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Brother Ppf 2900 Plain Paper Fax Manual

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    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 3
    ERROR MESSAGECAUSEACTION
    OUT OF MEMORY
    (When the MFC is 
    used as a printer.)Machine memory 
    capacity has been 
    exceeded.Press Reset key. Data 
    remaining in the memory 
    of the MFC will be 
    deleted.
    •If you have installed the 
    Windows
    ® driver, try 
    again after setting the 
    True Type mode to 
    “Print as Graphics” in 
    the PRINT menu of 
    your application 
    software.
    •Reduce the print 
    resolution or reduce the 
    complexity of your 
    document.
    NO RESPONSE/
    BUSYThe number you called 
    does not answer or is 
    busy. Or, you may have 
    reached a number that is 
    not connected to a fax 
    machine.Check the number and 
    try again.
    NOT REGISTEREDYou tried to access a One 
    Touch or Speed Dial 
    number that is not 
    programmed.Set up the One Touch or 
    Speed Dial number.  
    See pages 7-1 to 7-2. 
    						
    							13 - 4   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    ERROR MESSAGECAUSEACTION
    PLS OPEN COVERA page, piece of paper or 
    paper clip, etc. may be 
    jammed inside the 
    FAX/MFC.Open the top cover. If you 
    see any jammed paper or 
    other item, gently pull it 
    out, then close the top 
    cover. If the error message 
    remains, open and close 
    the top cover again. If the 
    FAX/MFC cannot reset 
    itself and return to the date 
    and time prompt, it will 
    display MACHINE 
    ERROR XX. Please call 
    Brother Customer Service 
    and tell them the Machine 
    Error number at:
    In USA: 
    1-800-284-4329
    In Canada: 
     1-800-853-6660
    In Montreal:
     1-514-685-6464
    PAPER JAMThe paper is jammed in 
    the FAX/MFC.Do not pull the paper out 
    until you see pages 13-5 
    to 13-6.
    CHECK DRUM 
    UNITDrum unit is not 
    installed.Reinstall the drum unit.
    TONER EMPTYToner is used up and 
    printing is not possible, 
    or the toner cartridge is 
    not installed into the 
    drum unit.
    Replace the toner cartridge 
    with a new one, or install 
    the toner cartridge into the 
    drum unit.
    (See pages 13-19 to 13-22)
    TONER LOWIf the LCD shows 
    TONER LOW, you can 
    still print.  But the toner 
    is depleted and the fax 
    machine is telling you 
    that the toner will soon 
    run out.Order a new toner 
    cartridge now. 
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 5
    Document Jam
    The original was not inserted or fed properly, or were too long. 
    1Lift the control panel.
    2Carefully pull the original 
    toward the front of the 
    FAX/MFC.
    3Close the control panel.
    4Press Stop/Exit.
    Paper Jam
    Before you can clear a paper jam error, you must find out where the paper is 
    stuck. Review the following two types of printer jams and follow the 
    instructions.
    WARNING
    Do not force the jammed paper from the paper tray because you may damage the 
    FAX/MFC and cause toner to scatter on the next printed pages. 
    After you have used the FAX/MFC, some internal parts of the machine are 
    extremely HOT! When you open the top cover of the FAX/MFC, never touch 
    the shaded parts shown in the following diagram.
    NO
    OK
    HOT !
    Inside the Machine 
    						
