Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

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RMS Programming
ENCORE MANUAL, Issue 4.0 
– July 2002
Program Keys/Reset Keys to Default Settings
RMS
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—General Call. Places a general call to all phones.
—
Page All Keysets. Places a page to Keyset speakers.
—
Public Address. Places a page over the external paging equipment.
—
Extension Lock. Locks the phone after the Extension Lock password is entered.
—
Reminder Call. Sets a time for the phone to ring.
—
Open Door. Releases the doorstrike relay.
—
Reset Phone. Removes all phone settings and reverts to default (i.e., removes for-
wards, Do Not Disturb, etc.)
—
Call Park. Parks a call.
—
Room Monitor. Sets up the phone to allow room monitor function.
9.17Double-clicking on a key displays the associated line, extension, feature, or digits for
the key in a window like the one shown below. You can view or edit the information shown.
Reset Keys to Default Settings
NOTE: This feature is available in Real Time mode only. 
9.18The Reset Key(s) to Default Settings tab allows you to select specific keysets,
then reset those keys to the default factory settings (Line Keys 1-8). Simply select the exten-
sions you want to reset, then select Send. 
						

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Phone Status
G. PHONE STATUS
9.19The Phone Status screen is shown below. 
9.20You can see the parameters that are set on a specific extension position by entering the
extension number in the Extension No. field and then selecting Receive. 
9.21If you wish to cancel Do Not Disturb, Forward, Ringback, Reminder, and Text Message
for the displayed station, select the Phone Reset button.  
						

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ENCORE MANUAL, Issue 4.0 
– July 2002
RMS Line Programming
RMS
PROGRAMMING
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10. RMS LINE PROGRAMMING 
10.1If Line Programming is selected, the CO line programming options appear. The fol-
lowing table lists the available Line Programming options with their allowed values and
defaults, if applicable.
Table 5-3: 
RMS Line Programming Values 
OPTIONFEATUREALLOWED VALUESDEFAULT VALUE
Incoming Ringing 
Groups
 (page 28)
Day/Night Incoming 
Ringing20-37 and Central Bell20-25 Programmed for all 
Lines and Doorphone
Line Access 
(page 29)PSTN (outgoing access)Allows extensions to place 
outgoing callsAll extensions have access to 
Lines 1-6
PBX Access 
(page 30)Access Groups, PBX 
Access Digits and PBX 
Ext. No LengthAccess Digits
Extension Number LengthNot Programmed
Line Settings 
(page 31)Global, Optional, and Local Code line settings
Global tabEquipped 1-6All Lines Equipped
Incoming Access OnlyOn or OffOffLink to Answering Machine
Courtesy Service DayVoice Module Source or 
Internal Source
Not Enabled
Auto Attendant Day
Outgoing Access GroupsOutgoing Group 1 (9)
Outgoing Group 2 (81)
Outgoing Group 3 (82)
Outgoing Group 4 (83)All Lines In Group 1
Courtesy Service NightNot EnabledAuto Attendant Night
Optional tabTone Dialing
On or Off
All Tone Dialing
Caller ID DetectionON
Loop CallingOff
Local Codes tabLocal Area CodesUp to 40 codesNone
Hunt Groups 
(page 33)Assign extensions and 
lines to up to four hunt 
groupsNo Hunt Groups
Alternative Routing 
(page 34)Digit codes and Line 
assignmentsOn or OffAlternative Routing Off 
						

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ENCORE MANUAL, Issue 4.0 
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Incoming Ringing
A. INCOMING RINGING
10.2Any or all extensions, and the Central Bell, can be programmed to receive ringing for
incoming calls on the Lines and from the Doorphone. By default, all CO lines ring at exten-
sions 20 to 25. Each line can be programmed to ring up to 18 extensions and a Central Bell.
Each line may also be programmed to ring different extensions for Day and Night Modes.
NOTE: The Group Divert to System Box flag (page 5-39) looks at the Incoming Ringing Groups
options below. The lowest number in the ringing group is not necessarily the first extension that
is rang when a group divert to voice mail takes place. The call is diverted to the voice mail of the
first station shown in the Incoming Ringing Groups table in RMS – not the number of the lowest
station number in the table.
10.3The following screen allows you to select the extensions that will ring for each line and
for the Doorphone. 
10.4Place a check mark in the Central Bell box if you want the line to ring the Central Bell,
then place a check in up to 18 extension numbers for each line and/or the doorphone.
NOTE: The Night screen is the same as the Day screen shown above. 
						

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Line Access
RMS
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B. LINE ACCESS
10.5The Line Access screen is shown below. 
10.6You can decide which lines each extension can use for outgoing calls. By default, all
extensions have access to all lines. As a means of restricting outgoing calls, extensions can be
prevented from having access to one or more CO lines for placing calls. Users attempting to
place a call using a restricted CO line hear a busy signal.
10.7Place check marks in the appropriate boxes to determine which extensions are allowed
make outgoing calls on each line. 
10.8To select all extensions for a specific line, highlight the Line bar on the left. This high-
lights the entire line. To set ring in for all extensions for that line, select Set Range ON. Con-
versely, to disable ringing for all the extensions, highlight the Line X bar and select Set
Range OFF.  
						

