HP Color LaserJet 2550L User Manual

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Managing the printer
This printer comes with several software tools that help you monitor, troubleshoot problems
with, and maintain the printer. Information about using these tools is in the following sections:
●
Special pages
●
HP Toolbox
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							Special pages
Special pages reside within the memory of the printer. These pages help you to diagnose
and solve problems with the printer.
Note
If the printer language was not correctly set during installation, you can set the language
manually so that the pages print in one of the supported languages. Change the language
by using the HP Toolbox (
HP Toolbox) or HP Web Jetadmin.
Demo page
To print the Demo page, press  (GO) when the printer is Ready (Ready light on) and is not
printing. You can also view this page from the HP Toolbox.
Configuration page
The Configuration page lists current settings and properties of the printer. You can print a
Configuration page from the printer or the HP Toolbox. To print the Configuration page from
the printer, briefly press 
 (GO) and  (CANCEL JOB) simultaneously. (The Supplies Status
page is also printed. If you have an HP Jetdirect print server installed, the HP Jetdirect page
that lists the HP Jetdirect information is also printed.)
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1.Product Information. This section contains basic information about the printer, such as
the product name and the serial number.
2.Memory. This section lists memory-related information, such as the total memory that is
installed.
3.Paper Settings. This section lists information about the media type for each tray and
about the type settings for all the media that the printer supports.
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							4.Page Counts. This section lists the total number of pages printed, the number of color
pages printed, and information about paper jams.
5.Product Settings. This section lists information that is gathered during software
installation, including the language and the company name.
6.Installed Personalities and Options. This section contains information about optional
items that might be installed, such as a DIMM or an HP Jetdirect print server.
7.Print Settings. This section contains information about printer settings that are
configured in the printer driver or in HP Toolbox.
8.Status Log. This section contains information about printer errors.
Supplies Status page
The Supplies Status page lists the remaining life of HP print cartridges and HP imaging
drums. It also lists the estimated pages remaining, number of pages printed, and other
supplies information. You can print a Supplies Status page from the printer or the HP
Toolbox. To print from the printer, press 
 (GO) and  (CANCEL JOB) simultaneously. (The
Configuration page is also printed. If you have an HP Jetdirect print server installed, the
HP Jetdirect page that lists the HP Jetdirect information is also printed.)
Note
Supplies information is also available through the HP Toolbox.
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Supplies Status Page                                                         194%
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1.Print-cartridge area. This area contains a section for each of the print cartridges and
provides information about HP print cartridges. This information includes the part
number for each print cartridge, whether each print cartridge is low, and the life
remaining for each print cartridge expressed as a percentage, as a graphic, and as the
estimated number of pages remaining. This information might not be provided for non-
HP supplies. In some cases, if a non-HP supply is installed, you see an alert message
instead.
2.Imaging-drum area. This area contains the same information for the imaging drum that
the print-cartridge area provides for the print cartridges.
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							3.Warranty Note. This section contains information about how the printer warranty is
affected when you use non-HP supplies. It also requests that you call the HP fraud
hotline if a supply that is being detected as a non-HP supply was sold to you as a
genuine HP supply. (See 
HP fraud hotline.)
4.Ordering Information. This section contains basic information about how to order new
HP supplies.
5.Recycling Information. This section contains a link to the website that you can visit for
information about recycling.
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							HP Toolbox
The HP Toolbox is a Web application that you can use for the following tasks:
●Check the printer status.
●Configure the printer settings.
●View troubleshooting information.
●View online documentation.
You can view the HP Toolbox when the printer is directly connected to your computer or
when it is connected to the network. You must perform a complete software installation to
use the HP Toolbox.
Note
You do not have to have Internet access to open and use the HP Toolbox. However, if you
click a link in the Other Links area, you must have Internet access to go to the site that is
associated with the link. See 
Other links for more information.
Supported operating systems
The HP Toolbox is supported for the following operating systems:
●Windows 98, 2000, Me, and XP
●Mac OS X, v. 10.1 or later
Supported browsers
To use the HP Toolbox, you must have one of the following browsers:
Windows
●Microsoft Internet Explorer 5.5 or later
●Netscape Navigator 6.2 or later
●Opera Software ASA Opera 7 or later
Macintosh (OS X only)
●Microsoft Internet Explorer 5.1 or later
●Netscape Navigator 6.23 or latere
●Safari 1.0
All pages can be printed from the browser.
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							To view the HP Toolbox
1. Open the HP Toolbox in one of these ways:
●On the Windows desktop, double-click the HP Toolbox icon.
●On the Windows Start menu, point to Programs, and click the HP Toolbox.
●For Macintosh OS X, on the hard drive, click Applications, and then click the
Utilitites folder. Double-click the HP Toolbox icon.
Note
After you open the URL, you can bookmark it so that you can return to it quickly in the future.
2. The HP Toolbox opens in a Web browser. The HP Toolbox software contains the
following sections:
●
Status tab
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Troubleshooting tab
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Alerts tab
●
Documentation tab
●
Device Settings window
●
HP Toolbox links
●
Other links
Status tab
The Status tab has links to the following main pages:
●Device Status. View printer status information. This page indicates printer conditions
such as a jam or an empty tray. After you correct a problem with the printer, click the
Refresh button to update the device status.
