Canon printer PIXMA MG2922 User Manual

							The Machine Turns Off Unintentionally
Check Deactivate the setting to turn the unit off automatically.
The machine turns off automatically according to the elapsed time you specified if you activate the setting to turn
the unit off automatically.
If you do not want the machine to turn off automatically, open the printer driver setup window and in  Auto Power
under the  Maintenance  sheet, select  Disable for Auto Power Off .
Note
•
You can activate the setting to turn the machine on/off automatically from the operation panel of the
machine or ScanGear (scanner driver).
•
From the operation panel of the machine:
Turning on/off the Machine Automatically
•
From ScanGear (scanner driver):
Scanner Tab
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							Cannot Connect to Computer with a USB Cable ProperlyPrinting or Scanning Speed Is Slow/Hi-Speed USB Connection Does Not
Work/"This device can perform faster" Message Is Displayed
If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower
speed provided under USB 1.1. In this case, the machine operates properly but printing or scanning
speed may slow down due to communication speed.
Check  Check the following to make sure that your system environment supports Hi-
Speed USB connection.
•
Does the USB port on your computer support Hi-Speed USB connection?
•
Does the USB cable or the USB hub support Hi-Speed USB connection?
Be sure to use a certified Hi-Speed USB cable. We recommend that the cable is no longer than around
10 feet / 3 meters.
•
Does the operating system of your computer support Hi-Speed USB connection?
Obtain and install the latest update for your computer.
•
Does the Hi-Speed USB driver operate properly?
Obtain the latest version of the Hi-Speed USB driver compatible with your hardware and reinstall it on
your computer.
Important
•
For details on Hi-Speed USB of your system environment, contact the manufacturer of your computer,
USB cable, or USB hub.
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							Cannot Communicate with the Machine with USB Connection
Check1 Make sure that the machine is turned on.
Check2
 Make sure that the USB cable is connected properly.
See 
Connecting the Machine to the Computer Using a USB Cable  to connect the USB cable properly.
Check3
 Do not start up IJ Network Tool while printing.
Check4 Do not print while IJ Network Tool is running.
Check5 Make sure that  Enable bidirectional support  is selected in the Ports sheet of
the properties dialog box of the printer driver.
How to Open the Printer Driver Setup Window
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							FINE Cartridge Holder Does Not Move to the Position for Replacing
Check1 Is the ON lamp off?
Check if the  ON lamp is lit.
The FINE cartridge holder will not move unless the power is on. If the  ON lamp is off, close the cover and turn
the machine on.
Check2  Is the Alarm lamp flashing?
Close the cover, confirm the number of times the  Alarm lamp is flashing, take the appropriate action to resolve
the error, and then reopen it. For details on how to resolve the error, see 
Support Code List .
Check3
 Has the cover been left open for 10 minutes or longer?
If the cover is left open for more than 10 minutes, the FINE cartridge holder moves to the position to protect it to
prevent the print head from drying out. Close and reopen the cover to return the FINE cartridge holder to the
position for replacing.
Check4  Has the machine been printing continuously for a long period?
If the machine has been printing continuously for a long time, the FINE cartridge holder may not move to the position for replacing since the print head may overheat.
Note
•
Do not open the cover while printing is in progress; otherwise, an error occurs.
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							Printer Status Monitor Is Not Displayed
Check1 Is the printer status monitor enabled?
Make sure that  Enable Status Monitor  is selected on the Option menu of the printer status monitor.
1.
Open the printer driver setup window.
How to Open the Printer Driver Setup Window
2.
On the  Maintenance  sheet, click View Printer Status .
3.
Select Enable Status Monitor  on the Option menu if it is not selected.
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							Problems with Installation/Downloading
Cannot Install the MP Drivers
Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not
Appear
How to Update MP Drivers in Network Environment
Uninstalling IJ Network Tool
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							Cannot Install the MP Drivers•
If the installation does not start even after the Setup CD-ROM is inserted into your computer'sdisc drive:
Start the installation following the procedure below.
1.
Select items as shown below.
◦
In Windows 8.1 or Windows 8, select  Explorer icon in the  Taskbar on the Desktop , then select
Computer  from the list on the left.
◦
In Windows 7 or Windows Vista, click  Start then  Computer .
◦
In Windows XP, click  Start then  My Computer .
2.
Double-click the  CD-ROM  icon on the displayed window.
If the contents of the CD-ROM are displayed, double-click  MSETUP4.EXE.
If you cannot install the MP Drivers with the Setup CD-ROM, install them from our website.
Note
•
If the CD-ROM icon is not displayed, try the following:
•
Remove the CD-ROM from your computer, then insert it again.
•
Restart your computer.
If the icon is not yet displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, contact the service center.
•
If you are unable to proceed beyond the Printer Connection screen:
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							Note•
The printer is not detected. Check the connection. may be displayed depending on the
computer you use.
Check1  Make sure that the USB cable is securely plugged in to the machine and the
computer.
Check2  Follow the procedure below to connect the machine and the computer
again.
1.
Turn the machine off.
2.
Unplug the USB cable from the machine and the computer, then connect it again.
3.
Turn the machine on.
Check3  If you cannot resolve the problem, follow the procedure below to reinstall the
MP Drivers.
1.
Click  Cancel .
2.
Click Start Over  on the Installation Failure  screen.
3.
Click Exit on the "PIXMA XXX" screen (where "XXX" is your machine's name), then remove the CD-
ROM.
4.
Turn the machine off.
5.
Restart the computer.
6.
Make sure that you have no application software running.
7.
Insert the CD-ROM again, then install the MP Drivers.
•
In other cases:
Reinstall the MP Drivers.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then
reinstall the MP Drivers.
Deleting the Unnecessary MP Drivers
If you reinstall the MP Drivers, install the MP Drivers with the Setup CD-ROM or install them from our
website.
Note
•
If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the drivers. Restart your computer before
reinstalling.
658 
						

							Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu
Does Not Appear
If Easy-WebPrint EX does not start up or its menu does not appear on Internet Explorer, confirm the
following.
Check1  Is Canon Easy-WebPrint EX  displayed on the Toolbars menu in the Internet
Explorer's  View menu?
If  Canon Easy-WebPrint EX  is not displayed, Easy-WebPrint EX is not installed on your computer. Install the
latest Easy-WebPrint EX onto your computer from our website.
Note
•
If Easy-WebPrint EX is not installed on your computer, a message asking you to install it may be displayed
on the notification area on the taskbar. Click the message, then follow the instructions on the computer screen to install Easy-WebPrint EX.
•
While the installation or download Easy-WebPrint EX is in progress, it is necessary to access the Internet.
Check2  Is Canon Easy-WebPrint EX  selected on the Toolbars menu in the Internet
Explorer's  View menu?
If  Canon Easy-WebPrint EX  is not selected, Easy-WebPrint EX is disabled. Select  Canon Easy-WebPrint EX
to enable it.
659 
						

							How to Update MP Drivers in Network EnvironmentDownload the latest MP Drivers in advance.
To obtain the latest MP Drivers, access our web site through the Internet and download the latest MP
Drivers for your model.
After uninstalling the MP Drivers, install the latest MP Drivers according to the regular procedure. When the
connection method selection screen is displayed, select  Use the printer with wireless LAN connection.
The machine will be detected automatically in the network.
After making sure that the machine is detected, install the MP Drivers following the on-screen instructions.
Note
•
You can use the machine over a LAN without performing setup again.
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