Blackberry Storm 2 Instruction Manual

							Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Mobile Network .
3. Press the  Menu key.
4. Click  My Preferred Network List .
5. Highlight a wireless network.
6. Press the  Menu key.
7. Click  Move.
8. Click the new location.
9. Press the  Menu key.
10. Click  Save.
Wireless network coverage troubleshooting
I cannot connect to a wireless network Depending on your wireless network, some features might not be supported.
Try performing the following actions: • Verify that your SIM card is inserted in your BlackBerry® device correctly.
• If you are trying to connect to a GSM network, verify that your BlackBerry® device is in global roaming mode and that your SIM card is inserted in your device correctly.
• Verify that you have turned on the connection to the wireless network.
• Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again.
• If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the connection speed.
• If your wireless service provider supports UMA, verify that your connection preference is not set to Wi-Fi Only.
Related topics
Turn off the connection to the wireless network, 233
Switch wireless networks manually, 236
I cannot synchronize a certificate Verify that the certificate synchronization tool of the BlackBerry® Desktop Manager is installed on your computer. If the certificate
synchronization tool is not installed on your computer, re-install the  BlackBerry® Desktop Software. For more information about installing the
BlackBerry Desktop Software, see the printed documentation that came with your BlackBerry device.
I cannot connect to a GSM or UMTS network Try performing the following actions:User GuideWireless network coverage239 
						

							• Verify that your SIM card is inserted in your BlackBerry® device correctly.
• Verify that you are in a GSM® or UMTS® network area that is supported by your wireless service plan.
• Verify that the network that you want to connect to appears in your preferred wireless network list.
• On the Home screen, click the  Manage Connections icon. Click Mobile Network Options . Verify that the Network Technology  field is
not set to  1XEV.
• On the Home screen, click the  Manage Connections icon. Click Mobile Network Options . If the Network Technology  field is set to
GSM/UMTS , verify that the  Network Mode  field is set to 3G & 2G.User GuideWireless network coverage240 
						

							Wi-Fi technologyDepending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.
About connecting to a Wi-Fi network If you are in a Wi-Fi® coverage area and your wireless service plan supports it, you can connect to a Wi-Fi network so that your BlackBerry®
device uses the Wi-Fi network instead of the mobile network to send and receive email messages, visit web pages, and so on.
You can connect to Wi-Fi networks at home or at work, or to Wi-Fi networks available in public places, such as libraries, airports, hotels, coffee
shops, and so on.
If you have a wireless access point or router that uses Wi-Fi Protected Setup™, you can connect to a Wi-Fi network using the Push Button Setup
method or PIN method.
You can also connect to hotspots. Your wireless service provider might provide an application for your device that allows you to log in to a
hotspot. If you do not have an application on your device, you might have to set up your own account online and log in manually.
You can connect to a Wi-Fi network without saving the connection information, or you can save the connection information in a Wi-Fi profile,
so that the next time you are within range of that network, your device connects to it automatically. You can also set up your device so you are
prompted to connect manually. When your device is connected to a Wi-Fi network, the Wi-Fi profile name appears at the top of your Home
screen.
Connect to a Wi-Fi network By default, new Wi-Fi® profiles appear at the bottom of your Wi-Fi profile list.
If your  BlackBerry®  device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might prevent you
from connecting to a Wi-Fi network.
1. On the Home screen, click  Manage Connections.
2. Click  Set Up Wi-Fi Network .
3. Perform one of the following actions: • Click  Scan for Networks . Click a network.
• Click  Manually Add Network . Type the network name. Click  Add.
4. Complete the instructions on the screen.
5. On the Save Wi-Fi Profile screen, in the  Profile Name field, type a name for the Wi-Fi profile so that you do not need to specify the
information the next time that you connect to the network.
6. On the Wi-Fi Setup Complete screen, perform any of the following actions: • To change the order of yourWi-Fi profiles, click  Prioritize Wi-Fi Profiles.
• To complete the Wi-Fi connection setup, click  Finish.
To change your Wi-Fi network options later, on the Home screen, click the  Manage Connections icon. Click Wi-Fi Options .
User GuideWi-Fi technology241 
						