●Supplies Status. View detailed supplies status such as the percent of toner remaining
in the print cartridge and the number of pages that have been printed with the current
print cartridge. This page also has links to order supplies and to find recycling information.
●Print Info. Print the configuration page and various other information pages that are
available for the printer, such as the supplies status page and the demo page.
Troubleshooting tab
The Troubleshooting tab has links to the following main pages:
●Printer Lights. Click the control panel lights on this simulator to find help for a specific
control panel light pattern. For several conditions, animated video clips are available that
demonstrate the recommended action to solve the problem.
●Print Quality Tools. Print a page that assists in solving print-quality problems, view
information about print-quality problems, print the cleaning page and clean the printer,
and calibrate the printer to maintain color print quality.
●Maintenance. Print the cleaning page and clean the printer, view information about
printer supplies, and view animated demos of how to replace the print cartridges and the
imaging drum.
●Paper Jams. View information on locating and clearing jams, and view an animated
demo of how to clear jams.
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							●Supported Media. View information about media that the printer supports, and view
information about solving problems related to print media.
●Demo Page. Print the Demo page for this printer.
Alerts tab
Use the Alerts tab to configure the printer to automatically notify you of printer alerts. The
Alerts tab has links to the following main pages:
●Set up status alerts
●Set up e-mail alerts
●Administrative settings
Set up status alerts page
On the Set up status alerts page, you can choose to turn alerts on or off, specify when the
printer should send an alert, and select from two different types of alerts:
●a pop-up message
●a task bar icon
Click Apply to activate the settings.
Set up e-mail alerts page
On the Set up e-mail alerts page, you can set the e-mail addresses that you want to have
alerts sent to, and specify what kind of alerts should go to which e-mail addresses. You can
have two e-mail destinations for the following alerts:
●supplies
●service
●paper path
●advisory
You must set up a simple mail transfer protocol (SMTP) server to send e-mail alerts.
Administrative settings page
On the Administrative settings page, you can set the frequency of how often the HP Toolbox
checks for printer alerts. Three settings are available:
●Less Often. The HP Toolbox checks for alerts once per minute (every 60 seconds).
●Normal. The HP Toolbox checks for alerts twice per minute (every 30 seconds).
●More Often. The HP Toolbox checks for alerts twenty times per minute (every 3
seconds).
If you want to reduce network input/output (I/O) traffic, reduce the frequency at which the
printer checks for alerts.
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							Documentation tab
The Documentation tab contains links to these information sources:
●User Guide. Contains the information about the printer usage, warranty, specifications,
and support that you are currently reading. The user guide is available in both HTML
and PDF format.
●Readme. Contains important information about the printer that is not available in the
user guide. The Late-Breaking Readme contains last-minute information about the
printer (in English only).
Device Settings window
When you click the Device Settings button, a new window opens. The Device Settings
window has the following sections:
●Information tab
●Settings tab
●Network link
Information tab
The Information tab provides quick links to the following information:
●Device Status. View information about the printers current status.
●Supplies Status. View information about the supplies installed in the printer. A link is
provided to the HP Web site for ordering supplies.
●Event Log. View a history of printer errors. The most recent error is at the top of the list.
●Save/Restore Settings. Save the current settings for the printer to a file on your
computer. Use this file to load the same settings onto another printer or to restore these
settings to this printer at a later time.
●Device Configuration. View a detailed description of the printers current configuration
including the amount of memory installed and whether optional trays are installed.
Settings tab
The Settings tab has links to several pages where you can view and change the printers
configuration.
Note
Software settings can override settings that are made in the HP Toolbox.
●Device Information. View basic information about the printer.
●Paper Handling. View and change the settings for the printers trays.
●Printing. View and change the default printer job settings.
●PCL. View and change the PCL font information.
●PostScript. View and change settings for PS errors and timeout.
●Print Quality. View and change the print-quality settings.
●Print Modes. View and change the print modes for various media types.
●System Setup. View and change system information.
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							●I/O. View and change the I/O timeout setting.
●Service. Gain access to various procedures required to service the printer.
Network window
The network administrator can use the Network window to control the network-related
settings for the printer when it is connected to an IP-based network. This button will not
appear if the printer is directly connected to a computer, or if the printer is connected to a
network through anything other than an HP Jetdirect print server.
HP Toolbox links
The HP Toolbox links at the left of the screen provide links to the following options:
●Select a device. Select from all of the HP Toolbox-enabled devices.
●View current alerts. View the current alerts for all printers that have been set up. (You
must be printing to view the current alerts.)
●Text only page. View HP Toolbox as a site map that links to text-only pages.
Other links
This section contains links that connect you to the Internet. You must have Internet access in
order to use any of these links. If you use a dial-up connection and did not connect when
you first opened the HP Toolbox, you must connect before you can visit these Web sites.
Connecting might require that you close the HP Toolbox and reopen it.
●Product Registration. Connects to the HP product registration Web site.
●Product Support. Connects to the support site for the HP color LaserJet 2550 series
printer. Then, you can search for help with a specific problem.
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