Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

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Table of Contents
ENCORE MANUAL, Issue 4.0 – July 2002
CONTENTS PAGE
5. Extension Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-16
6. Line Programming   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-24
7. System Program Planning Sheets   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-32
8. Extensions Program Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-36
9. Line Program Planning Sheets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-37
RMS Programming 5-1
1. Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
2. RMS Hardware Requirements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-2
3. Installing the RMS Software (Initial Install)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-3
4. Upgrading the RMS Software   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-4
5. Starting the RMS Software – Main Screen  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-4
6. RMS Deferred Mode  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-7
7. RMS Real Time Mode  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-8
8. RMS Programming Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-14
9. RMS Extension Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-16
10. RMS Line Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-27
11. RMS System Programming   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-36
12. Extensions Program Planning Sheets   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-44
13. Trunk Program Planning Sheets   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-47
14. System Program Planning Sheets   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-50
RMS Maintenance 6-1
1. Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
2. Cross Point Images   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-3
3. Call Statistics   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
4. Software States  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-6
5. System Phone Monitor   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-7
6. Trace  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-8
7. System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
8. System Tests  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-10
9. Pro-Active Maintenance  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-11
10. System Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-13 
						

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Table of Contents
ENCORE MANUAL, Issue 4.0 – July 2002
Troubleshooting 7-1
1. Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
2. Outgoing Calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-2
3. Incoming Calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-3
4. Internal Calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
5. Keyset Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-3
6. System Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-4
7. System, Line, or Extension Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-4
8. Replacing the CPU   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-5
9. Power Supply Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-5
10. Customer Support  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-6
11. Defective Unit Return Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-6
Replacement Parts 8-1
1. Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
2. Ordering Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-2
3. Basic Systems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-2
4. Parts List   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-3
IndexI-1 
						

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NUMBER TITLE PAGE
List of Tables
ENCORE MANUAL – Issue 4.0 – July 2002
Overview
Table 1-1: System Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-7
Installation
Table 2-1: Encore System Environmental Condition Requirements . . . . . . . . . . . . . . . . . .  2-5
Table 2-2: Main CPU Connections - Cable A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-20
Table 2-3: Expansion Card Connections - Cable B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-21
Table 2-4: V24 Adapter Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-31
Table 3: Call Handling/Extension Names. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-33
Table 4: Enabled/Disabled Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-34
TABLE 5. Equipped Lines, Telephone Numbers and Caller ID  . . . . . . . . . . . . . . . . . . . .  2-34
TABLE 6. Answering Machine, Courtesy Service and Auto Attendant  . . . . . . . . . . . . . .  2-35
TABLE 7. System-wide Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-35
TABLE 8. Recorded Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-36
Features
Table 3-1: Keyset Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-3
Table 3-2: Single-Line Only Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-4
Table 3-3: Operator-Only Codes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-4
Table 3-4: Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-4
Table 3-5: Outgoing Line Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-4
Table 3-6: Classes of Service and Associated Tables  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-7
Table 3-7: Display Message Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-39
Table 3-8: Call Logging Data Output Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-47
Keyset Programming
Table 4-1: Keyset Programming – System-Wide Programming . . . . . . . . . . . . . . . . . . . . .  4-5
Table 4-2: Keyset Programming – System Timers  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-12
Table 4-3: Keyset Programming – Extension Programming . . . . . . . . . . . . . . . . . . . . . . .  4-16
Table 4-4: Keyset Programming – Line Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-24
RMS Programming
Table 5-1: RMS Extension Programming Values  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-16
Table 5-2: Classes of Service and Associated Table  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-19
Table 5-3: RMS Line Programming Values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-27
Table 5-4: RMS System Programming Values and Timers . . . . . . . . . . . . . . . . . . . . . . . .  5-36
Table 5-5: RMS Programming User Timers  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-39
Table 5-6: Classes of Service and Associated Tables  . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-41
List of Tables 
						

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List of Tables
ENCORE MANUAL, Issue 4.0 – July 2002
NUMBER TITLE PAGE
RMS Maintenance
Table 6-1: RMS Maintenance System Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-13
Replacement Parts
Table 8-1: System Components and Related Part Numbers  . . . . . . . . . . . . . . . . . . . . . . . .  8-3 
						

