Comdial Impression Speakerphone And Monitor Telephone System Reference Guide

							Digital Telephone System
Speakerphone and Monitor Telephone
System Reference Guide
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7
0 89 56 3
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ABC
GHI
PRS
OPERTUVWXY JKLMNO DEF
SPKR
HOLD
TAPITCM T/C
MUTE
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							This user guide is applicable for both Impression non-LCD
speakerphone and Impression monitor telephone models (prod-
uct codes 2122S-
**and 2122X-**Rev. A and later) when they
are installed on a Comdial digital telephone system that is
equipped with any of the following software cartridges:
I0408 Rev. 18A and Later
I0816 Rev. 18A and Later
I1632 Rev. 18A and Later
S0408 Rev. 18A and Later
S0816 Rev. 18A and Later
S1632 Rev. 18A and Later
Attention
Comdial®makes every effort to design the features in our
communications systems to be fully interactive. Under cer-
tain conditions, some features may be incompatible with
each other and will not work simultaneously. Comdial as-
sumes no responsibility for problems caused by incompat-
ible features.
The possible combinations of accessories and features are
far too numerous for us to document in this manual. Further-
more, Comdial Corporation cannot guarantee that features
will operate as described in this publication when they are
combined with other features. 
						

							Contents
1 IntroducingTheTelephone...................1
1.1 Using This Guide ..................................................... 1
1.2 Knowing Your Telephones Functions ...................... 2
1.3 Using Your Speakerphone ........................................ 4
1.4 Understanding What The Lights Mean .................... 6
1.5 Understanding What The Rings Mean ..................... 8
2 AnsweringCalls........................... 9
2.1 Answering Outside Calls ......................................... 9
2.2 Answering Intercom Calls ....................................... 9
2.3 Responding To A Subdued
Off-Hook Voice Announcement .............................. 10
2.4 Using Call Pickup ................................................... 11
2.5 Using Night Transfer............................................... 11
2.6 Using Station Monitoring ....................................... 12
3 MakingCalls..............................13
3.1 Calling Outside The System ................................... 13
3.2 Calling Intercom Numbers ...................................... 14
3.3 Calling A Busy Station (Executive Override)......... 15
3.4 Camping At Another Station
And Waiting For An Automatic Callback ............... 15
3.5 Camping At Another Station
And Waiting For An Answer (Call Waiting) ........... 16
3.6 Making An Automatic Dialing Call (Autodial) ...... 16
3.7 Making An Automatic Redial Call (Auto-Redial) .. 17
3.8 Making A Speed Dial Call ...................................... 18
3.9 Redialing A Saved Number..................................... 19
3.10 Redialing The Last Number Dialed ........................ 19
3.11 Selecting A Line Group........................................... 20
3.12 Voice Announcing To A Busy Station
(Subdued Off-Hook Voice Announcement) ............ 21
3.13 Waiting For A Line (Queuing) ................................ 22
Contents
Impression System Users Guide – iii 
						

							4 HoldingCalls .............................23
4.1 Holding A Call ........................................................ 23
4.2 Using Exclusive Hold.............................................. 23
4.3 Using The Hold Recall Feature............................... 23
4.4 Call Park (Parking To An Orbit) ............................. 24
4.5 Using Direct Station Hold (Parking) ...................... 25
5 TransferringAndConferencingCalls .........25
5.1 Using Screened Transfer ......................................... 25
5.2 Using Unscreened Transfer ..................................... 26
5.3 Conferencing Telephones Together......................... 27
5.4 Making An Unsupervised Conference Call ............ 28
6 UsingTheOtherTelephoneFeatures..........29
6.1 Blocking Voice Announce Calls.............................. 29
6.2 Controlling The Backgroud Music ......................... 29
6.3 Choosing Between Pluse And Tone Dialing ........... 30
6.4 Choosing Your Personal Ring Tone ........................ 30
6.5 Entering An Account Code ..................................... 31
6.6 Forwarding Your Calls............................................. 32
6.7 Listening To A Call Over The
Speaker (Group Listening) ...................................... 33
6.8 Making A Call Non-Private .................................... 33
6.9 Monitoring A Conversation Between
Two Telephones (Service Observing) ..................... 34
6.10 Muting Your Telephone ........................................... 34
6.11 Operating Your Telephone
As A Departmental Station ..................................... 35
6.12 Relocating Your Telephone ..................................... 35
6.13 Sending A Paging Announcement .......................... 36
6.14 Setting The Volume Control .................................... 37
6.15 Setting A Do Not Disturb Condition....................... 38
6.16 Using Toll Restriction ............................................. 39
6.17 Using The Optional Tracker Paging System........... 40
6.18 Using The Data Interface Unit ................................ 42
Contents
iv – Impression System Users Guide 
						

