HP Color LaserJet CP3505n User Manual

							
Clear jams
Jam locations
Use this illustration to troubleshoot jams in the printer. For instructions to clear jams, see Clear jams
from input trays on page 150.
Figure 11-1   Jam locations (printer shown without optional tray 3)
1
2
3
4
5
6
1Output bin
2Paper path
3Tray 1
4Trays 2 or 3
5Duplex path (for 2-sided printing)
6Fuser
Jam recovery
This printer automatically provides jam recovery, a feature that you can use to set whether the printer
should attempt to automatically reprint jammed pages.
●AUTO
 instructs the printer to attempt to reprint jammed pages.
● OFF
 instructs the printer not to attempt to reprint jammed pages.
NOTE: During the recovery process, the printer might reprint pages that were printed before the jam
occurred. Be sure to remove any duplicated pages.
To improve print speed and increase memory resources, you might want to disable the jam recovery.
Turn off jam recovery 1.Press  Menu.
2. Press 
 to highlight  CONFIGURE DEVICE , and then press .
3. Press 
 to highlight  SYSTEM SETUP , and then press .
4. Press 
 to highlight  JAM RECOVERY , and then press .
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5.Press  to highlight  OFF, and then press .
6. Press  Menu to return to the  Ready state.
Clear jams from input trays
Procedures in the following sections correspond with a jam message that might appear on the control
panel.
Tray 1 1.Remove the media from the tray.
2.Grasp the jammed sheet by both corners and pull.
3.Place the media stack in tray 1.
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4.Confirm that the media guides are against the stack without bending it and that the stack does not
extend above the fill tabs.
5.Press  to resume printing.
Tray 2 or tray 3 1.If the optional tray 3 is installed, pull it out and place it on a flat surface. If the jammed sheet is
visible, remove it.
2.If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed
media.
3. Pull out tray 2 and place it on a flat surface.
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4.If the jammed sheet is visible, remove it.
5.If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed
media.
6.Replace tray 2 and optional tray 3.
NOTE: Use tray 1 when printing on heavier paper.
7.Press  to resume printing.
NOTE: When printing from tray 2, printing resumes automatically.
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Clear jams from inside the product
Fuser area (top cover)1.Open the top cover.
2.If the jammed sheet is visible, remove it and then close the top cover.
3.If the sheet is not visible, turn off the printer.
WARNING! The fuser will be hot. Wait 10 minutes before proceeding.
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4.Place your thumbs on the fuser latches, squeeze the latches, and pull up on the fuser to remove
it.
5.On the fuser, lift the shutter door.
CAUTION: Do not open the shutter door while the fuser is in the printer.
6.Remove any jammed sheets.
NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing.
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7.Hold the fuser with your thumbs on the latches, and then push both sides of the fuser into the
printer. Press the fuser down until it clicks into place.
8.Close the top cover and then turn on the printer.
Front door
1.Open the front door.
CAUTION: Do not place anything on the transfer unit. Do not touch the top of the transfer unit or
the contacts on the left side of it.
NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing.
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2.Remove any visible media.
3.Locate the green registration-plate tabs that are below the bottom print cartridge.
4.Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the
registration plate to its closed position.
NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing.
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5.Close the front door.
Clear jams from the duplexer
NOTE: This issue occurs only in models that provide automatic 2-sided printing.
1.Turn off the printer, and open the top cover.
If any media is visible, remove it.
2.Open the front door.
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3.Rotate the transfer unit up and away from the front door.
4.Remove any jammed sheets from under the transfer unit.
5.Locate the green registration-plate tabs that are below the bottom print cartridge.
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