							Page  xv
FCC Regulations
ENCORE MANUAL, Issue 4.0 – July 2002
FCC Regulations
Important
1.This equipment complies with Part 68 of FCC rules. On the side of the KSU is a label
that contains, among other information, the FCC registration number and ringer equiva-
lence number (REN) for this equipment. Customers connecting this equipment to the
telephone network shall, before such connection is made, give notice to the telephone
company of the particular line(s) to which such connection is to be made, and shall pro-
vide the telephone company with the following information:
— Complies with Part 68 of FCC rules
— FCC registration number: HAC LKCGTB-36091-CD-E
— USOC numbers of required interface jacks: RJ21X
— Facility interface code (FIC): 9.0Y
— Service Order Code (SOC): 02LS2
— Ringer equivalence number (REN): 1.25B
— Port Types (as defined in Standard UL60950)
 •Extension Ports including Central Bell and Doorphone: TNV3 
 •PSTN (Central Office) Ports: TNV3
 •RS232, Doorstrike and Music on Hold Ports: SELV
NOTE: The REN is used to determine the quantity of devices which may be con-
nected to the telephone line. Excessive RENs on the telephone line may result in
the devices not ringing in response to an incoming call. To be certain of the number
of devices that may be connected to the line, as determined by the total RENs, con-
tact the telephone company to determine the maximum REN for the calling area.
The telephone company should also be given notice upon final disconnection of this
equipment from the particular line(s).
It is also the responsibility of the customer to provide the telephone company with reg-
istration numbers of any other devices which are configured for connection to the tele-
phone network.
2.This equipment cannot be used on public coin service provided by the telephone com-
pany. Connection to party line service is subject to state tariffs. (Contact the state public
utility commission, public service commission, or corporation commission for informa-
tion.)
3.If this equipment causes harm to the telephone network, the telephone company will
notify the customer in advance that service may be temporarily discontinued. But if
advance notice is not practical, the telephone company will notify the customer as soon
as possible. Also, the customer will be advised of the right to file a complaint with the
FCC, if necessary.
4.The telephone company may make changes in its facilities, equipment, operations, or
procedures which may affect the operation of this equipment. If so, the customer shall
be given advance notice so that any necessary modifications can be made in order to
maintain uninterrupted service.
5.If trouble is experienced with this equipment, contact a local authorized factory service
representative for repairs and/or warranty information. The customer, users, and unau-
thorized technicians should not repair, make adjustments to, or attempt to service this
equipment in any way. 
						

							Page  xvi
FCC Regulations
ENCORE MANUAL, Issue 4.0 – July 2002
6.In the event of trouble with the telephone line(s), this equipment must be disconnected
from the telephone line(s). If trouble ceases, the equipment must be repaired by an
authorized factory service representative. If the trouble continues to occur with the
equipment disconnected, the telephone company should be notified that they have a
problem. If this is the case, repairs or adjustments made by the telephone company will
be made at their expense.
7.Allowing this equipment to be operated in such a manner as to not provide proper
answer supervision signaling is in violation of Part 68 of FCC rules. This equipment
returns answer supervision signals to the public telephone network when: answered by
the called station, answered by the attendant, routed to a recorded announcement that
can be administered by the equipment user, and routed to a dial prompt. This equipment
also returns answer supervision on all DID calls forwarded back to the public telephone
network. Permissible exceptions are: a call is unanswered, busy tone is received, and
reorder tone is received.
8.This equipment is capable of providing users access to interstate providers of operator
services through the use of equal access codes. Failure to provide equal access capabili-
ties is a violation of the Telephone Operator Consumer Services Improvement Act of
1990 and Part 68 of the FCC Rules.
 
NOTICE
THE TELEPHONE INSTRUMENTS SPECIFICALLY DESIGNED FOR THIS SYSTEM
HAVE HEARING-AID COMPATIBLE HANDSETS THAT ARE IN COMPLIANCE WITH
SECTION 68.316 OF THE FCC RULES.
CAUTION
Radio Frequency Hazard. This equipment generates and uses radio frequency energy and if
not installed and used properly, that is, in strict accordance with the manufacturers instruc-
tions, may cause interference to radio and television reception. It has been type tested and
found to comply with the limits for a Class A computing device in accordance with the
specifications in Subpart J of Part 15 of FCC Rule. Operation of this equipment in a resi-
dential area may cause unacceptable interference to radio and TV reception requiring the
operator to take whatever steps are necessary to correct the interference. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause interference to radio or television reception, which can be determined by turn-
ing the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
•Reorient the receiving antenna
•Relocate the KSU with respect to the receiver
•Check that the KSU and receiver are not on the same circuit; the KSU must be pow-
ered from an isolated, dedicated AC outlet
If necessary, the user should consult the dealer or an experienced radio/television techni-
cian for additional suggestions. The user may find the following booklet prepared by the
FCC helpful: “How to Identify and Resolve Radio-TV Interference Problems.”
This booklet is available from the U.S. Government Printing Office, Washington, D.C.
20402, Stock No. 004-000-00398-5.
If RFI problems persist, contact Inter-Tel Customer Support. 
						

