Canon network camera VBR13 VE User Manual

							Setting Page
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You can update the firmware.
Device Information
[Model Name] and [Firmware Version]
Displays the information about the connected camera.
Updating Firmware
Configure the settings rela ted to firmware updates.
[Restore Default Settings]
The initial settings are restored when the firmware is updated.
If you set this to [Restore], the followin g settings are retained when initializing.
 Administrator Name
 Password
 Network Settings
 Time Zone
 Certificates
 Private Key
[Update Firmware]
Click [Browse], specify a firmware file fo r update, and click [Exec]. When the confirm ation message is displayed, click [OK] 
to start the firmware update.
The camera is rebooted afte r the firmware is updated.
[Maintenance] > [Update Firmware]
Updating the Camera Firmware
Caution
You must not turn off the camera while it  is performing the [Update Firmware] oper ation. Turning off the camera at this 
stage may result in disabling its ability to boot correctly.
The following settings can be configured here.
 Update Firmware 
						

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You can check the camera operations and connection history, and se t log message e-mail transmission.
View Logs
Display a history of camera operations and connections.
[View Logs]
If you click [View], the log  messages saved since the camera  was started are displayed.
For details on log messages, please refer to “List of Log Messages” (P. 230).
Log Notifications
Set the mail server and e-mail address to use for log notification.
[Use log notifications]
If you select [Enable], the following setting items for log notification are displayed.
[Notification Level]
Select the log notification level.
For details on levels of log messages, please refer to “Log Messages on the Camera” (P. 230).
[Copy E-mail Settings]
Copies the e-mail settings used in [V ideo Record] > [E-mail Notification] (P. 160). However, [Password] is not copied.
[Mail Server Name]
Enter the host name or IP  address of the SMTP server.
[Mail Server Port]
Enter the port number for  the SMTP server (factory default setting is [25]).
[Sender (From)]
Enter the e-mail address of the sender.
[Recipient (To)]
Enter the e-mail address of the recipient.
[Authentication]
Select an authentication method suit ed to the destination SMTP server.
[Maintenance] > [Log]
Checking/Sending Camera Log Information
The following settings can be configured here.
 View Logs
 Log Notifications 
						

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[User Name], [Password], [POP Server]
Enter the user name and password needed for authentication, and the POP server host name or IP address when e-mail 
authentication is set to [POP before SMTP].
Enter the user name and password needed for authenticat ion when e-mail authentication is set to [SMTP-AUTH].
[Subject]
Enter the subject of the e-mail in alphanumeric characters.
[Log Notification Test]
Clicking [Exec] initiates an e-mail notification test based on the settings currently entered.
If something other than [None] is sel ected for [Authentication], click [Exec] be fore clicking [Apply] after entering the 
[Password]. 
						

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							Chapter
 
Appendix
This chapter provides supplementary information on camera functions, and explains the measures to take 
when trouble occurs or a message is displayed during camera use. It also explains how to reset the camera to 
the factory default setting state. 
						

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According to the setting item, you can specify parameters using modifier “% characters”.
Note
 A runtime error will occur if the specified name does not match.
 If this modifier is not defined, “%” will be deleted.
Modifiers
ModifiersMeaningDescription of character string entered
%n Reason for capture (number) 0 (test) | 1 (External  device input 1) | 2 (External device input 2) |
33 (Timer 1) | 34 (Timer 2) | 35 (Timer 3) | 36 (Timer 4) | 145 (Volume detection) | 146 (Scream 
Detection) | 160 (Auto Tracking) | 161 (Intelligent Function Detection Setting 1) | 
162 (Intelligent Function Detection Setting 2) | 163 (Intelligent Function Detection Setting 3) | 
164 (Intelligent Function Detection Setting 4) | 165 (Intelligent Function Detection Setting 5) | 
166 (Intelligent Function Detection Setting 6) | 167 (Intelligent Function Detection Setting 7) | 
168 (Intelligent Function Detection Setting 8) | 169 (Intelligent Function Detection Setting 9) | 
170 (Intelligent Function Detection Setting 10) | 171 (Intelligent Function Detection Setting 11) | 
172 (Intelligent Function Detection Setting 12) | 173 (Intelligent Function Detection Setting 13) | 
174 (Intelligent Function Detection Setting 14) | 175 (Intelligent Function Detection Setting 15) | 
201 (Linked Event 1) | 202 (Linked Event 2) | 203 (Linked Event 3) | 204 (Linked Event 4)
%N Reason for capture  (character string)  | Intelligent Function Detection Setting name 
| NULL (blank entry or interval timer test)
%O Reason for capture (ON/OFF) OFF | ON
%X Width of image Number of pixels in horizontal direction
%Y Height of image Number of pixels in vertical direction
%C Camera number 1
%D Camera Name Setting for [Camer a Name (alphanumeric characters)]
%P Pan position  -180.00 – 180.00   -179.99 – 180.00   0
%T Tilt position
 -180.00 – 180.00   -179.99 – 180.00   0
%Z Zoom position 0.01 – 300.00
%R Rotation position 0
%V Camera server VB-R13VE / VB-R13 / VB-R12VE / VB-M50B / VB-H652LVE / VB-H651V
%y Year of capture time 2001 – 2031
%m Month of capture time 01 – 12
%d Day of capture time 01 – 31
%w Day of week of capture time 0 – 6 (Sunday to Saturday)
%H Hours of capture time 00 – 23
%M Minutes of capture time 00 – 59
%S Seconds of capture time 00 – 59
%s Milliseconds of capture time 000 – 999
%z Time zone of capture time -1200 – +1300
%a Weekday name of capture  time Sun | Mon | Tue | Wed | Thu | Fri | Sat
%b Month name of capture time Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec
%h Host Name
R13R12M50H652H651
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Available Modifiers
The modifiers that can be used for each setting item are specified below.
[HTTP Upload] (P. 157)
[Parameter (query string)]
All modifiers can be used.
[FTP Upload] (P. 158)
[Subdirectory Name to Create]
Only the modifiers %y, %m, %d, %w, %H, %h, %n can be used.
[File Name to Create]
Only the modifiers %y, %m, %d, %w, %H, %M, %S, %s, %n can be used.
[E-mail Notification] (P. 160)
[Message Body]
All modifiers can be used. 
						

