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Cisco Unity Connection 8 Voicemail User Guide

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    							Forwarding a Message by Using Voice Commands
    Procedure
    Step 1Afterlisteningtothemessage,say"Forward."
    Step 2Recordanintroductiontotheforwardedmessage,ifapplicable.Topauseorresumerecording,press8.
    Whenyouarefinished,press#orstaysilentforafewseconds.
    Step 3Whenprompted,saythenameofamessagerecipient.
    IfConnectionaddsarecipientthatyoudidnotintend,say"Remove"toremovethelastrecipientaddedor
    "Editrecipientstoremoveotherrecipients.
    Whenyouarefinishedaddressingthemessage,say"Done."
    Tip•Forfasteraddressing,saythenameofthenextrecipientbeforeConnectionfinishesthe
    confirmationmessage.
    •Totemporarilyswitchtousingthephonekeypadforaddingarecipient,press9.Connection
    returnstovoice-recognitionmodeafteryouaddtherecipient.
    Step 4Followthepromptsandusethefollowingvoicecommandstofinishtheforwardedmessage:
    VoiceCommandAction
    "Send"Sendthemessage
    "Editrecipients"Revieworeditlistofmessagerecipients
    "Addnames"Addotherrecipients
    "Changerecording"Editrecordedmessage
    "Reviewmessageproperties"Reviewmessageproperties
    "Markurgent"Markmessageasurgent
    "Markprivate"Markmessageasprivate
    "Markurgentandprivate"Markmessageasurgentandprivate
    "Returnreceipt"Markmessageforreturnreceipt
    "Futuredelivery"Deliverthemessageatafuturedateortime
    WhenConnectionaskswhenyouwantthemessagedelivered,say
    "Today,""Tomorrow,"adayoftheweek,oracalendardate,and
    atimeofday.Youmustsay"Send"whenyouarereadytohave
    themessagequeuedforfuturedelivery.
    "Cancelfuturedelivery"Cancelfuturedelivery
    "Reviewmessage"Reviewrecordedmessageandmessageproperties
    User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)    
       OL-21232-0113
    Forwarding a Message by Using Voice Commands
    Forwarding Messages 
    						
    							Step 5Afteryouhavesenttheforwardedmessage,followthepromptstohandletheoriginalmessage.
    Managing Receipts
    RevisedNovember16,2010
    AsyouworkwithCiscoUnityConnection,youmaymanagethefollowingtypesofreceipts:
    Receiptmessagethatinformsyouwhentherecipientplaysyourmessage.Read
    Receiptmessagethatinformsyouwhenyourmessagewasdeliveredtotheintended
    recipient.
    Delivery
    Receiptmessagethatinformsyouwhenyourmessagecouldnotbedeliveredto
    theintendedrecipient.
    Nondelivery
    AlthoughyoucanrequestonlyreturnreceiptsintheConnectionphoneinterface,youmaybeabletospecifically
    requestreadordeliveryreceiptsbyusinganemailapplication.Notethatyoumayormaynotreceivereceipts
    inresponsetoyourrequests,dependingonhowyourrecipient'sandyourvoicemailaccountsaresetup.And
    whenyoudoreceivereceiptsinresponsetoyourreceiptrequests,theycanbeeitherreadreceiptsordelivery
    receipts,againdependingonhowthevoicemailaccountsaresetup.
    Whenyoucheckmessages,Connectionplaysreceiptsalongwithyourothermessages.Youplayanddelete
    receiptsinthesamewayasothermessages;youcannotreplytoorforwardthem.
    Forreadreceipts,Connectionplaysalistoftherecipientswhoplayedthemessageyousent.Fornondelivery
    receipts(NDRs),Connectionidentifiesrecipientswhosemailboxesdidnotacceptthemessage.
    AfterConnectionplaysanNDR,youcanheartheoriginalmessageandresendittotherecipient(s)whofailed
    toreceiveit.Youcanrecordanintroduction,modifytherecipientlist,andchangedeliveryoptionswhen
    resendingamessage.Onceyouresendthemessage,ConnectionautomaticallydeletestheNDR.
    Managing Receipts by Using the Phone Keypad
    Procedure
    Step 1CallandsignintoConnection.
    Step 2AttheMainmenu,selecttheoptionPlayNewMessages,thenReceipts.
    Step 3Followthepromptstomanageyourreceipts.
       User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
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    Managing Receipts by Using the Phone Keypad
    Managing Receipts 
    						
