Cisco 7942 User Guide
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Then...If you... EntertheMLPPaccessnumber(providedbyyoursystem administrator)followedbythephonenumber. Wanttomakeapriority(precedence)call Youarereceivingapriority(precedence)call.AnMLPPiconon yourphonescreenindicatestheprioritylevelofthecall. Hearaspecialring(fasterthanusual)or specialcallwaitingtone LookforanMLPPicononyourphonescreen: Prioritycall Mediumpriority(immediate)call Highpriority(flash)call Highestpriority(flashoverride)orExecutiveOverridecall Higherprioritycallsaredisplayedatthetopofyourcalllist.If youdonotseeanMLPPicon,theprioritylevelofthecallis normal(routine). Wanttoviewprioritylevelofacall Answerthecallasusual.Ifnecessary,endanactivecallfirst.Wanttoacceptahigher-prioritycall Youortheotherpartyarereceivingacallthatmustpreemptthe currentcall.Hangupimmediatelytoallowthehigherpriority calltoringthrough. Hearacontinuoustoneinterruptingyour call Tips •WhenyoumakeorreceiveanMLPP-enabledcall,youwillhearspecialringtonesandcallwaitingtones thatdifferfromthestandardtones. •IfyouenteraninvalidMLPPaccessnumber,averbalannouncementalertsyouoftheerror. •AnMLPP-enabledcallretainsitspriorityandpreemptivestatuswhenyou: ◦Putthecallonhold ◦Transferthecall ◦Addthecalltoathree-wayconference ◦AnswerthecallusingPickUp •MLPPoverridestheDoNotDisturb(DND)feature. Cisco Extension Mobility CiscoExtensionMobility(EM)allowsyoutoconfigureanyCiscoUnifiedIPPhoneasyourowntemporarily. AfteryoulogintoEM,thephoneadoptsyouruserprofile,includingyourphonelines,features,established services,andweb-basedsettings.YoursystemadministratormustconfigureEMforyou. TheExtensionMobilityChangePINfeatureallowsyoutochangeyourPINfromyourCiscoUnifiedIPPhone. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 55 Calling Features Cisco Extension Mobility
Tips •EMautomaticallylogsyououtafteracertainamountoftime.Yoursystemadministratorestablishes thistimelimit. •ChangesthatyoumaketoyourEMprofilefromyourCiscoUnifiedCommunicationsManagerUser OptionswebpagestakeeffectimmediatelyifyouareloggedintoEMonthephone;otherwise,changes takeeffectthenexttimeyoulogin. •ChangesthatyoumaketothephonefromyourUserOptionswebpagestakeeffectimmediatelyifyou areloggedoutofEM;otherwise,changestakeeffectafteryoulogout. •LocalsettingscontrolledbythephonearenotmaintainedinyourEMprofile. Log In to EM Procedure Step 1Choose>EMService(namecanvary). Step 2EnteryouruserIDandPINprovidedbyyoursystemadministrator. Step 3Ifprompted,selectadeviceprofile. Log Out of EM Procedure Step 1Choose>EMService(namecanvary). Step 2Whenpromptedtologout,pressYes. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 56 Calling Features Cisco Extension Mobility
Change Your PIN Using Change Credentials Service Procedure Step 1Choose>ChangeCredentials. Step 2EnteryourUserIDintheUserIDfield. Step 3EnteryourPINintheCurrentPINfield. Step 4EnteryournewPINintheNewPINfield. Step 5EnteryournewPINagainintheConfirmPINfield. Step 6PressChange.YouseethePINChangeSuccessfulmessage. Step 7PressExit. Change Your PIN Using ChangePIN Softkey Procedure Step 1Choose>EMService. Step 2PressChangePIN. Step 3EnteryourPINintheCurrentPINfield. Step 4EnteryournewPINintheNewPINfield. Step 5EnteryournewPINagainintheConfirmPINfield. Step 6PressChange.YouseethePINChangeSuccessfulmessage. Step 7PressExit. Business Calls Using Single Phone Number IntelligentSessionControlassociatesyourmobilephonenumberwithyourbusinessIPphonenumber.When youreceiveacalltoyourremotedestination(mobilephone),yourdeskphonedoesnotring;onlyyourremote destinationrings.Whenanincomingcallisansweredonthemobilephone,thedeskphonedisplaysaRemote inUsemessage. Duringacallyoucanalsouseanyofyourmobilephonefeatures.Forexample,ifyoureceiveacallonyour mobilenumber,youcananswerthecallfromyourdeskphoneoryoucanhandoffthecallfromyourmobile phonetoyourdeskphone. Thefollowingtabledescribeshowtotransfercalls. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 57 Calling Features Business Calls Using Single Phone Number
