Canon network camera VBR13 VE User Manual

							Appendix
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S311 Working error in external input/output 
service [err]
S312 Working error in timer service [err]
S320 PAN/TILT operation error [err]
S330 Failure of fan [err]S331 Failure of heater [err]
S410 Event service initialization error [crit]
S411 External input/output service 
initialization error [crit]
S412 Timer service initialization error [crit]
Description cannot work extio [%1][%2][%3] 
(S311)
%1 Error number
%2 Cause of error
%3 Error information
Meaning An error occurred while the external  input/output device service was 
running.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description cannot work timer [%1][%2][%3]  (S312)
%1 Error number
%2 Cause of error
%3 Error information
Meaning An internal error occurred in the timer  service.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description %1 error occurred. [%2] (S320)
%1 PAN | TILT
%2 Warning details
Meaning An error occurred during operation or  stopping of PAN/TILT.
Countermeasure Check that the camera is not touching  the dome, etc.
If the error is not caused by problems 
such as contact with peripheral items, 
the camera is faulty. Arrange for 
servicing.
Description fan [%1] is stopped (S330)
%1 Fan number
Meaning Detected that the fan is not rotating or  the rotation speed has significantly 
decreased.
Countermeasure If the problem persists after rebooting,  the fan may have failed. Arrange for 
servicing.
Description HEATER [%1] failure (S331)
%1 Heater number
Meaning An abnormality was detected when using the heater.
Countermeasure There may be a connection problem  with the heater unit you attached, so 
check the connections. If the problem 
persists after rebooting, the heater may 
have failed. Arrange for servicing.
Description event initialization error [%1][%2]  (S410)
%1 Error number
%2 Cause of error
Meaning An error occurred in the initialization of  the event service.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description extio initialization error [%1][%2]  (S411)
%1 Error number
%2 Cause of error
Meaning An error occurred in the initialization of  the external input/output device 
service.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description timer initialization error [%1][%2]  (S412)
%1 Error number
%2 Cause of error
Meaning An error occurred in the initialization of  the timer service.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing. 
						

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S413 Timer service runtime error [crit]
S420 External IO controller has failed [crit]
S430 Failure of temperature sensor [crit]
 Audio server error
B301 Audio device error [err]
B402 Audio server initialization failed [err] B403 Settings change failed [err]

Video error
V300 Video input error [err]
V320 Internal error in intelligent service [err]
V321 Pseudo mode setting error in intelligent 
service [err]
Description timer working error [%1] (S413)
%1 Error number
Meaning An error occurred while the timer 
service was running.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description external io controller is broken.(S420)
Meaning The external IO controller has failed.
Countermeasure The external IO controller firmware  must be updated. If the problem 
persists after updating the firmware, 
the camera is faulty. Arrange for 
servicing.
Description cannot get temperature (S430)
Meaning The temperature cannot be acquired  from the temperature sensor.
Countermeasure If the problem persists after rebooting,  the circuit board may have failed. 
Arrange for servicing.
Description cannot use audio device for  %1[%2:%3] (B301)
%1 Send/Receive type (rx | tx)
%2 Error type (open | write | flush)
%3 Error number
Meaning Detected an error in the audio device
Countermeasure If the problem persists, please arrange  for servicing.
Description wvaudio initialization error [%1] (B402)
%1 Error number
Meaning The audio server could not be  initialized. The audio server stops.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.Description cannot set config [%1:%2] (B403)
%1 Error notification number
%2 Error number
Meaning The settings could not be updated. The audio server stops.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description video %1 warning - %2 (V300)
%1 Video number
%2 Error number
Meaning An error in the video input was 
detected that may adversely affect the 
operation of the camera.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description cannot work intelligent [%1][%2][%3].  (V320)
%1 Error number
%2 Cause of error
%3 Error information
Meaning An internal error occurred in intelligent 
service.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description pseudo mode setting fail. (V321)
Meaning An error occurred in the pseudo mode 
setting of intelligent service.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing. 
						

