Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

							Installation, Programming,
and Maintenance Manual 
						

							Part Number
618.8000
Issue 4.0, July 2002
©Inter-Tel, Inc. 2002
Version 4.0
Installation, Programming and 
Maintenance Manual 
						

							NOTICE
This Inter-Tel Encore Installation, Programming and Maintenance Manual is released by INTER-TEL, 
INC. as a guide for service personnel. It provides information necessary to properly install, program, 
operate, and maintain the system.
The contents of this manual, which reflect current INTER-TEL standards and which document Encore 
software, are subject to revision or change without notice. Software packages released after the publica-
tion of this manual will be documented in addenda to the manual or succeeding issues of the manual.
For additional information and/or technical assistance, certified technicians may contact:
Customer Support Department
INTER-TEL, INC.
7300 West Boston Street
Chandler, AZ 85226-3224
(480) 961-9000
(888) 777-EASY
If you have any questions or comments regarding this manual or 
other technical documentation, contact 
Inter-Tel’s Technical Publications Department at: 
[email protected]
Inter-Tel® is a registered trademark of Inter-Tel Incorporated.
Encore by Inter-Tel is a private label brand of Inter-Tel, Incorporated.
Microsoft® and Windows® are registered trademarks of Microsoft Corporation. 
						

							Page vii
ENCORE MANUAL, ISSUE 4.0 – July 2002
Version 4.0 New Features & 
Enhancements
If you are familiar with the previous issue of the Encore Installation Manual, the following
new items are documented in Issue 4.0 of the Encore Installation, Programming, and Mainte-
nance Manual. Also, Remote Management Software (RMS) information has been combined
into this manual, with existing programming information. 
For detailed information on each item, where applicable, refer to the page numbers following
the brief explanation below. Throughout this manual, “change bars,” like the one to the left of
this paragraph, have been placed in the margins to indicate new or revised information since
the last documentation issue. 
The new voice-mail module for release 4.0 provides the following features:
•Dynamically accessible ports (all extensions have access to either of the two ports) 
•Additional voice prompts 
•Mail box full indication 
•More storage capacity 
•Divert on no answer is automatically set when mail boxes are equipped. 
•No support for old voice module in this software. Version 4.0 voice mail software can-
not be installed on systems using the v3.0 voice module. 
•Courtesy service three-minute ring. If not answered, it will be connected to the system
mail box where the caller can leave a message. 
•System mail box defaulted OFF for all lines. It can be activated by turning on the
desired lines you want as an answering machine (from the Programming Lines option at
the keyset or from the Line Programming option in RMS). The answering machine
option from the idle menu will need to be selected so the answering machine is acti-
vated. 
•If the voice module is removed and the power cycled (warm reset), and the voice mod-
ule is reinserted, it will retain all messages and greetings. 
•Maximum number of voice mail messages (per mail box) has increased to 50. 
•Voice mail default messages have been increased to 20.  
						

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ENCORE MANUAL, ISSUE 4.0 – July 2002 
						

							Page ix
Table of Contents
ENCORE MANUAL, Issue 4.0 – July 2002
Table of Contents
CONTENTS PAGE
Version 4.0 New Features & Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
FCC Regulations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Safety Regulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Limited Warranty  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  xix
Software License Agreement  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Overview1-1
1. Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
2. About This Manual  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-3
3. System Hardware   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-4
4. Keysets   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-5
5. Feature Summary   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-6
6. System Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-7
Installation2-1
1. Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2. System Installation Checklist  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-3
3. Planning the Installation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-4
4. Extension and CO Line Cabling   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-7
5. Key Service Unit (KSU)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-11
6. Keysets   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
7. Single-Line Sets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-26
8. Long-Line Extension  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-26
9. Optional Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-26
10. Completing the Installation   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-32
11. Upgrading the System Software    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-37
12. Customer Training   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-38
Features3-1
1. Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
2. Feature Keys and Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-3 
						

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Table of Contents
ENCORE MANUAL, Issue 4.0 – July 2002
CONTENTS PAGE
3. CO Line Features   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-5
4. Protection Against Power Failure   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-10
5. Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
6. Courtesy Service   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-18
7. Voice Messaging Module Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-19
8. Music-On-Hold   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-23
9. Internal Calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-23
10. Outside Calls   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-26
11. Placing Calls On Hold or Park  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-30
12. Call Waiting  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-31
13. Call Waiting Tone Protection  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-32
14. Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-32
15. Redirecting Ringing Calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-33
16. Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-33
17. Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-35
18. Paging  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-36
19. Speed-Dial Numbers  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-38
20. Sending a Hookflash Over a CO Line  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-39
21. Display Messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-39
22. Do Not Disturb  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-40
23. Reminder Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-40
24. Extension Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-41
25. Extension Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-42
26. Manager/Secretary   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-43
27. Room Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-43
28. Operator Extension  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-44
29. Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-46
30. Call Logging  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-47
Keyset Programming 4-1
1. Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
2. The Programming Keyset  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-3
3. Beginning the Keyset Programming Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-4
4. System-Wide Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-5