Comdial Impression Speakerphone And Monitor Telephone System Reference Guide

							8.9 Programming An Assist Button
With this feature you can program an ASSIST button on your telephone
that will let you send a message to an LCD speakerphone. By pushing
this button you can let a party at another station know, with a tone and a
station message display, that you need assistance with a call.
Then, after receiving the tone and the display message, that person can
join the call or monitor it through executive override or service
observing.
·To program an assist button,
— pressITCMSS1,
— press programmable button you want as assist button,
—dial7,
—dialSto choose system-provided message. (The system
message isASSISTplus the name or extension number of your
station. The system automatically adds your name or extension
number.)
—OR—
—dial0–9to choose preprogrammed message (see attendant for
list of messages),
— if one particular station must always receive message, dial
extension number of that station; otherwise,
— pressSPKRto end.
8.10 Programming A Subdued Off-Hook
Voice Announce (SOHVA) Button
You can program a button at your station that you can press to enable the
delivery of a SOHVA call. With this SOHVA enable button you can
decide, after hearing a busy signal, whether the called party should be
interrupted in a SOHVA manner. If so, you can press the button and
complete the SOHVA call.
·To program a SOHVA button,
— pressITCMSS1,
— press desired programmable button,
—dial8,
— pressSPKRto end.
Programming Your Telephone
Impression Telephone System Users Guide – 55 
						

							8.11 Programming A Headset Button
The headset mode allows you to operate your telephone with a headset
instead of as a speakerphone. Connect your headset to your telephone in
place of its handset. With a headset in place, pressing the headeset button
turns on the headset feature.
·To program a headset button,
— pressITCMSS1
— press programmable button,
—dial94,
— pressSPKRto end.
8.12 Programming A Group Listening Button
Group listening allows others at your location to listen to a conversation
over your telephone speaker while allowing the distant party to hear only
the voice of the person who speaks through the handset.
·To program a group listening button,
— pressITCMSS1
— press programmable button,
—dial98,
— pressSPKRto end.
8.13 Programming A Transfer/Conference Button
A transfer/conference autodial button enables you to pre-select
telephones to which you frequently transfer calls.
·To program a transfer/conference autodial button,
— pressITCMTT1,
— press programmable button,
—dial6,
— dial extension to transfer the call to.
Programming Your Telephone
56 – Impression Telephone System Users Guide 
						

							Troubleshooting
9.1 Quick Reference Guide
This quick reference guide provides you with a list of the feature dialing
codes used on the digital telephone system.
F e a t u r e To Tu r n O n . . . To Tu r n O f f . . .
Account CodeProgrammed Button, or
ITCMS04
Assist Programmed Button
Attendant
ITCM 0
Automatic Callback
ITCM Ext.S6ITCM # 6
Background Music
ITCMS1ITCM # 1
Call Forwarding:
All Calls
Personal CallsITCMS5
ITCMS05ITCM # 5
ITCM # 05
Call Park ITCMS(91–99)ITCM #91-99 - pick
up
Call Pickup:
Directed
GroupITCMS4 plus Ringing Ext.
ITCM # 4
Call Waiting
ITCM EXT.S01Hang Up
Directed Hold ITCMS90, Ext. ITCM # 90
Executive Override
ITCM Ext
.S03
Hookflash Code ITCM # 04
LCD Messaging
ITCMS02, 0–9, SPKRITCM # 02
Line Group 1
Line Group 2
Line Group 3
Line Group 4ITCM 9
ITCM 81
ITCM 82
ITCM 83
9
Troubleshooting
Impression Telephone System Users Guide – 57 
						

							Feature To Turn On . . . To Turn Off . . .
Line Group QueueITCM
(grp. code)S8ITCM # 8
Message Waiting
ITCMS3 Ext.ITCM # 3 Ext.
Night Answer
ITCM 80
Paging
Zone 1 Paging
Zone 2 Paging
Zone 3 Paging
All-Call Paging
Meet-Me Paging
External PagingITCM 84
ITCM 85
ITCM 86
ITCM 87
ITCM 88
ITCM 89
Personal Ringing
TonesITCMTT4 + 1 (tone 1)
ITCMTT4 + 2 (tone 2)
ITCMTT4 + 3 (tone 3)
ITCMTT4 + 4 (tone 4)
ITCMTT4 + 5 (tone 5)
ITCMTT4 + 6 (tone 6)
Response Messaging Programmable Button
Service Observe
ITCM # 03
SOHVA Originate Programmable Button
Station to Station
MessagingITCM Ext.S7 ITCM # 7
Ext.
System Speed
DialingS01 – 99
Tracker Pager ITCMS06
ITCM # 06
Tracker
Pager—Send
Tracker PageITCM # 01
Toll Restriction
OverrideITCMSS6
Voice Announce
BlockProgrammed Button or
ITCMS2ITCM # 2
Troubleshooting
58 – Impression Telephone System Users Guide 
						

