HP Color LaserJet 2550L User Manual

							The printer prints, but the text is wrong, garbled, or incomplete.
Cause
Solution
If the printer is connected to a computer, the operating
system is malfunctioning.Check the operating system. If you do not know how to use
the following method, see the documentation that came with
the computer.
Restart the computer. When it beeps during startup, press
F5 and select Command Prompt Only. At the C: prompt
on the computer, type Dir>LPT1 and then press Enter.
(This assumes the printer is connected to LPT1.) If the Go
light comes on at the printer, press 
 (GO) to print and
eject the page. If the page prints correctly, then the
operating system is malfunctioning.
The font DIMM check box might be selected but the font
DIMM might not be physically installed in the printer. (This
issue only applies to printers with an Asian-language font
DIMM installed.)●If the font DIMM is not installed in the printer, open the
printer driver and on the Configure tab, and click to
clear the Font DIMM check box.
●If a font DIMM is installed, the check box should be
selected, but make sure that the actual font DIMM is
installed correctly in the printer.
ENWW Solving general printing problems81
 
						

							Solving PostScript (PS) errors
The following situations are specific to the PS language and might occur when several
printer languages are being used.
Note
To receive a printed or an onscreen message when PS errors occur, select this option in the
PS printer driver or the HP Toolbox.
The job prints in Courier (the printer default typeface) instead of the typeface that you requested.
Cause
Solution
The requested typeface is not downloaded. A personality
switch might have been performed to print a PCL job just
before the PS printing job was received.Download the font that you want, and send the print job
again. Verify the type and location of the font. Download the
font to the printer, if applicable. See the software
documentation for more information.
A PS error-page prints.
Cause
Solution
The print job might not be PS.Make sure that the print job is a PS job. Check to see
whether the program expected a setup or PS header file to
be sent to the printer.
A virtual memory (VM) error occurs.
Cause
Solution
This is a PS font error that occurs when you are using
several fonts.●Select Unlimited Downloadable Fonts from the printer
driver.
●Simplify the document by reducing the number of
graphics or fonts.
A Range Check error occurs.
Cause
Solution
This is a PS font error that occurs when you are using
several fonts.●Try printing from a different tray.
●Select Unlimited Downloadable Fonts from the printer
driver.
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							Solving common Macintosh problems
In addition to the problems that are listed in Solving general printing problems, this section
lists problems that can occur when using Mac OS 9.x, or Mac OS X.
Note
The HP color LaserJet 2550 series printer supports USB and Internet protocol (IP) printing
by using an Ethernet connection (networked models only). Setup for USB and IP printing is
performed through the Desktop Printer Utility. The printer will not appear in the Chooser.
Problems with Mac OS 9.x.
The printer name or IP address does not show or verify in the Desktop Printer Utility.
Cause
Solution
The printer might not be ready.Make sure the cables are connected correctly, the printer is
on, and the ready light is on. If connecting through a USB or
Ethernet hub, try connecting directly to the computer or use
a different port.
The wrong connection type might be selected.Make sure that Printer (USB) or Printer (LPR) is selected
in the Desktop Printer Utility, depending on the type of
connection that exists between the printer and the computer.
The wrong printer name or IP address is being used.Check the printer name or IP address by printing a
configuration page. (Briefly press 
(GO) and (CANCEL
JOB) simultaneously.) Verify that the printer name or IP
address on the configuration page matches the printer name
or IP address in the Desktop Printer Utility.
The interface cable might be defective or of poor quality.Replace the interface cable. Make sure to use a high-quality
cable.
The PostScript Printer Description (PPD) file for the printer does not appear as a selection in the Desktop Printer
Utility
Cause
Solution
The printer software might not have been installed or was
installed incorrectly.Make sure that the HP color LaserJet 2550 PPD is in the
following hard drive folder: System folder/Extensions/
Printer Descriptions. If necessary, reinstall the
software. See the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt.Delete the PPD file from the following hard drive folder:
System Folder/Extensions/Printer
Descriptions. Reinstall the software. See the getting
started guide for instructions.
ENWW Solving common Macintosh problems83
 
						

