Comdial Dxp Non-LCD Telephone Reference Manual

							(The following instructions assume a tone-first default setting. Any user
can change a call to voice announce signaling by pressing the
INTERCOM button again after dialing the extension number or by
pressing the DSS button again.)
·To manually cause the other telephone to ring,
1. Lift handset or pressINTERCOM.
2. Dial extension number (called telephone will ring).
·To tone call automatically,
1. PressDSSbutton (called telephone will ring).
(The following instructions assume a voice-first default setting. Any user
can change a call to tone signaling by pressing the INTERCOM button
again after dialing the extension number or by pressing the DSS button
again.)
·To voice announce manually,
1. Lift handset or pressINTERCOM.
2. Dial extension number.
3. Speak your announcement.
·To voice announce automatically,
1. Lift handset and press DSS button.
2. Speak your announcement.
Some systems will be arranged so that certain stations have a hot line
feature. If your station is so arranged, every time you lift the handset,
your speakerphone will automatically ring a preselected station
(programmed by the installer). To make an intercom call to a station
other than this hot line station, or to make a call on an outside line, you
must press an intercom or line button before you lift the handset; then
you can dial the number.
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							3.8 Camping On At A Busy Station
And Waiting For An Automatic Callback
If you call another station and receive a busy tone or a Do Not Disturb
tone, you can press a button that will cause the system to ring your
telephone when the station is available. This is called “camping on at a
station.” Please note that you can camp on to only one station at a time.
·To camp on at any busy station,
1. DialS6when you hear a busy tone.
2. Hang up the handset. When the station you called becomes
available, your telephone will ring with five short tone bursts.
·When you hear five short tone bursts,
1. Lift handset or pressINTERCOM. The other telephone will start
ringing.
If you do not lift the handset or pressINTERCOMafter the ring back
tones, within the time limit set by the installer, the system cancels the
call back.
·To cancel the call back before your telephone sounds the tone
bursts,
1. Lift handset or pressINTERCOMand dial#6.
·To camp on at a station with a Do Not Disturb condition set,
1. DialS6when you hear a DND tone and hang up the handset. A
call back will occur when called station is no longer set in the Do
Not Disturb mode.
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							3.9 Camping On At An Idle Station
And Waiting For An Automatic Callback
If you call another station and hear ringing but receive no answer, you
can press a button that will cause the system to ring your telephone when
any activity is initiated at that station.
·To camp on at a station for which you hear ringing but receive no
answer,
1. DialS6and hang up the handset. Callback will occur after any
activity is initiated at dialed station. You may cancel the camp-on
condition at any time by pressingINTERCOMand dialing#6.
NOTE: If you make a call in the voice announce mode and receive no
answer at the called station, the CALLBK option will still be
available to you.
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							3.10 Camping On At A Busy Station And
Waiting For An Answer (Call Waiting)
If the telephone you have called is busy, you can send a call-waiting tone
to the telephone and wait on the line for an answer (you must be using
the handset for this feature to work).
·To activate call waiting when you hear a busy tone,
1. DialS6(called party hears tone).
2. Wait on line for reply.
Called party can place the current call on hold or disconnect from the
call to answer your call-waiting tone, or choose to ignore your
call-waiting tone and continue current conversation.
·To cancel call waiting,
1. Lift handset or pressINTERCOM,thendial#6.
2. Hang up the handset or pressSPEAKERto end.
·To answer a call-waiting tone if you receive one while on a call,
1. Hear short tone burst in receiver.
2. Either place current call on hold or complete call and hang up
(waiting call will ring at your telephone).
3. Lift handset to answer call.
You may, of course, choose to ignore the call-waiting tone and remain on
the line with your original caller.
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							3.11 Overriding A Call
Or A Do Not Disturb Condition
At Another Telephone (Executive Override)
You can override a call in progress or a Do Not Disturb condition at
another telephone if the system installer has enabled the executive
override feature at your telephone. (If the feature is not enabled through
programming, an error tone will sound and screen options will remain
displayed.)
·To override an in-progress call or a Do Not Disturb condition at
another telephone,
1. Make intercom call and hear a busy signal.
2. DialS03(all parties will hear several tone bursts).
3. Speak your announcement (if in voice-first mode) or hear
ring-back tone (if in tone-first mode).
NOTE: This action disables DND condition at the other telephone
until DND is reset.
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							3.12 Making A Subdued Off-Hook
Voice Announcement (SOHVA)
You can make a subdued voice announcement to another station that is
off-hook and busy on a call if the system is arranged to provide this
feature. Your telephone provides aSOHVAbutton for this purpose. You
decide whether to deliver a SOHVA message, camp on at that station, set
a message-waiting indicator, or hang up when you hear an intercom busy
tone.
