Canon network camera VBR13 User Manual
Have a look at the manual Canon network camera VBR13 User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1335 Canon manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Appendix 6 231 S311 Working error in external input/output service [err] S312 Working error in timer service [err] S320 PAN/TILT operation error [err] S330 Failure of fan [err]S331 Failure of heater [err] S410 Event service initialization error [crit] S411 External input/output service initialization error [crit] S412 Timer service initialization error [crit] Description cannot work extio [%1][%2][%3] (S311) %1 Error number %2 Cause of error %3 Error information Meaning An error occurred while the external input/output device service was running. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing. Description cannot work timer [%1][%2][%3] (S312) %1 Error number %2 Cause of error %3 Error information Meaning An internal error occurred in the timer service. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing. Description %1 error occurred. [%2] (S320) %1 PAN | TILT %2 Warning details Meaning An error occurred during operation or stopping of PAN/TILT. Countermeasure Check that the camera is not touching the dome, etc. If the error is not caused by problems such as contact with peripheral items, the camera is faulty. Arrange for servicing. Description fan [%1] is stopped (S330) %1 Fan number Meaning Detected that the fan is not rotating or the rotation speed has significantly decreased. Countermeasure If the problem persists after rebooting, the fan may have failed. Arrange for servicing. Description HEATER [%1] failure (S331) %1 Heater number Meaning An abnormality was detected when using the heater. Countermeasure There may be a connection problem with the heater unit you attached, so check the connections. If the problem persists after rebooting, the heater may have failed. Arrange for servicing. Description event initialization error [%1][%2] (S410) %1 Error number %2 Cause of error Meaning An error occurred in the initialization of the event service. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing. Description extio initialization error [%1][%2] (S411) %1 Error number %2 Cause of error Meaning An error occurred in the initialization of the external input/output device service. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing. Description timer initialization error [%1][%2] (S412) %1 Error number %2 Cause of error Meaning An error occurred in the initialization of the timer service. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing.
232 S413 Timer service runtime error [crit] S420 External IO controller has failed [crit] S430 Failure of temperature sensor [crit] Audio server error B301 Audio device error [err] B402 Audio server initialization failed [err] B403 Settings change failed [err] Video error V300 Video input error [err] V320 Internal error in intelligent service [err] V321 Pseudo mode setting error in intelligent service [err] Description timer working error [%1] (S413) %1 Error number Meaning An error occurred while the timer service was running. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing. Description external io controller is broken.(S420) Meaning The external IO controller has failed. Countermeasure The external IO controller firmware must be updated. If the problem persists after updating the firmware, the camera is faulty. Arrange for servicing. Description cannot get temperature (S430) Meaning The temperature cannot be acquired from the temperature sensor. Countermeasure If the problem persists after rebooting, the circuit board may have failed. Arrange for servicing. Description cannot use audio device for %1[%2:%3] (B301) %1 Send/Receive type (rx | tx) %2 Error type (open | write | flush) %3 Error number Meaning Detected an error in the audio device Countermeasure If the problem persists, please arrange for servicing. Description wvaudio initialization error [%1] (B402) %1 Error number Meaning The audio server could not be initialized. The audio server stops. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing.Description cannot set config [%1:%2] (B403) %1 Error notification number %2 Error number Meaning The settings could not be updated. The audio server stops. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing. Description video %1 warning - %2 (V300) %1 Video number %2 Error number Meaning An error in the video input was detected that may adversely affect the operation of the camera. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing. Description cannot work intelligent [%1][%2][%3]. (V320) %1 Error number %2 Cause of error %3 Error information Meaning An internal error occurred in intelligent service. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing. Description pseudo mode setting fail. (V321) Meaning An error occurred in the pseudo mode setting of intelligent service. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing.
