HP C 4240 Printer Instruction Manual

							
Solution:Make sure you fully insert the memory card into the appropriate slot on
the HP All-in-One.
If the memory card is not inserted properly, the HP All-in-One will not respond and
the green Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Card is damaged
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
cannot recognize a FAT32 formatted card.
Solution: Reformat your memory card in your  camera or format your memory card
in a Windows XP computer by selecting the FAT format.
Cause: The file system is corrupted.
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on  the card is corrupt, reformat the memory  card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Paper messages
The following is a list of  paper-related error messages:
•
Paper upside down
•
Paper orientation error
•
Cannot load paper from input tray
•
Ink is drying
•
Out of paper
•
Paper jam, misfeed or blocked carriage
•
Paper mismatch
•
Wrong paper width
Paper upside down Cause: Paper in the input tray is upside down.
Solution: Load paper in the input tray print side down.
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Paper orientation errorCause: Paper in the input tray is in landscape orientation.
Solution: Insert paper into the input tray with the short edge forward and the print
side down. Slide the paper forward until it stops.
Cannot load paper from input tray
Cause: There is not enough paper in the input tray.
Solution: If the HP All-in-One is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. To continue your print job, press  Start Copy Black on the control panel of
the HP All-in-One.
Ink is drying
Cause: Transparencies and some other media require a drying time that is longer
than normal.
Solution: Leave the sheet in the output tray until the message disappears. If it is
necessary to remove the printed sheet before the message disappears, carefully hold
the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Out of paper
Cause: There is not enough paper in the input tray.
Solution: If the HP All-in-One is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. To continue your print job, press  Start Copy Black on the control panel of
the HP All-in-One.
Cause: The rear door is off the HP All-in-One.
Solution: If you removed the rear door to clear a paper jam, replace it.
For more information, see:
“
Clear paper jams” on page 82
Paper jam, misfeed or blocked carriage Cause: Paper has jammed the HP All-in-One.
Solution: Clear the jam.
For more information, see:
“
Clear paper jams” on page 82
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Troubleshooting 
						

							
Cause:The print carriage is blocked.
Solution: Open the print cartridge door to access the print carriage area. Remove
any objects that are blocking the print carriage, including any packing materials. Turn
the HP All-in-One off and then turn it on again.
Paper mismatch
Cause: The print setting for the print job does not match the paper type or size
loaded in the HP All-in-One.
Solution: Change the print setting in the software or load the appropriate paper in
the input tray.
For more information, see:
“
Set the paper type for printing” on page 31
Wrong paper width
Cause: The print setting chosen for the print job does not match the paper loaded
in the HP All-in-One.
Solution: Change the print setting or load the appropriate paper in the input tray.
For more information, see:
“
Set the paper type for printing” on page 31
Power and connection messages
The following is a list of power- and connection-related error messages:
•
HP All-in-One not found
•
Communication test failed
•
Improper shutdown
•
Two-way communication lost
HP All-in-One not found Cause: This error applies only to USB-connected devices. The USB cable is not
plugged in properly.
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Solution:If the HP All-in-One is not properly connected to the computer,
communication errors can occu r. Make sure the USB cable is securely connected to
the HP All-in-One and the computer, as shown below.
For more information, see:
“
Communication problems over a USB connection” on page 79
Communication test failed
Cause: The HP All-in-One is turned off.
Solution: Look at the On button located on the top of the HP All-in-One. If it is not
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
the HP All-in-One and plugged into a power outlet. Press the  On button to turn on the
HP All-in-One.
Cause: The HP All-in-One is not connected to the computer.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occu r. Make sure the USB cable is securely connected to
the HP All-in-One and the computer, as shown below.
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Troubleshooting 
						