							9.2 Troubleshooting Guide
Should your Impression telephone fail to operate properly, review the
following list of symptoms and causes for help.
Symptom Possible Cause
ITCM light flashingPressITCM,dial#02and hang
up.
HOLD light flashingAnother telephone has activated
your message waiting light. Press
ITCM, then pressHOLDto
retrieve message. This action will
call party who activated light.
Once you have received message,
party who activated light (while
still talking to you) must press
ITCMto turn off the light.
MUTE light on steadyMUTEis activated; to cancel,
pressMUTEbutton.
Light beside (SPEAKER) button
on steadyBackground music feature
activated, even though you may
not have background music
provided. PressITCM,dial#1
andhanguptocancel.
Error Tone (three
steady tones)May occur when incorrect
buttons are pressed during
autodial or speed dial
programming. For example, if a
button has a line assigned to it,
that button is not available as a
programmable button and an
error tone sounds if it is pressed
during programming.
You cannot receive
a voice announce callVoice announce block has been
activated. To cancel, press
ITCM,dial#2.
Troubleshooting
Impression Telephone System Users Guide – 59 
						

							Glossary
A
All-call paging:Paging through the intercoms of all stations in the
system.
Assist button:A button that you can program that will let you send a
message requesting assistance to the LCD of another telephone.
Automatic callback:System will ring a calling telephone when a busy
called telephone becomes idle.
Automatic dialing (or Autodialing):Using programmable buttons to
store numbers for one- or two-button dialing.
Automatic redialing:Turning on a program that automatically redials
the last number dialed once a minute for 10 minutes.
C
Call forward:Designating another telephone to receive intercom calls
normally directed to the user’s telephone.
Call park:Placing an active call at a particular telephone in system
hold (park orbit) and retrieving it by any telephone.
Call pickup:Answering a call at one telephone when it is ringing at
another telephone.
Call transfer:Transferring a call from one station to another. The
transfer can be screened, i.e., you find out who is calling and announce
them to the party being called; or unscreened, i.e., you transfer the call
without identifying the calling party to the called party.
Central message desk:A station that has been assigned to control
message waiting lights and deliver messages to other stations in the
system.
Class of Service programming:Customized programming of your
system by the installer that establishes the basic operating parameters of
the system and individual stations.
Glossary
60 – Impression Telephone System Users Guide 
						

							D
Departmental station operation:The operation of stations that are
organized into departments.
Direct Inward Station Dialing (DISD):This feature allows an outside
party to call an ITCM station directly without an attendant’s assistance.
Direct Station Selection/Busy Lamp Field (DSS/BLF):Using one
button to place ITCM calls; the button is sometimes referred to as a DSS
button. Busy lamp field or BLF is a term for a light that identifies current
call status of DSS station.
Do not disturb:A mode that disables incoming call ringing and ITCM
calling.
Dual Tone Multiple Frequency (DTMF):The tones made by your
telephone when you dial.
Dynamic line key:System temporarily assigns a normally unassigned
line to an idle line button for certain call handling operations.
E
Exclusive hold:Only the telephone placing the call on hold can
retrieve it.
Executive override:Breaking into a conversation at a busy called
telephone. This intrusion is announced by several quick tone bursts over
the conversation.
H
Handsfree answer inhibit:A telephone can be set to block voice calls
sent to it over the speaker.
Hookflash:Action that occurs when the TAP button is pressed. Needed
for activating host system features.
Hookswitch:The switch on a telephone which, when depressed
manually or by the handset, disconnects a call.
I
ITCM(Intercom):A number that is assigned to a station or telephone.
Glossary
Impression Telephone System Users Guide – 61 
						

							K
Keypad:Buttons 0 through 9,Sand # used for dialing numbers.
L
Last number redialing:Automatically dialing the last number dialed.
M
Messaging:Turning on a telephone lamp to let the user know that a
message awaits pickup and leaving a message on the display of a
telephone that gives information on your status.
Mute:A fixed feature button that keeps a distant party from hearing
your conversation.
N
Night transfer:Transferring incoming calls to a particular station(s) for
off-hour answering.
P
Park Orbit:A memory storage area where you can place calls for
someone to pick up.
Personal ringing tones:  A telephone can be arranged to ring in one of six
distinctive tones.
Prime line:A line designated to a particular telephone and
automatically selected when the handset is lifted.
Programmable buttons:Each telephone or station has buttons that can
be user-programmed for autodialing numbers or feature codes, or other
special purpose dialing requirements.
Pulse/Tone switching:Changing from pulse/rotary dial signals to
tone/DTMF signals.
Glossary
62 – Impression Telephone System Users Guide 
						

							R
Response messaging:Responding non-verbally to a calling station by
pressing a programmed button that sends a message to the calling
station’s display.
Ringing line preference:An automatic connection to any outside line
ringing at the station when the station handset is taken off-hook.
S
Saved number redialing:Saving a last manually dialed number for
later autodialing.
Subdued off-hook voice announce:A private announcement that can
be made to a busy party which they hear through the receiver of their
handset.
Speed dialing:Autodialing using the keypad buttons. Speed dialing can
be station calls (personal and accessed by only one specific user) or
system calls (numbers used and accessed by anyone in the system).
T
TAP:Depending on your system’s programming, this button gives you a
fresh dial tone or activates a hookflash.
Tone call:A ringing intercom call.
Tracker:The optional Tracker paging system allows you to send
messages to Tracker pagers assigned to station extension numbers and to
receive messages at your own Tracker pager.
T/C:A fixed feature button that allows you to transfer inside or outside
calls and set up conference calls.
V
Voice call:A verbal intercom call.
Voice announce blocking:A telephone can be set to block voice calls
sent to it over the speaker.
Z
Zone paging:Paging through the intercoms of some stations or
departments in the system.
Glossary
Impression Telephone System Users Guide – 63 
						

							Personal Notes