Blackberry Storm 2 Instruction Manual

							BlackBerry Storm Series
BlackBerry Storm 9520/9550 Smartphones Version: 5.0
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones. 
						

							SWD-643442-0807100422-001 
						

							ContentsWelcome to BlackBerry!............................................................................................................................................................................................................................9Feature availability.....................................................................................................................................................................................................................................9Find more information ...............................................................................................................................................................................................................................10Start using your device ..............................................................................................................................................................................................................................10Navigation and typing...............................................................................................................................................................................................................................11BlackBerry basics.......................................................................................................................................................................................................................................11Troubleshooting basics ..............................................................................................................................................................................................................................15Shortcuts................................................................................................................................................................................................................................................. ....18BlackBerry basics shortcuts......................................................................................................................................................................................................................18Phone shortcuts.................................................................................................................................................................................................................................. ........18Message shortcuts.....................................................................................................................................................................................................................................18Media shortcuts..........................................................................................................................................................................................................................................19Typing shortcuts .........................................................................................................................................................................................................................................19Phone............................................................................................................................................................................................................................................ ...............21Phone basics...............................................................................................................................................................................................................................................21Emergency calls.................................................................................................................................................................................................................................. ........24Volume.........................................................................................................................................................................................................................................................24Voice mail....................................................................................................................................................................................................................................... .............25Speed dial....................................................................................................................................................................................................................................... .............26Voice dialing...............................................................................................................................................................................................................................................27Conference calls .........................................................................................................................................................................................................................................29Call logs................................................................................................................................................................................................................................................. ......30Call waiting.................................................................................................................................................................................................................................................32Call forwarding ...........................................................................................................................................................................................................................................32Call blocking...............................................................................................................................................................................................................................................34Fixed dialing.................................................................................................................................................................................................................................... ............35Smart dialing..............................................................................................................................................................................................................................................37TTY support.................................................................................................................................................................................................................................................38Multiple phone numbers ...........................................................................................................................................................................................................................38Phone options.............................................................................................................................................................................................................................................39Phone shortcuts.................................................................................................................................................................................................................................. ........41Phone troubleshooting..............................................................................................................................................................................................................................41Messages......................................................................................................................................................................................................................................... ............44Message basics................................................................................................................................................................................................................................... ........44Email messages..........................................................................................................................................................................................................................................49PIN messages.............................................................................................................................................................................................................................................60SMS text messages ....................................................................................................................................................................................................................................61 
						

							MMS messages...........................................................................................................................................................................................................................................65Message list options..................................................................................................................................................................................................................................68S/MIME-protected messages ...................................................................................................................................................................................................................73PGP protected messages..........................................................................................................................................................................................................................79Message shortcuts.....................................................................................................................................................................................................................................85Message troubleshooting ..........................................................................................................................................................................................................................86Files and attachments...............................................................................................................................................................................................................................90File and attachment basics .......................................................................................................................................................................................................................90Managing files and attachments .............................................................................................................................................................................................................93Documents................................................................................................................................................................................................................................................. .94Spreadsheets..............................................................................................................................................................................................................................................95Media files................................................................................................................................................................................................................................................. ..96Presentations..............................................................................................................................................................................................................................................96vCard contact attachments.......................................................................................................................................................................................................................97Attachment troubleshooting.....................................................................................................................................................................................................................98Media................................................................................................................................................................................................................................................. ..........99Audio and video files.................................................................................................................................................................................................................................99Video recorder............................................................................................................................................................................................................................................105Camera................................................................................................................................................................................................................................................. .......106Pictures................................................................................................................................................................................................................................................. .......108Managing media files................................................................................................................................................................................................................................111Memory and media cards ..........................................................................................................................................................................................................................113Transferring and downloading media files .............................................................................................................................................................................................115Media shortcuts..........................................................................................................................................................................................................................................118Media troubleshooting ..............................................................................................................................................................................................................................119Browser................................................................................................................................................................................................................................................. .......122Browser basics............................................................................................................................................................................................................................................122Browser bookmarks ....................................................................................................................................................................................................................................125Web feeds................................................................................................................................................................................................................................................. ...128Browser options..........................................................................................................................................................................................................................................129Browser security .........................................................................................................................................................................................................................................133Browser push..............................................................................................................................................................................................................................................136Browser troubleshooting ...........................................................................................................................................................................................................................137Date, time, and alarm................................................................................................................................................................................................................................138Set the date and time manually ...............................................................................................................................................................................................................138Get the date and time from the wireless network automatically .........................................................................................................................................................138Change what appears on the display when your device is charging...................................................................................................................................................138Change the clock face...............................................................................................................................................................................................................................139 
						

