Canon printer PIXMA MG2922 User Manual

							Packets Are Sent SteadilyWhile IJ Network Scanner Selector EX is enabled, it periodically transmits packets to check whether it can
communicate with the machine over the network. When using the computer in a network environment other
than the one used to set up the machine, disable IJ Network Scanner Selector EX.
To disable IJ Network Scanner Selector EX, right-click the 
 icon on the notification area on the
desktop, then select  Disable Canon IJ Network Scanner Selector EX .
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							How to Restore the Machine's Network Settings to Factory Default
Important
•
Note that initialization erases all network settings on the machine, and printing or scanning operationfrom a computer over network may become impossible. To use the machine over network, perform
setup with the Setup CD-ROM or perform it according to the instructions on our website.
Follow the procedure below to initialize the network settings.
1.
Press and hold the  Stop button until the  Alarm lamp flashes 17 times.
2.
Release the  Stop button.
The network settings are initialized.
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							Problems with Printing
Printing Does Not Start
Paper Jams
Paper Does Not Feed Properly/"No Paper" Error Occurs
Copying/Printing Stops Before It Is Completed
603 
						

							Printing Does Not Start
Check1 Make sure that the power plug is securely plugged in, then press the  ON button
to turn the machine on.
While the  ON lamp is flashing, the machine is initializing. Wait until the  ON lamp stops flashing and remains lit.
Note
•
When printing large data such as a photo or graphics, it may take longer to start printing. While the  ON
lamp is flashing, the computer is processing data and sending it to the machine. Wait until printing starts.
Check2  Make sure that the machine is connected to your computer properly.
When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
•
If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to thecomputer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult
the reseller of the relay device for details.
•
There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is set up to be used over network correctly.
Check3  Is the access point mode enabled?
When you print using a mode other than the access point mode, disable the access point mode in advance.
Check4  If you are printing from the computer and there are any unnecessary print jobs,
delete them.
Deleting the Undesired Print Job
Check5  Make sure that your machine's name is selected in the Print dialog box.
The machine will not print properly if you are using a printer driver for a different printer.
Make sure that "Canon XXX series Printer" (where "XXX" is your machine's name) is selected in the Print dialog box.
Note
•
To make the machine the one selected by default, select  Set as Default Printer.
Check6
 Configure the printer port appropriately.
Make sure that the printer port is configured appropriately.
1.
Log on as a user account with administrator privilege.
2.
Select items as shown below.
•
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop > Hardware
and Sound  > Devices and Printers .
•
In Windows 7, select Devices and Printers  from the Start menu.
•
In Windows Vista, select the  Start menu >  Control Panel  > Hardware and Sound  > Printers .
•
In Windows XP, select the  Start menu >  Control Panel  > Printers and Other Hardware  > Printers
and Faxes .
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							3.Open the properties of the printer driver for the machine.•
In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is
your machine's name), then select  Printer properties.
•
In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is your
machine's name), then select  Properties.
4.
Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the
Printer  column is selected for  Print to the following port(s) .
Note
•
When the machine is used over LAN, the port name of the machine is displayed as
"CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a
character string specified by the user when setting up the machine.
•
If the setting is incorrect:
Reinstall the MP Drivers with the Setup CD-ROM or install them from our website.
•
Printing does not start even though the machine is connected to the computer using a USB cable and
the port named "USBnnn" is selected:
In Windows 8.1 or Windows 8, select  My Printer on the Start screen to start  My Printer. If My Printer
is not displayed on the  Start screen, select the  Search charm, then search for " My Printer".
Set the correct printer port on  Diagnose and Repair Printer . Follow the on-screen instructions to set
the correct printer port, then select your machine's name.
In Windows 7, Windows Vista, or Windows XP, click  Start and select  All programs , Canon Utilities ,
Canon My Printer , Canon My Printer , then select Diagnose and Repair Printer . Follow the on-
screen instructions to set the correct printer port, then select your machine's name.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our
website.
•
Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN:
Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate
the port with the printer using  Associate Port in the Settings  menu.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our
website.
Check7  Is the size of the print data extremely large?
Click  Print Options  on the Page Setup  sheet on the printer driver. Then, set  Prevention of Print Data Loss in
the displayed dialog to  On.
* When  On is selected for  Prevention of Print Data Loss , print quality may be reduced.
Check8
 Restart your computer if you are printing from the computer.
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							Paper JamsWhen paper is jammed, the  Alarm lamp flashes and a troubleshooting message is displayed on the
computer screen automatically. Take the appropriate action described in the message.
Watch the movie
For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed) .
Note
•
You can confirm the actions against errors with Support Codes on your computer by searching a
Support Code.
Click Here to Search
606 
						

							Paper Does Not Feed Properly/"No Paper" Error Occurs
Check1 Make sure that paper is loaded.
Loading Paper
Check2
 Make sure of the following when you load paper.
•
When loading two or more sheets of paper, align the edges of the sheets before loading.
•
When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load
limit.
However, proper feeding of paper may not be possible at this maximum capacity depending on the type of
paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce
the sheets of paper you load at a time to less than half of the paper load limit.
•
Always load the paper in portrait orientation, regardless of the printing orientation.
•
When you load the paper, load the paper with the print side facing UP. Align the paper stack against the
right side of the rear tray and slide the paper guide so that it just touches the left edge of the stack.
Loading Paper
Check3  Check to see if the paper you are printing on is not too thick or curled.
Media Types You Cannot Use
Check4 Make sure of the following when you load envelopes.
•
When printing on envelopes, refer to Loading Paper , and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in
landscape orientation, they will not feed properly.
Check5  Confirm that the media type and the paper size settings correspond with the
loaded paper.
Check6  Make sure that there are not any foreign objects in the rear tray.
If the paper tears in the rear tray, see Paper Jams  to remove it.
If there are any foreign objects in the rear tray, be sure to turn off the machine, unplug it from the power supply,
then remove the foreign object.
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							Check7 Clean the paper feed roller.
Cleaning the Paper Feed Roller
Note
•
Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
608 
						

							Copying/Printing Stops Before It Is Completed
Check1 Is the paper loaded?
Make sure that paper is loaded.
If the machine has run out of paper, load paper.
Check2  Do the printing documents have lots of photographs or illustrations?
As printing large data such as photos or graphics takes time for the machine and the computer to process, the machine may appear to have stopped operating.
In addition, when printing data that uses a large amount of ink continuously on plain paper, the machine maypause temporarily. In either case, wait until the process is complete.
Note
•
If you are printing a document with a large printing area or printing multiple copies of a document, printing may pause to allow the ink to dry.
Check3  Has the machine been printing continuously for a long period?
If the machine has been printing continuously for a long time, the print head or other parts around it may overheat. The machine may stop printing at a line break for a period of time and then resume printing.
In this case, wait for a while without operation. If the printing still does not resume, interrupt your print session at
a convenient time and turn the machine off for at least 15 minutes.
Caution
•
The print head and the surrounding area can become extremely hot inside the machine. Never touch the print head or nearby components.
Check4  If copying stops before it is completed, try to copy again.
If a certain time passes after some errors occurred while copying, the machine stops the operation.
609 
						

							Problems with Printing Quality
Print Results Not Satisfactory
Ink Is Not Ejected
610