HP Color LaserJet 2550L User Manual

							hpcolor LaserJet
2550 series
use
 
						

							hp color LaserJet 2550 series printer
User Guide
 
						

							Copyright and License
© 2004 Copyright Hewlett-Packard
Development Company, LP
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained in this document
is subject to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Part number Q3702-90952
Edition 1, 6/2004Trademark Credits
Adobe Photoshop® and PostScript are
trademarks of Adobe Systems Incorporated.
CorelDRAW™ is a trademark or registered
trademark of Corel Corporation or Corel
Corporation Limited.
Microsoft®, Windows®, MS-DOS®, and
Windows NT® are U.S. registered
trademarks of Microsoft Corporation.
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Communications Corporation.
TrueType™ is a U.S. trademark of Apple
Computer, Inc.
UNIX® is a registered trademark of The
Open Group.
ENERGY STAR® and the ENERGY STAR
logo® are U.S. registered marks of the
United States Environmental Protection
Agency. Details on the proper use of the
marks are explained in the Guidelines for
Proper use of the ENERGY STAR® Name
and International Logo.
 
						

							HP customer care
Online services
for 24-hour access to information by using a modem or Internet connection
World Wide Web: Updated HP printer software, product and support information, and printer
drivers in several languages can be obtained from http://www.hp.com/support/clj2550. (The
site is in English.)
Online troubleshooting tools
HP Instant Support Professional Edition (ISPE) is a suite of web-based troubleshooting tools
for desktop computing and printing products. ISPE helps you quickly identify, diagnose, and
resolve computing and printing problems. The ISPE tools can be accessed from
http://instantsupport.hp.com.
Telephone support
Hewlett-Packard provides free telephone support during the warranty period. When you call,
you will be connected to a responsive team that is waiting to help you. For the telephone
number for your country/region, see the flyer that came in the box with the product, or visit
http://www.hp.com/support/callcenters. Before calling HP, have the following information
ready: product name and serial number, date of purchase, and description of the problem.
You can also find support on the Internet at http://www.hp.com. Click the support & drivers
block.
Software utilities, drivers, and electronic information
Go to http://www.hp.com/go/clj2550_software. (The site is in English, but printer drivers can
be downloaded in several languages.)
For information over the telephone, see the flyer that came in the box with the printer.
HP direct ordering for accessories or supplies
Order supplies from the following websites:
United States: http://www.hp.com/sbso/product/supplies
Canada: http://www.hp.ca/catalog/supplies
Europe: http://www.hp.com/supplies
Asia-Pacific: http://www.hp.com/paper/
Order accessories from http://www.hp.com/accessories. For more information, see
Accessories and ordering information.
To order supplies or accessories over the telephone, call the following numbers:
United States: (1) (800) 538-8787
Canada: (1) (800) 387-3154
To find the phone numbers for other countries/regions, see the flyer that came in the box
with the printer.
HP service information
To locate HP-Authorized Dealers in the United States or Canada, call (1) (800) 243-9816
(United States) or (1) (800) 387-3867 (Canada). Or, go to http://www.hp.com/go/
cposupportguide.
For service for your HP product in other countries/regions, call the customer support number
for your country/region. See the flyer that came in the box with the printer.
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							HP service agreements
Call: 1-800-HPINVENT [(1) (800) 474-6836 (U.S.)] or (1) (800) 268-1221 (Canada).
Out-of-Warranty Service: (1) (800) 633-3600.
Extended Service: Call 1-800-HPINVENT [(1) (800) 474-6836 (U.S.)] or (1) (800) 268-1221
(Canada). Or, go to the HP Supportpack and Carepaq™ Services Web site at
http://www.hpexpress-services.com/10467a.
HP Toolbox
To check the printer status and settings and to view troubleshooting information and online
documentation, use the HP Toolbox software. You can view the HP Toolbox when the
printer is directly connected to your computer or when it is connected to a network. You must
have performed a complete software installation to use the HP Toolbox. See 
Managing the
printer.
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							Table of contents
1 Printer basics
Quick access to printer information ...........................................................................................2
User guide links ..................................................................................................................2
Where to look for more information ....................................................................................2
Printer configurations ................................................................................................................4
HP color LaserJet 2550L ....................................................................................................4
HP color LaserJet 2550Ln ..................................................................................................4
HP color LaserJet 2550n ....................................................................................................5
Printer features ..........................................................................................................................6
Printer parts ...............................................................................................................................9
Interface ports .....................................................................................................................9
Software ..................................................................................................................................11
Software and supported operating systems .....................................................................11
Software tips .....................................................................................................................12
Software for Windows .......................................................................................................12
Software for Macintosh .....................................................................................................14
Uninstalling the printing software .....................................................................................14
Print-media specifications .......................................................................................................17
General guidelines ............................................................................................................17
Paper and print media ......................................................................................................17
Printing and storage environment ....................................................................................18
Envelopes .........................................................................................................................18
Labels ...............................................................................................................................20
Transparencies .................................................................................................................2 0
Supported media weights and sizes .................................................................................21
2 Control panel
Control panel features .............................................................................................................23
Understanding Supplies Status ........................................................................................24
Understanding Printer Status ...........................................................................................24
3 Printing tasks
Loading trays ...........................................................................................................................28
Loading tray 1 ...................................................................................................................28
Loading optional tray 2 .....................................................................................................29
Loading optional tray 3 .....................................................................................................31
Controlling print jobs ...............................................................................................................33
About printing by Source versus by Type or Size ............................................................33
Maximizing print speed for letter-size paper ....................................................................35
Gaining access to printer driver settings ..........................................................................35
Features in the printer driver ............................................................................................36
Selecting an output location ....................................................................................................41
Printing on special media ........................................................................................................42
Printing on envelopes .......................................................................................................42
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							Printing on labels ..............................................................................................................43
Printing on transparencies ................................................................................................44
Printing on glossy paper ...................................................................................................45
Printing on HP LaserJet Tough paper ..............................................................................46
Printing on custom-sized print media or cardstock ..........................................................46
Printing on letterhead or preprinted forms ........................................................................47
Printing on both sides (duplexing manually) ...........................................................................48
To duplex manually ..........................................................................................................48
Canceling a print job ...............................................................................................................50
4 Managing the printer
Special pages ..........................................................................................................................52
Demo page .......................................................................................................................52
Configuration page ...........................................................................................................52
Supplies Status page ........................................................................................................53
HP Toolbox ..............................................................................................................................55
Supported operating systems ...........................................................................................55
Supported browsers .........................................................................................................55
To view the HP Toolbox ...................................................................................................56
Status tab ..........................................................................................................................56