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V400 Video input initialization error [crit]
V401 Video input command error [crit]
V402 Video input frozen [crit]
V403 Video input error [crit]V420 Could not start intelligent service [crit]
V421 Intelligent service error [crit]

Uploader error
A470 Uploader initialization failed [crit]
Memory card error
M301 Memory card control module error [err]
M302 Cannot remove invalid file [err]
Description video %1 initialization failure - %2(%3) 
(V400)
%1 Video number
%2 Process description
%3 Error details
Meaning The video input function was stopped  because the video input system could 
not be initialized.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description video %1 command error - %2(%3)  (V401)
%1 Video number
%2 Process description
%3 Error details
Meaning The video input function was stopped  because a video input command could 
not be processed.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description video %1 stalled (V402)
%1 Video number
Meaning The video input function was stopped  because video generation stopped.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description video %1 fatal error - %2 (V403)
%1 Video number
%2 Error number
Meaning The video input function was stopped  because an error that does not permit 
recovery of the video input system was 
detected.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.Description intelligent initialization error [%1][%2]. (V420)
%1 Error number
%2 Cause of error
Meaning Failed to initialize intelligent service.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description intelligent working error [%1][%2].  (V421)
%1 Error number
%2 Cause of error
Meaning An error that does not permit recovery  occurred while intelligent service was 
running.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description uploader initialization failure - %1  (A470)
%1 Error number
Meaning The uploader could not be initialized.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description %1 process failure (M301)
%1 mount or unmount
Meaning Mount or unmount process failed.
Description Invalid file (%1) can not remove.  (M302)
%1 Name of removed file
Meaning The invalid file could not be removed. 
						

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M303 Cannot process directory [err]
M304 Failed to recreate management 
information [err]
M305 Error when writing a video file [err]
M400 Failed to initialize a memory card [crit]
ONVIF error (RTP)
R301 Distribution communication error [err] R302 Parameter acquisition failure [err]
R303 Metadata distribution initialization 
failure [err]
R304 Abnormal termination of client [err]
R304 Client disconnected [err]
R304 Client disconnected [err]
R305 RTSP processing error [err]
Description Can not open directory(%1)(M303)
%1 Directory name
Meaning Could not open directory to be 
processed.
Description Fail updating management  file(%1)(M304)
%1 Management information identification  number
Meaning Process to recreate management  information failed.
Description write error  %1 (%2) (M305)
%1 Video file path
%2 Reason for error
Meaning An error occurred when writing a video  file.
Description Fail SD card initialization(%1).(M400)
%1 Card initialization NG (det), power  supplies control NG (proc)
Meaning Process to initialize a memory card  failed.
Description message queue open error. %1 (R301)
%1 Modules that generate errors RTP_CTRL_QUEUE
RTP_DATA_QUEUE
VIDEO_CTRL_QUEUE
VIDEO_DATA_QUEUE
AUDIO_CTRL_QUEUE
AUDIO_DATA_QUEUE
EVENT_CTRL_QUEUE
RECVQ_META
SENDQ_MEDIA
Meaning A communication error occurred  between modules.
Countermeasure If the problem persists after repeated  attempts and rebooting, the camera 
may be faulty. Arrange for servicing.Description cannot get parameter:  %1 (R302)
%1 user_account: User accountIP_address: IP address of the camera
profile_media_configuration:
MediaConfiguration information
RTSP_port_number: RTSP port number
Meaning Parameter acquisition has failed.
Description metadata initialization error (R303)
Meaning Metadata distribution initialization has  failed.
Description delete session from some kind of error:   client_IP=%1, session_ID=%2 (R304)
%1 Client IP address
%2 Session ID
Meaning The client session terminated  abnormally.
Description connection reset by peer:   client_IP=%1 (R304)
%1 Client IP address
Meaning Disconnected from client.
Description RTP/HTTP connection closed by client  (R304)
Meaning Disconnected from client.
Description RTSP Error:  error_code=500:  Internal  Server Error (R305)
Meaning An RTSP processing error occurred. 
						

