Blackberry Bold Series 9900 9930 User Guide

							Back up your smartphone data to a media card.On the Home screen, click the Set-up icon. In the  Set-up
section, click  Device Switch  > Save Data .
Related information
Set a smartphone password, 281
Turn on encryption, 271
Phone shortcuts Depending on the typing input language that you're using, some shortcuts might not be available.
Change your ringtoneFrom the Home screen, press the  key. Press the  key >  Phone
Ringtones .Check your voice mailPress and hold  1.Set up a speed dial for a contactFrom the Home screen or in the Phone application, press and hold the key
that you would like to assign speed dial to.Add an extension to a phone numberPress the  key and  X. Type the extension number.Type a letter in a phone number fieldPress the  key and the letter key.Insert a plus sign (+) when typing a phone numberPress  O.Turn on or turn off the speakerphone during a callPress the  key on the keyboard.Stop listening to a call with a wireless headsetPress the  key on the keyboard.Change the active phone numberFrom the Home screen, press the  key. Click your phone number at
the top of the screen. Highlight a phone number. Press the [BlackBerry
menu icon] key.
Typing shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Insert a full stopPress the  Space key twice. The next letter is capitalised.Insert an at sign (@) or a period (.) in an email address fieldPress the  Space key.Capitalise a letterPress and hold the letter key until the capitalised letter
appears.Turn on CAP lockPress the  Alt key and the  Right Shift key. To turn off CAP lock,
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							Type a symbolPress the Symbol key. Type the letter that appears below the
symbol.Type the alternate character on a keyPress the  Alt key and the character key.Type an accented or special characterPress and hold the letter key and, on the trackpad, slide your
finger left or right. For example, to type ü, press and hold  U
and slide your finger left until ü appears. Release the letter key when the accented or special character appears.Type a number in a text fieldPress and hold the  Alt key and press the number key.Type a number in a number fieldPress a number key. You do not need to press the  Alt key.Turn on NUM lockPress the  Alt key and the  Left Shift key. To turn off NUM lock,
press the  Left Shift key or Right Shift  key.Highlight a line of textPress the Left Shift key or Right Shift  key and on the trackpad,
slide your finger up or down.Highlight text character by characterPress the  Left Shift key or Right Shift  key and, on the trackpad,
slide your finger left or right.Cut highlighted textPress the  Left Shift key or Right Shift  key and the  Backspace/
Delete  key.Copy highlighted textPress the  Alt key and click the trackpad.Paste textPress the  Left Shift key or Right Shift  key and click the trackpad.
Media shortcuts
Depending on the typing input language that you're using, some shortcuts might not be available.Audio and video files
Pause an audio or video filePress the  Mute key on the right side of your BlackBerry®
smartphone.Resume playing an audio or video filePress the  Mute key again.Play the next audio filePress and hold the  Volume Up key on the right side of your
smartphone.Play the previous audio filePress and hold the  Volume Down key on the right side of your
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							Turn on the audio boost feature if you're using a headsetPress the Volume Up  key until the audio boost feature turns
on.
Pictures
Zoom inPress  IZoom outPress OPan upPress 2Pan downPress 8Pan rightPress 6Pan leftPress 4RotatePress L
Camera and video camera
Zoom in before you take a picture or record a videoPress the  Volume Up  key.Zoom out before you take a picture or record a videoPress the Volume Down  key.Take a picturePress the Convenience  key on the right side of your
smartphone.
Personalise: Top 10
Make your BlackBerry® smartphone your own by getting apps, transferring your files and personalising your settings.
Change your ringtone, notifiers or reminders In addition to changing the tone, you can also change options for notifcation during calls, volume, LED and vibration.
1. On the Home screen, click the  Sound and Alert Profiles icon.
2. Click  Change Sounds and Alerts  > Sounds for Selected Profile .
• To change your ringtone , click  Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the  Ringtone, Notifier Tone  or Reminder Tone  field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® smartphone or on a media card, click  All Music. Find and click a song.
• To use a voice note that you recorded, click  All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click  All Alerts. Find and click an alert.