Appendix 6 233 V400 Video input initialization error [crit] V401 Video input command error [crit] V402 Video input frozen [crit] V403 Video input error [crit]V420 Could not start intelligent service [crit] V421 Intelligent service error [crit] Uploader error A470 Uploader initialization failed [crit] Memory card error M301 Memory card control module error [err] M302 Cannot remove invalid file [err] Description video %1 initialization failure - %2(%3) (V400) %1 Video number %2 Process description %3 Error details Meaning The video input function was stopped because the video input system could not be initialized. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing. Description video %1 command error - %2(%3) (V401) %1 Video number %2 Process description %3 Error details Meaning The video input function was stopped because a video input command could not be processed. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing. Description video %1 stalled (V402) %1 Video number Meaning The video input function was stopped because video generation stopped. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing. Description video %1 fatal error - %2 (V403) %1 Video number %2 Error number Meaning The video input function was stopped because an error that does not permit recovery of the video input system was detected. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing.Description intelligent initialization error [%1][%2]. (V420) %1 Error number %2 Cause of error Meaning Failed to initialize intelligent service. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing. Description intelligent working error [%1][%2]. (V421) %1 Error number %2 Cause of error Meaning An error that does not permit recovery occurred while intelligent service was running. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing. Description uploader initialization failure - %1 (A470) %1 Error number Meaning The uploader could not be initialized. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing. Description %1 process failure (M301) %1 mount or unmount Meaning Mount or unmount process failed. Description Invalid file (%1) can not remove. (M302) %1 Name of removed file Meaning The invalid file could not be removed.
234 M303 Cannot process directory [err] M304 Failed to recreate management information [err] M305 Error when writing a video file [err] M400 Failed to initialize a memory card [crit] ONVIF error (RTP) R301 Distribution communication error [err] R302 Parameter acquisition failure [err] R303 Metadata distribution initialization failure [err] R304 Abnormal termination of client [err] R304 Client disconnected [err] R304 Client disconnected [err] R305 RTSP processing error [err] Description Can not open directory(%1)(M303) %1 Directory name Meaning Could not open directory to be processed. Description Fail updating management file(%1)(M304) %1 Management information identification number Meaning Process to recreate management information failed. Description write error %1 (%2) (M305) %1 Video file path %2 Reason for error Meaning An error occurred when writing a video file. Description Fail SD card initialization(%1).(M400) %1 Card initialization NG (det), power supplies control NG (proc) Meaning Process to initialize a memory card failed. Description message queue open error. %1 (R301) %1 Modules that generate errors RTP_CTRL_QUEUE RTP_DATA_QUEUE VIDEO_CTRL_QUEUE VIDEO_DATA_QUEUE AUDIO_CTRL_QUEUE AUDIO_DATA_QUEUE EVENT_CTRL_QUEUE RECVQ_META SENDQ_MEDIA Meaning A communication error occurred between modules. Countermeasure If the problem persists after repeated attempts and rebooting, the camera may be faulty. Arrange for servicing.Description cannot get parameter: %1 (R302) %1 user_account: User accountIP_address: IP address of the camera profile_media_configuration: MediaConfiguration information RTSP_port_number: RTSP port number Meaning Parameter acquisition has failed. Description metadata initialization error (R303) Meaning Metadata distribution initialization has failed. Description delete session from some kind of error: client_IP=%1, session_ID=%2 (R304) %1 Client IP address %2 Session ID Meaning The client session terminated abnormally. Description connection reset by peer: client_IP=%1 (R304) %1 Client IP address Meaning Disconnected from client. Description RTP/HTTP connection closed by client (R304) Meaning Disconnected from client. Description RTSP Error: error_code=500: Internal Server Error (R305) Meaning An RTSP processing error occurred.
