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Blackberry Porsche Design P 9981 7 1 User Guide

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    							•Verify that your BlackBerry smartphone is connected to the wireless network.
    •Verify that your wireless service plan includes phone or voice services.
    •If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
    •If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, 
    including the country code and area code, for your contact.
    •If you're not receiving calls, verify that call blocking and call forwarding are turned off.
    •Your smartphone or your SIM card might support more than one phone number, even if you only have one phone  number. Verify that your phone number is set as your active phone number.
    •If you have more than one phone number associated with your smartphone, verify that the phone number that you want 
    to make calls from and receive calls to is set as your active phone number.
    •If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned 
    on.
    •If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry 
    Mobile Voice System
    . From the home screen, press the  key. Press the  key. Click Options. Click 
    BlackBerry MVS Client. Press the  key. Click Register Now. If the Register Now menu item doesn't appear, or if 
    the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and  then try again.
    •If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry 
    MVS Client
     phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that 
    call forwarding is turned off.
    Related information
    Fixed dialing and smart dialing, 70
    Call waiting, call forwarding, and call blocking, 68
    Switch the active phone number, 76
    I'm not receiving messages
    Try the following actions:
    •Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, 
    you should receive messages when you return to a wireless coverage area.
    •Reset your smartphone. Connect to the network and try again.
    •If you created an email address or added an existing email address to your smartphone using the email setup screen in  the Setup application, verify that you have received an activation message on your smartphone from the 
    BlackBerry 
    Internet Service
    . If you haven't received an activation message (the message might take a short period of time to 
    arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
    •If you haven't received a registration message from the wireless network, register your smartphone. On the home 
    screen or in a folder, click the 
    Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the 
     key > Register Now.
    User GuideQuick Help
    41  
    						
    							•Verify that data service is turned on.
    •If you use email filters, verify that the options for email filters are set correctly.
    •Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.
    •Verify that your smartphone is not blocking messages. For more information, contact your administrator.
    Related information
    Change, prioritize, or delete an email filter, 100
    I can't send messages
    Try the following actions:
    •Verify that your BlackBerry smartphone is connected to the wireless network.
    •If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone 
    number for your contact.
    •If you created an email address or added an existing email address to your smartphone using the email setup screen in  the Setup application, verify that you have received an activation message on your smartphone from the 
    BlackBerry 
    Internet Service
    . If you haven't received an activation message (the message might take a short period of time to 
    arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
    •If you haven't received a registration message from the wireless network, register your smartphone. On the home 
    screen or in a folder, click the 
    Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the 
     key > Register Now.
    •Generate an encryption key.
    •Verify that data service is turned on.
    •Resend the message.
    Related information
    Generate an encryption key, 329
    Change or delete a contact, 192
    Turn on or turn off data service or set roaming options, 260
    Options for email filters, 99
    Resend a message, 95
    Wireless coverage indicators, 263
    Turn on, turn off, or check the status of a network connection, 259
    Resend a message, 95
    I forget my smartphone password
    If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise 
    Server
    , your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only 
    User GuideQuick Help
    42  
    						
    							way you can reset your password without knowing your current password is to delete all your smartphone data. You can do 
    this by exceeding the number of allowed password attempts.
    If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you 
    delete your smartphone data, you might also delete the data on your media card. For more information, contact your  administrator.
    Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
    update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
    your smartphone is lost, stolen, or corrupted by an unforeseen issue.
    My smartphone isn't ringing or vibrating when I 
    receive a call or message
    Try the following actions:
    •On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.
    •If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds 
    and Alerts
     > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set 
    to 
    Silent and that the Vibration field isn't set to Off.
    The screen turns off
    When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You 
    can change the length of time that the backlight stays on when you aren't touching your smartphone.
    To turn on the screen, click the trackpad or press a key.
    Related information
    Set options for backlighting, 227
    Email messages aren't reconciling over the wireless 
    network
    Try the following actions:
    •Verify that your BlackBerry smartphone is connected to the wireless network.
    •Verify that wireless email reconciliation is turned on.
    •Reconcile email messages manually.
    User GuideQuick Help
    43  
    						