							
For more information, see:
“
Communication problems over a USB connection” on page 79
Improper shutdownCause: The last time the HP All-in-One was used, it was not turned off properly. If
the HP All-in-One is turned off by turning off the switch on a power strip or by using
a wall switch, the device can be damaged.
Solution: Press the On button located on the control panel of the HP All-in-One to
turn the device on and off.
Two-way communication lost
Cause: The HP All-in-One is turned off.
Solution: Look at the On button located on the top of the HP All-in-One. If it is not
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
the HP All-in-One and plugged into a power outlet. Press the  On button to turn on the
HP All-in-One.
Cause: The HP All-in-One is not connected to the computer.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occu r. Make sure the USB cable is securely connected to
the HP All-in-One and the computer, as shown below.
For more information, see:
“
Communication problems over a USB connection” on page 79
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Print cartridge messages
The following is a list of print cartridge error messages:
•
Low on ink
•
Need alignment or alignment failed
•
Print cartridge is missing, in correctly installed, or not intended for your device
•
Wrong pen in slot
Low on ink Cause: At least one of the print cartridges is estimated to be low on ink and might
need to be replaced soon.
Solution: Have a replacement cartridge on hand to avoid printing interruptions. You
do not have to replace the cartridge until print quality deteriorates. If you have installed
a refilled or remanufactured print cartridge, or a cartridge that has been used in
another printer, the ink level indicator will be inaccurate or unavailable.
For more information on print cartridges, see  “
Troubleshoot print cartridges”
on page 83 .
Need alignment or alignment failed
Cause: The incorrect type of paper is loaded in the input tray.
Solution: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment fails. Load unused plain white letter or A4 paper into the
input tray, and then try the alignment again. If the alignment fails again, you might
have a defective sensor or print cartridge.
To find support and warranty information, go to the HP Web site at 
www.hp.com/
support . If prompted, choose your country/region, and then click  Contact HP for
information on calling for technical support.
Cause: Protective tape is covering the print cartridges.
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
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Troubleshooting 
						

							
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Reinsert the print cartridges and verify that they are fully inserted and locked in place.
Cause:The contacts on the print cartridge are not touching the contacts in the print
carriage.
Solution: Remove and then reinsert the print cartridges. Verify that they are fully
inserted and locked in place.
Cause: The print cartridge or sensor is defective.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
Cause:You installed new print cartridges which might need alignment.
Solution: You must align the print cartridges to ensure excellent print quality.
If the alignment error persists and you cannot clear it, your print cartridge might be
defective. Contact HP for support.
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To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, choose your country/region, and then click  Contact HP for
information on calling for technical support.
For more information, see:
“
Align the print cartridges” on page 71
Print cartridge is missing, incorrectly installed, or not intended for your device
Cause: The print cartridge is missing.
Solution: One or both of the print cartridges is missing. Remove and reinsert the
print cartridges and verify that they are fully inserted and locked in place. If the
problem persists, clean the contacts of the print cartridges.
For more information on print cartridges, see  “
Troubleshoot print cartridges”
on page 83 .
Cause:Protective tape is covering the print cartridges.
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, care fully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Cause: One or both of the print cartridges are not installed or are installed
incorrectly.
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Troubleshooting 
						

							
Solution:One or both of the print cartridges are not installed or are installed
incorrectly. Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place. If the problem persists, clean the copper-colored
contacts of the print cartridges.
For more information on  print cartridges, see “
Troubleshoot print cartridges”
on page 83 .
Cause:The print cartridge is defective or not intended for use in this device.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
Wrong pen in slot
Cause: The print cartridge is inserted into the wrong slot.
Solution: Remove the print cartridge and insert it into the correct slot.
The tri-color print cartridge goes into the slot on the left.
The black or photo print cartridge goes into the slot on the right.
1Print cartridge slot for the tri-color print cartridge
2Print cartridge slot for the black and photo print cartridges
For more information, see:
•“
Replace the print cartridges” on page 67
•“
Troubleshoot print cartridges” on page 83
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14 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One.
This section contains the following topics:
•
Warranty
•
Support process
•
Before you call HP customer support
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
Call HP Korea customer support
•
Prepare the HP All-in-One for shipment
•
Pack the HP All-in-One
Warranty
For more information about the warranty, see the  printed documentation that came with the HP All-
in-One.
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the HP All-in-One.
2. Visit the HP online support Web site at 
www.hp.com/support . HP online support is available to
all HP customers. It is the fastest source for  up-to-date device information and expert assistance
and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP All-in-One
• Valuable HP All-in-One an d troubleshooting information for common problems
• Proactive device updates, support alerts, and  HP newsgrams that are available when you
register the HP All-in-One
3. Call HP support. Support options and availabi lity vary by device, country/region, and language.
Before you call HP customer support
Software programs from other companies might be included with the HP All-in-One. If you experience
problems with any of those programs, you will rece ive the best technical assistance by calling the
experts at that company.
NOTE: This information does not apply to custom ers in Japan. For information on service
options in Japan, see  “
HP Quick Exchange Service (Japan)” on page 139 .
HP warranty and support 137
HP warranty and support