Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

							Page 8-1
Replacement Parts
ENCORE MANUAL, Issue 4.0 
– July 2002
PA RT S
8
Replacement Parts
CONTENTS PAGE
1. Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
2. Ordering Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-2
3. Basic Systems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-2
4. Parts List   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-3 
						

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Replacement Parts
ENCORE MANUAL, Issue 4.0 
– July 2002
Introduction
1. INTRODUCTION
1.1This section provides the information necessary to order and stock replacement parts
for the Inter-Tel Encore System.
2. ORDERING PROCEDURE
2.1When ordering equipment for the Inter-Tel Encore System, provide the following infor-
mation to the order processing clerk:
•Company name
•Purchase order number
•Required date of shipment
•Part number(s) of equipment ordered
•Quantity required
3. BASIC SYSTEMS
3.1The following basic system packages are available:
PACKAGEPART NUMBER
Encore 2x6 with 4 Keysets618.9001
Encore 4x12 with 4 Keysets618.9002
Encore 6x18 with 4 Keysets618.9003 
						

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Replacement Parts
ENCORE MANUAL, Issue 4.0 
– July 2002
Parts List
PA RT S
8
4. PARTS LIST
4.1The following table lists all available system components with their part numbers.
Table 8-1: 
System Components and Related Part Numbers
ITEMMAX PER SYSTEMPART NMBER
Line Card4618.2100
Extension Card2618.2200
Voice Module:
     English Prompts
     French Prompts
     Spanish Prompts
1
618.2310
618.2311
618.2312
Courtesy Service Language Card:  
     English
     French
     Spanish
1
618.2500
618.2501
618.2502
Encore Keyset18618.4001
Doorphone1618.3000
Call Logging Kit (v.24)1618.6001
Remote Management Software for 
Service CentersAs needed827.9368
Spare CPUAs needed618.2000
Spare Power Supply UnitAs needed618.0100
Installation, Programming, and 
Maintenance ManualAs needed618.8000
User GuideAs needed618.8002
Getting Started GuideAs needed618.8014
Encore Training KitAs needed618.8006 
						

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Replacement Parts
ENCORE MANUAL, Issue 4.0 
– July 2002
Parts List 
						

							Page 1
Index
ENCORE MANUAL, Issue 4.0 
– July 2002
INDEX
I
Index
Symbols
911, sending extension with  4-15
A
Access
line  5-29
PBX  5-30
Access Groups  5-31
Adapter  5-3
Alarm Call  6-11
Alarm Report Time  6-12
Alarm Self-Test  6-11
Alarm Threshold  6-13
Alternative Call Routing  3-9,  4-29,  4-39
Alternative Routing  5-34–5-35,  5-49
Answering Machine  3-20,  3-45,  4-39,  5-31
lines  4-28
Area Codes  5-32
Automated Attendant  3-19,  4-30,  4-39,  5-31,  5-49
Automatic Fault Detection  6-11
B
Busy Signal  3-20
C
Cabling  2-7,  2-19
connection to the KSU  2-19
terminating at extension locations  2-9
terminating at extensions  2-9
Call
alarm  6-11
confidence  6-12
loop  5-32
protected from general  5-20
reminder  5-21
store all Caller ID  5-38
Call Forward  3-33,  3-34
all calls  3-34
cancel  3-34
follow me  3-35
hunt group  3-46
to voice message box  3-19,  3-20
troubleshooting  7-4
Call Handling  5-17
Call Logging  2-31,  3-47,  4-21,  5-38
blocking  5-20
enable/disable  4-11
interface  2-31
interface speed  4-14
troubleshooting  4-21
Call Park  3-30
Call Pick-Up  3-29
Call Processing Signals  2-10Call Restriction
line access  3-6
system speed dial override  4-20
Call Statistics  6-5
Call Transfer  3-32
Call Waiting  3-31
tone protection  3-32
tones  3-31,  4-18
Caller ID  3-7
detection  4-31,  5-32,  5-38
number  5-41
programming  5-41
displays  3-7
names and routing  4-29
numbers with names  4-40,  5-50
personal list  5-20
storage  3-8,  4-13,  4-20
Calling
speed dial  3-27
Calls
voice mail, transferring to  3-33
Camp On  3-24
Capacities  1-7
Central Bell  2-30,  4-25
ringing  4-25
Class of Service  2-33,  3-6,  4-18,  4-36,  5-18,  5-44
exceptions and restrictions  5-40–5-41
overridden by system speed dial  5-20
tables  4-13,  4-34
CO Lines  2-22,  3-5,  4-31,  4-40
cabling  2-7
Cold Reset  6-9
COM Port Setup  5-5
Completing the Installation  2-32
Conference  3-35
Conference Calls  3-35
Confidence Call  6-12,  6-13
Configuration  5-6,  5-11
Connection
local  5-8
setting up  5-8
to the KSU  5-9
Connectors  2-19
Consultation  3-31
Courtesy Service  3-18,  4-28,  4-39,  5-31
greeting source and lines  4-28
source  5-39
CPU replacement  7-5
Crosspoint Map  6-3
extension  6-3
line  6-4
Customer ID  6-13
Customer Support  7-6
Customer Training  2-38
D
Database  5-5,  5-10
reset to factory  5-5
send  5-13
Database Protection  3-10
Date  4-7,  5-43 
						

