HP Envy 4500 User Manual

							5.Close the cartridge access door.
6.Press the OK button on the control panel to continue the current job.
Clear a paper jam from the duplexer.
To clear a paper jam from duplexer
1.Open the cartridge access door.
2.Remove the cleanout.
3.Press on the hole of the duplexer path cover to lift it up. Remove the jammed paper.
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							4.Place the cleanout back.
5.Close the cartridge access door.
6.Press the OK button on the control panel to continue the current job.
Clear a paper jam from the print zone.
To clear a paper jam from print zone
1.Open the cartridge access door.
2.Remove the jammed paper from inside the printer.
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							3.Close the cartridge access door.
4.Press the OK button on the control panel to continue the current job.
If the above solutions do not resolve the problem, click here for more online troubleshooting.
Prevent paper jams
●Do not overfill the paper tray.
●Remove printed papers from the paper tray frequently.
●Ensure that paper loaded in the paper tray lays flat and the edges are not bent or torn.
●Do not combine different paper types and paper sizes in the paper tray; the entire stack of paper
in the paper tray must be the same size and type.
●Adjust the paper-width guides in the paper tray to fit snugly against all paper. Make sure the
paper-width guides do not bend the paper in the paper tray.
●Do not force the paper too far forward in the paper tray.
●Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until
the out of paper message appears before adding paper.
If the above solutions do not resolve the problem, click here for more online troubleshooting.
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							Unable to print
If you're having trouble printing, you can download the HP Print and Scan Doctor, which can
troubleshoot this issue for you automatically. To get the utility, click the appropriate link:
NOTE:The HP Print and Scan Doctor may not be available in all languages.
Take me to the HP Print and Scan Doctor download page.
Resolve print issues
NOTE:Make sure that the printer is turned on and that there is paper in the tray. If you are still
unable to print, try the following in order:
1.Check for error messages from the printer display and resolve them by following the on-screen
instructions.
2.If your computer is connected to the printer with a USB cable, disconnect and reconnect the
USB cable. If your computer is connected to the printer with a wireless connection, confirm that
the connection is working.
3.Verify that the printer is not paused or offline.
To verify that the printer is not paused or offline
a.Depending on your operating system, do one of the following.
●Windows 8: Point to or tap the upper-right corner of the screen to open the Charms
bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●Windows 7: From the Windows Start menu, click Devices and Printers.
●Windows Vista: From the Windows Start menu, click Control Panel, and then click
Printers.
●Windows XP: From the Windows Start menu, click Control Panel, and then click
Printers and Faxes.
b.Either double-click the icon for your printer or right-click the icon for your printer and select
See what’s printing to open the print queue.
c.On the Printer menu, make sure there are no check marks next to Pause Printing or Use
Printer Offline.
d.If you make any changes, try to print again.
4.Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a.Depending upon your operating system, do one of the following:
●Windows 8: Point to or tap the upper-right corner of the screen to open the Charms
bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●Windows 7: From the Windows Start menu, click Devices and Printers.
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							●Windows Vista: From the Windows Start menu, click Control Panel, and then click
Printers.
●Windows XP: From the Windows Start menu, click Control Panel, and then click
Printers and Faxes.
b.Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c.If the wrong printer is set as the default printer, right-click the correct printer and select Set
as Default Printer.
d.Try using your printer again.
5.Restart the print spooler.
To restart the print spooler
a.Depending upon your operating system, do one of the following:
Windows 8
i.Point to or tap the upper-right corner of the screen to open the Charms bar, and then
click the Settings icon.
ii.Click or tap Control Panel, and then click or tap System and Security.
iii.Click or tap Administrative Tools, and then double-click or double-tap Services.
iv.Right-click or touch and hold Print Spooler, and then click Properties.
v.On the General tab, next to Startup type, make sure that Automatic is selected.
vi.If the service is not already running, under Service status, click or tap Start, and then
click or tap OK.
Windows 7
i.From the Windows Start menu, click Control Panel, System and Security, and then
Administrative Tools.
ii.Double-click Services.
iii.Right-click the Print Spooler, and then click Properties.
iv.On the General tab, next to Startup type, make sure that Automatic is selected.
v.If the service is not already running, under Service status, click Start, and then click
OK.
Windows Vista
i.From the Windows Start menu, click Control Panel, System and Maintenance,
Administrative Tools.
ii.Double-click Services.
iii.Right-click the Print Spooler service, and then click Properties.
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							iv.On the General tab, next to Startup type, make sure that Automatic is selected.
v.If the service is not already running, under Service status, click Start, and then click
OK.
Windows XP
i.From the Windows Start menu, right click My Computer.
ii.Click Manage, and then click Services and Applications.
iii.Double-click Services, and then select Print Spooler.
iv.Right-click Print Spooler, and click Restart to restart the service.
b.Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c.If the wrong printer is set as the default printer, right-click the correct printer and select Set
as Default Printer.
d.Try using your printer again.
6.Restart the computer.
7.Clear the print queue.
To clear the print queue
a.Depending upon your operating system, do one of the following:
●Windows 8: Point to or tap the upper-right corner of the screen to open the Charms
bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●Windows 7: From the Windows Start menu, click Devices and Printers.
●Windows Vista: From the Windows Start menu, click Control Panel, and then click
Printers.
●Windows XP: From the Windows Start menu, click Control Panel, and then click
Printers and Faxes.
b.Double-click the icon for your printer to open the print queue.
c.On the Printer menu, click Cancel all documents or Purge Print Document, and then click
Yes to confirm.
d.If there are still documents in the queue, restart the computer and try printing again after
the computer has restarted.
e.Check the print queue again to make sure it is clear, and then try to print again.
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							To check the power connection and reset the printer
1.Make sure the power cord is firmly connected to the printer.
1Power connection to the printer
2Connection to a power outlet
2.Look inside the printer and check for a green light indicating the printer is receiving electrical
power. If it is not lit, make sure the cord is fully plugged into the printer, or connect to another
power outlet.
3.Look at the On button located on the printer. If it is not lit, the printer is turned off. Press the On
button to turn on the printer.
NOTE:If the printer is not receiving electrical power, connect it to another power outlet.
4.With the printer turned on, disconnect the power cord from the side of the printer under the
cartridge access door.
5.Unplug the power cord from the wall outlet.
6.Wait at least 15 seconds.
7.Plug the power cord back into the wall outlet.
8.Reconnect the power cord to the side of the printer under the cartridge access door.
9.If the printer does not turn on by itself, press the On button to turn on the printer.
10.Try using the printer again.
If the above solutions do not resolve the problem, click here for more online troubleshooting.
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							Clear the print carriage
Remove any objects, such as paper, that are blocking the print carriage.
See Clear a paper jam on page 66 for more information.
NOTE:Do not use any tools or other devices to remove jammed paper. Always use caution when
removing jammed paper from inside the printer.
 Click here to go online for more information.
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							Prepare paper trays
Open paper tray
▲Paper tray must be open to begin printing.
Close cartridge access door
▲Cartridge door must be closed to begin printing.
 Click here to go online for more information.
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							Resolve copy and scan issues
HP provides an HP Print and Scan Doctor (Windows only) that can help solve many common “Unable
to scan” issues. To get the utility, click the appropriate link:
NOTE:The HP Print and Scan Doctor may not be available in all languages.
Take me to the HP Print and Scan Doctor download page.
Learn more about how to solve scan issues. Click here to go online for more information.
Learn how to solve copy issues. Click here to go online for more information.
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