							Connect to a Wi-Fi network using the Push Button Setup methodIf you are using a wireless access point or router that is enabled with Wi-Fi Protected Setup™, you can connect to the Wi-Fi® network using
the Push Button Setup method.
1. On the Home screen, click  Manage Connections.
2. Click  Set Up Wi-Fi Network .
3. Click  Push Button Setup .
4. Click  Next.
5. On your access point or router, press the Wi-Fi Protected Setup button or click the option for Wi-Fi Protected Setup that appears on the access point administration web page or screen.
6. On your BlackBerry® device, click  Done.
7. On the Save Wi-Fi Profile screen, in the  Profile Name field, type a name for the profile so that you do not need to specify the information
the next time that you connect to the network.
8. Click  Next.
9. On the Wi-Fi Setup Complete screen, perform any of the following actions: • To change the order of your Wi-Fi profiles, click  Prioritize Wi-Fi Profiles.
• To complete the Wi-Fi connection setup, click  Finish.
To change your Wi-Fi network options later, on the Home screen, click the  Manage Connections icon. Click Wi-Fi Options .
Connect to a Wi-Fi network using the PIN method If you are using a wireless access point or router that is enabled with Wi-Fi Protected Setup™, you can connect to the Wi-Fi® network using
the PIN method.
1. On the Home screen, click  Manage Connections.
2. Click  Set Up Wi-Fi Network .
3. Click  Scan for Networks .
4. Click the access point or router that is enabled with Wi-Fi Protected Setup.
5. In the dialog box that appears, click  Next. Your BlackBerry® device creates and displays a PIN.
6. On your access point or router administration screen, type the PIN.
7. On your BlackBerry device, on the Save Wi-Fi Profile screen, type a name for the Wi-Fi profile so that you do not need to specify the information the next time that you connect to the network.
8. Click  Next.
9. On the Wi-Fi Setup Complete screen, perform any of the following actions: • To change the order of your Wi-Fi profiles, click  Prioritize Wi-Fi Profiles.
• To complete the Wi-Fi connection setup, click  Finish.
To change your Wi-Fi network options later, on the Home screen, click the  Manage Connections icon. Click Wi-Fi Options .
User GuideWi-Fi technology242 
						

							About Wi-Fi profilesWhen you connect to a Wi-Fi® network, you can save the connection information in a Wi-Fi profile so that you do not need to specify the
information the next time that you connect to that network.
The Connection Mode option in a Wi-Fi profile allows you set whether you want your BlackBerry® device to connect to the Wi-Fi network
automatically or to prompt you to log in manually when you are within range of that network.
Your device tries to connect to Wi-Fi networks based on the order in which they appear in your Wi-Fi profile list.
When your device is connected a Wi-Fi network, the Wi-Fi profile name appears at the top of the Home screen.
Change the order of Wi-Fi profiles Your BlackBerry® device tries to connect to Wi-Fi® networks based on the order in which they appear in your Wi-Fi profile list.
1. On the Home screen, click the  Manage Connections icon.
2. Click  Wi-Fi Options .
3. Highlight a Wi-Fi profile.
4. Press the  Menu key.
5. Click  Move.
6. Click the new location.
Delete a Wi-Fi profile 1. On the Home screen, click the  Manage Connections icon.
2. Click  Wi-Fi Options .
3. Highlight a Wi-Fi® profile.
4. Press the  Menu key.
5. Click  Delete.
Prevent your device from connecting to a Wi-Fi network 1. On the Home screen, click the  Manage Connections icon.
2. Click  Wi-Fi Options .
3. Highlight a Wi-Fi® profile.
4. Press the  Menu key.
5. Click  Disable.
User GuideWi-Fi technology243 
						

							To allow your BlackBerry® device to connect to the Wi-Fi network again, highlight the Wi-Fi® profile and press the Menu key. Click  Enable.
Turn off the prompt that appears when a Wi-Fi network becomes available If you turn off the prompt, a red star still appears beside the  Wi-Fi® indicator at the top of the Home screen when you are within range of a Wi-
Fi network that you have saved in a Wi-Fi profile.
1. On the Home screen, click the  Manage Connections icon.
2. Click  Wi-Fi Options .
3. Clear the  Prompt me when Manual connection or login is required  check box.
Advanced Wi-Fi connection settings
Change a Wi-Fi profile 1. On the Home screen, click the  Manage Connections icon.
2. Click  Wi-Fi Options .
3. Highlight a Wi-Fi® profile.
4. Press the  Menu key.
5. Click  Edit.
6. Change the Wi-Fi profile options.
7. Press the  Menu key.
8. Click  Save.
Connection options for Wi-Fi profiles Name: Type a name for the Wi-Fi® profile.
SSID: Type the Wi-Fi network name.
Band type: Set the Wi-Fi network type. If you do not know the network type, do not change this field.
Connection Mode (Automatic): Set whether your BlackBerry® device automatically connects to theWi-Fi network when it is available.
Connection Mode (Manual): Set whether you want to be notified each time that the Wi-Fi network becomes available.User GuideWi-Fi technology244 
						

							Allow inter-access point handover:Set whether your device remains connected to the Wi-Fi network when you move between wireless access points.
VPN: If necessary, set a VPN profile to use with the Wi-Fi profile.
Security options for Wi-Fi profiles Security Type: Set the security type that the Wi-Fi® network supports.
Select WEP key: Set the type of WEP key for the Wi-Fi network.
WEP key: Type the WEP key for the Wi-Fi network in hexadecimal format.
Pre-Shared Key: Type the WPA™ Personal pass phrase for the Wi-Fi network.
User name: If necessary, type the user name that you use to connect to the Wi-Fi network.
User password: If necessary, type the user password that you use to connect to the Wi-Fi network.
CA certificate: Set the root certificate that your BlackBerry® device should use to verify that it is connecting to the correct Wi-Fi network.
Client certificate: Set the authentication certificate that your device should use to connect to the Wi-Fi network.
Inner link security: If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method.
Use hard token: Set whether you use a hardware token to connect to the Wi-Fi network.
Token serial number: If you use a software token to connect to the Wi-Fi network, set the token serial number.
Server subject for certificate validation: If necessary, type the server subject name that your device should use to verify that it is connecting to the correct Wi-Fi network.
Server SAN for certificate validation:User GuideWi-Fi technology245 
						