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Warning log
System warning
S220 PAN/TILT operation warning [warning]
S230 Decrease of fan rotation speed 
[warning]
S231 Heater unit not operating [warning]
HTTP server warning
H143 User name specification error [notice] H144 Password specification error [notice]
H201 Timeout disconnect [warning]

wvhttp warning
W101 Invalid user name [notice]
W102 Invalid password [notice]
W130 Buffer recovered [notice]
W201 Invalid panorama image [warning]
Description %1 warning detected. [%2] (S220)
%1 PAN | TILT
%2 Warning details
Meaning An error occurred during operation or 
stopping of PAN/TILT.
Countermeasure Check that the camera is not touching  the dome, etc.
Description fan [%1] speed is too slow. (S230)
%1 Fan number
Meaning Detected decrease in fan rotation  speed.
If this happens frequently, arrange for 
servicing.
Description A 24 V AC power source is not  supplied to the heater unit. (S231)
Meaning A heater unit is attached but not  supplied with a 24 V AC power source.
Countermeasure The 24 V AC power source required to  operate the heater unit is not being 
supplied. Check the type of power 
source and the power connection.
Description (http_auth.c.XXX) get_password failed,  IP:%1 (H143)
%1 IP address
Meaning An unknown user was specified in user  authentication. This log message may 
also be displayed during normal 
operations when using a web browser 
other than Internet Explorer/Microsoft 
Edge.
Description (http_auth.c.XXX) password doesn’t match for %1 username%2, IP:%3 
(H144)
%1 URL XSS vulnerability countermeasure  implementation (process equivalent to 
ftpd)
%2 User Name
%3 IP address
Meaning A wrong password was specified in  user authentication.
Description a request for %1 timed out after writing  %d seconds (H201)
%1 Request URI
%d 360 (Timeout time)
Meaning Disconnected due to HTTP server  timeout (360 sec.).
Description user  not found (W101)
Meaning The camera was accessed by an 
unauthorized user.
Description user  password  mismatch (W102)
Meaning The password is invalid.
Description stream buffer recovered (W130)
Meaning Image buffer for stream recording has 
recovered.
Description corrupt panorama image - ignored  (W201)
Meaning Panorama image information 
acquisition failed. 
						

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W230 Buffer overflow [warning]
Audio server warning
B101 Received unusual request [notice]
B102 Client connection denied [notice]
B103 Client forcibly disconnected [notice] B201 Event notification failure [warning]
B202 Event receive failure [warning]
B203 Audio message send failure [warning]
B204 Audio message receive error [warning]

Camera application warning
C201 Day/Night Mode switching warning 
[warning]
C211 Camera control command overflow 
[warning]
Description stream buffer overflowed (W230)
Meaning The image buffer for the stream 
recording overflowed and images were 
discarded.
Description %1 unusual request[%2] (B101)
%1 Client host’s IP address
%2 Unusual type (400 | 404)
Meaning Refused due to command error (400)  and parameter error (404).
Description %1 request denied[%2] (B102)
%1 Client host IP address
%2 Denial type (41 | 43 | ...)
Meaning Client connection was denied due to  an authentication error (41), time 
specification error (42), insufficient 
resource (43), specification of 
unsupported codec (45), specification 
of unpermitted user level (47), too 
many clients (49) or invalid operation 
mode (4a).
Countermeasure 41: Check user name, password or  user list used when connecting.
42: Check playtime or maximum 
connection time settings used when 
connecting.
43: Reconnect or restart.
45: Use supported client software.
47: Check user level used when 
connecting.
49: Check client number settings.
4a: Check if usage of audio server is 
enabled.
Description %1 access denied[%2] (B103)
%1 Client host IP address
%2 Denial type (41 | 42 | 4a)
Meaning Connection was initially permitted, but  the setting has subsequently been 
changed to prohibit access, thereby 
triggering a forced disconnection (the 
denial type is the same with B102).Description cannot notify %1 event [%2] (B201)
%1 Event type (ald)
%2 Error number
Meaning Failed to notify event.
Description cannot recv event [%1] (B202)
%1 Error number
Meaning Failed to receive event.
Description audio message send error %1 [%2] (B203)
%1 Message type
%2 Error number
Meaning Failed to send audio message.
Description audio message recv error [%1:%2]  (B204)
%1 Error number
%2 Reason for error
Meaning Failed to receive audio message.
Description Can’t switch Day/Night mode, because  current mode is Auto.(C201)
Meaning Day/Night Mode could not be  switched.
Countermeasure Set Day/Night Mode to manual.
Description command queue overflowed (C211)
Meaning The camera control command queue  overflowed, and some commands 
were discarded.
Countermeasure Allow a long er interval (200 ms) for 
sending the camera control command. 
						