							Display a second time zone......................................................................................................................................................................................................................139Turn on bedside clock mode .....................................................................................................................................................................................................................139Set options for bedside clock mode .........................................................................................................................................................................................................139Turn on the alarm.......................................................................................................................................................................................................................................140Silence the alarm.......................................................................................................................................................................................................................................140Change alarm notification options ..........................................................................................................................................................................................................140Use the stopwatch.....................................................................................................................................................................................................................................140Set the timer...............................................................................................................................................................................................................................................141Change timer notification options ...........................................................................................................................................................................................................141Date, time, and alarm troubleshooting ....................................................................................................................................................................................................141Personal organizer.....................................................................................................................................................................................................................................143Contacts................................................................................................................................................................................................................................................. .....143Calendar................................................................................................................................................................................................................................................. .....149Tasks................................................................................................................................................................................................................................................. ...........160Memos................................................................................................................................................................................................................................................. ........163Categories................................................................................................................................................................................................................................................. ..165Calculator................................................................................................................................................................................................................................................. ...166Ring tones, sounds, and alerts..................................................................................................................................................................................................................168Ring tones, sounds, and alerts basics ......................................................................................................................................................................................................168LED notification..........................................................................................................................................................................................................................................171Ring tones, sounds and alerts troubleshooting ......................................................................................................................................................................................172Typing................................................................................................................................................................................................................................................. .........173Typing basics..............................................................................................................................................................................................................................................173Typing input methods ................................................................................................................................................................................................................................174Typing options............................................................................................................................................................................................................................................176Spelling checker .........................................................................................................................................................................................................................................177Custom dictionary ......................................................................................................................................................................................................................................179AutoText................................................................................................................................................................................................................................................. .....181Typing shortcuts.........................................................................................................................................................................................................................................182Typing troubleshooting .............................................................................................................................................................................................................................183Language......................................................................................................................................................................................................................................... ............184Change the display language...................................................................................................................................................................................................................184Add a display language.............................................................................................................................................................................................................................184Delete a display language........................................................................................................................................................................................................................ .184About typing input languages..................................................................................................................................................................................................................184Change the typing input language ..........................................................................................................................................................................................................184Change the voice dialing language .........................................................................................................................................................................................................185Change the display options for contacts.................................................................................................................................................................................................185 
						

							Language troubleshooting........................................................................................................................................................................................................................185Display and keyboard................................................................................................................................................................................................................................186Backlighting................................................................................................................................................................................................................................................186Display options ...........................................................................................................................................................................................................................................186Keyboard options .......................................................................................................................................................................................................................................189Themes................................................................................................................................................................................................................................................. .......190Display troubleshooting............................................................................................................................................................................................................................191Search................................................................................................................................................................................................................................................. .........192Messages, attachments, and web pages.................................................................................................................................................................................................192Organizer data...........................................................................................................................................................................................................................................195Synchronization ..........................................................................................................................................................................................................................................196About synchronization ...............................................................................................................................................................................................................................196Reconcile email messages over the wireless network ...........................................................................................................................................................................196Delete email messages over the wireless network................................................................................................................................................................................196Prerequisites: Synchronizing organizer data over the wireless network .............................................................................................................................................197Synchronize organizer data over the wireless network.........................................................................................................................................................................197About synchronization conflicts...............................................................................................................................................................................................................197Manage email reconciliation conflicts.....................................................................................................................................................................................................198Manage data synchronization conflicts...................................................................................................................................................................................................198About backing up and restoring device data ..........................................................................................................................................................................................198Prerequisites: Restoring data over the wireless network ......................................................................................................................................................................198Delete all device data................................................................................................................................................................................................................................199Empty the deleted items folder on your computer from your device...................................................................................................................................................199Synchronization troubleshooting .............................................................................................................................................................................................................199Bluetooth technology................................................................................................................................................................................................................................201Bluetooth technology basics .....................................................................................................................................................................................................................201Bluetooth technology options...................................................................................................................................................................................................................204Bluetooth technology troubleshooting ....................................................................................................................................................................................................207GPS technology..........................................................................................................................................................................................................................................209About GPS technology ..............................................................................................................................................................................................................................209Get your GPS location...............................................................................................................................................................................................................................209Turn off location aiding .............................................................................................................................................................................................................................209Prevent others from tracking your location ............................................................................................................................................................................................210GPS technology troubleshooting.............................................................................................................................................................................................................210Maps................................................................................................................................................................................................................................................. ...........211Map basics................................................................................................................................................................................................................................................. .211 
						

