HP Color LaserJet 2550L User Manual

							Print Cartridge Limited Warranty Statement
This HP Print Cartridge is warranted to be free from defects in materials and workmanship.
This warranty does not apply to print cartridges that (a) have been refilled, refurbished,
remanufactured or tampered with in any way, (b) experience problems resulting from
misuse, improper storage, or operation outside of the published environmental specifications
for the printer product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written
description of the problem and print samples) or contact HP customer support. At HP’s
option, HP will either replace products that prove to be defective or refund your purchase
price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE
AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS
EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY,
AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN
CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF
THIS PRODUCT TO YOU.
ENWW Print Cartridge Limited Warranty Statement131
 
						

							Availability of support and service
Around the world, HP provides a variety of service and support options for purchase.
Availability of these programs will vary depending upon your location.
HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services vary by
location. Contact HP Customer Care to determine the services available to you and for more
information about maintenance agreements. In general, the printer will have the following
maintenance agreements:
Onsite service agreements
To provide you with the level of support best suited to your needs, HP has on-site service
agreements with two response times:
Priority Onsite Service
This agreement provides 4-hour service response to your site for calls made during normal
HP business hours.
Next-Day Onsite Service
This agreement provides support by the next working day following a service request.
Extended coverage hours and extended travel beyond HP’s designated service zones are
available on most on-site agreements (for additional charges).
132Appendix B Service and support ENWW
 
						

							HP Express Exchange (U.S. and Canada only)
This service, available for an additional fee, is an alternative to the standard warranty and
entails returning your printer for repair. HP Express Exchange allows you to receive a
refurbished replacement unit and then return your defective printer. The fast turnaround from
HP Express Exchange minimizes downtime over traditional service programs that require
you to ship the defective printer to the manufacturer and then wait for the printer to be
repaired and returned.
If you choose to use this service, follow the steps listed below. If you have HP on-site
support service, you should work directly with the local HP Customer Care center instead of
following the steps outlined here.
Note
To identify potential support options for this printer, go to
http://www.hpexpress-services.com/10467a and type the printer model number. In North
America, additional options might be available through HP Customer Care. Call 1-800-
HPINVENT [(1) (800) 474-6836 (U.S.)] or (1) (800) 268-1221 (Canada).
To use HP Express Exchange
1. Call the HP Customer Care Center for the U.S. or Canada. A technician troubleshoots
the situation and determines whether the printer has actually failed. If so, the technician
refers the customer to the HP Service Center.
2. A representative from the service center requests product and customer information. In
some cases, collateral might also be requested.
3. Before agreeing to use this service, check with the representative for information about
returning your defective printer.
4. HP ships a refurbished replacement unit to arrive the next day. (Geographic distance
might prevent next-day shipping.)
Exchanged units carry the remainder of the original unit’s warranty or 90 days, whichever is
greater.
ENWW HP Express Exchange (U.S. and Canada only)133
 
						

							Repacking the printer
If HP Customer Care determines that your printer needs to be returned to HP for repair,
follow the steps below to repack the printer before shipping it.
CAUTION
Shipping damage as a result of inadequate packing is the customer’s responsibility.
To repack the printer
1. Remove and retain any DIMMs installed in the printer.
CAUTION
Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist
strap, or frequently touch the surface of the DIMM antistatic package and then touch bare
metal on the printer. To remove the DIMMs, see 
Installing memory and font DIMMs
2. Remove and retain the imaging drum.
3. Remove and retain all four print cartridges. The easiest way to remove the print
cartridges is with the printer plugged in and turned on, as follows:
a. Open the top cover and remove the print cartridge that is in the access position.
b.
Close the top cover and press 
 (ROTATE CAROUSEL).
c. Open the top cover and remove the print cartridge that is now in the access position.
d. Repeat steps b and c to remove the two remaining print cartridges.
If the printer is cannot be turned on, remove the print cartridges manually by using the
following procedure:
CAUTION
Do not attempt to perform the following procedure with the printer turned on. Doing so could
damage the printer. Make sure the printer is turned off and the power cord is disconnected
before manually removing the print cartridges.
a. Open the top cover. Locate the white plastic guide that is underneath the top-cover
hinge on the right side of the printer.
b. Insert a small pointed object, such as a small screwdriver or an extended paper clip,
into the hole in the white guide. Push toward the back of the printer. This releases
the carousel so it can rotate freely.
134Appendix B Service and support ENWW
 
						

							c. Remove each print cartridge, rotating the carousel as necessary. Be careful not
touch the rollers on the print cartridges.
CAUTION
It is extremely important to remove the print cartridges before shipping the printer. Print
cartridges that are left in the printer during shipping will leak and entirely cover the printer
engine and other parts with toner.
To prevent damage to the print cartridge, avoid touching the roller on it, and store the print
cartridge in its original packing material or so that it is not exposed to light.
4. If the problem does not involve optional tray 2 or optional tray 3, remove and retain the
tray or trays.
5. Remove and retain the power cable, interface cable, and optional accessories.
6. Remove and retain the optional HP Jetdirect external print server, if you have one.
7. If possible, include print samples and 50 to 100 sheets of paper or other print media that
did not print correctly.
8. Include a completed copy of the 
Service information form.
9. In the U.S., call HP Customer Care to request new packing material. In other areas, use
the original packing material, if possible. Hewlett-Packard recommends insuring the
equipment for shipment.
ENWWRepacking the printer135
 