Then...If you want to... Usethevariousfeaturesofyourmobilephone(forexample,*74).Contact yoursystemadministratorforalistofaccesscodes. Transferyourincoming mobileactivecalltoa deskphone Mobile Connect and Mobile Voice Access WithMobileConnectandMobileVoiceAccessinstalled,youcanuseyourmobilephonetohandlecalls associatedwithyourdesktopphonenumber. WhenyouenableMobileConnect,yourdesktopandremotedestinationsreceivecallssimultaneously. Whenyouanswerthecallonyourdesktopphone,theremotedestinationsstopringing,aredisconnected,and displayamissedcallmessage. Whenyouanswerthecallononeremotedestination,theotherremotedestinationsstopringing,are disconnected,andamissedcallmessageisshownontheotherremotedestinations. Then...If you want to... UsetheUserOptionswebpagestosetupremotedestinationsandcreateaccess liststoalloworblockcallsfromspecificphonenumbersfrombeingpassedto theremotedestinations.SeePhoneandAccessListsetupforMobileConnect, onpage96. ConfigureMobileConnect SeeCallAnswer,onpage25.Answeracallusingyour mobilephone SeeIn-ProgressCallMovement,onpage31.Switchanin-progresscall betweenyourdeskphone andmobilephone SeeAdditionalCallOptions,onpage22.Makeacallfromyour mobilephone Tips •WhencallingMobileVoiceAccess,youmustenterthenumberyouarecallingandyourPINifanyof thefollowingaretrue: ◦Thenumberyouarecallingfromisnotoneofyourremotedestinations. ◦Thenumberisblockedbyyouoryourcarrier(shownasUnknownNumber). ◦ThenumberisnotaccuratelymatchedintheCiscoUnifiedCommunicationsManagerdatabase; forexample,ifyournumberis510-666-9999,butitislistedas666-9999inthedatabase,oryour numberis408-999-6666,butitisenteredas1-408-999-6666inthedatabase. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 58 Calling Features Business Calls Using Single Phone Number
•Ifyouincorrectlyenteranyrequestedinformation(suchasmobilephonenumberorPIN)threetimes inarow,theMobileVoiceAccesscalldisconnects,andyouarelockedoutforaperiodoftime.See yoursystemadministratorifyouneedassistance. Related Topics In-ProgressCallMovement,onpage31 Put Call Picked Up on Mobile Phone on Hold Procedure Step 1PressEnterpriseHold(namemayvary). Theotherpartyisplacedonhold. Step 2Onyourmobilephone,pressResume(namemayvary). Connect to Mobile Voice Access Procedure Step 1Fromanyphone,dialyourassignedMobileVoiceAccessnumber. Step 2Enterthenumberyouarecallingfrom,ifprompted,andyourPIN. Turn On Mobile Connect from Mobile Phone Procedure Step 1DialyourassignedMobileVoiceaccessnumber. Step 2Enteryourmobilephonenumber(ifrequested)andPIN. Step 3Press2toenableMobileConnect. Step 4ChoosewhethertoturnMobileConnectonforallconfiguredphonesorjustone: •Allphones:Enter2. •Onephone:Enter1andenterthenumberyouwanttoaddasaremotedestination,followedbypound (#). Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 59 Calling Features Business Calls Using Single Phone Number
Turn Off Mobile Connect from Mobile Phone Procedure Step 1DialyourassignedMobileVoiceaccessnumber. Step 2Enteryourmobilephonenumber(ifrequested)andPIN. Step 3Press3todisableMobileConnect. Step 4ChoosewhethertoturnMobileConnectoffforallconfiguredphonesorjustone: •Allphones:Enter2. •Onephone:Enter1andenterthenumberyouwanttoremoveasaremotedestination,followedby pound(#). Turn On or Off Mobile Connect Access to All Remote Destinations from Desk Phone Procedure Step 1PressMobilitytodisplaythecurrentremotedestinationstatus(EnabledorDisabled). Step 2PressSelecttochangethestatus. Step 3PressExit. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 60 Calling Features Business Calls Using Single Phone Number
CHAPTER 4 Handset, Headset, and Speakerphone •Headset,Handset,andSpeakerOverview,page61 •Handset,page61 •Headset,page62 •Speakerphone,page63 •AutoAnswerwithHeadsetorSpeakerphone,page64 Headset, Handset, and Speaker Overview Youcanuseyourphonewiththeseaudiodevices:ahandset,headset,orspeakerphone. Thephoneisoff-hookwhenthehandsetisliftedoranotheraudiodeviceisinuse. Thephoneison-hookwhenthehandsetisinitscradleandotheraudiodevicesarenotinuse. Handset Thefollowingtabledescribeshowtousethehandset. Then...If you want to... Liftittogooff-hook;replaceittogoon-hook. Theringinglineisautomaticallyselected.Contactyoursystem administratoraboutoptionstoalwaysselecttheprimaryline. Usethehandset Pressor(),thenhangupthehandset.Switchtothespeakerphoneora headsetduringacall PresstheVolumebuttonduringacallorafterinvokingadialtone. PressSavetopreservethevolumelevelforfuturecalls. Adjustthevolumelevelforacall Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 61
