Cisco 7942 User Guide
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Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE,
and 7962 User Guide for Cisco Unified Communications Manager 9.0
(SCCP and SIP)
First Published: June19,2012
Last Modified: February09,2016
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
THESPECIFICATIONSANDINFORMATIONREGARDINGTHEPRODUCTSINTHISMANUALARESUBJECTTOCHANGEWITHOUTNOTICE.ALLSTATEMENTS,INFORMATION,ANDRECOMMENDATIONSINTHISMANUALAREBELIEVEDTOBEACCURATEBUTAREPRESENTEDWITHOUTWARRANTYOFANYKIND,EXPRESSORIMPLIED.USERSMUSTTAKEFULLRESPONSIBILITYFORTHEIRAPPLICATIONOFANYPRODUCTS. THESOFTWARELICENSEANDLIMITEDWARRANTYFORTHEACCOMPANYINGPRODUCTARESETFORTHINTHEINFORMATIONPACKETTHATSHIPPEDWITHTHEPRODUCTANDAREINCORPORATEDHEREINBYTHISREFERENCE.IFYOUAREUNABLETOLOCATETHESOFTWARELICENSEORLIMITEDWARRANTY,CONTACTYOURCISCOREPRESENTATIVEFORACOPY. ThefollowinginformationisforFCCcomplianceofClassAdevices:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassAdigitaldevice,pursuanttopart15oftheFCCrules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferencewhentheequipmentisoperatedinacommercialenvironment.Thisequipmentgenerates,uses,andcanradiateradio-frequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructionmanual,maycauseharmfulinterferencetoradiocommunications.Operationofthisequipmentinaresidentialareaislikelytocauseharmfulinterference,inwhichcaseuserswillberequiredtocorrecttheinterferenceattheirownexpense. ThefollowinginformationisforFCCcomplianceofClassBdevices:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuanttopart15oftheFCCrules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferenceinaresidentialinstallation.Thisequipmentgenerates,usesandcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.Iftheequipmentcausesinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,usersareencouragedtotrytocorrecttheinterferencebyusingoneormoreofthefollowingmeasures: •Reorientorrelocatethereceivingantenna. •Increasetheseparationbetweentheequipmentandreceiver. •Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected. •Consultthedealeroranexperiencedradio/TVtechnicianforhelp. ModificationstothisproductnotauthorizedbyCiscocouldvoidtheFCCapprovalandnegateyourauthoritytooperatetheproduct TheCiscoimplementationofTCPheadercompressionisanadaptationofaprogramdevelopedbytheUniversityofCalifornia,Berkeley(UCB)aspartofUCB’spublicdomainversionoftheUNIXoperatingsystem.Allrightsreserved.Copyright©1981,RegentsoftheUniversityofCalifornia. NOTWITHSTANDINGANYOTHERWARRANTYHEREIN,ALLDOCUMENTFILESANDSOFTWAREOFTHESESUPPLIERSAREPROVIDED"ASIS"WITHALLFAULTS.CISCOANDTHEABOVE-NAMEDSUPPLIERSDISCLAIMALLWARRANTIES,EXPRESSEDORIMPLIED,INCLUDING,WITHOUTLIMITATION,THOSEOFMERCHANTABILITY,FITNESSFORAPARTICULARPURPOSEANDNONINFRINGEMENTORARISINGFROMACOURSEOFDEALING,USAGE,ORTRADEPRACTICE. INNOEVENTSHALLCISCOORITSSUPPLIERSBELIABLEFORANYINDIRECT,SPECIAL,CONSEQUENTIAL,ORINCIDENTALDAMAGES,INCLUDING,WITHOUTLIMITATION,LOSTPROFITSORLOSSORDAMAGETODATAARISINGOUTOFTHEUSEORINABILITYTOUSETHISMANUAL,EVENIFCISCOORITSSUPPLIERSHAVEBEENADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGES. AnyInternetProtocol(IP)addressesandphonenumbersusedinthisdocumentarenotintendedtobeactualaddressesandphonenumbers.Anyexamples,commanddisplayoutput,networktopologydiagrams,andotherfiguresincludedinthedocumentareshownforillustrativepurposesonly.AnyuseofactualIPaddressesorphonenumbersinillustrativecontentisunintentionalandcoincidental. CiscoandtheCiscologoaretrademarksorregisteredtrademarksofCiscoand/oritsaffiliatesintheU.S.andothercountries.ToviewalistofCiscotrademarks,gotothisURL:http:// www.cisco.com/go/trademarks.Third-partytrademarksmentionedarethepropertyoftheirrespectiveowners.TheuseofthewordpartnerdoesnotimplyapartnershiprelationshipbetweenCiscoandanyothercompany.(1110R) ©2016CiscoSystems,Inc.Allrightsreserved.