Appendix 6 235 Warning log System warning S220 PAN/TILT operation warning [warning] S230 Decrease of fan rotation speed [warning] S231 Heater unit not operating [warning] HTTP server warning H143 User name specification error [notice] H144 Password specification error [notice] H201 Timeout disconnect [warning] wvhttp warning W101 Invalid user name [notice] W102 Invalid password [notice] W130 Buffer recovered [notice] W201 Invalid panorama image [warning] Description %1 warning detected. [%2] (S220) %1 PAN | TILT %2 Warning details Meaning An error occurred during operation or stopping of PAN/TILT. Countermeasure Check that the camera is not touching the dome, etc. Description fan [%1] speed is too slow. (S230) %1 Fan number Meaning Detected decrease in fan rotation speed. If this happens frequently, arrange for servicing. Description A 24 V AC power source is not supplied to the heater unit. (S231) Meaning A heater unit is attached but not supplied with a 24 V AC power source. Countermeasure The 24 V AC power source required to operate the heater unit is not being supplied. Check the type of power source and the power connection. Description (http_auth.c.XXX) get_password failed, IP:%1 (H143) %1 IP address Meaning An unknown user was specified in user authentication. This log message may also be displayed during normal operations when using a web browser other than Internet Explorer/Microsoft Edge. Description (http_auth.c.XXX) password doesn’t match for %1 username%2, IP:%3 (H144) %1 URL XSS vulnerability countermeasure implementation (process equivalent to ftpd) %2 User Name %3 IP address Meaning A wrong password was specified in user authentication. Description a request for %1 timed out after writing %d seconds (H201) %1 Request URI %d 360 (Timeout time) Meaning Disconnected due to HTTP server timeout (360 sec.). Description user not found (W101) Meaning The camera was accessed by an unauthorized user. Description user password mismatch (W102) Meaning The password is invalid. Description stream buffer recovered (W130) Meaning Image buffer for stream recording has recovered. Description corrupt panorama image - ignored (W201) Meaning Panorama image information acquisition failed.
236 W230 Buffer overflow [warning] Audio server warning B101 Received unusual request [notice] B102 Client connection denied [notice] B103 Client forcibly disconnected [notice] B201 Event notification failure [warning] B202 Event receive failure [warning] B203 Audio message send failure [warning] B204 Audio message receive error [warning] Camera application warning C201 Day/Night Mode switching warning [warning] C211 Camera control command overflow [warning] Description stream buffer overflowed (W230) Meaning The image buffer for the stream recording overflowed and images were discarded. Description %1 unusual request[%2] (B101) %1 Client host’s IP address %2 Unusual type (400 | 404) Meaning Refused due to command error (400) and parameter error (404). Description %1 request denied[%2] (B102) %1 Client host IP address %2 Denial type (41 | 43 | ...) Meaning Client connection was denied due to an authentication error (41), time specification error (42), insufficient resource (43), specification of unsupported codec (45), specification of unpermitted user level (47), too many clients (49) or invalid operation mode (4a). Countermeasure 41: Check user name, password or user list used when connecting. 42: Check playtime or maximum connection time settings used when connecting. 43: Reconnect or restart. 45: Use supported client software. 47: Check user level used when connecting. 49: Check client number settings. 4a: Check if usage of audio server is enabled. Description %1 access denied[%2] (B103) %1 Client host IP address %2 Denial type (41 | 42 | 4a) Meaning Connection was initially permitted, but the setting has subsequently been changed to prohibit access, thereby triggering a forced disconnection (the denial type is the same with B102).Description cannot notify %1 event [%2] (B201) %1 Event type (ald) %2 Error number Meaning Failed to notify event. Description cannot recv event [%1] (B202) %1 Error number Meaning Failed to receive event. Description audio message send error %1 [%2] (B203) %1 Message type %2 Error number Meaning Failed to send audio message. Description audio message recv error [%1:%2] (B204) %1 Error number %2 Reason for error Meaning Failed to receive audio message. Description Can’t switch Day/Night mode, because current mode is Auto.(C201) Meaning Day/Night Mode could not be switched. Countermeasure Set Day/Night Mode to manual. Description command queue overflowed (C211) Meaning The camera control command queue overflowed, and some commands were discarded. Countermeasure Allow a long er interval (200 ms) for sending the camera control command.