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Video warning
V200 Video input warning [warning]
Uploader warning
A120 Resolution of upload destination name 
failed [notice]
A121 Connection to upload destination failed 
[notice]
A122 Connection to upload destination failed 
[notice]
A134 Invalid upload setting (FTP/HTTP 
mode) [notice] A135 Invalid upload setting (FTP PORT/
PASV mode) [notice]
A136 Invalid upload setting (HTTP 
notification only/image mode) [notice]
A137 Invalid upload setting (E-mail 
notification) [notice]
A138 Invalid upload setting (E-mail 
notification authentication mode) [notice]
A274 Event buffer for upload overflowed 
[warning]
A275 Image buffer for upload overflowed 
[warning]
Description video %1 warning - %2 (V200)
%1 Video number
%2 Error number
Meaning An error that permits recovery of the 
video input system was detected.
Countermeasure Change video size or video quality, or  decrease data size for each JPEG 
image.
Description uploader cannot resolve the server  name (A120)
Meaning The name of the upload destination  could not be resolved.
Description uploader cannot connect the server  (A121)
Meaning Execution of connect to upload  destination failed.
Description uploader cannot connect the server  (A122)
Meaning The upload destination could not be  connected due to a reason other than 
A120 and A121.
Description ftp/http mode invalid. uploader set   forcibly (A134)
Meaning The upload mode setting is invalid. The  upload function was forcibly disabled.
Description ftp port/pasv mode invalid. uploader 
set  forcibly (A135)
Meaning The PORT/PASV mode setting in  connection with FTP upload is invalid. 
The PASV mode was forcibly set.
Description http notice/image mode invalid.  uploader set  forcibly (A136)
Meaning The notification only/image mode  setting in connection with HTTP upload 
is invalid. The image mode was 
forcibly set.
Description mode invalid. uploader set   forcibly (A137)
Meaning The e-mail notification setting is invalid.  Email notification was forcibly 
disabled.
Description authentication mode invalid. uploader  set  forcibly (A138)
Meaning The setting for e-mail notification  authentication mode is invalid. 
“SMTP_AUTH” was forcibly set.
Description event queue is full (A274)
Meaning Event buffer for upload overflowed.
Countermeasure Make adjustments to reduce the  number of event occurrences.
Description buffer queue is full (A275)
Meaning Image buffer for upload overflowed.
Countermeasure Make adjustments to reduce the  number of event occurrences. Also 
adjust the video quality, video size and 
frame rate for upload. 
						

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Memory card warning
M201 Memory card is write-protected 
[warning]
M203 Not enough space on memory card 
[warning]
M204 Invalid file removed [warning]
M205 Checking management information file 
[warning]
M206 Invalid management information 
removed [warning]
M207 Memory card removed without 
unmounting [warning]
ONVIF warning (RTP)
R101 RTP session timeout [notice]
R102 Information acquisition failure (RTP 
payload size) [notice]
R102 Information acquisition failure (IP 
address) [notice]
R103 RTSP authentication failure [notice]
R107 RTSP connection failure [notice]
Description Readonly filesystem (M201)
Meaning A write-protected memory card is 
inserted.
Description There is not available space (M203)
Meaning Insufficient memory card capacity.
Description Invalid file (%1) was removed. (M204)
%1 Name of removed file
Meaning An invalid file was removed.
Description %1 checking management file (M205)
%1 Start | Finish
Meaning The memory card may have been  removed without being unmounted. 
Start/finish checking management 
information file.
Description Invalid db information(%1)(%2) was  removed(M206)
%1 Name of management information file  containing invalid information
%2 ID of invalid information
Meaning Invalid management information was  removed.
Description Memory card was pulled before  unmount. (M207)
Meaning Memory card was removed when  mounted.
Description session timeout:  session ID=%1 (R101)
%1 Session ID
Meaning RTP session has timed out.
Description cannot get parameter:   RTP_payload_size (R102)
Meaning Information acquisition has failed (RTP  payload size).
Description cannot get parameter:  IP_address  (R102)
Meaning Information acquisition has failed (IP  address).
Description RTSP authorization error (R103)
Meaning RTSP authentication has failed.
Description RTSP Error: error_code=%d: Service  Unavailable (R107)
%d 400: Value used for RTSP is invalid. 401: RTSP authentication failure or 
missing valid authentication 
information.
457: Playback time for RTSP is invalid.
501: An invalid RTSP option was used.
503: Failure to offer service, due to 
insufficient resources.
The number of maximum RTP 
sessions, has passed the limit.
Meaning RTSP connection has failed. 
						

