Cisco D9854i Manual
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Viewing Support Information 78-4021470-01 Rev J 227 Note: For application downloads, once the download is complete, the D9854 receiver will reboot automatically. For FPGA downloads, you must click Reboot Receiver to manually reboot the D9854 receiver and complete the download. This is to facilitate the typical case in which the user intends to flash the FPGA file (no auto reboot) followed by an APP download (auto reboot).
78-4021470-01 Rev J 229 Overview This chapter gives information to assist you in upgrading firmware to the D9854 Advanced Program Receiver. It also describes how the status of the D9854 receiver is communicated via front panel LEDs. 6 Chapter 6 Service and Maintenance In This Chapter Front Panel LEDs ................................................................................ 230 D9854 Receiver Alarm Messages ...................................................... 231
Chapter 6 Service and Maintenance 230 78-4021470-01 Rev J Front Panel LEDs To help signal the status of operation or the presence of an alarm, the D9854 receiver makes use of front panel LEDs. The photograph below shows the location of the LEDs on the front panel of the D9854 receiver. The functions of the LEDs are described in the table below. LED Signal State/Color Explanation ALARM Red Solid for five seconds indicates a Warning. Red Flashing indicates an Alarm. SIGNAL Green Solid indicates all of the following conditions: all RF inputs are enabled, all inputs are locked to a signal, and are not muted. all routed ASI outputs are operating without an error. Green Flashing indicates one of the following conditions: difficulty with an input, route or output. one or more RF inputs, or the ASI input are not synchronized. one or more ASI outputs are routed, but muted by a fault condition. no RF signal is present or detected, or it is muted. receiver is not authorized to receive the program. Off Off indicates all of the following conditions: no RF input signal is available, enabled or detected, or the input is muted. no ASI input is present. no valid inputs are available.
D9854 Receiver Alarm Messages 78-4021470-01 Rev J 231 D9854 Receiver Alarm Messages The status of the D9854 receiver and its immediate surroundings is reported to the front panel in the form of messages and alarms. You can enable or disable messages in the Alarm/Warning settings. The following table shows an alphabetical list of the available messages and their default alarm status. The Set Messages and Clear Messages are displayed in the Warning History when the messages are set or cleared respectively. Only alarm conditions can be used to trigger rear panel relays to control external alarm equipment. Warnings are not associated with relay operation. Alarms Alarm Message Type Message Cause/Remedy Description Severity PSB non- compliant Set PROD incomplete or PSB non- compliant Cause: Production command exit_weak_state was not issued after production programming was completed. Remedy: The Exit_weak_state command should be issued by the user with PROD credentials if the device has not yet been shipped to the customer. Otherwise, the customer must reset credentials using the Front Panel. Device is in the WEAK state after production programming is complete. Major PSB non- compliant Clear PSB compliant
Chapter 6 Service and Maintenance 232 78-4021470-01 Rev J Alarm Message Type Message Cause/Remedy Description Severity Signal Status Set ASI Signal - No Content Cause: Loss of ASI/RF lock. Loss of Transport data. Invalid frequency parameters. External to IRD. Remedy: Check tuning parameters and ASI/RF cables. ASI Link Locked, but no TS content. Minor Signal Status Set RF Signal - No Content Cause: Loss of ASI/RF lock. Loss of Transport data. Invalid frequency parameters. External to IRD. Remedy: Check tuning parameters and ASI/RF cables. RF Tuner locked, but no TS content. Minor Signal Status Set Signal is lost Cause: Loss of ASI/RF lock. Loss of Transport data. Invalid frequency parameters. External to IRD. Remedy: Check tuning parameters and ASI/RF cables. Loss of signal Minor Signal Status Set Tuning Parameters Invalid Cause: Loss of ASI/RF lock. Loss of Transport data. Invalid frequency parameters. External to IRD. Remedy: Check tuning parameters and ASI/RF cables. One of the tuning parameters is invalid Minor Signal Status Clear Signal is locked Signal OK Minor
