Cisco D9854i Manual
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D9854 Receiver Alarm Messages 78-4021470-01 Rev J 257 Alarm Message Type Message Cause/Remedy Description Severity Boot Host Set FPGA Invalid Cause: Hardware issue Remedy: Clear alarms, reset unit, and notify customer service if the problem persists. FPGA Image cannot be read from memory correctly. Major Boot Host Set APP Invalid Cause: Hardware issue Remedy: Clear alarms, reset unit, and notify customer service if the problem persists. Application SW cannot be read from memory correctly. Major Boot Host Clear BOOT passed Major Boot Secondary Set FLASH Not Found Cause: Hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. Flash memory not detected. Major Boot Secondary Set EMI SDRAM Test Failed Cause: Hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. RAM Failure - memory testing failed. Major Boot Secondary Set BOOT Invalid Cause: Hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. Boot SW cannot be read from memory correctly. Major
Chapter 6 Service and Maintenance 258 78-4021470-01 Rev J Alarm Message Type Message Cause/Remedy Description Severity Boot Secondary Set FPGA Invalid Cause: Hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. FPGA Image cannot be read from memory correctly. Major Boot Secondary Set APP Invalid Cause: Hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. Application SW cannot be read from memory correctly. Major Boot Secondary Clear BOOT passed Major Decoder Processor Start Set DB Startup failed Cause: Hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. Transfer of operational parameters to secondary processor failed. Major Decoder Processor Start Set No Response Cause: Hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. Secondary processor not responding. Major Decoder Processor Start Set Synchronization Failure Cause: Hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. Communicatio n with secondary processor failing. Major
D9854 Receiver Alarm Messages 78-4021470-01 Rev J 259 Alarm Message Type Message Cause/Remedy Description Severity LEC Timeout Set LEC Table Missing/timeout:c hannels currently unavailable Cause: Possible LEC Server or Uplink issue. Remedy: If using RF input, contact the content provider. If using ASI output, ensure the source has not been changed for the content provider. Clear alarm and notify customer service if the problem persists. ECT Table is not received in the GDS stream. LEC Timeout Clear LEC received FPGA status Set FPGA Init failed to go high Cause: Hardware issue. Remedy: Clear alarms, reset the unit, notify customer service if the problem persists. FPGA setup failure or the FPGA binary identity does not match the FPGA registers. Major FPGA status Set FPGA Init and Done failed to go low Cause: Hardware issue. Remedy: Clear alarms, reset the unit, notify customer service if the problem persists. FPGA setup failure or the FPGA binary identity does not match the FPGA registers. Major FPGA status Set FPGA Init went LOW (CRC error) Cause: Hardware issue. Remedy: Clear alarms, reset the unit, notify customer service if the problem persists. FPGA setup failure or the FPGA binary identity does not match the FPGA registers. Major
Chapter 6 Service and Maintenance 260 78-4021470-01 Rev J Alarm Message Type Message Cause/Remedy Description Severity FPGA status Set FPGA Done failed to go high Cause: Hardware issue. Remedy: Clear alarms, reset the unit, notify customer service if the problem persists. FPGA setup failure or the FPGA binary identity does not match the FPGA registers. Major FPGA status Set SW ver outside upper or lower limit Cause: Hardware issue. Remedy: Clear alarms, reset the unit, notify customer service if the problem persists. FPGA setup failure or the FPGA binary identity does not match the FPGA registers. Major FPGA status Set FPGA ID does not match FPGA DESIGNATION Cause: Hardware issue. Remedy: Clear alarms, reset the unit, notify customer service if the problem persists. FPGA setup failure or the FPGA binary identity does not match the FPGA registers. Major FPGA status Set FPGA ID does not match HW FPGA ID Cause: Hardware issue. Remedy: Clear alarms, reset the unit, notify customer service if the problem persists. FPGA setup failure or the FPGA binary identity does not match the FPGA registers. Major FPGA status Clear FPGA loaded successfully and reset
D9854 Receiver Alarm Messages 78-4021470-01 Rev J 261 Warnings Warning Message Type Message Cause/Remedy Description ASI TS Overflow Set ASI Output Overflow Cause: Uplink settings may have changed since setting up the unit. Variable bit rate or statmuxed streams may be in use. Remedy: Increase the output rate, drop unreferenced content in DPM Options, and drop the programs that are not needed for downstream devices. Contact your (uplink) service provider to verify the expected bit rate settings. The output rate is higher than level set by the user. ASI TS Overflow Clear ASI Output Overflow Cleared MPoIP TS Overflow Set MPEGoIP Output Overflow Cause: Uplink settings may have changed since setting up the unit. Variable bit rate or statmuxed streams may be in use. Remedy: Increase the output rate, drop unreferenced content in DPM Options, and drop the programs that are not needed for downstream devices. Contact your (uplink) service provider to verify the expected bit rate settings. The output rate is higher than level set by the user. MPoIP TS Overflow Reset MPEGoIP Output Overflow Cleared
Chapter 6 Service and Maintenance 262 78-4021470-01 Rev J Warning Message Type Message Cause/Remedy Description Transport Error Set Continuity Count Error Cause: Possible uplink or signal issue. Remedy: Clear warnings, reset the unit, and notify customer service if the problem persists. Transport packet continuity count jumped. Possible packet loss. Transport Error Set Buffer Overflow Cause: Possible uplink or signal issue. Remedy: Clear warnings, reset the unit, and notify customer service if the problem persists. The transport stream is faster than the maximum buffer or the decode engines are having difficulty handling the data sent to them. Transport Error Set Transport Error Indicator Cause: Possible uplink or signal issue. Remedy: Clear warnings, reset the unit, and notify customer service if the problem persists. Transport packets are marked as errored upstream of the decoder. Transport Error Set Transport Rate Error: FPGA Overflow Cause: Uplink settings may have changed since setting up the unit. Remedy: Increase the output rate, drop unreferenced content in DPM Options, and/or drop programs not needed for downstream devices. Contact your (uplink) service provider to verify the expected bit rate settings. The output rate is higher than level set by the user. Transport Error Clear Continuity Count Error Cleared Trap expires after 30 seconds. Transport Error Clear Buffer Overflow Cleared Trap expires after 30 seconds. Transport Error Clear Transport Error Indicator Cleared Trap expires after 30 seconds.
