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    							2–18Maintenance and Service Guide
    Troubleshooting
    2.15 No Audio, Part 1
    No audio.
    N
    Notebook in 
    docking station
    (if applicable)?Internal
    audio?
    Audio? Done
    Undock
    Audio? Done Turn up audio 
    internally and/or 
    externally.
    Go to
    Section 2.16,
    No Audio, Part 2.
    Go to
    Section 2.16,
    No Audio, Part 2.
    Go to
    Section 2.8,
    Non-Functioning
    DeviceReplace the following docking station 
    components one at a time as applicable. 
    Check after each change.
    1. Reseat docking station audio cable.
    2. Replace audio cable.
    3. Replace speaker.
    4. Replace docking station audio board.
    5. Replace backplane board.
    Y
    Y Y
    Y
    N
    NN 
    						
    							Troubleshooting
    Maintenance and Service Guide2–19
    2.16 No Audio, Part 2
    YN
    Continued from 
    Section 2.15,
    No Audio, Part 1.
    Reload
    audio drivers. Audio
    driver in OS
    configured?
    Audio?
    1. Replace internal speakers.
    2. Replace audio board, if applicable.
    3. Replace system board.
    Y Y
    Y N N N
    Correct
    drivers for
    application?
    Connect to
    external
    speaker.Load drivers and
    set configuration
    in OS.
    Audio? Done Replace audio 
    board and 
    speaker 
    connections in 
    notebook, if 
    applicable 
    						
    							2–20Maintenance and Service Guide
    Troubleshooting
    2.17 Non-Functioning Device
    Done
    Any
    physical
    device?
    Y
    N
    Unplug the non-functioning device 
    from the notebook, inspect cables and 
    plugs for bent or broken pins or other 
    damage.
    Reseat 
    device.
    Clear
    CMOS.
    DoneFix or
    replace
    broken item. Non-
    Functioning
    Device
    Reattach device.
    Close notebook,
    plug in power,
    and reboot.
    Device
    boots
    properly?Go to
    Section 2.9,
    No OS Loading.
    Device
    boots
    properly? Possible bad hard 
    drive. Replace 
    drive.
    Possible bad 
    diskette drive.
    Replace drive.
    Possible bad NIC.
    Replace card. If
    integrated NIC, 
    replace system 
    board.
    YNYN 
    						
    							Troubleshooting
    Maintenance and Service Guide2–21
    2.18 Non-Functioning Keyboard
    Y
    N
    OK? Keyboard
    not operating 
    properly.
    External
    device
    works?Replace
    system
    board.
    Replace
    system
    board. Connect notebook 
    to good external 
    keyboard.
    Reseat internal 
    keyboard 
    connector (if 
    applicable).
    Replace internal 
    keyboard or 
    cable.
    OK?
    Y N
    Y
    N
    DoneDone 
    						
    							2–22Maintenance and Service Guide
    Troubleshooting
    2.19 Non-Functioning Pointing Device
    Y
    N
    OK? Pointing device
    not operating 
    properly.
    External
    device
    works?Replace
    system
    board.
    Replace
    system
    board. Connect notebook 
    to good external 
    pointing device.
    Reseat internal 
    pointing device 
    connector (if 
    applicable).
    Replace internal 
    pointing device or 
    cable.
    OK?
    Y N
    Y
    N
    DoneDone 
    						
    							Troubleshooting
    Maintenance and Service Guide2–23
    2.20 Network or Modem Connection
    Y
    Disconnect all 
    power from
    the notebook
    and open.
    No 
    network/modem 
    connection.
    N
    Done Digital
    line?
    Network
    or modem jack 
    active?Replace jack or 
    have jack 
    activated.
    Connect
    to non-digital
    line.
    NIC/modem 
    configured in OS?Reload
    drivers and 
    reconfigure.
    Reseat 
    NIC/modem if 
    applicable.Replace 
    NIC/modem if 
    applicable.
    Replace
    system
    board.OK?
    OK? Done
    N N
    N N Y
    Y Y
    Y 
    						
    							Maintenance and Service Guide3–1
    3
    Illustrated Parts Catalog
    This chapter provides an illustrated parts breakdown and a 
    reference for spare part numbers and option part numbers.
    3.1 Serial Number Location
    When ordering parts or requesting information, provide the 
    computer serial number and model number located on the bottom 
    of the computer (Figure 3-1).
    Figure 3–1: Serial Number Location 
    						
    							3–2Maintenance and Service Guide
    Illustrated Parts Catalog
    3.2 Computer System Major Components
    Figure 3–2: Computer System Major Components 
    						
    							Illustrated Parts Catalog
    Maintenance and Service Guide3–3
    Table 3-1
    Spare Parts: Computer System Major Components
    Item DescriptionSpare Part 
    Number
    1Displays
    14.1-inch, XGA, CTFT
    12.1-inch, SVGA, CTFT233545-001
    233544-001
    Plastics Kit233562-001
    2a
    2b
    2c
    2dLeft hinge cover
    Right hinge cover
    Memory expansion 
    compartment cover
    Mini PCI slot covernot illustrated:
    Computer feet
    RJ-45 cover
    RJ-11 cover
    3LED cover233559-001
    4Keyboard
    Arabic
    Belgian
    Czech
    Danish
    French
    French 
    Canadian
    German
    Hebrew
    Hungarian
    International
    Italian
    Japanese233740-171
    233740-381
    233740-221
    233740-081
    233740-051
    233740-121
    233740-041
    233740-BB1
    233740-211
    233740-002
    233740-061
    233740-291Korean
    Latin American 
    Spanish
    Norwegian
    Portuguese
    Russian
    Spanish
    Swedish
    Swiss
    Taiwanese
    Tu r k i s h
    U.K. English
    U.S. English233740-AD1
    233740-161
    233740-091
    233740-131
    233740-251
    233740-071
    233740-101
    233740-BF1
    233740-AB1
    233740-141
    233740-031
    233740-001
    5Heat sink (requires installation of thermal pad; refer to 
    Section 5.9, “Heat Sink,” for instructions on thermal 
    pad installation)233555-001
    6Top cover233568-001
    7TouchPad236076-001 
    						
    							3–4Maintenance and Service Guide
    Illustrated Parts Catalog
    Computer System Major Components (continued) 
    						
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