HP Envy 4500 User Manual

							Tips for setting up and using a networked printer
Use the following tips to set up and use a networked printer:
●When the Wireless Setup Wizard on the printer is launched, the printer searches for wireless
routers, and then lists the detected network names on the printer display.
●If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from
the VPN before you can access any other device on your network, including the printer.
●Learn how to find your network security settings. Click here to go online for more information.
●Learn about the HP Print and Scan Doctor. Click here to go online for more information.
●Learn about the network troubleshooting tips. Click here to go online for more information.
●Learn how to change from a USB to wireless connection. Click here to go online for more
information.
●Learn how to work with your firewall and antivirus programs during printer setup. Click here to go
online for more information.
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							Advanced printer management tools (for networked printers)
When the printer is connected to a network, you can use the embedded Web server to view status
information, change settings, and manage the printer from your computer.
NOTE:To view or change some settings, you might need a password.
You can open and use the embedded Web server without being connected to the Internet. However,
some features are not available.
●To open the embedded Web server
●About cookies
To open the embedded Web server
You can access the embedded Web server through either the network or Wireless Direct.
Open the embedded Web server through network
NOTE:The printer must be on a network and must have an IP address. The IP address for the
printer can be found by pressing the Wireless button or by printing a network configuration page.
●In a supported Web browser on your computer, type the IP address or hostname that has been
assigned to the printer.
For example, if the IP address is 192.168.0.12, type the following address into a Web browser:
http://192.168.0.12.
Open the embedded Web server through Wireless Direct
1.Press the Wireless button from the printer control panel, and then select Settings.
2.If the display shows that wireless direct is Off, select Wireless Direct and then select On (No
Security) or On (With Security).
3.From your wireless computer, turn wireless on, search for and connect to the wireless direct
name, for example: HP-Print-XX-Deskjet 3510 series. If you have wireless direct security on,
enter the wireless direct password when prompted.
4.In a supported Web browser on your computer, type the following address: http://192.168.223.1.
About cookies
The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you
are browsing. These files let the EWS recognize your computer the next time you visit. For example,
if you have configured the EWS language, a cookie helps remember which language you have
selected so that the next time you access the EWS, the pages are displayed in that language.
Though some cookies are cleared at the end of each session (such as the cookie that stores the
selected language), others (such as the cookie that stores customer-specific preferences) are stored
on the computer until you clear them manually.
You can configure your browser to accept all cookies, or you can configure it to alert you every time a
cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use
your browser to remove unwanted cookies.
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							NOTE:Depending on your printer, if you disable cookies, you also disable one or more of the
following features:
●Starting where you left the application (especially useful when using setup wizards)
●Remembering the EWS browser language setting
●Personalizing the EWS Home page
For information about how to change your privacy and cookie settings and how to view or delete
cookies, see the documentation available with your Web browser.
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							8 Solve a problem
This section contains the following topics:
●Improve print quality
●Clear a paper jam
●Unable to print
●Clear the print carriage
●Prepare paper trays
●Resolve copy and scan issues
●Printer failure
●Resolve ink cartridge problem
●Ink cartridge problem
●Older generation cartridges
●Networking
●HP support
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							Improve print quality
NOTE:To protect the cartridges from drying out, always turn the printer off using the On button, and
wait until the On button light goes out.
1.Make sure you are using original HP ink cartridges.
2.Check the printer software to make sure you have selected the appropriate paper type from the
Media drop-down list and print quality from the Quality Settings drop-down list.
In the printer software, click Print & Scan and then click Set Preferences to access the print
properties.
3.Check the estimated ink levels to determine if the cartridges are low on ink. For more
information, see Check the estimated ink levels on page 42. If the ink cartridges are low on ink
consider replacing them.
For more information, see Check the estimated ink levels on page 42. If the ink cartridges are
low on ink consider replacing them.
4.Align the cartridges.
To align the cartridges from the printer software
NOTE:Aligning the cartridges ensures the high-quality output. The printer prompts you to align
the cartridges every time you install a new cartridge. If you remove and reinstall the same ink
cartridge, the HP All-in-One will not prompt you to align the ink cartridges. The HP All-in-One
remembers the alignment values for that ink cartridge, so you do not need to realign the ink
cartridges.
a.Load letter or A4 unused plain white paper into the paper tray.
b.Depending on your operating system, do one of the following to open the printer software:
●Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps
on the app bar, and then click the icon with the printer's name.
●Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
select All Programs, click HP, click HP ENVY 4500 series, and then click HP ENVY
4500 series.
c.In the printer software, click Print & Scan, and then click Maintain Your Printer to access the
Printer Toolbox.
d.The Printer Toolbox appears.
e.Click Align Ink Cartridges on the Device Services tab. The printer prints an alignment sheet.
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							f.Load the cartridge alignment sheet print side down on the right front corner of the scanner
glass.
g.Follow the instructions on the printer display to align the cartridges. Recycle or discard the
cartridge alignment sheet.
To align the cartridges from the printer display
a.From the Home screen on the printer display, select Tools.
NOTE:If you do not see the Home screen, press the Home button.
b.From the Tools menu on the printer display, select Align Printer. Follow the on-screen
instructions.
5.Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page from the printer software
a.Load letter or A4 unused plain white paper into the paper tray.
b.Depending on your operating system, do one of the following to open the printer software:
●Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps
on the app bar, and then click the icon with the printer's name.
●Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
select All Programs, click HP, click HP ENVY 4500 series, and then click HP ENVY
4500 series.
c.In the printer software, click Print & Scan, and then click Maintain Your Printer to access the
printer toolbox.
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							d.Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page.
Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are
seeing streaks in the color and black boxes, or no ink in portions of the boxes, then
automatically clean the cartridges.
To print a diagnostics page from the printer display
a.From the Home screen on the printer display, select Tools.
NOTE:If you do not see the Home screen, press the Home button.
b.From the Tools menu on the printer display, select Print Quality Report. Follow the on-
screen instructions.
6.Clean the ink cartridges automatically, if the diagnostic page shows steaks or missing portions of
the color and black boxes.
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							To clean the cartridges from the printer software
a.Load letter or A4 unused plain white paper into the paper tray.
b.Depending on your operating system, do one of the following to open the printer software:
●Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps
on the app bar, and then click the icon with the printer's name.
●Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
select All Programs, click HP, click HP ENVY 4500 series, and then click HP ENVY
4500 series.
c.In the printer software, click Print & Scan and then click Maintain Your Printer to access the
Printer Toolbox.
d.Click Clean Ink Cartridges on the Device Services tab. Follow the on-screen instructions.
To clean the cartridges from the printer display
a.From the Home screen on the printer display, select Tools.
NOTE:If you do not see the Home screen, press the Home button.
b.From the Tools menu on the printer display, select Clean Printhead. Follow the on-screen
instructions.
If the above solutions do not resolve the problem, click here for more online troubleshooting.
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							Clear a paper jam
Clear a paper jam from the paper path.
To clear a paper jam from paper path
1.Open the cartridge access door.
2.Remove the cleanout.
3.Remove the jammed paper from the rear roller.
4.Place the cleanout back.
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