D9854 Receiver Alarm Messages 78-4021470-01 Rev J 263 Warning Message Type Message Cause/Remedy Description Transport Error Clear Transport Rate Error: FPGA Overflow Cleared Trap expires after 30 seconds. CI Status Set Different CA Systems in Top/Bottom Slots Cause: Different CA systems are used in the slots. Remedy: Replace the CA cards to use the same CA system. Different CA Systems in Top/Bottom slots. CI Status Clear OK Video Format Mismatch Set Video format mismatch Video Format Mismatch. Video Format Mismatch Clear Video format match Temperature Warning Set Temperature over Warning threshold Cause: Room temperature too high, or air flow is blocked. Remedy: Check openings on front and rear panels for blockage. Lower the room temperature or improve air flow to the device. Temperature is above normal operating range. Temperature Warning Clear Temperature normal FPGA Temperature Warning Set Temperature over Warning threshold Cause: Room temperature is too high, or air flow is blocked. Remedy: Check the openings on front and rear panels for blockage. Lower the room temperature or improve air flow to the device. FPGA temperature is above normal operating range. FPGA Temperature Warning Clear Temperature normal
Chapter 6 Service and Maintenance 264 78-4021470-01 Rev J Warning Message Type Message Cause/Remedy Description VBI Data Set 2nd VBI PID attempt to write same line Cause: Uplink configuration issue. Remedy: Contact uplink to verify expected VBI settings. Conflicting VBI data on second VBI PID. VBI Data Clear Line Collision Cleared TDT timeout # Set tdt timed out Cause: Uplink is not sending or is sending intermittently. Remedy: Clear warning. If the problem persists, determine if uplink is sending the current SI information table. Disable the warning if not using the table. Time Date Table was never received. TDT timeout # Set tdt is lost Cause: Uplink is not sending or is sending intermittently. Remedy: Clear warning. If the problem persists, determine if uplink is sending the current SI information table. Disable the warning if not using the table. No longer receiving Time Date. TDT timeout # Clear tdt fault cleared SDT timeout # Set sdt # timed out Cause: Uplink is not sending or is sending intermittently. Remedy: Clear warning. If the problem persists, determine if uplink is sending the current SI information table. Disable the warning if not using the table. Service Description Table was never received.
D9854 Receiver Alarm Messages 78-4021470-01 Rev J 265 Warning Message Type Message Cause/Remedy Description SDT timeout # Set sdt # is lost Cause: Uplink is not sending or is sending intermittently. Remedy: Clear warning. If the problem persists, determine if uplink is sending the current SI information table. Disable the warning if not using the table. No longer receiving Service Description. SDT timeout # Clear sdt fault cleared PMT timeout # Set pmt # timed out Cause: Uplink is not sending or is sending intermittently. Remedy: Clear warning. If the problem persists, determine if uplink is sending the current SI information table. Disable the warning if not using the table. Program Mapping Table was never received. PMT timeout # Set pmt # is lost Cause: Uplink is not sending or is sending intermittently. Remedy: Clear warning. If the problem persists, determine if uplink is sending the current SI information table. Disable the warning if not using the table. No longer receiving Program Mapping Table. PMT timeout # Clear pmt fault cleared PAT timeout # Set pat # timed out Cause: Uplink is not sending or is sending intermittently. Remedy: Clear warning. If the problem persists, determine if uplink is sending the current SI information table. Disable the warning if not using the table. Program Association Table was never received.
Chapter 6 Service and Maintenance 266 78-4021470-01 Rev J Warning Message Type Message Cause/Remedy Description PAT timeout # Set pat # is lost Cause: Uplink is not sending or is sending intermittently. Remedy: Clear warning. If the problem persists, determine if uplink is sending the current SI information table. Disable the warning if not using the table. No longer receiving Program Association Table. PAT timeout # Clear pat fault cleared NIT timeout # Set nit timed out Cause: Uplink is not sending or is sending intermittently. Remedy: Clear warning. If the problem persists, determine if uplink is sending the current SI information table. Disable the warning if not using the table. Network Information Table was never received. NIT timeout # Set nit is lost Cause: Uplink is not sending or is sending intermittently. Remedy: Clear warning. If the problem persists, determine if uplink is sending the current SI information table. Disable the warning if not using the table. No longer receiving Network Information Table. NIT timeout # Clear nit fault cleared CAT timeout # Set cat timed out Cause: Uplink is not sending or is sending intermittently. Remedy: Clear warning. If the problem persists, determine if uplink is sending the current SI information table. Disable the warning if not using the table. Conditional Access Table was never received.