    							Managing Receipts by Using Voice Commands
    Procedure
    Step 1CallandsignintoConnection.
    Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say:
    "PlayReceipts."Connectiontellsyouthetotalnumberofreceiptsthatyouhave,thenplaysthem.
    Or
    "Playreceipts."Connectiontellsyouthenumberofreceiptsthatmeetyourcriteria,
    thenplaysthem.
    Step 3Followthepromptsandusethefollowingvoicecommandstomanagethereceiptafteryouhavelistenedto
    it:
    VoiceCommandAction
    "Repeat"Replayreceipt
    "Save"Saveorrestoreassaved
    "Delete"Deletereceipt
    "Resend"Resendoriginalmessage(NDRsonly)
    "Marknew"Saveasnew
    (Nocommandavailable)Rewindreceipt
    "Messageproperties"Playreceiptproperties
    "Playoriginalmessage"Playoriginalmessage(NDRsonly)
    User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)    
       OL-21232-0115
    Managing Receipts by Using Voice Commands
    Managing Receipts 
    						
    							   User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
    16OL-21232-01  
    Managing Receipts by Using Voice Commands
    Managing Receipts 
    						
    							CHAPTER 4
    Finding Messages
    •AboutFindingMessages,page17
    •FindingMessagesbyUsingtheMessageLocatorOption,page17
    •FindingMessagesbyUsingthePhoneViewOption,page18
    •FindingMessagesbyUsingtheGotoMessageOption,page21
    About Finding Messages
    CiscoUnityConnectionoffersthreeoptionsforfindingmessagesbyphone:
    Allowsyoutofindnewandsavedvoicemessagesbasedonsearchcriteria.MessageLocator
    Allowsyoutofindnewandsavedvoicemessagesbasedonsearchcriteria,
    thendisplaysresultsonyourCiscoIPphonescreen.
    PhoneView
    Allowsyoutofindasavedmessagebasedonthemessagenumber.GotoMessage
    Notalloftheseoptionsmaybeavailabletoyou.CheckwithyourConnectionadministrator.
    Finding Messages by Using the Message Locator Option
    WithMessageLocator,youfindvoicemessagesfromaparticularuserbyenteringthenameoftheuseror
    theextension.Youcanalsofindvoicemessagesfromalloutsidecallersormessagesleftbycallerswhocalled
    fromaspecificnumber.
    Basedonthecriteriathatyouenter,CiscoUnityConnectionbeginsplayingmessagesastheyarefound.By
    default,messagesarepresentedinorderofnewesttooldest—regardlessofwhetherthemessagesarenewor
    saved—thoughyourConnectionadministratormaychangethisplaybackorder.
    User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)    
        OL-21232-0117 
    						