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							4.Press the  key >  Save.
Related information
Add or delete a custom profile, 157
Add or delete a contact alert, 33
I can't change the number of times that my smartphone rings, 69
Use a picture as your smartphone wallpaper 1. On the Home screen, click the  Media icon >  Pictures  icon.
2. Browse to a picture.
3.  Press the 
 key >  Set As Wallpaper .
Related information
My display changed, 214
Add, rename or delete a folder on the home screen On the home screen, do one of the following: • To add a folder, press the 
 key >  Add Folder . Type a name for the folder. Click  Add.
• To rename a folder, highlight a folder. Press the 
 key >  Edit Folder . Type a name for the folder. Click  Save.
• To delete a folder, highlight a folder. Press the 
 key >  Delete .
Add or change your signature Depending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the  Messages icon.
2.  Press the 
 key >  Options .
• For a work email account, click  Email Preferences. If the Message Services  field appears, change this field to the
appropriate email account. If the  Use Auto Signature check box is not selected, select it. In the field that appears, place
your cursor.
• For a personal email account, click  Email Account Management. Click an email account. Click  Edit.
3. Type a signature. 4. Press the 
 key >  Save.
Your signature is added to your email after you send it.
Change the language 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Typing and Language  > Language and Method .
• To change the display language, change the  Display Language field.
• To change the typing language, change the  Input Language field.
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							• To change the language for voice commands, change the Voice Dialling Language field.
3. Press the 
 key >  Save.
Change the display font 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Display > Screen Display .
3. Change the font fields. 4. Press the 
 key >  Save.
Related information
Use greyscale or reverse contrast for the screen display, 213
Screen display, 211
Assign an application to a convenience key Your BlackBerry® smartphone has a convenience key on the side of the smartphone. Depending on your theme, you might notbe able to change the application that is assigned to a convenience key.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Convenience Key .
3. Change the  Convenience Key Opens  field.
4. Press the 
 key >  Save.
Set up speed dial for a contact 1. From the Home screen, press the 
 key.
2. Press the 
 key >  View > Speed Dial List .
3. In the  Speed Dial Numbers  list, click an unassigned key.
4. Click a contact.
5. If necessary, click a phone number for the contact.
To make a call using speed dial, from the Phone application, the Home screen, a message or a message list, press and hold the
key that you assigned to the contact.
Add or delete a contact alert You can create contact alerts that allow you to customise ringtones and alerts for calls and messages from specific contacts or
groups of contacts. When you receive a call or message from the contact, your BlackBerry® smartphone uses the assigned
ringtone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned
ringtone or alert, you can select the All Alerts Off profile.
1. On the Home screen, click the  Sound and Alert Profiles icon.
2. Click  Change Sounds and Alerts  > Sounds for Contacts  > Add Contact Alert .
3. In the  Name field, type the name of the contact alert.
4. In the  Contacts field, type the name of the contact.
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							5. Click a contact.
6. Change the ringtone and alert information for calls and messages. 7. Press the 
 key >  Save.
To delete a contact alert, highlight the contact alert that you want to delete. Press the 
 key >  Delete .
Add a contact picture for caller ID 1. On the Home screen, click the  Contacts icon.
2. Highlight a contact.
3. Press the 
 key >  Edit.
4.  Press the 
 key >  Add Picture .
5. Find, highlight and click a picture. 6. If necessary, move the crop box to the portion of the picture that you want to use.
7.  Press the 
 key >  Crop & Save .
8. Press the 
 key >  Save.
Related information
My contact pictures keep changing, 190
Troubleshooting: Top 10 Save time and maximise your efficiency with these quick tips.
I can't make or receive calls Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you can't make calls and fixed dialling is turned on, verify that the phone number for your contact appears in your fixed dialling list or turn off fixed dialling.
• If you have travelled to another country and you haven't changed your smart-dialling options, dial the full phone number, including the country code and area code, for your contact.
• If you're not receiving calls, verify that call blocking and call forwarding are turned off.
• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Check that your phone number is set as your active phone number.
• If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.
• If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.
