Blackberry Porsche Design P 9981 7 1 User Guide
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If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your smartphone that determine the features and settings that are available and whether you can add or update an app. If your administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed out, or a lock indicator appears beside the option field. If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc and read KB18998. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Related information Feature availability, 26 I can't make or receive calls Try the following actions: •Verify that your BlackBerry smartphone is connected to the wireless network. •Verify that your wireless service plan includes phone or voice services. •If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. •If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact. •If you're not receiving calls, verify that call blocking and call forwarding are turned off. •Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. •If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number. •If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. •If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry Mobile Voice System . From the home screen, press the key. Press the key. Click Options. Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again. •If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off. Related information Fixed dialing and smart dialing, 70 Call waiting, call forwarding, and call blocking, 68 User GuidePhone 81
Switch the active phone number, 76 I can't check my voice mail Try the following actions: •If you have more than one phone number associated with your BlackBerry smartphone and you're trying to check your voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number. •You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator. Related information Switch the active phone number, 76 I can't block calls •Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless service provider. •If the BlackBerry MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. For more information, see the BlackBerry MVS Client User Guide. I can't change the number of times that my smartphone rings Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider. My phone number appears as Unknown in the Phone application If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application. 1.On the home screen or in a folder, click the Options icon. 2.Click Device > Advanced System Settings > SIM Card. 3.Highlight the phone number. User GuidePhone 82
4.Press the key > Edit SIM Phone Number. 5.Type your phone number. 6.Click OK. I can't make calls using a voice command Try the following actions: •Verify that your BlackBerry smartphone is connected to the wireless network. •If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone. •Verify that your keyboard is unlocked. •Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. Related information Bluetooth technology, 279 Change the language for voice commands, 85 My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset. Try the following actions: •Disconnect the Bluetooth-enabled headset from your smartphone. •During a call, press the key, click Activate Handset. User GuidePhone 83
Voice commands How to: Voice commands Perform an action using a voice command 1.On the home screen or in a folder, click the Voice Dialing icon. 2.After the beep, say a voice command. Related information I can't make calls using a voice command, 83 Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen. 1.On the home screen or in a folder, click the Options icon. 2.Click Call Management > Voice Dialing. •To turn off voice prompts, change the Audio Prompts field to No Prompts. •To turn on voice prompts, change the Audio Prompts field to Basic Prompts. •To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the Audio Prompts field to Detailed Prompts. 3.Press the key > Save. Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words. 1.On the home screen or in a folder, click the Options icon. 2.Click Call Management > Voice Dialing. 3.In the Voice Adaptation section, click Start. 4.Complete the instructions on the screen. User GuideVoice commands 84
Available voice commands Voice commandDescription"Call "Say this voice command to make a call. To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You can't make calls to emergency numbers using voice commands. "Call "Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call < contact name> work" to call the work number. "Call extension "Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company."Check my phone number"If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength"Say this voice command to check your wireless coverage level."Check network"Say this voice command to check the wireless network that your smartphone is connected to."Check battery"Say this voice command to check the battery power level."Repeat"Say this voice command to have the last voice prompt repeated to you."Cancel"Say this voice command to close the voice dialing application. Related information Set options for dialing extensions, 72 Change the language for voice commands When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command. User GuideVoice commands 85
1.On the home screen or in a folder, click the Options icon. 2.Click Typing and Language > Language. 3.Change the Voice Dialing field. 4.Press the key > Save. Related information My smartphone doesn't recognize names or numbers in voice commands, 87 Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically. 1.On the home screen or in a folder, click the Options icon. 2.Click Call Management > Voice Dialing. 3.Set the Choice Lists field to Always Off. 4.Press the key > Save. Troubleshooting: Voice commands I can't make calls using a voice command Try the following actions: •Verify that your BlackBerry smartphone is connected to the wireless network. •If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone. •Verify that your keyboard is unlocked. •Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. Related information Bluetooth technology, 279 Change the language for voice commands, 85 User GuideVoice commands 86
My smartphone doesn't recognize names or numbers in voice commands Try the following actions: •Say the first name and the last name of your contact. •Improve voice recognition of numbers. User GuideVoice commands 87
Messages How to: Messages application Messages at a glance Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. On the home screen, click the Messages icon. • To search for messages based on the subject, highlight a message. Press the key > Search by > Subject. • To search for messages based on the sender, highlight a message. Press the key > Search by > Sender. • To perform an advanced search, press the key > Search by > Advanced. Specify the search criteria. To save the search criteria, press the key > Save. Click Search. User GuideMessages 88
• To search for messages using the criteria from your last advanced search, press the key > Search by > Advanced. Press the key > Last. Note: If you search for messages, your smartphone doesn't search attachments. To stop a search, press the key. Related information Do more with your message search results, 318 Message search criteria, 317 Hide filed and sent messages from the Messages application 1.On the home screen, click the Messages icon. 2.Press the key > Options > Message Display and Actions. •To hide filed messages, select the Hide Filed Messages checkbox. •To hide sent messages, select the Hide Sent Messages checkbox. 3.Press the key > Save. Show or hide messages from the Messages application You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a separate icon to appear on the home screen for text messages. Depending on your theme, a separate icon might already appear by default. 1.On the home screen, click the Messages icon. 2.Press the key > Options > Inbox Management. •To hide messages from specific email accounts, in the Email Accounts section, clear the checkbox beside one or more email accounts. •To show text messages, in the Other Message Types section, selct the Text Messages checkbox. 3.Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. 1.From the home screen, press the key. User GuideMessages 89
2.Press the key > Options > Call Logs and Lists. •To show recent and missed calls in the Messages application, select the All Calls option. •To hide call logs in the Messages application, select the None option. 3.Press the key > Save. Hide the new or unread message indicator 1.On the home screen, click the Messages icon. 2.Press the key > Options > Message Display and Actions. •To hide the new message indicator, clear the Display New Message Indicator checkbox. •To hide the unread message indicator, change the Display Message Count field to None. 3.Press the key > Save. Change how you group email messages 1.On the home screen, click the Messages icon. 2.Press the key > Display Style > Group by Subject or Single Messages. Use color to differentiate work messages from other messages Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1.On the home screen or in a folder, click the Options icon. 2.Click Display > Message Categorization. 3.In the Message Outline Colors section, do any of the following: •To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server , change the Enterprise Messages field. •To set an outline color for your other messages, change the Other Messages field. 4.Press the key > Save. Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator.User GuideMessages 90