Appendix 6 237 Video warning V200 Video input warning [warning] Uploader warning A120 Resolution of upload destination name failed [notice] A121 Connection to upload destination failed [notice] A122 Connection to upload destination failed [notice] A134 Invalid upload setting (FTP/HTTP mode) [notice] A135 Invalid upload setting (FTP PORT/ PASV mode) [notice] A136 Invalid upload setting (HTTP notification only/image mode) [notice] A137 Invalid upload setting (E-mail notification) [notice] A138 Invalid upload setting (E-mail notification authentication mode) [notice] A274 Event buffer for upload overflowed [warning] A275 Image buffer for upload overflowed [warning] Description video %1 warning - %2 (V200) %1 Video number %2 Error number Meaning An error that permits recovery of the video input system was detected. Countermeasure Change video size or video quality, or decrease data size for each JPEG image. Description uploader cannot resolve the server name (A120) Meaning The name of the upload destination could not be resolved. Description uploader cannot connect the server (A121) Meaning Execution of connect to upload destination failed. Description uploader cannot connect the server (A122) Meaning The upload destination could not be connected due to a reason other than A120 and A121. Description ftp/http mode invalid. uploader set forcibly (A134) Meaning The upload mode setting is invalid. The upload function was forcibly disabled. Description ftp port/pasv mode invalid. uploader set forcibly (A135) Meaning The PORT/PASV mode setting in connection with FTP upload is invalid. The PASV mode was forcibly set. Description http notice/image mode invalid. uploader set forcibly (A136) Meaning The notification only/image mode setting in connection with HTTP upload is invalid. The image mode was forcibly set. Description mode invalid. uploader set forcibly (A137) Meaning The e-mail notification setting is invalid. Email notification was forcibly disabled. Description authentication mode invalid. uploader set forcibly (A138) Meaning The setting for e-mail notification authentication mode is invalid. “SMTP_AUTH” was forcibly set. Description event queue is full (A274) Meaning Event buffer for upload overflowed. Countermeasure Make adjustments to reduce the number of event occurrences. Description buffer queue is full (A275) Meaning Image buffer for upload overflowed. Countermeasure Make adjustments to reduce the number of event occurrences. Also adjust the video quality, video size and frame rate for upload.
238 Memory card warning M201 Memory card is write-protected [warning] M203 Not enough space on memory card [warning] M204 Invalid file removed [warning] M205 Checking management information file [warning] M206 Invalid management information removed [warning] M207 Memory card removed without unmounting [warning] ONVIF warning (RTP) R101 RTP session timeout [notice] R102 Information acquisition failure (RTP payload size) [notice] R102 Information acquisition failure (IP address) [notice] R103 RTSP authentication failure [notice] R107 RTSP connection failure [notice] Description Readonly filesystem (M201) Meaning A write-protected memory card is inserted. Description There is not available space (M203) Meaning Insufficient memory card capacity. Description Invalid file (%1) was removed. (M204) %1 Name of removed file Meaning An invalid file was removed. Description %1 checking management file (M205) %1 Start | Finish Meaning The memory card may have been removed without being unmounted. Start/finish checking management information file. Description Invalid db information(%1)(%2) was removed(M206) %1 Name of management information file containing invalid information %2 ID of invalid information Meaning Invalid management information was removed. Description Memory card was pulled before unmount. (M207) Meaning Memory card was removed when mounted. Description session timeout: session ID=%1 (R101) %1 Session ID Meaning RTP session has timed out. Description cannot get parameter: RTP_payload_size (R102) Meaning Information acquisition has failed (RTP payload size). Description cannot get parameter: IP_address (R102) Meaning Information acquisition has failed (IP address). Description RTSP authorization error (R103) Meaning RTSP authentication has failed. Description RTSP Error: error_code=%d: Service Unavailable (R107) %d 400: Value used for RTSP is invalid. 401: RTSP authentication failure or missing valid authentication information. 457: Playback time for RTSP is invalid. 501: An invalid RTSP option was used. 503: Failure to offer service, due to insufficient resources. The number of maximum RTP sessions, has passed the limit. Meaning RTSP connection has failed.