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PABX Access
C. PABX ACCESS
10.9The PBX Access screen is shown below. 
10.10You can connect the Encore System to a parent PBX through its line interfaces. You can
then program any of the four Line Groups to work with a parent PBX. 
10.11When programming the Line Groups as PBX groups, you must tell the system what
digits are required to select a line in the parent PBX. The system “absorbs” those digits when a
call is placed and will not consider them part of the number when applying toll restrictions.
(You can have a maximum of two digits). You must also tell the system how many digits are in
the extension numbers on the PBX. 
						

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Line Settings
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D. LINE SETTINGS
10.12Three Line Setting tabs are provided: Global, Optional, and Local Codes. Each is
described in detail in the following pages.
Global Settings
10.13 A check mark in the box indicates that the field is enabled. Click on the field to place
or remove the check mark. This tab allows you to set the following for each line:
•Equipped. The system assumes that all line interfaces have lines connected. If an
interface does not have a connection, ensure correct operation by unequipping the line.
•Incoming Access Only. Lines can be designated as “incoming-only” lines to prevent
them from being used for outgoing calls.
•Link to Answering Machine. The answering machine can be used to answer incom-
ing calls and record messages for selected lines. It can be enabled for individual lines.
•Courtesy Service Day/Night. Used in systems where there may be delays in
answering calls, and the customer wants to ensure that callers do not hang up before
someone answers their call. It can be enabled for day and/or night mode.
•Auto Attendant Day/Night. Allows calls to ring directly through to an extension
provided that the caller knows the extension number of the person they wish to contact.
A Voice Messaging Module must be installed for this feature to operate. You can pro-
gram individual lines to be answered with the Automated Attendant for day and night
modes. Automated Attendant may only be set up if Customized Courtesy Service has
not already been invoked.
•Outgoing Access Groups. Lines can be grouped together into up to four Outgoing
Groups. Each Outgoing Group is associated with a code. These codes are 9, 81, 82, and
83, with Group 1 being associated with 9, etc. Dialing a code seizes a line from the
associated Outgoing Group. (Lines can be in one Outgoing Group only. Selecting a line
to be a member of a Group automatically removes it from all other Groups.)
NOTE: When dialing a speed-dial number, the system checks the Outgoing Line Groups for an
available line. It begins checking with Group 1 and, if no lines are available, checks the rest of
the groups in numerical order. To avoid having a speed-dial number dialed on a special-purpose
line (FX, PBX, etc.), make sure those lines are in the highest numbered group.  
						

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Line Settings
Optional Settings
10.14The Optional Settings tab includes the following items: 
•Tone Dialing. The system can be installed with either DTMF or dial-pulse lines. Dial-
pulse lines must be designated as such in database programming, because all lines are
designated as DTMF (shown as MF) when the system is initialized. 
•Caller ID Detection. Caller ID service is available from your telephone company. If
you subscribe to this service, your network sends the telephone number, or telephone
number and name, of outside callers (providing the caller has not blocked the number).
You have the choice of displaying, or not displaying, this information on Keyset dis-
plays. At default, the system is not programmed to receive Caller ID information. 
•Loop Calling. All lines are programmed by default to use standard Loop Start signal-
ing. When a line is seized, the switch expects to hear dial tone and, if it does not, the
line is disconnected. You can program CO lines to use Loop Calling if required.
Local Codes 
10.15You can define up to 40 local area codes. It is necessary to program local area codes
into the system so the system can recognize Caller ID numbers that must have the digit 1 added
when they are redialed. The local area codes do not need to have the 1 added. 
						

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Hunt Groups
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E. HUNT GROUPS
10.16The Hunt Group feature allows you to have groups of extensions answering different
lines. The calls to the Hunt Group are presented in cyclical order to the extensions in the group.
That is, the first call is presented to the first extension on the list, the next to the second exten-
sion, and so on.
10.17Up to four hunt groups can be programmed. Each hunt group can have lines allocated to
it. Place check marks in the appropriate boxes to assign lines to the Hunt Groups. 
10.18After the lines are selected, extensions are added to the group using the Hunt Group
Extensions tab shown below. Place check marks in the appropriate boxes to assign the exten-
sions to the Hunt Groups. 
NOTE: The lines and extensions programmed in a Hunt Group are exclusive to that Hunt
Group and cannot be placed in another Hunt Group. Calls can be transferred to an individual
extension in a Hunt Group from an extension outside the Hunt Group, but not to the Hunt Group
as a whole. 
						

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ENCORE MANUAL, Issue 4.0 
– July 2002
Alternative Routing
F. ALTERNATIVE ROUTING
10.19You can use Alternative Routing to have calls routed over specific lines (such as spe-
cialized common carriers or equal access lines), using special digits, if necessary. You can cre-
ate up to 50 special Alternative Call Routing numbers. 
10.20When the option is programmed the digits dialed by an extension are analyzed and, if
they match one of the Digit Codes, the call is routed to an alternative network. 
10.21Calls placed using Alternative Routing can be sent out on specific lines or any line. The
digits dialed can be sent as dialed or they can be replaced by a programmed code. The Alterna-
tive Routing screen is divided into two tabs: Digit Codes and Lines. 
Digit Codes
10.22The following options are available from the Digit Codes tab:
•Alternative Routing ON. Place a check in this box to enable the Alternative Routing
feature.
•Dialed. These are the codes that, when dialed, trigger the system to use alternative
routing.
•Replace. If digits are entered in this field, the dialed digits are replaced with these dig-
its when the call is placed.
•Exclusive. If checked, calls can only be sent on the lines selected for this code in the
Lines tab (shown on page 5-35). If not checked, calls are routed on any available line, if
none of the selected lines are available.