							If necessary, type the server SAN that your device should use to verify that it is connecting to the correct Wi-Fi network.
IMSI: If your SIM card has more than one IMSI, set the IMSI that you use to connect to the Wi-Fi network.
Wi-Fi profile IP and DNS options Automatically obtain IP address and DNS: Set whether your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi-
Fi® network.
IP Address: Type the IP address for your device.
Subnet mask: Type the subnet mask for the wireless access point to which your device should connect.
Primary DNS: Type the primary DNS to which your device should connect.
Secondary DNS: Type the secondary DNS to which your device should connect.
Default gateway address: Type the default gateway IP address to which your device should connect.
Domain suffix: Type the domain that your device uses to resolve host names into IP addresses.
Switch Wi-Fi networks manually By default, when you move between  Wi-Fi® coverage areas, your  BlackBerry® device attempts to switch to an available Wi-Fi network that you
have saved in a Wi-Fi profile, but you can choose to receive prompts to switch networks manually. In addition to the prompt, a red star appears
beside the Wi-Fi indicator at the top of the Home screen.
1. On the Home screen, click the  Manage Connections icon.
2. Click  Wi-Fi Options .
3. Select the  Enable single-profile scanning  check box.
4. Click a Wi-Fi profile.
5. Press the  Menu key.
6. Click  Save.
To switch Wi-Fi networks automatically when you move between Wi-Fi coverage areas, clear the  Enable single-profile scanning check box.
Your device tries to connect to Wi-Fi networks based on the order in which they appear in your Wi-Fi profile list.User GuideWi-Fi technology246 
						

							Install a root certificate on your computerDepending on the  Wi-Fi® network that you want to connect to, you might need to install the root certificate for the certificate authority server
that created the certificate for the authentication server. For more information, contact your administrator.
1. Download the root certificate from the certificate authority server to your computer.
2. On your computer, right-click the root certificate. Click  Install certificate.
3. Click  Next.
4. Click  Place all certificates in the following store .
5. Click  Browse.
6. Click  Trusted Root Certification Authorities .
7. Click  OK.
8. Click  Finish.
9. In the Security Warning dialog box, click  Yes.
If the root certificate contains multiple certificates, all the certificates are installed on your computer.
To install the root certificate on your BlackBerry® device, use the certificate synchronization tool of the BlackBerry® Desktop Manager to
synchronize the root certificate between your device and your computer.
Wi-Fi technology troubleshooting
I cannot connect to a Wi-Fi network Try performing the following actions: • Verify that you have turned on the connection to the Wi-Fi® network.
• Verify that you are in a Wi-Fi coverage area.
• If the Wi-Fi network does not appear in the Wi-Fi setup application and you know the network name, connect to the Wi-Fi network manually.
• Verify that the connection options in the Wi-Fi setup application are correct. If you have already verified these options, verify that the
advanced connection options for the Wi-Fi network are correct.
• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry® device to scan for available Wi-Fi networks.
• If your wireless service provider supports UMA, verify that your connection preference is not set to Mobile Network Only.
• If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might prevent the Hotspot browser from appearing or might restrict you from using the Hotspot browser to browse web pages.
• If you are using the Push Button Setup method, verify that the network access point is enabled with  Wi-Fi Protected Setup™, and that
it has been set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not more
than one network access point within range is in this mode.
• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server.
• If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your device.
User GuideWi-Fi technology247 
						

							Power, battery, and memory
Turn off your device Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task.
• If you have not set your  BlackBerry® device to turn on and turn off automatically at specific times, press and hold the  Power key or  Power/
Lock  key on the top left of your device.
• If you have set your device to turn on and turn off automatically at specific times, on the Home screen or in a folder, click the  Power Off
icon. If you want your device to stay turned off until you turn it on again, click  Full Power Off. If you want your device to turn on again at
the specified time or for alarm or calendar reminders, click  Turn Off.
Set your device to turn on and turn off automatically 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Auto On/Off .
3. Set the  Weekday field to Enabled .
4. Specify the times when the BlackBerry® device should turn on and off on weekdays.
5. Set the  Weekend field to Enabled .
6. Specify the times when the device should turn on and off on weekends.
7. Press the  Menu key.
8. Click  Save.
Reset the device Remove and reinsert the battery.
Check the battery power level 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Status.
Extend battery life Try performing the following actions:
• Set your BlackBerry® device to turn on and turn off automatically.
User GuidePower, battery, and memory248