    							13 - 6   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    Paper is Jammed in the Multi-purpose Sheet Feeder
    1Push down the paper lever to pull 
    the jammed paper upward and out 
    of the feeder.
    2Open the top cover and check that 
    a torn piece of paper does not 
    remain inside the FAX/MFC.
    Paper is Jammed near the Drum Unit or in the Fuser Unit
    1Open the top cover.
    2Remove the drum unit.
    3Gently pull out the jammed paper.
    4Reinstall the drum unit.
    5Close the top cover.
    Multi-purpose
    Sheet Feeder
    Paper is
    jammed
    near drum
    unit 
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 7
    If You Are Having Difficulty with Your FAX/MFC
    If you think there is a problem with your FAX/MFC, make a copy first.  If the 
    copy looks good, the problem is probably not your FAX/MFC. Check the table 
    below and follow the troubleshooting tips.
    DIFFICULTYSUGGESTIONS
    Printing and Receiving Faxes
    Condensed print and 
    horizontal streaks; top 
    and bottom of sentences 
    are cut off.If your copy looks good, you probably had a bad 
    connection, with static or interference on the phone 
    line. If the copy looks bad, clean the scanner area. 
    If there is still a problem, call Brother Customer 
    Service at:
    1-800-284-4329 (in USA) or 1-800-853-6660 (in 
    Canada) or 1-514-685-6464 (in Montreal).
    Vertical streaks; black 
    lines appear on the faxes 
    you receive.Sometimes you may see vertical streaks/black lines 
    on the faxes you receive. Either your FAX/MFC’s 
    primary corona wire for printing may be dirty, or 
    the sending party’s fax scanner may be dirty. Clean 
    your primary corona wire (see pages 13-18), or ask 
    the sender to make a copy to see if the problem is 
    with the sending machine.
    Try receiving from another fax machine.
    If the problem continues, call Brother Customer 
    Service at:
    1-800-284-4329 (in USA) or 1-800-853-6660 (in 
    Canada) or 1-514-685-6464 (in Montreal).
    The FAX/MFC “hears”  
    voice as CNG tone.If your FAX/MFC is set to Easy Receive ON, it is 
    more sensitive to sounds. Your FAX/MFC may 
    mistakenly interpret certain voices or music on the 
    line as a calling fax machine and respond with fax 
    receiving tones. Deactivate the fax by pressing #51 
    if you are at an extension phone or press Stop/Exit 
    if you are at the FAX/MFC or an external phone.
    Try avoiding this problem by turning Easy Receive 
    to OFF. (See 
    Easy Receive, page 5-3)
    Horizontal streaks; lines 
    are missing.
    You may get a fax with horizontal streaks or with 
    missing lines. Usually this is caused by a poor telephone 
    connection. Ask the other party to send the fax again.
    Received faxes appear 
    as split or blank pages.If the received data is divided and printed on two 
    pages or if you get an additional blank page, your 
    Paper Size setting may not be correct for the paper 
    you are using (see page 4-1). If you are using the fixed 
    reduction feature, check to see if the reduction ratio is 
    suitable for the real paper. 
    (See page 11-3)  
    						