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Notification log
System notification
S001 System started [info]
S002 System settings changed [info]
S010 Event service started [info]
S011 Event service shut down [info]
S012 External device service started [info]
S013 External device service shut down 
[info]
S014 Timer service started [info]
S015 Timer service shut down [info] S017 qtimer service started or shut down 
[info]
S030 Heater unit detected [info]
S070 Change to certificate [info]

wvhttp notification
W001 Starting and stopping of system [info]
W030 Startup and shutdown of WebView 
Livescope Client [info]
Description starting paramd (S001)
Meaning Parameter management module 
started.
Description Updated system settings. (S002)
Meaning Settings not requiring rebooting were  changed.
Description starting event (S010)
Meaning The event service was started.
Description shutdown event (S011)
Meaning The event service was shut down.
Description starting extio (S012)
Meaning The external device input/output  service was started.
Description shutdown extio (S013)
Meaning The external device input/output  service was shut down.
Description starting timer (S014)
Meaning The timer service was started.
Description shutdown timer (S015)
Meaning The timer service was shut down.
Description %1 qtimer (S017)
%1 (starting) or (stopping)
Meaning The qtimer service was started or shut  down.
Description The heater unit is detected. (S030)
Meaning A heater unit is attached.
Description %1: succeeded to %2 certificate  (S070)
%1 ssl or 802.1X
%2 generate | load | delete | restore
Meaning A certificate was generated/loaded/ deleted/restored
Description %1 webview (W001)
%1 Starting or stopping
Meaning wvhttp server (w ebview) has started or 
stopped.
Description %1%2 host=, user=,  prio=(W030)
%1 W: WebView session, V: Session-less  video client, N: Session-less event 
client
%2 +: Connect, -: Disconnect
Meaning The camera server client was  connected or disconnected. 
						

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W031 Transmitted video data size [info]
W040 Clearing to external memory [info]
Audio server notification
B001 Starting and stopping of audio server 
[info]
B011 Audio client connected [info]
B012 Audio client closed [info]
Camera application notification
C001 Starting and stopping of camera control 
module [info]
C002 Camera application started and 
stopped [info]
Video notification
V001 Starting and stopping of video server 
[info]
V020 Starting intelligent service [info]
V021 Shutting down intelligence service [info]
Uploader notification
A004 Starting and stopping of uploader [info]
A040 Number of uploads (MAIL) [info]
Description %1= host=, user=,
video=: (W031)
1% W: WebView session, V: Session-less  video client
Meaning When a client disconnected, the total  data that was sent to the client 
displayed in number of frames.
Description %1 the image storing - %2 (W040)
%1 Starting or stopping
%2 Reason for starting/stopping
Meaning Started or stop ped clearing stream 
recording to external memory.
Description %1 audio. (B001)
%1 starting | stopping
Meaning The audio server was started/shut  down.
Description [%1] %2 connected n=%3 (B011)
%1 Client type (send | recv)
%2 Client host IP address
%3 Total number of clients
Meaning An audio client was connected.
Description [%1] %2 closed n=%3 (B012)
%1 Client type (send | recv)
%2 Client host IP address
%3 Total number of clients
Meaning An audio client was disconnected.
Description %1 camerad (C001)
%1 starting | stopping
Meaning The camera control module started/ stopped.
Description starting cameraappl (C002)
Meaning The camera application started.
Description %1 video (V001)
%1 Starting or stopping
Meaning The video server was started/stopped.
Description starting intelligent. (V020)
Meaning Intelligent service was started.
Description shutdown intelligent. (V021)
Meaning Intelligent service was shut down.
Description %1 uploader (A004)
%1 Starting or stopping
Meaning The uploader was started or stopped.
Description uploader mail:  normal=%1 test=%2  (A040)
%1 Number of normal uploads.
%2 Number of test uploads.
Meaning Shows the number of uploads  executed.