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Before contacting the dealer from whom you purchased the product or Canon Customer Service Center, check the 
following items. If a log message is displayed, check the details of the message  and the corresponding countermeasures in 
the log message list.
Note
 For information on troubleshooting for the Camera Managem ent Tool, please refer to “Camera Management Tool User Manual”.
 For information on troubleshooting for the Recorded Video Ut ility, please refer to “Recorded Video Utility User Manual”.
Troubleshooting
ProblemCountermeasures
The camera does not launch. If you are using a PoE hub, check if the LAN cable is connected correctly.
 If you are using an AC adapter (sold separately), check if the AC adapter is 
connected correctly.
 Turn the camera off and on again (ple ase refer to “Installation Guide”).
Cannot connect to the camera.  Check if the LAN cable is connected correctly.
 Check if the network to which the camer a is connected is set up correctly. In 
particular, check if the IP address, subnet  mask and default gateway address are set 
within the ranges supported by the applicable network.
 If you have changed the IP address, the new address will not become effective until  the camera is rebooted.
 Check if the correct URI (camera IP address) is entered in your web browser (P. 40).
 Check whether the connection is from a computer whose access is blocked in  [Security] > [Host Restrictions] (P. 204) on the Setting Page.
 Ask your system administrator whether the  authentication method set in [Security] > 
[802.1X] (P. 209) on the Setting Page and the combination of [User Name], 
[Password] and certificates match th e rules of the network to connect to.
The Camera Viewer will not launch.  If the message “Your web browser is not supported.” is displayed, use Internet 
Explorer 9 or greater, or a version of  Chrome that is guaranteed to operate.
 If the message “JavaScript is not available or disabled on your web browser.” is  displayed, click [Network and Internet] >  [Internet Option] > [Security] > [Custom 
Level] in [Control Panel], and set [Active scripting] to [Enable].
 To enable authorized users and guest users to  use the Camera Viewer, specify the following 
settings on the Setting Page. – Assign [Camera Control] or [Video Distribution] to authorized users/guest users in 
[Basic] > [User Management] > [User Authority].
– Set [Basic] > [Viewer] > [General] >  [Default Page] to [Display Viewer].
– To also enable guest users to use the Camera Viewer, set [Basic] > [Viewer] > 
[Viewer Settings] to [Do not authenticate].
Cannot use some functions of the Camera 
Viewer.  Follow the procedure in “Adding the Camera IP Address as a Trusted Site” (P. 34) to 
add this website to [Trusted sites] in the [Security] settings.
 If you are using a web browser other than In ternet Explorer or if the Canon Network 
Camera Addon Module is not correctly in stalled when using Internet Explorer, the 
following functions cannot be used.
– Receiving/transmitting audio 
– Receiving/playing H.264 video
Video is not displayed.  The number of Viewers that can access the camera at the same time is restricted by 
the setting in [Maximum Number of Client s] in [Server] > [Video Server] (a maximum 
of 30 can be specified). If this restriction is exceeded, a message is displayed and 
video is not displayed.
 Video can only be displayed by authoriz ed users and guest users if [Video 
Distribution] privileges are assigned. As k your administrator to assign [Video 
Distribution] privileges in [Basic] > [User Management] > [User Authority].
 If the Viewer is opened with Internet Expl orer 10 or 11 on a 64-bit operating system, 
H.264 video may not be able to be received or played if the camera is added to the list 
of trusted sites and the enhanced protected mode is enabled. In this case, add the 
camera to the list of trusted sites to di sable the protected mode of trusted sites.
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There is no audio. If there is no audio, check the audio server settings of the camera as well as the sound 
and audio device settings for the computer.
 If the Camera Viewer is used with admini strator privileges, check whether the Viewer 
using audio with the administrator privileges of RM Viewer, etc. is connected to the 
camera.
 Audio can only be used by authorized users  and guest users if [Audio Distribution] 
privileges are assigned. As k your administrator to assign [Audio Distribution] 
privileges in [Basic] > [User Management] > [User Authority].
 If the Viewer is opened with Internet Expl orer 10 or 11 on a 64-bit operating system, 
the audio may not be able to be received or transmitted if the enhanced protected 
mode is enabled. In this case, add the camera to the list of trusted sites to disable the 
protected mode of trusted sites.
