Cisco Unity Connection 9x User Guide
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CHAPTER 2 Working with Cisco Unity Connection by Phone •AbouttheConnectionConversation,page3 •UsingthePhoneKeypadwiththeConnectionConversation,page3 •UsingVoiceCommandswiththeConnectionConversation,page4 About the Connection Conversation WhenyouaccessCiscoUnityConnectionbyphone,youheartheConnectionconversation.Itsrecorded instructionsandpromptsguideyouasyousendandreceivemessages,recordgreetings,andchangeyour preferences.YoucanuseanyphonetoaccessConnection....
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YourConnectionadministratordeterminestheconversationversionthatyouhear.Typically,anadministrator willselectaconversationthathasakeypadmappingthatisfamiliartoyou.AskyourConnectionadministrator whichconversationyouaresetuptouse. Related Topics CiscoUnityConnectionPhoneMenusandVoiceCommands,onpage85 Using Voice Commands with the Connection Conversation CiscoUnityConnectionprovidesavoice-recognitionoptionthatletsyousaywhatyouwanttodointhe...
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CHAPTER 3 Voicemail Basics •CallingCiscoUnityConnection,page5 •SendingVoiceMessages,page5 •CheckingMessages,page8 •ReplyingtoMessages,page10 •ForwardingMessages,page12 •ManagingReceipts,page14 Calling Cisco Unity Connection YoucancallCiscoUnityConnectionfromyourdeskphone,fromanotherphonewithinyourorganization, orfromoutsideyourorganization. Procedure Step 1DialtheapplicablenumbertocallConnection. Step 2Ifyouarecallingfromanotherphonewithinyourorganizationorfromoutsideyourorganization,press*...
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YoucansendvoicemessagestootherCiscoUnityConnectionuserswithoutdialingtheirextensions.This canbehelpfulwhenyoudonotwanttodisturbauserorwhenyoudonothavetimeforaphoneconversation. Sendingvoicemessagesmayalsohelptoavoidmisunderstandingsthatcanbe"read"intoemailmessages. Youcanaddressavoicemessagetooneormultiplerecipients,andtoprivateandsystemdistributionlists. Dependingontheinputstyleyouareusing,youaddressamessageeitherbysayingthenameofaConnection...
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Sending a Voice Message by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "Sendamessage." Toaddressthemessagebeforerecordingitortospecifyamessageproperty,sayitnow.Forexample: "SendanurgentmessagetoTimSmith"or"Sendaprivatemessage." Tip Step 3Recordthemessage.Whenyouarefinished,press#orstaysilentforafewseconds. Topauseorresumerecording,press8. Step 4Whenprompted,saythenameofamessagerecipient....
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VoiceCommandAction atimeofday.Youmustsay"Send"whenyouarereadytohave themessagequeuedforfuturedelivery. "Cancelfuturedelivery"Cancelfuturedelivery "Reviewmessage"Reviewrecordedmessageandmessageproperties Checking Messages RevisedNovember16,2010 YoucanchecknewandsavedmessagesinyourCiscoUnityConnectionmailboxbyphone,aswellasmessages inyouremailapplication. Youcansaveordeletemessagesduringmessageplaybackorafteryoulistentoanentiremessage....
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Checking Messages by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "PlayMessages."ConnectiontellsyouthetotalnumberofnewandsavedmessagesinyourConnection mailbox,playsallnewvoicemessages,emails,andreceipts,thenplayssavedmessages. Or Usethefollowingcommandstoselectthetypeofmessagesthatyouwanttohear: VoiceCommandAction "Play" Hearnewandsavedvoicemessagesoremailsorexternal messagesorreceipts...
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VoiceCommandAction "Next"Playnextmessage "Save"Saveorrestoreassaved "Delete"Deletemessage "Reply"Replytomessage "Replyall"Replytoall "Resend"Resendoriginalmessage(nondeliveryreceiptsonly) "Callsender"Callmessagesender (Notavailableonsomesystems.) "Forward"Forwardmessage "Marknew"Saveorrestoreasnew N/ARewindmessage "Fax"Sendtoafaxmachineforprinting (Notavailableonsomesystems.) "Messageproperties"Playmessageproperties...
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Tip•Whileaddressingthemessage,press##toswitchbetweenspellingandnumberentry. •Toaddressthemessagetoaprivatelist,enterthelistnumberbyusingnumberentry,or,ifthe listhasadisplaynameintheMessagingAssistantwebtool,spellthenamebyusingspelling entry. •Whenmorethanoneusermatchesyouraddressingentries,Connectionplaysalistofmatches thatyoucannavigatequickly.Press#toselectarecipientfromalist;press7toskiptothe previousnameand9toskiptothenextname;andpress77toskiptothebeginningofalistand 99toskiptotheendofalist. Step...
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VoiceCommandAction WhenConnectionaskswhenyouwantthemessagedelivered,say "Today,""Tomorrow,"adayoftheweek,oracalendardate,and atimeofday.Youmustsay"Send"whenyouarereadytohave themessagequeuedforfuturedelivery. "Cancelfuturedelivery"Cancelfuturedelivery "Reviewmessage"Reviewrecordedmessageandmessageproperties Step 4Afteryousendthereply,followthepromptstohandletheoriginalmessage. Forwarding Messages...