						

							Service information form
WHO IS RETURNING THE EQUIPMENT?Date:
Person to contact:Phone:
Alternate contact:Phone:
Return shipping address:
 
 Special shipping instructions:
WHAT ARE YOU SENDING?
Model name:Model number:Serial number:
Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, etc.) that are not required to
complete the repair.
HAVE YOU REMOVED THE PRINT CARTRIDGES AND IMAGING DRUM?
You must remove them before shipping the printer, unless a mechanical problem prevents you from doing so.
 Yes. No, I cannot remove them.
WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.)
1. Describe the conditions of the failure. (What was the failure? What were you doing when the failure occurred? What
software were you running? Is the failure repeatable?)
 
2. If the failure is intermittent, how much time elapses between failures?
3. If the unit connected to any of the following, give the manufacturer and model number.
Personal computer:Modem:Network:
4. Additional comments:
 
HOW WILL YOU PAY FOR THE REPAIR?
 Under warrantyPurchase/received date:
(Attach proof of purchase or receiving document with original received date.)
 Maintenance contract number:
 Purchase order number:
Except for contract and warranty service, a purchase order number and/or authorized signature must accompany
any request for service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair
prices can be obtained by contacting an HP-authorized repair center.
Authorized signature:Phone:
Billing address:
 
 Special billing instructions:
136Appendix B Service and support ENWW
 
						

							C
Specifications
Printer specifications
Physical specifications
ProductHeightDepthWidthWeight
HP color
LaserJet 2550L
printer without
optional trays325 mm
(12.80 in)451 mm
(17.76 in)482 mm
(18.98 in)21.5 kg
(47.5 lbs)
HP color
LaserJet 2550n
printer with tray 2
(250-sheet)376 mm
(14.80 in)451 mm
(17.76 in)482 mm
(18.98 in)23.9 kg
(52.7 lbs)
HP color
LaserJet 2550n
printer with tray 2
and optional tray
3 (500-sheet)512 mm
(20.16 in)451 mm
(17.76 in)482 mm
(18.98 in)29.3 kg
(64.6 lbs)
Supplies specifications
Imaging-drum life (based on 5 percent coverage)20,000 pages when printing only in black
5,000 pages when printing in color
6,000 to 8,000 pages is the average life
Print-cartridge life (based on 5 percent coverage)Black: 5,000 pages
Yellow, cyan, and magenta: 2,000 pages
each (HP color LaserJet 2550L printer)
Yellow, cyan, and magenta: 4,000 pages
each (HP color LaserJet 2550Ln and 2550n
printers)
ENWWPrinter specifications137
 
						

							Electrical specifications
Item110-volt models220-volt models
Power supply115 to 127 V (+/- 10 %)220 to 240 V (+/- 10 %)
50 to 60 Hz (+/- 2 Hz)50 to 60 Hz (+/- 2 Hz)
Power consumption (typical)
During printing (color)224 W (average)217 W (average)
During printing (black and
white)400 W (average)400 W (average)
During standby15 W (average)19 W (average)
Off mode0 W (average)0 W (average)
Heat output
Idle51 BTU/hr61 BTU/hr
Minimum recommended circuit
capacity12 A6 A
CAUTIONPower requirements are based on the country/region where the printer is sold. Do not
convert operating voltages. This will damage the printer and void the product warranty.
Environmental specifications 
Recommended1Operating1Storage1
(printer and print
cartridge)
Temperature20° to 27° C
(68° to 81° F)15° to 32.5° C
(59° to 90.5° F)-20° to 40° C
(-4° to 104° F)
Relative humidity20 to 70 percent10 to 80 percent95 percent or less
1Values are subject to change. See http://www.hp.com/support/clj2550 for current information.
Acoustic emissions (HP color LaserJet 2550 series)
Sound Power LevelDeclared per ISO 92961
Printing (20 ppm)LWAd = 6.6 Bels (A) [66 dB (A)]
SPL-Bystander PositionDeclared per ISO 92961
Printing (20 ppm)LpAm = 52 dB(A)
1Values are subject to change. See http://www.hp.com/support/clj2550 for current information.
138Appendix C SpecificationsENWW
 
						

							D
Regulatory information
Introduction
This section contains the following regulatory information:
●
FCC regulations
●
Environmental Product Stewardship program
●
Material safety data sheet
●
Declaration of conformity
●
Laser safety statement
●
Canadian DOC statement
●
Korean EMI statement
●
Finnish laser statement
ENWWIntroduction139
 
						

							FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy. If this equipment is not
installed and used in accordance with the instructions, it may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation; the presence of interference can be determined by turning the
equipment off and on. If this equipment does cause harmful interference to radio or
television communications, the user is encouraged to try to correct the interference by one or
more of the following measures:
●Reorient or relocate the receiving antenna.
●Increase distance between equipment and receiver.
●Connect equipment to an outlet on a circuit different from that to which the receiver is
located.
●Consult your dealer or an experienced radio/television technician.
Note
Any changes or modifications to the printer that are not expressly approved by HP could void
the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of
FCC rules.
140Appendix D Regulatory information ENWW