    							Organizer data isn't synchronizing over the wireless 
    network
    Try the following actions:
    •Verify that your BlackBerry smartphone is connected to the wireless network.
    •Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks  application, and MemoPad.
    •If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. 
    For more information, see the Help in the 
    BlackBerry Desktop Software.
    I can't pair with a Bluetooth enabled device
    Try the following actions:
    •Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the 
    documentation that came with the 
    Bluetooth enabled device.
    •If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth 
    enabled device.
    •If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone 
    discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone 
    discovering the car kit. 
    On the home screen, click the connections area at the top of the screen, or click the Manage 
    Connections
     icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. 
    Bluetooth enabled devices can detect your smartphone for 2 minutes.
    •Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the 
    home screen, click the connections area at the top of the screen, or click the 
    Manage Connections icon. Click 
    Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the  > 
    Devices Properties. Clear the Encryption checkbox. Press the  key > Save.
    Related information
    Make your smartphone discoverable, 282
    The media player screen closes
    If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of  your 
    BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the 
    amount of time before the media player screen closes.
    Related information
    User GuideQuick Help
    44  
    						
    							Change the amount of time before the media player screen closes, 140User GuideQuick Help
    45  
    						
    							Tips and shortcuts
    Depending on the typing input language that you are using, some shortcuts might not be available.
    Tips: Doing things quickly
    For full instructions, click the links under Related information at the bottom. 
    Access popular options such as setting the alarm, viewing 
    notifications, and turning on or turning off network 
    connections.Highlight and click the areas at the top of the home screen.See all the apps and folders on the Home screen, or 
    minimize the panel and view the wallpaper.On the navigation bar, click All.Switch to another app.Press and hold the  key. Click an app. Note: The other app might still be running in the 
    background.Open an app with a convenience key.Press a convenience key on the side of your BlackBerry 
    smartphone. 
    Note: You can customize which app a convenience key 
    opens.Use pop-up menus.Pop-up menus provide common available actions, and 
    appear in the center of the screen. For example, you can  use the pop-up menu in a message to file, forward, or reply 
    to the message. 
    To open a pop-up menu, touch and hold 
    the screen or press and hold the trackpad. To select a  command, tap the icon or click the trackpad.
    Switch to the Favorites, Media, Downloads, and Frequent 
    panels.
    On the home screen, highlight All on the navigation bar and 
    slide your finger on the trackpad right or left.Add an app to the Favorites panel.Highlight an app on the home screen or in a folder. Press 
    the 
     key > Mark as Favorite.
    Change options for the home screen such as the wallpaper.On the home screen, press the  key > Options.User GuideTips and shortcuts
    46  
    						
    							Related information
    Change what happens when you type on the Home screen, 26 
    Assign an application to a convenience key, 221
    Keep an application running in the background and switch to another application, 246
    Tips: Extending battery life
    Close apps when you're finished with them.In an app, press the  key and click Close or Exit.Turn on battery saving mode.On the home screen or in a folder, click the Options icon. 
    Click Device > Battery Saving Mode. Select the Turn on 
    Battery Saving Mode when battery power level is low 
    checkbox.
    Turn off network connections you aren't using.On the home screen, click the connections area at the top 
    of the screen, or click the 
    Manage Connections icon. Click 
    a network connection to clear the checkbox.
    If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi 
    when you're in an area with reduced wireless coverage.
    On the home screen, click the connections area at the top 
    of the screen, or click the 
    Manage Connections icon. 
    Select the Wi-Fi checkbox.
    Set your smartphone to turn on and turn off automatically.On the home screen or in a folder, click the Options icon. 
    Click Device > Auto On/Off.
    Close browser tabs you aren't using.In the browser, press the  key > Tabs. Highlight a 
    tab and click the 
     icon.
    Turn off location-based services when you're not using them.On the home screen or in a folder, click the Options icon. 
    Click Device > Location Settings. Turn off any options 
    you're not using.
    Set backlighting to remain on for a shorter period of time, 
    and lower its brightness.On the home screen or in a folder, click the Options icon. 
    Click Display > Screen Display.
    Switch your vibrating notifications to sound notifications or  LED notifications, lower the volume of your sound 
    notifications, or select a shorter ring tone.On the home screen, click your Sound and Alert Profiles 
    icon. Click Change Sounds and Alerts.
    Delete the previous text from a reply message.When you are replying to a message, press the  key 
    > 
    Delete Original Text.
    User GuideTips and shortcuts
    47  
    						
