Canon printer imageCLASS MF6590 User Manual

							
Maintenance
10-26

Transporting the Machine
Follow this procedure to avoid 
vibration damage to the machine when 
transporting it over a long distance.
1 Turn off the main power switch.
2 Disconnect the power cord and 
all the cables from the back of the 
machine.
3 Open the left cover.
4 Grasp the blue plastic pull tab (A) 
on the toner cartridge.
5 Pull the blue plastic pull tab until 
you can easily hold the handle of 
the toner cartridge. 
						

							
10-27
Maintenance

6 Remove the toner cartridge.
Always hold the toner cartridge by its 
handle.
To avoid exposing the toner cartridge to 
light, place it in its protective bag or wrap it 
in a thick cloth.
Do not open the drum protective shutter 
on the toner cartridge. Print quality may 
deteriorate if the drum surface is exposed 
to light or is damaged.
7 Close the left cover.
Be careful not to get your fingers caught.
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8 Make sure the multi-purpose tray 
and the paper stopper are back in 
their original position.
9 Use the handles (on the left side) 
and the hand grips (on the right 
side) to lift the machine.
Be sure at least two people carry the 
machine.
Do not lift the machine by any of its 
attachments. Dropping the machine can 
cause personal injury.
If you have a back problem, make sure to 
check the weight of this machine before 
carrying. (See “Specifications,” on p. 13-2.)
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Maintenance
10-28 
						

							
Troubleshooting

11
Troubleshooting
Clearing Jams ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙11-2
Document Jams  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙11-2
Paper Jams  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙11-4
LCD Messages  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙11-7
Error Codes (MF6595cx/MF6595/MF6590 Only)  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
11-13
If  is displayed  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙11-15
Re-loading the Paper  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙11-15
Changing the Paper Size Setting  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙11-16
If a Power Failure Occurs  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙11-19
If You Cannot Solve a Problem  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙11-20
Customer Support (U.S.A.)  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙11-20
Customer Support (Canada)∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
∙∙11-20 
						

							
Troubleshooting
11-2

Clearing Jams
When a jam occurs in the machine, the 
paper jam message appears on the LCD 
display. Check the jam location indicator 
where the jam occurs, then remove the 
jammed paper.
Check the following if you experience 
repeated paper jams:
Fan and tap the paper stack on a 
flat surface before loading it in the 
machine.
Check that the paper you are using 
meets the requirements for use. (See 
“Paper Requirements,” on p. 2-8.)
Make sure you have removed any 
scraps of paper from the inside of the 
machine.
When removing jammed documents or paper, 
take care not to cut your hands on the edges of the 
document or paper.
When removing jammed paper or when inspecting 
the inside of the machine, do not allow necklaces, 
bracelets, or other metal objects to touch the 
inside of the machine, as this may result in burns or 
electrical shock.
If you tear the paper, remove any torn pieces to 
avoid further jams.
If loose toner comes into contact with your skin or 
clothing, wash with cold water. Warm water will set 
the toner.
Do not use excessive force to remove a jammed 
document or paper from the machine. Contact Canon 
Customer Care Center for assistance if needed.
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Document Jams
When  or 
 appears on the 
LCD display, remove the jammed document 
from the ADF or the document delivery slot.
1 Open the ADF cover.
2 Remove any jammed documents.
Do not use excessive force when pulling the 
document, as it may tear. 
						

							
11-3
Troubleshooting

3 Lift the document feeder tray.
4 Remove any jammed documents.
5 Lower the document feeder tray 
and close the ADF cover.
Be careful not to get your fingers caught.
6 Open the ADF and then hold both 
sides of any jammed documents 
and gently pull them out.
7 Close the ADF.
Be careful not to get your fingers caught. 
						

							
Troubleshooting
11-4

Paper Jams
When  appears on the LCD 
display, remove jammed paper from inside 
the machine first, then from the paper 
cassette if necessary.
If you experience repeated paper jams, 
check the following:
Even the edge of the paper stack by a 
flat surface before loading it into the 
machine.
Check that the paper you are using meets 
the requirements for use. (See “Paper 
Requirements,” on p. 2-8.)
Make sure you have removed any scraps 
of paper from inside the machine.
Main Unit
1 Open the left cover.
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●
2 Carefully pull the jammed paper 
out of the machine.
Do not touch the fixing assembly (A) as it 
becomes very hot during use.
If you tear the paper, remove any torn 
pieces to avoid further jams.
If loose toner comes into contact with your 
skin or clothing, wash with cold water. 
Warm water will set the toner.
3 Tilt the two-sided transport guide 
(A) toward the machine, then 
remove the jammed paper (only 
for two-sided copying).
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11-5
Troubleshooting

4 Lift and hold the transcription 
frame (A), then remove the 
jammed paper (only for two-sided 
copying).
5 Close the left cover.
Be careful not to get your fingers caught.
6 Pull out the paper cassette and 
push the corners of the stack 
under the small fins.
7 Gently push the paper cassette 
back into the machine until it 
clicks.
Be careful not to get your fingers caught. 
						

							
Troubleshooting
11-6

Paper Cassette 2
If you use the paper cassette 2*, follow this 
procedure to remove the jammed paper 
from the paper cassette 2*.
1 Open the left cover and then open 
the left side cover of the paper 
cassette 2*. Remove any jammed 
paper.
* The paper cassette 2 is optional for MF6595 
and standard for MF6595cx.
2 Close the left side cover of the 
paper cassette 2*.
●3 Pull out the paper cassette 2* and 
remove any jammed paper.
4 Push the corners of the stack 
under the small fins as shown in 
the illustration in step 6 on p. 
11-5.
5 Gently push the paper cassette 
2* back into the machine until it 
clicks, then close the left cover.
Be careful not to get your fingers caught. 
						

							
11-7
Troubleshooting

LCD Messages
See the table below when the LCD displays error and status messages.
MessageDescriptionAction
ADJUSTING WAITING TO 
SCAN
The machine is not ready for 
scanning.
Wait until the machine is ready. 
AUTO REDIAL This message appears when 
the recipient is engaged in 
direct sending and the job is 
waiting.
Disappears when the 
transmission restarts.
CHANGE PAPERSIZE The size of the paper in the 
paper cassette or multipurpose 
tray is different from that of the 
paper specified in  or  
in the  
menu.
Load the paper which size is 
shown on the lower line of 
the LCD display. Or change 
the paper size setting. 
Then reset the machine by 
opening the left cover and 
then closing it.
If you are trying to print a 
report or list, set the paper 
size to  or , then 
load paper of the same size.
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CHANGE REG’D SIZE
→ COMMON SETTINGS
This message appears at the 
same time when  is shown. You may not 
print at the current paper size.
Change paper on the paper 
cassette or multi-purpose tray. 
And you must also change the 
size setting in the  menu.
CHECK DOCUMENT A document jam may have 
occurred in the ADF.
Remove the jammed 
document.