CONTENTS Preface Prefacexiii Introductionxiii AdditionalInformationxiv CiscoUnifiedIPPhone7900SerieseLearningTutorialsxiv SafetyandPerformanceInformationxv PowerOutagexv ExternalDevicesxv PhoneBehaviorDuringTimesofNetworkCongestionxv CiscoProductSecurityOverviewxvi AccessibilityFeaturesxvi CHAPTER 1 PhoneFeatures1 PhoneOverview1 ButtonsandHardware1 CiscoUnifiedIPPhone7962G2 CiscoUnifiedIPPhone7961Gand7961G-GE2 CiscoUnifiedIPPhone7942G3 CiscoUnifiedIPPhone7941Gand7941G-GE3 ButtonsandHardwareIdentification3 LineandCallDefinitions6 LineandCallIcons6 PhoneScreenFeatures7 PhoneScreenCleaning8 FeatureButtonsandMenus8 PhoneHelpSystem9 FeatureAvailability9 SIPandSCCPSignalingProtocols11 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) iii
EnergySavings11 CHAPTER 2 PhoneInstallation13 PhoneInstallationOverview13 CiscoUnifiedIPPhoneCableInstallation13 HookswitchClipRemoval(Required)14 AdjustHandsetRest15 FootstandAdjustment15 PhoneCableLock16 TAPSRegistration16 WiredandWirelessHeadsets16 HeadsetSupport16 AudioQuality17 WirelessHeadsetSelection(CiscoUnifiedIPPhone7962Gor7942G)17 CHAPTER 3 CallingFeatures19 CallingFeaturesOverview19 BasicCallOptions19 PlaceCall20 PlaceCallUsingSpeakerphone20 PlaceCallUsingHeadset20 RedialNumber21 PlaceCallWhenAnotherCallIsActive(UsingSameLine)21 DialfromCallLog21 AdditionalCallOptions22 PlaceCallWhileAnotherCallisActive(UsingDifferentLine)22 DialfromCorporateDirectoryonPersonalComputerUsingCiscoWebDialer22 NotifyWhenBusyorRingingExtensionAvailable(CallBack)23 MakePriority(Precedence)Call23 PlaceCallUsingBillingorTrackingCode23 MakeCallfromMobilePhoneUsingMobileVoiceAccess24 PlaceCallUsingPAB24 MakeSpeedDialCall24 DialfromCorporateDirectoryonPhone25 DialPersonalAddressBook(PAB)Entry25 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) iv Contents
MakeFastDialCall25 CallAnswer25 CallDisconnect27 HoldandResume27 PutCallonHold28 RemoveCallfromHoldonCurrentLine28 RemoveCallfromHoldonDifferentLine28 Mute29 MuteorUnmuteCall29 MultipleCalls29 ViewCallsonAnotherLine29 SwitchtoCallOverviewMode30 SwitchBetweenConnectedCallsonOneLine30 SwitchBetweenConnectedCallsonDifferentLines30 SwitchfromConnectedCalltoAnswerRingingCall30 In-ProgressCallMovement31 SwitchIn-ProgressCallonDeskPhonetoMobilePhone31 SwitchIn-ProgressCallfromMobilePhonetoDeskPhone31 SwitchIn-ProgressCallfromMobilePhonetoDeskPhoneSharingSameLine(Session Handoff)32 CallTransfer32 TransferCallWithoutTalkingtoTransferRecipient32 TalktoTransferRecipientBeforeTransferringCall(ConsultTransfer)33 CallTransferToVoiceMessageSystem33 SendActive,Ringing,orOn-HoldCalltoVoiceMessageSystem33 CallForward34 SetUporCancelCallForwarding35 SetUpandCancelCallForwardAllfromPhone35 DoNotDisturb35 TurnDNDOnandOff36 SetUpDNDSettings36 ConferenceCalls36 AdHocConference37 CreateConferencebyCallingParticipants37 AddNewParticipantstoConference37 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) v Contents