Troubleshooting tab ..........................................................................................................56
Alerts tab ...........................................................................................................................57
Documentation tab ...........................................................................................................58
Device Settings window ....................................................................................................58
Other links .........................................................................................................................59
5 Color
Using color ..............................................................................................................................62
HP ImageREt 2400 ...........................................................................................................62
Media selection .................................................................................................................62
Color options .....................................................................................................................62
Standard red-green-blue (sRGB) .....................................................................................62
Managing color options ...........................................................................................................64
Print in Grayscale .............................................................................................................64
Automatic versus Manual color adjustment .....................................................................64
Manual color options ........................................................................................................64
Matching colors .......................................................................................................................66
6 Maintenance
Managing supplies ..................................................................................................................68
Supplies life ......................................................................................................................68
Checking and ordering supplies .......................................................................................68
Storing supplies ................................................................................................................69
Replacing and recycling supplies .....................................................................................69
HP policy on non-HP supplies ..........................................................................................70
HP fraud hotline ................................................................................................................70
Cleaning the printer .................................................................................................................71
To clean the engine ..........................................................................................................71
Calibrating the printer ..............................................................................................................72
To calibrate the printer at the printer ................................................................................72
To calibrate the printer from the HP Toolbox ...................................................................72
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							7 Problem solving
Resolving problems that did not generate messages .............................................................74
Troubleshooting checklist .................................................................................................74
Checking the network ..............................................................................................................76
Solving general printing problems ...........................................................................................77
Solving PostScript (PS) errors ................................................................................................82
Solving common Macintosh problems ....................................................................................83
Resolving problems that generated messages .......................................................................89
Messages for both Windows and Macintosh ....................................................................89
Messages for Windows only .............................................................................................89
Resolving the control panel messages ...................................................................................91
Supplies Status lights .......................................................................................................92
Printer Status lights ..........................................................................................................95
Secondary light patterns for Printer Status lights .............................................................98
Clearing jams ..........................................................................................................................99
Where to look for jams ......................................................................................................99
To clear jams from inside the printer ................................................................................99
To clear jams from input areas .......................................................................................100
To clear jams from output areas .....................................................................................102
Solving print-media problems ...............................................................................................104
Solving print-quality problems ...............................................................................................105
Print-quality checklist ......................................................................................................105
Solving issues with all printed documents ......................................................................105
Solving issues with color documents ..............................................................................114
Appendix A Accessories and ordering information
Supplies .................................................................................................................................120
Memory .................................................................................................................................121
Cable and interface accessories ...........................................................................................122
Paper handling accessories ..................................................................................................123
Paper and other print media .................................................................................................124
User-replaceable parts ..........................................................................................................126
Supplementary Documentation .............................................................................................127
Appendix B Service and support
Hewlett-Packard limited warranty statement ........................................................................129
Print Cartridge Limited Warranty Statement .........................................................................131
Availability of support and service .........................................................................................132
HP maintenance agreements ...............................................................................................132
Onsite service agreements .............................................................................................132
HP Express Exchange (U.S. and Canada only) ...................................................................133
To use HP Express Exchange .......................................................................................133
Repacking the printer ............................................................................................................134
To repack the printer ......................................................................................................134
Service information form .......................................................................................................136
Appendix C Specifications
Printer specifications .............................................................................................................137
Appendix D Regulatory information
Introduction ............................................................................................................................139
FCC regulations ....................................................................................................................140
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							Environmental Product Stewardship program ......................................................................141
Protecting the environment .............................................................................................141
Ozone production ...........................................................................................................141
Energy consumption .......................................................................................................141
HP LaserJet printing supplies .........................................................................................141
Material safety data sheet .....................................................................................................143
Declaration of conformity ......................................................................................................144
Country-/region-specific safety statements ...........................................................................145
Laser safety statement ...................................................................................................145
Canadian DOC statement ..............................................................................................145
Korean EMI statement ....................................................................................................145
Finnish laser statement ..................................................................................................146
Appendix E Working with memory
Printer memory ......................................................................................................................148
Installing memory and font DIMMs .......................................................................................149
To install memory and font DIMMs .................................................................................149
Checking DIMM installation ..................................................................................................151
To check DIMM installation ............................................................................................151
Enabling memory ..................................................................................................................152
To enable memory for Windows .....................................................................................152
To enable memory for Mac OS ......................................................................................152
Enabling the language-font DIMM ........................................................................................153
To enable fonts for Windows ..........................................................................................153
Index
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