D9854 Receiver Alarm Messages 78-4021470-01 Rev J 233 Alarm Message Type Message Cause/Remedy Description Severity Signal Status Clear Tuning Parameters Valid Tuning parameters are valid Minor PE n: ISE Not Auth Set Channel is not authorized Cause: The channel is unauthorized for the current program. Remedy: Contact your (uplink) service provider to determine whether you are authorized to receive the current program. Program unauthorized because the tier bits do not match. Minor PE n: ISE Not Auth Set Channel requires an authorization key Cause: The channel is unauthorized for the current program. Remedy: Contact your (uplink) service provider to determine whether you are authorized to receive the current program. Program is unauthorized because the unit does not have an authorization key. Minor PE n: ISE Not Auth Set Channel is blacked out Cause: The channel is unauthorized for the current program. Remedy: Contact your (uplink) service provider to determine whether you are authorized to receive the current program. Program is unauthorized because at a minimum, it needs to match one blackout code. Minor
Chapter 6 Service and Maintenance 234 78-4021470-01 Rev J Alarm Message Type Message Cause/Remedy Description Severity PE n: ISE Not Auth Set Channel uses an unknown CA system Cause: Conditional access not supported. Remedy: Contact your (uplink) service provider to determine whether you are authorized to receive the current program at this time. Non-SA conditional access system. Minor PE n: ISE Not Auth Set Channel authorization refused Cause: Conditional access not supported. Remedy: Contact your (uplink) service provider to determine whether you are authorized to receive the current program at this time. There is mismatch in the Conditional access. Minor PE n: ISE Not Auth Set Channel requires an IRD with CA support Cause: Conditional access not supported. Remedy: Contact your (uplink) service provider to determine whether you are authorized to receive the current program at this time. Conditional access is not supported. Minor PE n: ISE Not Auth Set Channel requires the PE to have an ISE Cause: Hardware issue. Remedy: Clear alarms, reset unit, and notify customer service if problem persists. Hardware issue. Minor
D9854 Receiver Alarm Messages 78-4021470-01 Rev J 235 Alarm Message Type Message Cause/Remedy Description Severity PE n: ISE Not Auth Set Channel Unavailable - LEC timeout Cause: Uplink configuration issue. Remedy: Contact your (uplink) service provider to determine whether the LEC GDS data is being provided in the stream. Uplink configuration issue. Minor PE n: ISE Not Auth Clear Fault Reset Minor PE n: ISE Not Auth Clear Channel is authorized Minor CI Top Slot Status Set Initialization Fail Cause: CAM is damaged or not fully inserted, hardware issue, CAM software crash or you dont have subscription rights for the card. Remedy: Re-insert the CAM. Initialization of CAM in top slot failed. Major CI Top Slot Status Set No Descrambling Cause: CAM is damaged or not fully inserted, hardware issue, CAM software crash or you dont have subscription rights for the card. Remedy: Re-insert the CAM. All elementary streams of all selected programs are not descrambled. Major CI Top Slot Status Clear CAM Operation OK Major
Chapter 6 Service and Maintenance 236 78-4021470-01 Rev J Alarm Message Type Message Cause/Remedy Description Severity CI Bottom Slot Status Set Initialization Fail Cause: CAM is damaged or not fully inserted, hardware issue, CAM software crash or you dont have subscription rights for the smart card. Remedy: Re-insert the CAM, and/or check your rights for the smart card. Initialization of CAM in bottom slot failed. Major CI Bottom Slot Status Set No Descrambling Cause: CAM is damaged or not fully inserted, hardware issue, CAM software crash or you dont have subscription rights for the smart card. Remedy: Re-insert the CAM, and/or check your rights for the smart card. All elementary streams of all selected programs are not descrambled. Major CI Bottom Slot Status Clear CAM Operation OK Major PE n CI Status Set Program Not Descrambled Cause: Hardware issue, CAM software crash or you dont have subscription rights for the smart card. Remedy: Reinsert the CAM and/or check your rights for the smart card. All elementary streams for this service selected for descrambling were not descrambled by the CAM. Major