The camera cannot be controlled.  If you connect the Camera Viewer as an administrator, you will have exclusive 
possession of the camera control privileges. If you connect to the Viewer as an 
authorized user or guest user, you cannot  control the camera unless the administrator 
releases camera control. Consult the administrator (P. 55).
The viewer gets disconnected.  Check the network and computer for abnormality.
 Reboot the computer and connect again.
 Connections from authorized users and gues t users are disconnected while creating a 
panorama image. 
You forgot the administrator password.  You can initialize all  settings of the camera excluding date and time using the reset 
switch (P. 245). After performing initialization, use the Camera Management Tool to 
register the administrator account again. Th e IP address and subnet mask, etc. also 
need to be set again because the network settings are initialized.
Data cannot be uploaded.  Check that the upload destination of [Video Record] > [Upload] and the upload 
operation upon an event of the [Ev ent] menu are both set correctly.
 The settings for an upload destination that has been applied can be checked by 
executing a server upload test in [Video Record] > [Upload] on the Setting Page 
(P. 156).
 Check [Maintenance] > [Log] > [View Logs] > [View Logs] or logs on the server to 
check the detailed operating environment. For details on [View Logs], please refer to 
“Uploader error” (P. 233), “Uploader warning” (P. 237), or “Uploader notification” 
(P. 240) of “List of Log Messages”. Also please refer to “Important” on P. 156.
 For the server settings, contact your system administrator.
Video cannot be recorded on an memory 
card.  Check [Memory Card] > [Memory Card Information] on the Setting Page (P. 217).
 Video cannot be recorded if the memory
 card has insufficient space and [Memory 
Card] > [Memory Card Operations] > [Overw rite videos] is set to [Disable] on the 
Setting Page (P. 216). Set [Overwrite videos ] to [Enable] or use the Recorded Video 
Utility to delete unnecessary videos.
 To record video to an memory card when an event occurs, check the [Video Record  Action] settings under [Video Record] > [Memory Card] >[Video Record Setting] in 
the Setting Page. When [Video Record Action] is set to [Upload], change it to [Record 
to Memory Card].
 When recording-mode stream video that  could not be transmitted due to network 
errors or video for which the HTTP/FTP upload  failed is not stored on the memory card, 
check [Operation Settings] under [Video R ecord] > [Memory Card] > [Memory Card 
Operations] in the Setting Page. When [Ope ration Settings] is set to [Save Log], 
change it to [Save Logs and Videos].
 To manually save recordings to a memory card, obtain camera control privileges.
Files cannot be saved.  Windows prohibits saving to certain folders. Accordingly, an attempt to save a file may 
fail. Specify [Documents], [Pictures] and other folders.
ProblemCountermeasures
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Log Messages on the Camera
The list of log messages displayed in [View Logs] in [Maintenance] > [Log] > [View Logs] on the Setting Page (P. 222).
Log messages are classified into the following types.
Note
If no content is recorded in a log for approximately two hour s, “-- MARK --” will be recorded in the message area.
Error Log
System Error
S302 Error on saving settings [err]
S303 Error on saving settings [err] S307 Error on saving settings [err]
S310 Working error in event service [err]
List of Log Messages
CategoryLevelCodeFault level
crit
Error 4xx Software-level failure  (Task operations will stop)
err Error 3xx Operational error (Operations will continue)
warning Warning 2xx Non-operational error
notice Warning 1xx Error external to the system
info Information 0xx Information on normal operation
Description Can’t update system settings (S302)
Meaning An error generated while the system 
was saving a setting. Setting could not 
be saved.
Countermeasure Provide enough memory space by  deleting unnecessary files in the user 
memory area, etc.
Description Can’t update files of system settings  (S303)
Meaning An error generated while the system  was saving a setting. Setting could not 
be saved.
Countermeasure Provide enough memory space by  deleting unnecessary files in the user 
memory area, etc.
Description (vbadmin.c XXX) Can’t update system settings (S307)
Meaning An error generated while the settings  were saved by the setup protocol. 
Setting could not be saved.
Countermeasure Provide enough memory space by  deleting unnecessary files in the user 
memory area, etc.
Description cannot work event [%1][%2][%3]  (S310)
%1 Error number
%2 Cause of error
%3 Error information
Meaning An error occurred while the event  service was running.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.