							Page  2
Index
ENCORE MANUAL, Issue 4.0 
– July 2002
Day/Night Mode  3-5,  3-44
Default Settings for Keys  5-24,  5-25
Defective Unit Return Policy  7-6
Deferred Mode  5-7
Detection
automatic fault  6-11
program caller ID  5-41
Diagnostics  7-6
Dial Tone  3-20
Dial Up Centers  6-12
Dial-Pulse Signaling  3-5
Digit Codes  5-34
Display  3-11
language  3-14
Display Keys  3-12
Display Messages  3-39
Do Not Disturb  3-40
Door Open  3-17
Door Restrict  5-21
Doorphone  2-27,  3-17,  4-13,  5-38
calls  3-17
Doorstrike  2-28,  3-17,  4-19
Download Flash  5-12
Drop-Down Menus  5-5
DTMF Tone Dialing  4-31
E
Edit Keys  3-13
Emergency Assistance  7-6
Enabled/Disabled Features  5-45,  5-46
Environment  2-4,  2-5
Equipped Lines  4-26,  4-38,  5-31,  5-48
Exceptions  5-19
Expansion Card  2-13
installation  2-13
Extension Card  1-4,  2-15
Extension Lock  3-41
Extension Numbers  3-4
Extension Reset  3-42
Extensions  2-23,  3-11,  5-19–5-21,  5-24,  6-5,  6-6
cabling  2-7
connections  2-23
crosspoint maps  6-3
disconnected  4-21,  5-20
features  1-7
incoming ringing  4-37,  5-47
Keysets  3-11
lock code  5-21
names  5-17
numbers  3-4
outgoing restrictions  4-38,  5-47
programming  4-16–4-23,  5-16–5-26
signals and tones  3-20
troubleshooting  7-4
user names  4-18
Extension-To-Extension Calling  3-24
External Music-On-Hold  2-29
External Paging  4-13
F
Factory Default Database  5-5
Fault Detection  6-11
FCC Regulations  1-xv
Feature Codes  3-3–3-4
Feature Key  5-24
Feature Keys  3-3
Feature Summary  1-6
Features  1-6,  4-37
enabled/disabled  5-45,  5-46
system-wide  2-35,  4-32,  5-50
troubleshooting  7-4
File Menu  5-5
Flash Download  5-12
Flashing Hold LED  5-37
Flexible Incoming Ring Assignment  3-5
Follow Me Forwarding  3-35
Forward  3-33,  3-34
all calls  3-34
cancel  3-34
follow me  3-35
hunt group  3-46
recall  3-39
to voice message box  3-19,  3-20
troubleshooting  7-4
Forwarding Options  5-17
Function Keys  3-13
G
General Call  3-25,  4-19
General Call Protection  5-20
Global Settings  5-31
Greetings
planning sheet, recording on  2-36,  4-35
recording  3-21,  3-22
system, recording  4-11
Grounding the KSU  2-16
Groups
hunt  5-33,  5-49
outgoing access  5-31
pickup  5-18,  5-19
H
Handsfree  3-15
enable/disable  3-23
troubleshooting  7-3
Handsfree Key  3-15
Hardware  1-4,  5-2
Headset  2-25,  3-16
Headsets  2-25
Hold  3-30
flashing LED  5-37
music  5-38
Hookflash Over a CO Line  3-39
Hot Line  5-17
Hot Line Extension  3-17,  4-23
Hunt Groups  3-46,  4-27,  4-39,  5-33,  5-49
forwarding  3-46 
						