    							Change how often podcast or social feed applications refresh content.Your podcast and social feed applications periodically 
    refresh content. In some of these applications, you can 
    reduce how often the content refreshes. For more 
    information, see the Help in the application.If your smartphone has a camera flash, turn off the flash.On the home screen, click the Camera icon. Click the flash 
    icon at the bottom of the screen until the 
    flash off 
    indicator appears.
    Keep your battery connections clean.Every few months, use a cotton swab or dry cloth to clean  the metal contacts on the battery and the smartphone.Check for Device Software updates.Click the Options icon > Device > Software Updates.
    Tips: Finding apps
    Look in a folder on your home screen.Some apps are located in folders on your home screen. 
    Click a folder to see what apps are inside.Make all hidden apps visible on the home screen.On the home screen, press the  key > Show All 
    Icons
    . To unhide an app, highlight it and then press the 
     key > Unhide Icon. If the icon is hidden in other 
    panels, you can unhide the icon in all panels, or in the  current panel only. If 
    Show All Icons does not appear in the 
    menu, there are no apps hidden from view.
    Search for an app.On the home screen, start typing the app name.Verify that an app is installed.On the home screen or in a folder, click the Options icon. 
    Click Device > Application Management. If the app is 
    listed, it is installed on your 
    BlackBerry smartphone.
    User GuideTips and shortcuts
    48  
    						
    							Tips: Freeing space for your music, 
    pictures, videos, and files
    You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.
    Check how much storage is used by media files and  documents.On the home screen, click the Media icon. Press the 
    key > Memory Use.
    Delete unneeded files.On the home screen or in a folder, click the Files icon. Find 
    and highlight a file. 
    Press the  key > Delete.
    Reduce the size of pictures you take and videos you record.On the home screen, click the Camera icon or the Media 
    icon > Video Camera icon. Press the  key > Options. 
    Change the Image Size or Video Format field.
    Store files on a media card instead of your smartphone.On the home screen, click the Camera icon or the Media 
    icon > Video Camera icon. Press the  key > Options. 
    In the Storage section, change the Store Pictures or Store 
    Videos
     field.
    Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you  update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
    your smartphone is lost, stolen, or corrupted by an unforeseen issue.
    Related information
    Copy, move, rename, or delete a file, 133
    Change the size of pictures that you take, 150
    View the amount of available storage space on your smartphone, 313
    Change how long your smartphone stores calendar entries, 186
    Keep an application running in the background and switch to another application, 246
    User GuideTips and shortcuts
    49  
    						
    							Tips: Freeing space to optimize your 
    smartphone's performance
    Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your 
    smartphone processes are unusually slow, try any of the following:
    Close any apps you're not using.Press and hold the  key until the application switcher 
    appears. Click an application icon. Press the 
     key > 
    Close or Exit.
    Check how much free application storage you have.On the home screen or in a folder, click the Options icon. 
    Click Device > Storage.
    Identify and delete applications and themes you don't 
    need.On the home screen or in a folder, click the Options icon. 
    Click Device > Application Management. To view the 
    details about your smartphone's memory and CPU usage, 
    slide your finger on the trackpad right or left.
     To delete an 
    application or theme, click an item. Click 
    Delete.
    Delete languages you don't use.On the home screen or in a folder, click the Setup icon. 
    Click 
    Languages and Input Methods.
    Delete browsing history and clear the cache.On the home screen, click the Browser icon. Press the 
     key > Options. Go to the Clear Browsing Data 
    section.
    Delete messages.Highlight a message. Press and hold the  key. On the 
    trackpad, slide your finger up or down. Release the 
    key. Press the  key > Delete Messages.
    Or, highlight a date. Press the  key > Delete Prior.
    Reduce the amount of time that your smartphone stores 
    email messages and calendar entries.On the home screen, click the Messages icon or Calendar 
    icon. Press the  key > Options.
    Stop storing sent messages on your smartphone.On the home screen, click the Messages icon. Press the 
     key > Options > Email Preferences.
    User GuideTips and shortcuts
    50  
    						
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