    							Finding Messages with Message Locator by Using the Phone Keypad
    Procedure
    Step 1CallandsignintoConnection.
    Step 2Ifyouarenotusingvoicecommands,skiptoStep3.
    Ifyouareusingvoicecommands,say"Touchtoneconversation"orpress9totemporarilychangetousing
    thephonekeypad.
    ToswitchbacktousingvoicecommandsafteryouhavefinishedusingMessageLocator,hangupand
    signintoConnectionagain.
    Tip
    Step 3AttheMainmenu,selecttheoptionFindMessages.
    Step 4Selecttheapplicableoptionandfollowthepromptstofindandmanagethevoicemessagesyouarelooking
    for:
    DescriptionOption
    Whenprompted,usethephonekeypadtospellthenameoftheuserortoenter
    theextensionoftheuser.Press##toswitchbetweenspellingandnumberentry.
    FromAnotheruser
    Connectionsearchesforanymessagesleftbyunidentifiedcallers—including
    outsidecallersanduserswhodidnotsignintoConnectionbeforecallingfrom
    anexternalphoneorfromaphonethatisnotassociatedwithauseraccount(such
    asaconferenceroom).
    FromAllOutside
    Callers
    Whenprompted,usethephonekeypadtoenterthephonenumber—orpartofthe
    number—ofthecaller,followedby#.
    Somecallersmayhaveadditionaldigitsatthebeginningoftheirphone
    numbers,suchascodesforcountry,area,orcity.Notallcallershave
    phonenumbersstoredinthesystem.Ifyouhavetroublefindingmessages
    fromaspecificcaller,contactyourConnectionadministrator.
    Note
    FromaSpecificOutside
    Caller
    Finding Messages by Using the Phone View Option
    WithPhoneView,thescreenofyourCiscoIPphoneprovidesavisualdisplayofthesender,date,andtime
    ofyourvoicemessages.Youentersearchcriteriatoviewselectedvoicemessagesonthephonescreen.By
    default,messagesarelistedinorderofnewesttooldest—regardlessofwhetherthemessagesarenewor
    saved—thoughyourConnectionadministratormaychangethisplaybackorder.
       User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
    18OL-21232-01  
    Finding Messages with Message Locator by Using the Phone Keypad
    Finding Messages by Using the Phone View Option 
    						
    							Finding Messages with Phone View by Using the Phone Keypad
    Procedure
    Step 1CallandsignintoConnection.
    Step 2AttheMainmenu,selecttheoptionFindMessages.
    Step 3Selecttheapplicableoptionandfollowthepromptstofindthevoicemessagesyouarelookingfor:
    DescriptionOption
    Connectiondisplaysvoicemessagesthathavenotbeenheard.AllNewMessages
    Connectiondisplaysallnewandsavedvoicemessages.AllMessages
    Whenprompted,usethephonekeypadtospellthenameoftheuserortoenter
    theextensionoftheuser.Press##toswitchbetweenspellingandnumberentry.
    FromAnotherUser
    Connectionsearchesforanymessagesleftbyunidentifiedcallers—including
    outsidecallersanduserswhodidnotsignintoConnectionbeforecallingfrom
    anexternalphoneorfromaphonethatisnotassociatedwithauseraccount
    (suchasaconferenceroom).
    FromAllOutsideCallers
    Whenprompted,usethephonekeypadtoenterthephonenumber—orpartof
    thenumber—ofthecaller,followedby#.
    Somecallersmayhaveadditionaldigitsatthebeginningoftheirphonenumbers,
    suchascodesforcountry,area,orcity.Notallcallershavephonenumbers
    storedinthesystem.Ifyouhavetroublefindingmessagesfromaspecificcaller,
    contactyourConnectionadministrator
    FromaSpecificOutside
    Caller
    Step 4Afterthemessagelistdisplaysonyourphonescreen,usethefollowingsoftkeystoselectmessagesthatyou
    wantConnectiontoplay:
    DescriptionOption
    Startmessageplaybackfortheselectedmessage.Select
    Gotothenextpageofmessages,ifapplicable.Next
    Gotothepreviouspageofmessages,ifapplicable.Previous
    DisplaystheGoToandExitsoftkeys.Thiskeyappearsonlyonphonesthatdisplay
    amaximumoffoursoftkeys.
    More
    Displaysascreenthatallowsyoutoenteramessagenumberbyusingthephone
    keypad,thenskipstothatmessagebyhighlightingit.
    GoTo
    User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)    
       OL-21232-0119
    Finding Messages with Phone View by Using the Phone Keypad
    Finding Messages by Using the Phone View Option 
    						