							Page  xvii
Safety Regulations
ENCORE MANUAL, Issue 4.0 – July 2002
Safety Regulations
Important Safety Instructions
The following safety information is reprinted from UL 1459. When using your telephone
equipment, basic safety precautions should always be followed to reduce the risk of fire, elec-
tric shock, and injury to persons, including the following:
  1.Read and understand all instructions.
  2.Follow all warnings and instructions marked on the product.
  3.Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning.
  4.Do not use this product near water (for example, in a wet basement).
  5.Do not place this product on an unstable cart, stand, or table. The product may fall,
causing serious damage to the product.
  6.Slots and openings in the cabinet and the back or bottom are provided for ventilation, to
protect it from overheating; these openings must not be blocked or covered. This prod-
uct should never be placed near or over a radiator or heat register. This product should
not be placed in a built-in installation unless proper ventilation is provided.
  7.This product should be operated only from the type of power source indicated in the
manual. If you are not sure of the type of power source to your building, consult your
dealer or local power company.
  8.This product is equipped with a three-wire grounding type plug, a plug having a third
(grounding) pin. This plug will only fit into a grounding type power outlet. This is a
safety feature. If you are unable to insert the plug into the outlet, contact your electri-
cian to replace your obsolete outlet. Do not defeat the safety purpose of the grounding
type plug.
  9.Do not allow anything to rest on the power cord. Do not locate this product where the
cord will be damaged by persons walking on it.
10.Do not use an extension cord with this product’s AC power cord. The AC outlet for this
product should not be used for any other electrical equipment.
11 .Never push objects of any kind into this product through cabinet slots as they may
touch dangerous voltage points or short out parts that could result in a risk of fire or
electric shock. Never spill liquid of any kind on the product.
12.To reduce the risk of electric shock, do not disassemble this product, but take it to a
qualified service person when service or repair work is required. Opening or removing
covers may expose you to dangerous voltages or other risks. Incorrect reassembly can
cause electric shock when the product is subsequently used. 
						

							Page  xviii
Safety Regulations
ENCORE MANUAL, Issue 4.0 – July 2002
13.Unplug this product from the wall outlet and refer servicing to qualified service person-
nel under the following conditions:
a.When the power supply cord or plug is damaged or frayed.
b.If liquid has been spilled into the product.
c.If the product has been exposed to rain or water.
d.If the product does not operate normally by following the operating instructions.
Adjust only those controls that are covered by the operating instructions because
improper adjustment of other controls may result in damage and will often require
extensive work by a qualified technician to restore the product to normal operation.
e.If the product has been dropped or the cabinet has been damaged.
f.If the product exhibits a distinct change in performance.
14.Avoid using a telephone (other than a cordless type) during an electrical storm. There
may be a remote risk of electric shock from lightning.
15.Do not use the telephone to report a gas leak in the vicinity of the leak.
Save These Instructions
CAUTION
Possible Fire and Safety Hazard. To reduce the risk of fire, use only no. 26AWG or larger
line cord for CO line connections.
For safety reasons you should remove only the knockout panel(s) required for cable access
to the KSU MDF area. Removing the other panels exposes the KSU circuitry unnecessarily
and could create a safety hazard. 
						