							Navigation...................................................................................................................................................................................................................................................213Maps bookmarks........................................................................................................................................................................................................................................214Map options................................................................................................................................................................................................................................................215Maps troubleshooting............................................................................................................................................................................................................................. ...217BlackBerry Messenger...............................................................................................................................................................................................................................218Contacts................................................................................................................................................................................................................................................. .....218Groups................................................................................................................................................................................................................................................. ........219Conversations.............................................................................................................................................................................................................................................220Availability..................................................................................................................................................................................................................................... ..............223Applications................................................................................................................................................................................................................................................225About multitasking............................................................................................................................................................................................................................... ......225Keep an application running and switch to another application.........................................................................................................................................................225Keep an application running and return to the Home screen..............................................................................................................................................................225Close an application so that it is not running.........................................................................................................................................................................................225About adding applications........................................................................................................................................................................................................................226Add, update, or return to the previous version of an application using the application center .......................................................................................................226Add an application.....................................................................................................................................................................................................................................226View properties for an application ...........................................................................................................................................................................................................226Delete a third-party application...............................................................................................................................................................................................................227Receive a device password prompt before you add an application .....................................................................................................................................................227View the size of an application database................................................................................................................................................................................................227Check for application updates..................................................................................................................................................................................................................227Application troubleshooting.....................................................................................................................................................................................................................228BlackBerry Device Software......................................................................................................................................................................................................................229About updating the BlackBerry Device Software ...................................................................................................................................................................................229Update the BlackBerry Device Software over the wireless network ....................................................................................................................................................229Return to the previous version of the BlackBerry Device Software.....................................................................................................................................................230Delete the previous version of the BlackBerry Device Software..........................................................................................................................................................230Check for BlackBerry Device Software updates that you can install over the wireless network ......................................................................................................230About updating the BlackBerry Device Software from a web site.......................................................................................................................................................230Update the BlackBerry Device Software from a web site.....................................................................................................................................................................231BlackBerry Device Software troubleshooting.........................................................................................................................................................................................231Wireless network coverage.......................................................................................................................................................................................................................233Turn on the connection to the wireless network ....................................................................................................................................................................................233Turn off the connection to the wireless network ....................................................................................................................................................................................233Turn off data service..................................................................................................................................................................................................................................233Wireless networks that your device connects to ....................................................................................................................................................................................233Change the connection speed for the wireless network .......................................................................................................................................................................234 
						