    							DescriptionOption
    Exitthedisplayedmessagelist.ThisreturnsyoutotheConnectionsearch-criteria
    prompt.
    Exit
    Step 5Followthepromptstolistentoandmanageyourmessages.
    Finding Messages with Phone View by Using Voice Commands
    Procedure
    Step 1CallandsignintoConnection.
    Step 2WhenConnectionasks,"Whatdoyouwanttodo,"usetheapplicablevoicecommandtoselectthetypeof
    messagesthatyouwantdisplayedonyourphonescreen:
    VoiceCommandAction
    "Show"Viewnewandsavedvoicemessagesorreceipts
    "Shownewmessages"Viewallnewvoicemessages
    "Showmessagesfrom"
    Viewneworsavedordeletedvoicemessagesfroma
    Connectionuser
    "Showsaved"Viewsavedvoicemessagesorreceipts
    "Showsavedmessages"Viewallsavedvoicemessages
    "Showdeleted"Viewdeletedvoicemessagesorreceipts
    "Showdeletedmessages"Viewalldeletedvoicemessages
    (Notavailableonsomesystems.)
    Step 3Afterthemessagelistdisplaysonyourphonescreen,usethefollowingsoftkeystoselectmessagesthatyou
    wantConnectiontoplay:
    DescriptionOption
    Startmessageplaybackfortheselectedmessage.Select
    Gotothenextpageofmessages,ifapplicable.Next
    Gotothepreviouspageofmessages,ifapplicable.Previous
    DisplaystheGoToandExitsoftkeys.Thiskeyappearsonlyonphonesthatdisplay
    amaximumoffoursoftkeys.
    More
       User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
    20OL-21232-01  
    Finding Messages with Phone View by Using Voice Commands
    Finding Messages by Using the Phone View Option 
    						
    							DescriptionOption
    Displaysascreenthatallowsyoutoenteramessagenumberbyusingthephone
    keypad,thenskipstothatmessagebyhighlightingit.
    GoTo
    Exitthedisplayedmessagelist.ThisreturnsyoutotheConnectionsearch-criteria
    prompt.
    Exit
    Step 4Usethefollowingvoicecommandstomanagemessagesafteryouhavelistenedtothem:
    VoiceCommandAction
    "Repeat"Replaymessage
    "Previous"Playpreviousmessage
    "Next"Playnextmessage
    "Save"Saveorrestoreassaved
    "Delete"Deletemessage
    "Reply"Replytomessage
    "Replyall"Replytoall
    "Resend"Resendoriginalmessage(nondeliveryreceiptsonly)
    "Callsender"Callmessagesender
    (Notavailableonsomesystems.)
    "Forward"Forwardmessage
    "Marknew"Saveorrestoreasnew
    N/ARewindmessage
    "Fax"Sendtoafaxmachineforprinting
    (Notavailableonsomesystems.)
    "Messageproperties"Playmessageproperties
    Finding Messages by Using the Go to Message Option
    Asyoulistentoyourmessages,youcanusetheGotoMessageoptiontofindaparticularmessagebyentering
    thenumberofthemessage.
    User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)    
       OL-21232-0121
    Finding Messages
    Finding Messages by Using the Go to Message Option 
    						
    							Finding Messages with Go to Message by Using the Phone Keypad
    Procedure
    Step 1CallandsignintoConnection.
    Step 2Ifyouarenotusingvoicecommands,skiptoStep3.
    Ifyouareusingvoicecommands,say"Touchtoneconversation"orpress9totemporarilychangetousing
    thephonekeypad.
    ToswitchbacktousingvoicecommandsafteryouhavefinishedusingGotoMessage,hangupand
    signintoConnectionagain.
    Tip
    Step 3AttheMainmenu,selecttheapplicableoption,PlayNewMessagesorReviewOldMessages.
    Step 4PresstheGotoMessageshortcutkeys.
    AskyourConnectionadministratorfortheshortcutkeysthatyouusetohearthepromptforentering
    themessagenumber.
    Tip
    Step 5Whenprompted,enterthemessagenumberfollowedby#.
    Step 6Followthepromptstomanagethemessageafteryouhavelistenedtoit.
       User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
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    Finding Messages with Go to Message by Using the Phone Keypad
    Finding Messages by Using the Go to Message Option 
    						
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