							7 Sending And Receiving Non-Verbal Messages. . . 45
7.1 Turning On A Message Waiting Light .................... 45
7.2 Setting An LCD Message........................................ 46
7.3 Leaving A Station-To-Station Message .................. 47
7.4 Sending An Assist Button Message ........................ 47
8 ProgrammingYourTelephone ...............49
8.1 Programming For Automatic Dialing ..................... 49
8.2 Programming Outside Numbers ............................. 50
8.3 Programming Outside Numbers
Using Line Groups .................................................. 51
8.4 Programming Intercom Numbers (DSS/BLF)........ 52
8.5 Programming Feature Codes................................... 52
8.6 Programming Station Speed Dial Numbers............ 53
8.7 Programming A Response Message Button ........... 54
8.8 Programming An Automatic Redial Button............ 54
8.9 Programming An Assist Button .............................. 55
8.10 Programming a Subdued Off-Hook
Voice Announce Button........................................... 56
8.11 Programming A Headset Button ............................. 56
8.12 Programming A Group Listening Button ............... 56
9 Troubleshooting ...........................57
Glossary.....................................60
Index ...................................... I-1
Contents
Impression System Users Guide – v 
						

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vi – Impression System Users Guide 
						

							Introducing The Telephone
1.1 Using This Guide
To help you use your telephone to its fullest capacity, we have written a
clear, comprehensive system user guide. This guide is divided into nine
chapters, as follows:
·Chapter One: Introducing The Telephone
·Chapter Two: Answering Calls
·Chapter Three: Making Calls
·Chapter Four: Holding Calls
·Chapter Five: Transferring and Conferencing Calls
·Chapter Six: Using The Other Telephone Features
·Chapter Seven: Using Non-Verbal Messaging
·Chapter Eight: Programming Your Telephone
·Chapter Nine: Troubleshooting
For your convenience, a quick reference guide, a glossary, and an
alphabetical index are included in the back of this user guide.
1
Introducing The Telephone
Impression Telephone System Users Guide – 1 
						

							1.2 Knowing Your Telephone’s Functions
The following features on your telephone are explained in terms of what
they allow you to do.
·Hold Button
— Places a line on hold
— Stores pauses in number sequences during programming
·Interactive Buttons
— Provide quick and easy access to system features
— Provide straightforward button programming without dialing
codes (the interactive buttons themselves, however, are not
programmable)
·Intercom Button (ITCM)
— Selects an intercom line
— Initiates many of the telephone’s features
·Message Waiting Light(located beside the Hold button)
— Indicates that a message awaits pick up
·Microphone Opening
— Allows handsfree operation of speakerphone (speak clearly
toward microphone opening)
·Mute Button
— Allows you to respond to a SOHVA call
— Keeps the person on the line from hearing your conversation
·Programmable Buttons
— Allow you to store numbers for automatic dialing functions
— Allow you to store telephone extension numbers for Direct
Station Selection (DSS)
— Indicate which lines are either in use or on hold
·Speaker
— Sounds distant party’s voice
— Sounds ringing and call progress tones
Introducing The Telephone
2 – Impression Telephone System Users Guide 
						

							·Speaker Button (SPKR)
— Disconnects a call when you are on a handsfree call
— Ends or cancels programming
— Activates group listen feature
·TAP Button(will be preprogrammed for only
one of the following functions)
— Recalls dial tone, or
— Activates host system features
·Transfer/Conference Button (T/C)
— Transfers calls
— Sets up conference calls
·Volume Control (Rocker Switch Control)
— Regulates the volume of the ringer, the speaker, the handset,
the headset, and of the group listen feature
unisyn02cdr
Speaker
Mute Button
T/C Button
SPKR Button
Message
Waiting Light
Hold Button
TAP Button
ITCM ButtonProgrammable
Buttons
Volume Control
Microphone Opening
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0 89 56 3
#
ABC
GHI
PRS
OPERTUVWXY JKLMNO DEF
SPKR
HOLD
TAPITCM T/C
MUTE
Introducing The Telephone
Impression Telephone System Users Guide – 3 
						

							1.3 Using Your Speakerphone
All Impression multi-line telephones are essentially handsfree,
allowing you to dial a call or answer a call-announce while on hook.
A speakerphone, however, gives you the freedom to also speak to the
distant party without ever lifting the handset. After initial contact is
made, you can carry on a telephone conversation and still be free to do
other things. Whenever the instructions “Lift the handset to talk” appear
in this guide, they may be ignored if you have a speakerphone.
During the course of a conversation you can always switch from the
speakerphone to the handset for privacy. To do this, just lift the handset
and talk. To return to speakerphone use, press theSPKRbutton and hang
up the handset.
·To manually place a call using your speakerphone,
— press the line button or theITCMbutton,
— dial the number,
— when party answers, talk.
·To answer a call with your speakerphone,
— press the line button with flashing red or orange light,
— speak toward the telephone to answer the call.
·To end a call with your speakerphone,
— pressSPKR.
Understanding Speakerphone Operation
Your speakerphone is activated by the sound of your voice; therefore,
the operation of a speakerphone is slightly different from the use of a
standard telephone handset. Consider all of the following guidelines
before you use your speakerphone.
Introducing The Telephone
4 – Impression Telephone System Users Guide