							LED notification for network connections...............................................................................................................................................................................................234Turn on LED notification for wireless coverage ......................................................................................................................................................................................235Verify the status of network connections and services .........................................................................................................................................................................235Roaming................................................................................................................................................................................................................................................. .....236Preferred wireless network list.................................................................................................................................................................................................................237Wireless network coverage troubleshooting ...........................................................................................................................................................................................239Wi-Fi technology........................................................................................................................................................................................................................................241About connecting to a Wi-Fi network ......................................................................................................................................................................................................241Connect to a Wi-Fi network......................................................................................................................................................................................................................241Connect to a Wi-Fi network using the Push Button Setup method .....................................................................................................................................................242Connect to a Wi-Fi network using the PIN method...............................................................................................................................................................................242About Wi-Fi profiles...................................................................................................................................................................................................................................243Change the order of Wi-Fi profiles ...........................................................................................................................................................................................................243Delete a Wi-Fi profile.................................................................................................................................................................................................................................243Prevent your device from connecting to a Wi-Fi network .....................................................................................................................................................................243Turn off the prompt that appears when a Wi-Fi network becomes available .....................................................................................................................................244Advanced Wi-Fi connection settings.......................................................................................................................................................................................................244Wi-Fi technology troubleshooting............................................................................................................................................................................................................247Power, battery, and memory.....................................................................................................................................................................................................................248Turn off your device...................................................................................................................................................................................................................................248Set your device to turn on and turn off automatically ...........................................................................................................................................................................248Reset the device.........................................................................................................................................................................................................................................248Check the battery power level ..................................................................................................................................................................................................................248Extend battery life......................................................................................................................................................................................................................................248Format the device memory or a media card ...........................................................................................................................................................................................249View the amount of available memory....................................................................................................................................................................................................249Best practice: Conserving memory on your device ................................................................................................................................................................................249The application memory on my device is low.........................................................................................................................................................................................250SIM card................................................................................................................................................................................................................................................. .....251About the SIM card phone book...............................................................................................................................................................................................................251Add a contact to your SIM card................................................................................................................................................................................................................251Copy contacts from your SIM card to your contact list .........................................................................................................................................................................251Copy a contact from your contact list to your SIM card ........................................................................................................................................................................251Change a SIM card contact......................................................................................................................................................................................................................252Delete a SIM card contact........................................................................................................................................................................................................................252Store SMS text messages on your SIM card ...........................................................................................................................................................................................252About SIM card security............................................................................................................................................................................................................................253Protect your SIM card with a PIN code ...................................................................................................................................................................................................253Change the SIM card PIN code................................................................................................................................................................................................................253 
						

							Change the display name for a phone number......................................................................................................................................................................................253Security................................................................................................................................................................................................................................................. .......254Security basics............................................................................................................................................................................................................................................254Password keeper ........................................................................................................................................................................................................................................255Encryption................................................................................................................................................................................................................................................. ..258Memory cleaning.................................................................................................................................................................................................................................. ......260Certificates................................................................................................................................................................................................................................................. .262PGP keys................................................................................................................................................................................................................................................. ....269Certificate servers......................................................................................................................................................................................................................................275Key stores................................................................................................................................................................................................................................................. ...277Smart cards.................................................................................................................................................................................................................................................280Software tokens ..........................................................................................................................................................................................................................................284VPN settings...............................................................................................................................................................................................................................................284About security self-tests........................................................................................................................................................................................................................ ....286Verify security software.............................................................................................................................................................................................................................286Third-party application control ................................................................................................................................................................................................................286Security troubleshooting...........................................................................................................................................................................................................................289Service books and diagnostic reports ......................................................................................................................................................................................................291Service books..............................................................................................................................................................................................................................................291Diagnostic reports ......................................................................................................................................................................................................................................292Wi-Fi diagnostic reports ............................................................................................................................................................................................................................293Accessibility options..................................................................................................................................................................................................................................296About accessibility options .......................................................................................................................................................................................................................296Display closed captions in videos.............................................................................................................................................................................................................296Change the display font............................................................................................................................................................................................................................296Use reverse contrast for the screen display ............................................................................................................................................................................................296Use grayscale for the screen display.......................................................................................................................................................................................................297Set the number of icons that appear on the Home screen ...................................................................................................................................................................297Turn on event sounds................................................................................................................................................................................................................................297Assign ring tones and alerts to a contact................................................................................................................................................................................................297TTY support.................................................................................................................................................................................................................................................298Voice dialing ...............................................................................................................................................................................................................................................299AutoText................................................................................................................................................................................................................................................. .....299BrickBreaker..................................................................................................................................................................................................................................... ...........300About BrickBreaker....................................................................................................................................................................................................................................300BrickBreaker capsules............................................................................................................................................................................................................................ ....300BrickBreaker scoring..................................................................................................................................................................................................................................301Play BrickBreaker.......................................................................................................................................................................................................................................301 
						

							Adjust the volume......................................................................................................................................................................................................................................301Submit a score to the BrickBreaker high score web site .......................................................................................................................................................................301Check the high scores on the BrickBreaker web site.............................................................................................................................................................................302Word Mole game........................................................................................................................................................................................................................................303Word Mole game basics............................................................................................................................................................................................................................ .303Single-player games..................................................................................................................................................................................................................................304Multiplayer games.....................................................................................................................................................................................................................................305Word Mole game troubleshooting............................................................................................................................................................................................................306Glossary................................................................................................................................................................................................................................................. ......308Legal notice..................................................................................................................................................................................................................................... ............313