							Page  xix
Limited Warranty
ENCORE MANUAL, Issue 4.0 – July 2002
Limited Warranty
For a period of 18 months from the date of purchase, INTER-TEL warrants the Equipment
(except for fuses and lamps) to be free from defects in material, workmanship, or both, and to
comply with specifications for the Equipment, as set forth in the Installation Manual. Buyers
sole and exclusive remedy for breach of this Limited Warranty shall be to have the defective
Equipment (or parts) repaired or replaced at INTER-TELs option. Shipping costs incurred
returning warranty work to INTER-TEL shall be paid for by the Buyer. This Limited Warranty
extends only to the Buyer, not to any customer, user, or third party. This Limited Warranty does
not apply to Equipment (or parts) damaged by improper handling, normal wear and tear, acci-
dents, lightning damage, negligence, or improper use or maintenance, and does not apply to
Equipment altered without authorization by INTER-TEL. This Limited Warranty does not
extend to any claims, suits, damages, liabilities, costs, and expenses arising from any act,
action, or inaction of Buyer. Although the Moss-Magnuson Act should not apply, in the event
that it is held to apply by a court of competent jurisdiction, the implied warranty of fitness for a
particular purpose shall extend for the 18-month period from the date that the Equipment was
purchased.
NOTE: THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO
WARRANTIES WHICH EXTEND BEYOND THIS LIMITED WARRANTY. IN NO EVENT
SHALL INTER-TEL BE LIABLE FOR LOSS OF ANTICIPATED PROFITS, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, LOSS OF TIME OR OTHER LOSSES INCURRED BY
BUYER IN CONNECTION WITH THE PURPOSE, POSSESSION, OPERATION, OR USE OF
THE EQUIPMENT, SUCH CLAIMS BEING EXPRESSLY WAIVED BY THE INSTALLING
COMPANY.
NOTICE
For complete information on returning equipment, refer to the current Inter-Tel Repair and
Return Policy (document part no. 835.1065). This document includes specific information
on the following subjects: warranty, procedures to follow when returning equipment, equip-
ment damaged in shipment, insurance, repair policy, and advance replacement policy. 
						

							Page  xx
Software License Agreement
ENCORE MANUAL, Issue 4.0 – July 2002
Software License Agreement
THE FOLLOWING IS A SITE LICENSE AGREEMENT RELATING TO THE INTER-TEL
SOFTWARE. PLEASE CAREFULLY READ ALL OF THE TERMS AND CONDITIONS
BEFORE PROCEEDING. THE SOFTWARE REFERENCED HEREIN IS LICENSED IN
ACCORDANCE WITH THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO
NOT ACCEPT SUCH TERMS AND CONDITIONS YOU WILL NOT BE PERMITTED TO
USE THE SOFTWARE. IF YOU ACCESS OR USE SUCH SOFTWARE IN CONTRAVEN-
TION OF THE TERMS AND PROVISIONS OF THIS AGREEMENT, YOU WILL BE SUB-
JECT TO PROSECUTION TO THE FULLEST EXTENT PERMITTED BY LAW. 
DEFINITIONS:
“You” means, and “Yours” refers to the original end user purchaser of the Inter-Tel Software
Programs. “Computer” means a computer consisting of a single central processing unit, one
keyboard and one video display terminal. “Inter-Tel Hardware System” means any proprietary
system distributed by Inter-Tel Integrated Systems (hereinafter “Company” or “Inter-Tel”) that
operates by means of the Software. “Authorized Dealer” means an individual or entity cur-
rently authorized in writing by agreement and in good standing with Inter-Tel entitling the
dealer to sell or license the specific Software covered by this license. “Software” means: the
computer programs accompanying this License (including, but not limited to, codes, tech-
niques, software tools, formats, designs, methods, processes, know-how and ideas) and any
and all copies, modifications, upgrades, enhancements and new releases thereof made or
acquired by You and any and all manuals and other printed materials accompanying this
License or the Software
LICENSE:
(a)Inter-Tel Integrated Systems, Inc. (“Inter-Tel”) grants You a non-exclusive, non-trans-
ferable license to install and use the enclosed Inter-Tel Software and accompanying
documentation on any one standalone personal computer or Inter-Tel Hardware System
(whichever applies). You assume the entire responsibility for the selection and installa-
tion of the enclosed Software program(s) in order to achieve desired results. You agree
that you are licensing the Program for its end use only and not for resale or redistribu-
tion. You must be an Authorized Dealer of the specific Inter-Tel products covered by
this license. You will be liable for theft and infringement under applicable patent, copy-
right and trademark laws of the United States for unauthorized use of the Software cov-
ered by this license.
Inter-Tel reserves all rights in and to all patents, copyrights, trademarks, mask works
and any other proprietary rights contained or embodied in the Software.
(b)You may make one (1) copy of the Inter-Tel Software program(s) contained on dis-
kette(s) for back-up purposes only, provided that You reproduce and place the Inter-Tel
copyright notice on the backup copy. You may make one (1) copy of the Software pro-
gram(s) onto one (1) hard drive. You may not copy the Inter-Tel Software program(s)
contained on any media other than diskette; i.e., hard disk drive, ROMs, PALs, Soft-
ware Protection Key, etc. 
(c)You are hereby notified that contained third-party suppliers and vendors are third-party
beneficiaries to this Agreement to the extent that the Software contains software, pro-
gramming and other materials provided by such third-party suppliers and vendors. Such
provisions are made expressly for the benefit of and are enforceable by such third-party
suppliers and vendors in addition to Inter-Tel.