·Make a SOHVA announcement using the SOHVA button as
follows:
1. Make intercom call and hear busy tone.
2. Decide whether to interrupt or not.
3. If you decide not to interrupt the called party, hang up,
—OR—
to interrupt, press preprogrammedSOHVAbutton and hear several
quick tone bursts.
5. Make announcement (busy tone means that the called telephone is
in speakerphone mode and you cannot make announcement, that
your SOHVA has been denied through system programming, or
that the called party has blocked your SOHVA).
6. Wait on line for verbal reply.
NOTE: The caller cannot control how the announcement is received.
This depends upon the equipment used and station
programming.
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							Placing Calls On Hold
4.1 Holding Calls
You can place a call on hold and pick it back up a short time later. With a
regular hold, you can pick up the held call at your telephone or another
user can pick the call up. With an exclusive hold condition, you must
pick up the held call at your telephone; no other telephone has access to
it. The Hold feature also allows you to answer and place on hold a call
that is on a line that does not appear at your telephone (a call that is
parked or transferred to you, for instance).
After a call has been on hold for a period of time (set by the system
installer), the system will cause a one-second tone burst to sound at your
telephone, and speed up the flash rate of the line button light. If the call
is on exclusive hold, it will revert to manual hold after this hold recall
time period.
When you answer a call on a group intercom and place it on hold, the
system keeps the call on hold on the group intercom. This means that
you can pick up this call at any station that has access to the group
intercom.
The installer can add a directed station hold feature to your telephone.
With this feature, you can pick up the held call that has been on hold the
longest length of time at another telephone. This feature also allows you
to place a call on hold at another telephone in a manner that makes that
call appear to have been on hold there for a longer period of time than
any other held call.
·
To place a call on hold,
1. PressHOLD.
·
To retrieve a held call,
1. Press line button of the held call (with flashing light),
—OR—
pressTA P.
4
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							NOTE: The TAP always retrieves the last number placed on hold,
regardless of whether you have line appearance for the line on
which the call is holding.
·
To place a call on exclusive hold,
1. PressHOLDtwice.
·
To retrieve exclusive hold,
1. Press line button of held call (with flashing light),
—OR—
pressTA P(if station does not have line appearance).
·
To place a call on directed station hold,
1. Answer call.
2. PressINTERCOM.
3. DialS90.
4. Dial extension number of station to receive held call. Your
telephone automatically hangs up.
·
To retrieve a held call at another station,
1. PressINTERCOM.
2. Dial#90.
3. Dial extension number of station to receive held call.
4. Answer call.
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							4.2 Handling Hold Recalls
After a call has been on hold for a period of time (set by the installer of
your system), the system will cause a hold recall tone burst to sound at
your telephone and the flash rate of the line button to become faster.
If the call is on exclusive hold, it will revert to manual hold after the hold
recall period (you will hear four short tone bursts at 12-second intervals).
Calls that revert to manual hold can be picked up from any telephone
with line appearance for the recalling line or by using a “directed” or
“group”PICK UPbutton.
·
If a held line is recalling,
1. Answer/retrieve recall.
2. PressHOLDto place the call on hold at your station and
restart HOLD timer,
—OR—
press the line button orTA Pto retrieve the call.
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							4.3 Parking Calls
You can place a call on hold in the system so that it can be answered
from any station that does not have line appearance for the call. You
accomplish this by placing the call in one of nine park orbits, where the
call remains until it is answered. If the call is not answered within a
specified period of time, the system will send it back to your station for
service (this is known as a park recall).
When you press a personal or group intercom button and dial a code to
retrieve a parked call, the system removes it from the park orbit and
places it at your station.
You can preprogram aPARKbutton at your telephone (see section 9.4,
Storing The Feature Buttons) and use it to simplify your call parking
efforts.
·
To park a call in orbit,
1. While on the call, pressINTERCOM.
2. PressS.
3. Dial code for park orbit (91–99for orbit 1–9).
4. Remember the code for later use or make it known to those
whoneedtoknowitinordertoretrievethecall.
·
To park a call using a preprogrammed PARK button,
1. While on the call, press the preprogrammedPARKbutton
(the call is placed in a preselected park orbit).
·
To retrieve a call that was placed on hold in the system
(parked),
1. From any station, pressINTERCOM.
2.
Press
#.
3. Dial code for orbit (91–99for orbit 1–9),
—OR—
press preprogrammedPARKbutton.
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