Canon Faxphone L190 User Guide

81
Clear Jams  ………………………………………………\
…………… 82Clearing Document Jams in the Feeder……………………………… 83
Cle

aring Paper Jams Inside the Machine  …………………………… 84
Resolve a Displayed Message ………………………………………… 87
Resolv e a
n E

rror Code ………………………………………………\
… 88
Improve Output Quality ………………………………………………\
 89
Resolve a Problem  ………………………………………………\
…… 91
Troubleshooting
This chapter describes how to clear paper jams and off   ers solutions to problems 
you may be having.
 

82
 Clear  Jams 
When  appears on the display, a paper jam has occurred in the feeder or 
inside the machine. To remove the jammed document or paper, follow the instructions on 
the display.
  Paper jam.
Press [  ] to
display steps.
WARNING
When removing jammed documents or paper:
Use caution to avoid paper cuts.
When removing jammed paper or in spect
 ing the inside of the machine:
Do not allow necklaces, bracelets, or other metal objects to touch the inside of the 
ma c

hine, as this may result in...

83
Tr o u b l e s h o o t i n g
 Clearing Document Jams in the Feeder
After removing any documents placed in the feeder, follow the procedure below to remove 
jammed documents.
1 Open the feeder cover and lift the lock release lever.
 
2 Remove any jammed document by pulling it gently.
 
3 Hold the green grip, and then open the inner cover.
 
4 Remove any jammed document by pulling it gently.
 
5 Close the inner cover.
6 Replace the release lever and close the feeder cover.
7 Place documents in the...

84
 Clearing Paper Jams Inside the Machine
Follow the procedure below to remove jammed paper.
1Step
StepCheck and remove the jammed paper inside the machine. 
1 Lift the scanning platform, and then open the toner cover.
2 Remove the toner cartridge.
 
3  Remove any jammed paper by pulling it gently.
 
4 Push up the green colored part (A), and then pull the paper exit guide (B) 
to open.
 (B)
(A)
5 Remove any jammed paper by pulling it gently.
 
6 Lift the paper exit guide, and then fi  rmly close it....

85
Tr o u b l e s h o o t i n g
7 Gently pull any jammed paper downward from between the fi xing unit 
(A) and roller (B) until the leading edge emerges from the machine.
 
(B)
(A)
8 When the leading edge emerges, hold both sides of the jammed paper 
and carefully pull it out.
 
2Step StepCheck and remove the jammed paper in the paper cassette.
1 Open the front cover and the lower front cover, and then remove any 
paper loaded in the paper cassette.
 
2 Remove any jammed paper by pulling it gently.
 
3...

86
 3Step
StepCheck and remove the jammed paper in the rear cover. 
1 Open the rear cover.
 
2 Remove any jammed paper by pulling it gently.
 
3 Close the rear cover.
4StepLower the scanning platform and restore to a printable condition.
1 Insert the toner cartridge.
2 Close the toner cover and lower the scanning platform. 
CAUTION
¢£¢£
¢£¢#£
Do not touch the fi   xing unit (A).
Touching the fi xing unit (A) may cause 
burn s a

s it becomes very hot during 
use.
Do not touch the transfer roller...

87
Tr o u b l e s h o o t i n g
 Resolve a Displayed Message 
This section describes some of messages related to the toner, memory, and paper.
For more details about other messages, see [Tr o u b l e s h o o t i n g]  
[ Onscreen Messages ] in the e-Manual.
Message Action
 The toner cartridge needs to be replaced soon. Prepare the replacement toner cartridge (→p.49).
 When the toner is evenly distributed inside the cartridge, it can be used for some time. If this 
mess
age do

es not disappear, replace...

88
 Resolve an Error Code 
If an error occurs, a report that contains a 3-digit error code is printed. Locate the error code in the table and follow the 
recommended actions to resolve the problem.
Job No.
Address
Name
Start Time
Call Length
Sheets
Result0123
0123456789
name
01/01 02:07 AM
0115
1
NG
#018  Busy/No Signal   
Error code
Error Code Cause
Action
#001 A document jam has occurred. Remove the jammed document.
#003 Transmission failed due to the high 
vo
lum e

 of data. When sending a fax:
•...

89
Tr o u b l e s h o o t i n g
Error Code CauseAction
#037 The machine’s memory is full. Print, send, or delete any documents stored in memory.
Th
e d

ata size exceeds the machine’s 
available memory. Reduce the data resolution or change the fi le format to reduce 
the data size. 
#099 A user canceled a job that is 
pro
c

essing to be sent or received.  Try to send or receive the document again. 
#995 A document waiting to be sent or 
re
c

eived has been canceled by a 
user. Try to send or receive...

90
SymptomExampleAction
The printed paper has 
ver t

ical streaks.
• Verify that the appropriate paper is being used (→p.22).
• Print a test page with new paper.
• If the machine is not in use for a long time after the toner cartridge 
has been replaced, change the < Special Mode B> settings from 
the operation panel.
• When copying, change the < Special Mode Z> settings from the 
operation panel.
• When faxing, change the < Special Mode Z> and  settings from the operation panel.
• When printing from a...