JoinConference37 JoinTogetherExistingCallsonSinglePhoneLine38 JoinTogetherExistingCallsonMultiplePhoneLines38 BargeConference38 CreateConferencebyBargingCallonSharedLine39 MeetMeConference39 StartMeetMeConference39 JoinMeetMeConference40 ConferenceParticipantsList40 ControlConferenceUsingParticipantsList40 VerifyConferenceCallSecurity41 IntercomCalls41 PlaceIntercomCalltoPreconfiguredIntercomNumber42 PlaceIntercomCalltoAnyIntercomNumber42 ReceiveIntercomCall42 AdvancedCallHandling42 SpeedDial42 MakeCallUsingSpeed-DialButtons43 MakeCallUsingOn-HookAbbreviatedDial43 MakeCallUsingFastDial44 CallPickup44 AnswerCallRingingonAnotherExtensionWithinCallPickupGroup44 AnswerCallRingingonAnotherExtensionOutsideCallPickupGroup45 AnswerCallRingingonAnotherExtensioninGrouporinAssociatedGroup45 AnswerCallRingingonParticularExtension(LineNumber)45 CallPark45 StoreandRetrieveActiveCallUsingCallPark46 DirectandStoreActiveCallatDirectedCallParkNumber46 Direct,Store,andRetrieveActiveCallatAssistedDirectedCallParkNumber47 RetrieveParkedCallfromDirectedCallParkNumber47 HuntGroups47 LogInandOutofHuntGroups48 SharedLines48 Remote-In-UseIcon48 CallInformationandBarge48 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) vi Contents
Privacy48 Barge,cBarge,andShared-lineCalls49 Single-ButtonandMultitouchBarge49 BargeFeatures49 PrivacyandSharedLines50 PreventandAllowOtherstoVieworBargeCallsonSharedLine50 BusyLampFieldFeatures50 UseBLFPickuptoAnswerRingingCall51 SecureCalls51 VPNClient53 SuspiciousCallTrace54 NotifySystemAdministratorAboutSuspiciousorHarassingCall54 PriorityCalls54 CiscoExtensionMobility55 LogIntoEM56 LogOutofEM56 ChangeYourPINUsingChangeCredentialsService57 ChangeYourPINUsingChangePINSoftkey57 BusinessCallsUsingSinglePhoneNumber57 MobileConnectandMobileVoiceAccess58 PutCallPickedUponMobilePhoneonHold59 ConnecttoMobileVoiceAccess59 TurnOnMobileConnectfromMobilePhone59 TurnOffMobileConnectfromMobilePhone60 TurnOnorOffMobileConnectAccesstoAllRemoteDestinationsfromDesk Phone60 CHAPTER 4 Handset,Headset,andSpeakerphone61 Headset,Handset,andSpeakerOverview61 Handset61 Headset62 ControlWiredHeadsetSidetoneandHeadsetSendGain62 WirelessHeadset63 WidebandHeadset63 Speakerphone63 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) vii Contents
AutoAnswerwithHeadsetorSpeakerphone64 CHAPTER 5 PhoneCustomization65 RingandMessageIndicatorCustomization65 ChangeRingtonePerLine65 AdjustPhoneRingerVolumeLevel66 ChangeRingPattern(Flash-Only,RingOnce,Beep-Only)66 ChangeAudibleVoice-MessageIndicator66 ChangeHowVoiceMessageLightonHandsetWorks66 PhoneScreenCustomization67 ChangePhoneScreenContrast67 ChangeBackgroundImage67 ChangePhoneScreenLanguage68 ChangeLineTextLabel68 