							A print job was not sent to the printer that you wanted.
Cause
Solution
The print queue might be stopped.Restart the print queue. Open the Printing menu in the top
menu bar and click Start Print Queue.
The wrong printer name or IP address is being used.
Another printer with the same or similar name or IP address
might have received your print job.Check the printer name or IP address by printing a
configuration page. (Briefly press 
(GO) and (CANCEL
JOB) simultaneously.) Verify that the printer name or IP
address on the configuration page matches the printer name
or IP address in the Desktop Printer Utility.
The printer might not be ready.Make sure the cables are connected correctly, the printer is
on, and the ready light is on. If connecting through a USB or
Ethernet hub, try connecting directly to the computer or use
a different port.
The interface cable might be defective or of poor quality.Replace the interface cable. Make sure to use a high-quality
cable.
You cannot use the computer while the printer is printing.
Cause
Solution
Background Printing has not been selected.For LaserWriter 8.6 and later: Turn Background Printing on
by selecting Print Desktop on the File menu and then
clicking Background Printing.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs.●Try downloading the fonts that are contained in the EPS
file to the printer before printing.
●Send the file in ASCII format instead of binary encoding.
Your document is not printing with New York, Geneva, or Monaco fonts.
Cause
Solution
The printer might be substituting fonts.Click Options in the Page Setup dialog box to clear
substituted fonts.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed.When adding a third-party USB card, you might need the
Apple USB Adapter Card Support software. The most
current version of this software is available from the Apple
website.
Problems with Mac OS 9.x. (continued)
84Chapter 7 Problem solvingENWW
 
						

							When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System
Profiler after the driver is selected.
Cause
Solution
This problem is caused by either a software or hardware
component.Software troubleshooting
●Check that your Macintosh supports USB.
●Verify that your Macintosh operating system is Mac OS
9.1 or later.
●Ensure that your Macintosh has the appropriate USB
software from Apple.
Note
The iMac and Blue G3 desktop Macintosh systems meet all
of the requirements to connect to a USB device.
Hardware troubleshooting
●Check that the printer is turned on.
●Verify that the USB cable is properly connected.
●Check that you are using the appropriate high-speed
USB cable.
●Ensure that you do not have too many USB devices
drawing power from the chain. Disconnect all of the
devices from the chain and connect the cable directly to
the USB port on the host computer.
●Check to see if more than two nonpowered USB hubs
are connected in a row on the chain. Disconnect all
devices from the chain and connect the cable directly to
the USB port on the host computer.
Note
The iMac keyboard is a nonpowered USB hub.
Problems with Mac OS X
The printer driver is not listed in Print Center
Cause
Solution
The printer software might not have been installed or was
installed incorrectly.Make sure that the HP color LaserJet 2550 PPD is in the
following hard drive folder: Library/Printers/PPDs/
Contents/Resources/.lproj, where “”
represents the two-letter language code for the language
you are using. If necessary, reinstall the software. See the
getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt.Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj, where “” represents the two-letter
language code for the language you are using. Reinstall the
software. See the getting started guide for instructions.
Problems with Mac OS 9.x. (continued)
ENWW Solving common Macintosh problems85
 
						

							The printer name, IP address, or Rendezvous host name does not appear in the printer list box in the print center.
Cause
Solution
The printer might not be ready.Make sure the cables are connected correctly, the printer is
on, and the ready light is on. If connecting through a USB or
Ethernet hub, try connecting directly to the computer or use
a different port.
The wrong connection type might be selected.Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of connection that exists between the
printer and the computer.
The wrong printer name, IP address, or Rendezvous host
name is being used.Check the printer name, IP address, or Rendezvous host
name by printing a configuration page. (Briefly press 
(GO) and (CANCEL JOB) simultaneously.) Verify that the
name, IP address, or Rendezvous host name on the
configuration page matches the printer name, IP address, or
Rendezvous host name in the Print Center.
The interface cable might be defective or of poor quality.Replace the interface cable. Make sure to use a high-quality
cable.
The printer driver does not automatically set up your selected printer in Print Center.
Cause
Solution
The printer might not be ready.Make sure the cables are connected correctly, the printer is
on, and the ready light is on. If connecting through a USB or
Ethernet hub, try connecting directly to the computer or use
a different port.
The printer software might not have been installed or was
installed incorrectly.Make sure that the HP color LaserJet 2550 PPD is in the
following hard drive folder: Library/Printers/PPDs/
Contents/Resources/.lproj, where “”
represents the two-letter language code for the language
you are using. If necessary, reinstall the software. See the
getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt.Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj, where “” represents the two-letter
language code for the language you are using. Reinstall the
software. See the getting started guide for instructions.
The printer might not be ready.Make sure the cables are connected correctly, the printer is
on, and the ready light is on. If connecting through a USB or
Ethernet hub, try connecting directly to the computer or use
a different port.
The interface cable might be defective or of poor quality.Replace the interface cable. Make sure to use a high-quality
cable.
Problems with Mac OS X (continued)
86Chapter 7 Problem solvingENWW
 