    							13 - 8   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    DIFFICULTYSUGGESTIONS
    Phone Line or Connections
    Dialing does not work. Check for a dial tone. Change TONE/PULSE 
    setting (See 
    Setting Tone/Pulse Dialing Mode (For 
    Canada Only)
    , page 4-7). Check all line cord 
    connections, and make sure the curled handset cord 
    is not in the EXT jack. Check power cord 
    connection. Send a manual fax by pressing 
    Hook—OR—by lifting the handset, and dialing 
    the number. Wait to hear the fax receiving tones 
    before pressing Fax Start.
    The FAX/MFC does not 
    answer when called.Make sure the FAX/MFC is in the correct receiving 
    mode for your setup (either FAX, FAX/TEL or 
    TAD). Check for dial tone. If possible, call your 
    FAX/MFC to hear it answer. If there is still no 
    answer, check the telephone line cord connection. 
    Connect a standard telephone handset to the FAX/
    MFC telephone jack. If there is no ringing when 
    you call your FAX/MFC, call your Telephone 
    Company to check the line.
    There is no dial tone on 
    the handset.Press Hook—OR—Lift the handset. If you hear 
    no dial tone, check telephone line cord connections 
    at the FAX/MFC and wall jack. Check that the 
    handset curled cord is connected to the FAX/
    MFC’s handset jack. Test the jack with another 
    single line telephone. If no dial tone on the wall 
    outlet, call your telephone company.
    Sending Faxes
    Transmitting quality is 
    poor.
    Try changing your resolution to FINE or 
    SUPERFINE (See Fax Resolution, page 6-5). Make 
    a copy to verify the FAX/MFC’s scanner operation.
    Transmission 
    Verification Report 
    prints “Results:NG”.There is probably temporary noise or static on the 
    phone line. Try sending the fax again. If the 
    problem continues, call the Telephone Company to 
    check your phone line.
    The receiving party says 
    the picture is not clear.Sometimes the resolution mode you chose when you 
    sent your fax was not appropriate. Send the fax again, 
    but try using the FINE or SUPERFINE mode. Also, 
    your FAX/MFC’s scanner may be dirty, so try 
    cleaning it. (See page 13-16)
    The receiving party says 
    vertical streaks appear 
    on the faxes they 
    receive.
    Your FAX/MFC’s scanner may be dirty or the 
    receiving party’s print head may be dirty. Clean your 
    scanner (see page 13-16), and then make a copy to 
    check if the problem was caused by your machine. 
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 9
    DIFFICULTYSUGGESTIONS
    Handling Incoming Calls
    Double-ring in FAX/
    TEL mode.
    The FAX/MFC knows the incoming call is not a fax, 
    so it is signaling you to answer the telephone call. 
    Pick up the FAX/MFC handset or answer from an 
    extension phone and then press your FAX/MFC’s 
    Telephone Answer Code (default setting is #51).
    I have difficulty 
    transferring a fax call to 
    the FAX/MFC.If you answered at the FAX/MFC, press Fax Start 
    and hang up immediately. If you answered at an 
    extension phone, press your FAX/MFC’s Remote 
    Activation Code (default setting is  51). When 
    your FAX/MFC answers, hang up.
    The Caller ID does not 
    display after the Call 
    Waiting Signal. 
    The Caller ID signal is sent ten seconds after the Call 
    Waiting Signal and speaking may interfer with it. When 
    you hear the Caller Waiting signal, ask the other party to 
    hold while you catch the other call. Then stop speaking 
    until you see the Caller ID on the LCD.
    I have difficulty with 
    custom features on a 
    single line. If you have Call Waiting, RingMaster, Voice Mail, 
    an answering machine, alarm system or any other 
    custom feature on a single phone line with your fax 
    machine, it may create a problem sending or 
    receiving fax data.
    For Example:
    Your Brother machine handles the Caller ID and 
    Call Waiting/Caller ID subscriber services. 
    However, if you subscribe to only Call Waiting or 
    some other custom service and its signal comes 
    through the line while your machine is sending or 
    receiving a fax, the signal can temporarily interrupt 
    or disrupt the fax data. Brother’s ECM feature 
    should help overcome this problem. This condition 
    is related to the telephone system industry and is 
    common to all devices that send and receive 
    information on a single, shared line with custom 
    features. If avoiding a slight interruption is crucial 
    to your business, a separate line with no custom 
    features is recommended.
    Using Call Waiting Caller ID:
    If you are having a telephone conversation and a 
    fax communication signal comes through on Call 
    Waiting Caller ID, you can verify that the second 
    call is a fax by switching to it. You have the option 
    to receive the fax call, by asking the first caller to 
    hang up to clear the line. 
    						
