Now feature or if the meeting organizer did not enter the conference call information correctly. If the 
Join Now option appears and your device is connected to a CDMA network, you might need to change your smart dialing 
options so that you can enter the conference call using the Join Now option.
Try the following actions:
•If the Join Now option does not appear, to enter the conference call, in the meeting or meeting invitation, click the  conference call bridge number and access code that appear in either the 
Location field or the Notes section.
•If the Join Now option appears and your device is connected to a CDMA network, try increasing the default time that your 
device waits before dialing an extension. From the Home screen, press the 
 key. Press the  key > Options > 
Smart Dialing. In the To access extensions in all other corporations section, change the Wait For field to the highest value. 
Try entering the conference call with the Join Now option again.
Related information
Enter a conference call meeting, 167
User GuideCalendar172 
						

							Contacts
Contact basics
Add a contact
•To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click 
New Contact. Type the contact information. Press the  key > Save.
•To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the 
 key > Add to contacts. If necessary, add contact information. Press the  key > Save.
Create a custom contact field
Custom contact fields can store information that you want to remember about a contact, for example, you might want to add a custom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears for all 
your contacts.
1.When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field.
2.Click a field.
3.Press the  key > Change Field Name.
4.To change the name of the field, place the cursor in the field. Press the  key > Change Field Name. Type a name for 
the field. Press the 
 key on the keyboard.
5.Type the information that you want to add to the custom field.
6.Press the  key > Save.
You can synchronize contact fields that you customize on your BlackBerry® device with the email application on your  computer. For more information about synchronizing contact fields, see the Help in the BlackBerry® Desktop Software.
Related information
Contact list field data is not appearing on my computer, 180
Add a pause or a wait to a phone number
Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After 
dialing the main phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or 
prompts you to type them (wait).
1.After you type the main part of a phone number in a phone number field, press the  key.
2.Click Add Pause or Add Wait.
3.Type the additional numbers.
4.Press the  key > Save.
User GuideContacts173 
						

							Change or delete a contact
1.On the Home screen, click the Contacts icon.
2.Highlight a contact.
3.Press the  key.
•To edit the information for the contact, click Edit. Change the contact information. Press the  key > Save.
•To delete a contact, click Delete.
Search for a contact in your organization's address book
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more 
information, contact your administrator.
1.On the Home screen, click the Contacts icon.
2.Press the  key > Lookup.
3.Type part or all of a contact name.
4.Press the  key on the keyboard.
5.Press the  key.
•To add a contact to your contact list, click Add to Contacts.
•To add all the contacts, click Add All to Contacts.
•To view information for a contact, click View.
•To delete a contact from the contact lookup results, click Delete.
•To delete the contact lookup results, click Delete Lookup.
•To start a new contact lookup, click Lookup.
Customizing contacts
Add a contact picture for caller ID
1.On the Home screen, click the Contacts icon.
2.Highlight a contact.
3.Press the  key > Edit.
4.Press the  key > Add Picture.
5.Find, highlight, and click a picture.
6.If necessary, move the crop box to the portion of the picture that you want to use.
7.Press the  key > Crop & Save.
8.Press the  key > Save.
Related information
User GuideContacts174 
						

							My contact pictures keep changing, 180
Change or delete a contact picture
1.On the Home screen, click the Contacts icon.
2.Highlight a contact.
3.Press the  key > Edit.
4.Highlight the contact picture.
•To change the contact picture, press the  key > Replace Picture. Highlight a picture. Press the  key > Select 
Picture
.
•To delete the contact picture, press the  > Delete Picture.
5.Press the  key > Save.
Related information
My contact pictures keep changing, 180
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that  appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus  Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with  the task in Lotus Notes.
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application 
are made in all applications.
Categorize a contact, task, or memo
1.When you are creating or changing a contact, task, or memo, press the  key > Categories.
2.Select the check box beside a category.
3.Press the  key > Save.
To remove a category from a contact, task, or memo, clear the check box beside the category.
Create a category for contacts, tasks, or memos
You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.
1.On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.
2.Press the  key > Filter.
3.Press the  key > New.
4.Type a name for the category.
5.Press the  key on the keyboard.
User GuideContacts175 
						

							To delete a category, highlight the category. Press the  key > Delete.
Synchronizing contacts
About synchronization and reconciliation
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network.
The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your  computer over the wireless network. When you file or delete email messages on your device, these email messages should be 
filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on 
your computer should be reflected on your device.
In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be  synchronized or reconciled.
If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and 
email. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you  update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
Synchronize organizer data over the wireless network
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
1.In the Contacts application, Calendar application, Tasks application, or MemoPad, press the  key > Options.
2.If necessary, click a calendar or contact list.
3.Select the Wireless Synchronization check box.
4.Press the  key > Save.
If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Related information
Some characters in calendar entries do not appear correctly after synchronization, 172
About synchronization conflicts, 78
User GuideContacts176 
						

							About backing up and restoring device data
If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore 
tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your 
device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an 
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device 
is lost, stolen, or corrupted by an unforeseen issue.
About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in 
the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or 
the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes 
precedence over the organizer data on your device when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device  is lost, stolen, or corrupted by an unforeseen issue.
Related information
Synchronize organizer data over the wireless network, 168
Some characters in calendar entries do not appear correctly after synchronization, 172
User GuideContacts177 
						

							Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the 
BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data  synchronization, see the Help in the BlackBerry Desktop Software.
Personal distribution lists
Create a personal distribution list
You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution lists that you create on your BlackBerry® device do not appear in the email application on your computer.
1.On the Home screen, click the Contacts icon.
2.Press the  key > New Group.
3.Type a name for the personal distribution list.
4.Press the  key > Add Member.
5.Click a contact.
6.To add another contact, repeat steps 4 to 5.
7.Press the  key > Save Group.
Change or delete a personal distribution list
1.On the Home screen, click the Contacts icon.
2.Highlight a personal distribution list.
3.Press the  key.
•To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or Delete 
Member
. Press the  key > Save Group.
•To delete a personal distribution list, click Delete Group > Delete.
Note: When you delete a contact from a personal distribution list, the contact remains in your contact list.
User GuideContacts178