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							• If you’re using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry®Mobile Voice System. From the Home screen, press the 
 key. Press the  key. Click  Options. Click BlackBerry
MVS Client . Press the 
 key. Click Register Now . If the Register Now menu item doesn't appear, or if the registration
fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.
• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify thatcall forwarding is turned off.
Related information
Fixed dialling and smart dialling, 59 Call waiting, call forwarding and call blocking, 57
Switch the active phone number, 64
I'm not receiving messages Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
• Reset your smartphone. Connect to the network and try again. • If you created an email address or added an existing email address to your smartphone using the email set-up screen in the Set-up application, verify that you have received an activation message on your smartphone from the BlackBerry® InternetService. If you haven't received an activation message (the message might take a short period of time to arrive), in the Set-
up application, open the email set-up screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the  Options icon. Click  Device > Advanced System Settings  > Host Routing Table . Press the 
 key >
Register Now .
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.
• Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritise or delete an email filter, 82 Forward messages from a specific email folder to your smartphone, 88
I can't send messages Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN or a phone number for your contact.
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							• If you created an email address or added an existing email address to your smartphone using the email set-up screen in theSet-up application, verify that you have received an activation message on your smartphone from the BlackBerry® InternetService. If you haven't received an activation message (the message might take a short period of time to arrive), in the Set-
up application, open the email set-up screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the  Options icon. Click  Device > Advanced System Settings  > Host Routing Table . Press the 
 key >
Register Now .
• Generate an encryption key. • Verify that data service is turned on.
• Resend the message.
Related information
Generate an encryption key, 286
Wireless coverage indicators, 241
Change or delete a contact, 184
Turn on or turn off a network connection, 238
Turn on or turn off data service or set roaming options, 239
Options for email filters, 81
Resend a message, 75
Resend a message, 75
I forget my smartphone password If you forget your BlackBerry® smartphone password, it can't be recovered. If your smartphone uses a BlackBerry® EnterpriseServer, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can dothis by exceeding the number of allowed password attempts.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when youdelete your smartphone data, you might also delete the data on your media card. For more information, contact your
administrator.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you
update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen or corrupted by an unforeseen issue.
My smartphone isn't ringing or vibrating when I receive a call or message Try the following actions:
• On the Home screen, click the  Sound and Alert Profiles icon. Verify that your profile isn't set to  All Alerts Off or Silent .
• If you have created contact alerts, on the Home screen, click the  Sound and Alert Profiles icon. Click Change Sounds and
Alerts  > Sounds for Contacts . Click a contact alert. Click  Phone or Messages . Verify that the  Volume field isn't set to  Silent
and that the  Vibration field isn't set to  Off.
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							The screen turns offWhen you don't use your BlackBerry® smartphone for a period of time, the screen turns off to conserve battery power. You can
change the length of time that the backlight stays on when you aren't touching your smartphone.
To turn on the screen, click the trackpad or press a key.
Related information
Set options for backlighting, 211
Email messages aren't reconciling over the wireless network Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually.
Organiser data isn't synchronising over the wireless network Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless data synchronisation is turned on in the Contacts application, Calendar application, Tasks application and MemoPad.
• If you use the BlackBerry® Internet Service, you must synchronise calendar data using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
I can't pair with a Bluetooth enabled device Try the following actions:
• Verify that your BlackBerry® smartphone is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.
• If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
• If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphonediscovering the car kit. On the Home screen, click the connections area at the top of the screen or click the  Manage
Connections  icon. Click Networks and Connections  > Bluetooth Connections . Click Add New Device . Click Listen.
Bluetooth enabled devices can detect your smartphone for 2 minutes.
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							• Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the Homescreen, click the connections area at the top of the screen or click the  Manage Connections icon. Click Networks and
Connections  > Bluetooth Connections . Highlight a Bluetooth enabled device. Press the 
 > Devices Properties . Clear
the  Encryption  check box. Press the 
 key > Save.
Related information
Make your smartphone discoverable, 255
The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimise the performance ofyour BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Related information
Change the amount of time before the media player screen closes, 134
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