Headset Yourphonesupportsfour-orsix-wireheadsetjacksforwiredheadsets.CiscoUnifiedIPPhones7962Gand 7942Galsosupportwirelessheadsets.Forinformationaboutpurchasingheadsets,seeWiredandWireless Headsets,onpage16. Youcanuseaheadsetwithallofthecontrolsonyourphone,includingand. However,ifyouuseawirelessheadset,refertothewirelessheadsetdocumentationforinstructions. Then...If you want to... Press.Toggleheadsetmodeonandoff Liftthehandset.Switchtoahandset Pressduringacallorafterinvokingadialtone. PressSavetopreservethevolumelevelforfuturecalls. Adjustthevolumelevelforacall IfyouuseAutoAnswer,seeAutoAnswerwithHeadsetorSpeakerphone,onpage64. Yoursystemadministratorcansetupyourphonetorecordaconversationbetweenyou(onyourheadset),a supervisor(onthephonehandset),andyourconnectedparty. Control Wired Headset Sidetone and Headset Send Gain Whenyouspeakonatelephoneusingaheadset,thesoundpickedupbytheheadsetmicrophonecanbesent backthroughtheheadsetspeaker.Thiscreatesalow-levelfeedback,knownassidetone.Thewiredheadsets canresultinsidetoneandheadsetsendgain.Differentwiredheadsetsrequiredifferentsidetoneandsendgain settings.Youneedtoselectthebestsidetoneandsendgainlevelforthewiredheadsetyouuse. Procedure Step 1Press. Step 2UsethePreferencesmenuandnavigatetoHeadsetSidetone. Step 3SelectHeadsetSidetone. Step 4Selectoneofthesidetonelevels: •Off •Lowest •Default •Low •Mid •Mid-High Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 62 Handset, Headset, and Speakerphone Headset
•High •Higher •Highest TheOffandLowestlevelsareapplicableonlytoCiscoUnifiedIPPhones7942and 7962. Note Step 5UsethePreferencesmenuandnavigatetoHeadsetSendGain. Step 6SelectHeadsetSendGain. Step 7Selectoneofthefollowinglevels: •Lowest •Lower •Default •High Step 8PressSaveorpressCancel. Wireless Headset CiscoUnifiedIPPhones7962Gand7942Gsupportwirelessheadsets.Refertothewirelessheadset documentationforinformationaboutusingthewirelessheadset’sremotefeatures.Also,checkwithyour systemadministratortobesureyourphoneisenabledtouseawirelessheadsetwiththewirelessheadset remotehookswitchcontrolfeature. Wideband Headset Ifyouuseaheadsetthatsupportswideband,youmayexperienceimprovedaudiosensitivityifyouenable thewidebandsettingonyourphone(thissettingisdisabledbydefault).Toaccessthesetting,choose >UserPreferences>AudioPreferences>WidebandHeadset. IftheWidebandHeadsetsettingisdimmed,thenyoucannotcontrolthissetting. Checkwithyoursystemadministratortobesureyourphonesystemisconfiguredtousewideband.Ifthe systemisnotconfiguredforwideband,youmaynotdetectanyadditionalaudiosensitivityevenwhenusing awidebandheadset.Tolearnmoreaboutyourheadset,refertotheheadsetdocumentationorcontactyour systemadministratorforassistance. Speakerphone Ifthehandsetisinitscradleandisnotlit,manyoftheactionsyoucantaketodialanumberoranswera callwilltriggerspeakerphonemodeautomatically. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 63 Handset, Headset, and Speakerphone Wireless Headset
Then...If you want to... Press.Togglespeakerphonemodeonoroff Liftthehandset.Switchtoahandset Pressduringacallorafterinvokingadialtone. PressSavetopreservethevolumelevelforfuturecalls. Adjustthevolumelevelforacall AutoAnswer with Headset or Speakerphone WhenAutoAnswerisenabled,yourphoneanswersincomingcallsautomaticallyafterafewrings.Your systemadministratorconfiguresAutoAnswertouseeitherthespeakerphoneoraheadset.Youmayuse AutoAnswerifyoureceiveahighvolumeofincomingcalls. WhenAutoAnswerisenabled,youmayhearashortring.Ifthisisdistracting,lowertheringervolume. Then...If you... Keepheadsetmodeactive(inotherwords,keepilluminated),evenwhenyouare notonacall. Tokeepheadsetmodeactive,performthefollowingactions: •PressEndCalltohangup. •PressNewCallorDialtoplacenewcalls. IfyourphoneissetuptouseAutoAnswerinheadsetmode,callsareautomatically answeredonlyifisilluminated. Otherwise,callsringnormallyandyoumustmanuallyanswerthem. UseAutoAnswer withaheadset Keepthehandsetinthecradleandheadsetmodeinactive(unlit). Otherwise,callsringnormallyandyoumustmanuallyanswerthem. UseAutoAnswer withthe speakerphone Tip AutoAnswerisdisabledwhentheDoNotDisturbfeatureisactive. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 64 Handset, Headset, and Speakerphone AutoAnswer with Headset or Speakerphone