						

							A print job was not sent to the printer that you wanted.
Cause
Solution
The print queue might be stopped.Restart the print queue. Open print monitor and select
Start Jobs.
The wrong printer name or IP address is being used.
Another printer with the same or similar name, IP address,
or Rendezvous host name might have received your print job.Check the printer name, IP address, or Rendezvous host
name by printing a configuration page. (Briefly press 
(GO) and (CANCEL JOB) simultaneously.) Verify that the
name, IP address, or Rendezvous host name on the
configuration page matches the printer name, IP address, or
Rendezvous host name in the Print Center.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs.●Try downloading the fonts that are contained in the EPS
file to the printer before printing.
●Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed.When adding a third-party USB card, you might need the
Apple USB Adapter Card Support software. The most
current version of this software is available from the Apple
website.
Problems with Mac OS X (continued)
ENWW Solving common Macintosh problems87
 
						

							When connected with a USB cable, the printer does not appear in the Macintosh Print Center after the driver is
selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.Software troubleshooting
●Check that your Macintosh supports USB.
●Verify that your Macintosh operating system is Mac OS
X version 10.1 or later.
●Ensure that your Macintosh has the appropriate USB
software from Apple.
Hardware troubleshooting
●Check that the printer is turned on.
●Verify that the USB cable is properly connected.
●Check that you are using the appropriate high-speed
USB cable.
●Ensure that you do not have too many USB devices
drawing power from the chain. Disconnect all of the
devices from the chain, and connect the cable directly
to the USB port on the host computer.
●Check to see if more than two nonpowered USB hubs
are connected in a row on the chain. Disconnect all
devices from the chain and connect the cable directly to
the USB port on the host computer.
Note
The iMac keyboard is a nonpowered USB hub.
Problems with Mac OS X (continued)
88Chapter 7 Problem solvingENWW
 
						

							Resolving problems that generated messages
This section helps resolve problems that generated messages on the computer.
Messages for both Windows and Macintosh
This section lists some common errors that provide only a simple message but no
information for resolving the error. Errors that you see in HP Toolbox provide their own
instructions for resolving the error. For other errors that are generated by your operating
system, see the documentation for the operating system or computer.
Limit Check Error
Cause
Solution
The print job is too complex.●You might need to reduce the complexity of
the page or install more memory.
●Use one of the other printer drivers.
●Send the print job in smaller pieces or in
fewer pages.
Messages for Windows only
MessageSolution
Error writing to LPTx in Windows 98 or Me●Make sure that the tray contains print media.
●Make sure that the cables are connected
correctly, the printer is on, and the Ready
light is on.
●Print a Demo page from the HP Toolbox to
make sure that the computer can
communicate with the printer.
●On the Start menu, point to Settings and
click Printers. Right-click the HP color
LaserJet 2550 driver and select Properties.
Click Details and then click Port Settings.
Clear the Check Port State before
Printing check box and click OK. Click
Spool Settings, select Print Directly to
Printer, and click OK.
●Try printing again.
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							MessageSolution
General Protection Fault
Exception OE
Spool32
Illegal OperationRestart the computer and try again.
Clear the contents of the computer Temp folder,
which is generally located in C:\Windows (for
Windows 98 and Me) or C:\Winnt (for
Windows 2000 and XP).
Change the graphics mode in the driver from
raster to vector, or from vector to raster.
Other Windows messagesFor more information, see the Microsoft
Windows 98, 2000, Me, or XP documentation
that came with the operating system or computer.
90Chapter 7 Problem solvingENWW