    							13 - 10   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    DIFFICULTYSUGGESTIONS
    General Printing Difficulties
    The FAX/MFC does not 
    print.Check the following: 
     • The FAX/MFC is plugged in. 
     • The toner cartridge and drum unit are installed 
    properly. 
     • The interface cable is securely connected 
    between the MFC and computer.
     • Check to see if LCD is showing an error message. 
    (See pages 13-1 to 13-4)
    The MFC prints 
    unexpectedly or it prints 
    garbage.Reset the 
    MFC. Check the primary settings in your 
    application software to make sure it is set up to 
    work with your MFC.
    The MFC prints the  
    first couple of pages 
    correctly, then some 
    pages have text missing.Your computer is not recognizing the printer input 
    buffer’s full signal. Please make sure to connect the 
    printer cable correctly. 
    The MFC cannot print 
    full pages of a 
    document; A 
    OUT OF MEMORY 
    error message occurs.Reduce the printer resolution. Reduce the 
    complexity of your document and try again. 
    Reduce the graphic quality or the number of font 
    sizes within your application software. 
    My headers or footers 
    appear when I view my 
    document on the screen, 
    but do not appear when I 
    print them.Most laser printers have a restricted area that will 
    not accept print. Usually these are the first two 
    lines and last two lines, leaves 62  printable lines.  
    Adjust the top and bottom margins in your 
    document to allow for this. 
    Software Difficulties (For MFC-4800 Only)
    MFC Connect Failure If the MFC is not connected to your PC and you 
    have loaded the Brother software, the PC will show 
    “MFC Connect Failure” each time you restart 
    Windows
    ®. You can ignore this message or you 
    can turn it off by deselect the AutoLoad PopUp 
    check box in the Brother Control Center chapter. 
    (See 
    How to Turn Off AutoLoad, page 14-2, in On-
    Line Documentation (Owner’s Manual) on the CD-
    ROM.) 
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 11
    DIFFICULTYSUGGESTIONS
    Windows
    ® Setup Printing Difficulties
    I cannot print from my 
    application software.Make sure the Windows
    ® printer driver is installed 
    and that you selected it in your application 
    software.
    Sometimes I get the 
    error message OUT OF 
    MEMORY when 
    printing certain 
    documents from 
    Windows
    ®.
    If you are using the supplied Windows® driver, turn 
    the error recover operation on in the Setup dialog 
    box and try again. Reduce the print resolution or 
    reduce the complexity of your document and try 
    again. 
    The MFC does not load 
    paper. The LCD shows 
    CHECK PAPER or 
    PAPER JAM.Check to see if the CHECK PAPER or PAPER 
    JAM message appears on the LCD. If so, the multi-
    purpose sheet feeder may be out of paper or not 
    properly installed. If it is empty, load a new stack 
    of paper into the feeder and then press Fax Start. 
    If  there is paper in the multi-purpose sheet feeder, 
    make sure it is straight. If the paper is curled, you 
    should straighten it.  Sometimes it is helpful to 
    remove the paper, turn the stack over and place it 
    back into the multi-purpose sheet feeder.  Reduce 
    the amount of paper in the multi-purpose sheet 
    feeder, and then try again.
    How can I load 
    envelopes?You can load envelopes from the multi-purpose 
    sheet feeder. Your application software must be set 
    up to print the envelope size you are using. This is 
    usually done in the Page Setup or Document Setup 
    menu of your software. Refer to your application 
    manual. 
    What paper can I use? You can use plain paper, envelopes, organizer 
    paper, transparencies and labels for laser 
    machines. For information on paper you can use, 
    See 
    Acceptable Paper on page 2-7.
    How can I clear paper 
    jams?See 
    Paper Jam on page 13-5 to 13-6. 
    						
    							13 - 12   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    DIFFICULTYSUGGESTIONS
    Copy Quality Difficulties
    Vertical streaks appear 
    in copies.Sometimes you may see vertical streaks on your 
    copies. Either the scanner or the primary corona 
    wire for printing is dirty. Clean them both.  
    (See pages 13-16 to 13-18)
    Print Quality Difficulties
    Printouts are too dark or 
    too light.Adjust the print conditions by setting the Print Density 
    light function. It has been factory set to the middle 
    position. (See 
    Setting the Print Density, page 5-4.)
    Printed pages contain 
    white stripes.
    White Stripes or
    Faint lmagesYou may fix this by wiping the scanner windows 
    with a clean soft cloth. (See 
    Cleaning the Document 
    Scanner, 
    page 13-16 and Replacing the Drum Unit, 
    page 13-23.)  If you still see white stripes or faint 
    images and the LCD shows CHANGE DRUM 
    SOON, replace the drum unit with a new one.
    Printed pages are 
    stained with toner or 
    have vertical 
    stripes.
    Dark Stripes or
    Toner StainsClean the FAX/MFC’s interior and the primary 
    corona wire of the toner cartridge. (See 
    Routine 
    Maintenance, 
    page 13-16 and Cleaning the Drum 
    Unit, 
    page 13-18.)  Make sure that the tab of the 
    corona wire is at the home position (). If after 
    cleaning, you still see dark stripes or toner stains 
    and the LCD shows CHANGE DRUM SOON, 
    replace the drum unit with a new one.
    Printed pages have 
    white in black text and 
    graphic areas.
    White SpotsMake sure that you use paper that meets the 
    specifications. Rough surface or thick media can 
    cause the problem. If you still see white spots and 
    the LCD shows CHANGE DRUM SOON, 
    replace the drum unit with a new one.
    Toner scatters and stains 
    the printed page.
    Scattering TonerAdjust the print conditions by setting the Print 
    Density function. Remove the drum unit and clean the 
    FAX/MFC’s interior. (See 
    Routine Maintenance, 
    page 13-16, Cleaning the Printer, page 13-17 and 
    Cleaning the Drum Unit, page 13-18.) Make sure that 
    you use paper that meets specifications. (See pages 2-
    7.) If you still have scattered toner and the LCD shows 
    CHANGE DRUM SOON, replace the drum unit 
    with a new one. 
    						
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