Appendix 6 239 Notification log System notification S001 System started [info] S002 System settings changed [info] S010 Event service started [info] S011 Event service shut down [info] S012 External device service started [info] S013 External device service shut down [info] S014 Timer service started [info] S015 Timer service shut down [info] S017 qtimer service started or shut down [info] S030 Heater unit detected [info] S070 Change to certificate [info] wvhttp notification W001 Starting and stopping of system [info] W030 Startup and shutdown of WebView Livescope Client [info] Description starting paramd (S001) Meaning Parameter management module started. Description Updated system settings. (S002) Meaning Settings not requiring rebooting were changed. Description starting event (S010) Meaning The event service was started. Description shutdown event (S011) Meaning The event service was shut down. Description starting extio (S012) Meaning The external device input/output service was started. Description shutdown extio (S013) Meaning The external device input/output service was shut down. Description starting timer (S014) Meaning The timer service was started. Description shutdown timer (S015) Meaning The timer service was shut down. Description %1 qtimer (S017) %1 (starting) or (stopping) Meaning The qtimer service was started or shut down. Description The heater unit is detected. (S030) Meaning A heater unit is attached. Description %1: succeeded to %2 certificate (S070) %1 ssl or 802.1X %2 generate | load | delete | restore Meaning A certificate was generated/loaded/ deleted/restored Description %1 webview (W001) %1 Starting or stopping Meaning wvhttp server (w ebview) has started or stopped. Description %1%2 host=, user=, prio=(W030) %1 W: WebView session, V: Session-less video client, N: Session-less event client %2 +: Connect, -: Disconnect Meaning The camera server client was connected or disconnected.
240 W031 Transmitted video data size [info] W040 Clearing to external memory [info] Audio server notification B001 Starting and stopping of audio server [info] B011 Audio client connected [info] B012 Audio client closed [info] Camera application notification C001 Starting and stopping of camera control module [info] C002 Camera application started and stopped [info] Video notification V001 Starting and stopping of video server [info] V020 Starting intelligent service [info] V021 Shutting down intelligence service [info] Uploader notification A004 Starting and stopping of uploader [info] A040 Number of uploads (MAIL) [info] Description %1= host=, user=, video=: (W031) 1% W: WebView session, V: Session-less video client Meaning When a client disconnected, the total data that was sent to the client displayed in number of frames. Description %1 the image storing - %2 (W040) %1 Starting or stopping %2 Reason for starting/stopping Meaning Started or stop ped clearing stream recording to external memory. Description %1 audio. (B001) %1 starting | stopping Meaning The audio server was started/shut down. Description [%1] %2 connected n=%3 (B011) %1 Client type (send | recv) %2 Client host IP address %3 Total number of clients Meaning An audio client was connected. Description [%1] %2 closed n=%3 (B012) %1 Client type (send | recv) %2 Client host IP address %3 Total number of clients Meaning An audio client was disconnected. Description %1 camerad (C001) %1 starting | stopping Meaning The camera control module started/ stopped. Description starting cameraappl (C002) Meaning The camera application started. Description %1 video (V001) %1 Starting or stopping Meaning The video server was started/stopped. Description starting intelligent. (V020) Meaning Intelligent service was started. Description shutdown intelligent. (V021) Meaning Intelligent service was shut down. Description %1 uploader (A004) %1 Starting or stopping Meaning The uploader was started or stopped. Description uploader mail: normal=%1 test=%2 (A040) %1 Number of normal uploads. %2 Number of test uploads. Meaning Shows the number of uploads executed.