CHAPTER 6 CallLogsandDirectories69 CallLogsandDirectoriesOverview69 CallLogs69 ViewCallLogs70 DisplaySingleCallRecordDetails70 EraseAllCallRecordsinAllLogs70 EraseAllCallRecordsinSingleLog71 EraseSingleCallRecord71 DialfromCallLog(WhileNotonAnotherCall)72 DialfromCallLog(WhileConnectedtoAnotherCall)72 PlaceCallfromURLEntryinCallLog73 RedialInternationalCallfromMissedandReceivedCallLogs73 DirectoryFeatures74 CorporateDirectory74 DialfromCorporateDirectory(WhileNotonAnotherCall)74 DialfromCorporateDirectory(WhileonAnotherCall)75 PersonalDirectory75 AccessPersonalDirectory(forPABandFastDialCodes)76 SearchforPABEntry76 DialfromPABEntry76 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) viii Contents
DeletePABEntry77 EditPABEntry77 AddNewPABEntry77 AssignFastDialCodetoPABEntry78 SearchforFastDialCodes78 PlaceCallUsingFastDialCode78 DeleteFastDialCode79 LogOutofPersonalDirectory79 CHAPTER 7 VoiceMessages81 VoiceMessagesOverview81 VoiceMessageIdentification81 SetUpandPersonalizeVoice-MessageService82 ListentoVoiceMessagesorAccessVoiceMessagesMenu82 CHAPTER 8 UserOptionsWebPages83 UserOptionsWebPagesOverview83 UserOptionsWebPageActions83 SignInandOutofUserOptionsWebPages83 SelectDevicefromUserOptionsWebPage84 SelectConfigurationOptionafterLoggingIn84 FeatureandServiceSetuponWeb84 PersonalDirectoryonWeb85 AddNewPersonalAddressBookEntry85 AssignButtonforPersonalAddressBook85 EditPersonalAddressBookEntry86 DeletePersonalAddressBookEntry86 FastDialsonWeb86 AssignFast-DialCodetoPersonalDirectoryEntry87 AssignFastDialCodetoPhoneNumber87 AssignLineButtonforFastDial87 SearchforFastDialEntry88 EditFast-DialPhoneNumber88 DeleteFastDialPersonalAddressBookEntry88 AddressBookSynchronizationTool89 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) ix Contents
SpeedDialSetuponWeb89 SetUpSpeed-DialCodes89 SetUpAbbreviatedDialingCodes90 PhoneServiceSetuponWeb90 SubscribetoService91 SearchforServices91 ChangeorEndServices91 ChangeServiceName92 AddServicetoProgrammableFeatureButton92 UserSettingsonWeb92 ChangeBrowserPassword93 ChangePIN93 ChangeUserOptionsWebPageLanguageSetting93 ChangePhoneDisplayLanguage94 LineSettingsonWeb94 SetUpCallForwardPerLine94 ChangeVoiceMessageIndicatorSettingPerLine95 ChangeAudibleVoiceMessageIndicatorSettingPerLine95 EditLineTextLabelforPhoneDisplay96 PhoneandAccessListsetupforMobileConnect96 CreateAccessList96 SetUp,View,orChangeWebDialerPreferences97 AddNewRemoteDestination97 CiscoWebDialer98 UseWebDialerwithUserOptionsDirectory98 UseWebDialerwithAnotherOnlineCorporateDirectory(NotUserOptions Directory)99 LogOutofWebDialer99 SetUp,View,orChangeWebDialerPreferences99 CHAPTER 9 AdditionalOptions101 CHAPTER 10 Troubleshooting103 Problems103 NoDialToneorCannotCompleteCall103 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) x Contents