							Page 3
Index
ENCORE MANUAL, Issue 4.0 
– July 2002
INDEX
I
I
Incoming Access Only  5-31
Incoming Calls  7-3
ringing  4-25
Incoming Ringing  3-5,  4-37,  5-28,  5-47
Incoming-Only Lines  4-26,  4-38
Initiate System Tests  6-10
Installation
checklist  2-3
completing  2-32
planning  2-4
Intercom Calls  3-24,  3-37,  4-19
Internal Calls  3-23,  3-24,  7-3
placing  3-24
placing/receiving  3-24
receiving  3-24
troubleshooting  7-3
Internal Paging  3-36,  3-37
Intrude  3-44
K
Key Confirmation  5-21
Key Service Unit (KSU)  1-4,  2-11
description  2-11
wall-mounting  2-18
Keypad  3-13
Keypad Edit Keys  3-13
Keys
feature  5-24
program  5-24
reset to default  5-24,  5-25
Keyset  1-5,  2-24,  3-11
adjusting  3-16
baseplate  2-25
connection  2-24
design features  2-24
display contrast  3-13
display language  3-14
extension programming  4-16–4-23
features  7-3
troubleshooting  7-3
handsfree  3-23,  7-3
handsfree enable/disable  3-23
installation  2-24
line programming  4-24–4-31
system programming  4-5–4-15
wall-mounting  2-25
KSU connection  5-9
L
Language  3-14,  4-7,  5-21
LED for hold  5-37
Lightning Protection  2-16
Limited Warranty  1-xix
Line  5-24
Line Access  3-6
troubleshooting  7-2
Line Card  1-4,  2-14
Line Groups  4-39Line Key  3-14
lights  4-10
Line Keys  3-14
Line Programming  4-24–4-31
Line Reseize Time  6-13
Lines  5-35,  6-5,  6-6
access  5-29
configuration  4-31,  4-40
connections  2-22
crosspoint map  6-4
dial pulse  3-5
equipped  5-31,  5-48
features  3-5
outgoing restrictions  4-38,  5-47
PBX  5-48
programming  5-27–5-35
settings  5-31–5-32
supervised  2-5,  3-5
troubleshooting  7-4
Liquid Crystal Display (LCD)  2-24,  3-11
Local Area Codes  4-14,  4-35,  5-32
Local Connection  5-8
Location  2-4
Lock Extension  3-41
Logging  5-20,  5-38
Long-Line Extension  2-26
Loop Calling  4-31,  5-32
Loop Resistance Tests  2-9
M
Main Distribution Frame (MDF)  2-18,  2-19
layout  2-8
Main Screen  5-4
Maintenance  6-11
Manager/Secretary  3-43,  4-23
Material Return Authorization (MRA)  1-xix,  7-6
Menus
drop-down  5-5
file  5-5
options  5-5
Message Waiting Light  3-13
Messages  3-39
accessing  3-21
remote access  3-22
system voice mail, diverting to  4-15
Mode
deferred  5-7
real time  5-7,  5-8
MRA
see Material return authorization (MRA)
Music On Hold  5-38
Music-On-Hold  2-29,  3-23
option  4-10
source  4-10
Mute Key  3-15
N
Names  2-33,  5-17,  5-44
Night Mode  3-5,  3-44,  4-9
troubleshooting  7-4 
						

							Page  4
Index
ENCORE MANUAL, Issue 4.0 
– July 2002
Night Service  5-38
No Call Logging  5-20
No Trunk-To-Trunk  5-20
Numbers
Caller ID detection  5-41–5-42
equipped lines and telephone  5-48
personal speed dial  5-23
service center  6-12
system speed dial  5-42,  5-51
O
Operation with a Parent PBX  3-9
Operator Extension  3-44
feature codes  3-4
Operator-Only Codes  3-4
Optional Equipment  2-26
Optional Settings  5-32
Options Menu  5-5
Ordering Procedure  8-2
Outgoing Access Groups  5-31
Outgoing Calls  7-2
Outgoing Line Access  3-4,  3-6
Outgoing Line Groups  3-5,  4-26
Outgoing Line Restriction  4-25,  4-38,  5-47
Outside Calls  3-26
header  3-25
placing  3-26
receiving  3-26
ring back  3-29
troubleshooting  7-2
Override System Speed Dial  5-20
P
Paging  3-36,  3-37,  4-13,  4-19
equipment  2-30
external  3-36,  3-37,  4-13
restriction  4-22
intercom calls  4-19
keysets  3-37
protected from  5-20
responding to  3-36
restricted use  5-21
Paging Answer  3-36
Paging Position  5-38
Park  3-30
Parts
list  8-2
ordering  8-2
Parts List  8-3
Password  3-42,  4-22,  5-21
changing  3-42
extension lock  3-42
system programming  4-7
PBX  3-9,  3-39
access  4-27,  5-30
lines  4-39,  5-48
operation  3-9
PC Requirements  5-2
Personal Caller ID List  5-20Personal Speed Dial
see Speed Dial
Phone Monitor  6-7
Phone Status  5-26
Pick-Up Groups  4-20
Pickup Groups  5-18–5-19
Port Setup  5-5
Port Swapping  4-22,  5-22
Power Failure  2-10,  3-10
telephones  3-10
troubleshooting  7-2
Power Supply  2-4
replacement  7-5
Pre-Dial Mode  3-27
Pro-Active Maintenance  6-11
Programmable Keys  3-14
Programming  2-31,  4-4
keys  5-24
line  5-27
real time  5-10
system  5-36
system timer  6-13
Programming Extension  4-3,  4-8
Programming Position  5-38
Protection
from General Call  5-20
from Paging  5-20
from Tones  5-20
R
Read System Tests  6-10
Real Time Mode  5-7,  5-8,  5-10–5-14
Recall
forward  3-39
tones  3-20
transfer  3-32
Redialing  3-28
Redirecting Ringing Calls  3-33
Reminder Call  3-40,  5-21
Remote Access  3-22
Required Hardware  5-2
Requirements for PC  5-2
Reseize Time  6-13
Reset
cold  6-9
database to default  5-5
keys to default  5-24–5-25
station  3-42
system  4-14,  6-9
warm  6-9
Restrict Door  5-21
Restrictions  5-19
outgoing line  5-47
paging  5-21
Return Policy  7-6
Ring Back  3-25,  3-29
extension  3-25
line  3-29
Ring Signals  2-10
Ring Tones  3-15 
						

							Page 5
Index
ENCORE MANUAL, Issue 4.0 
– July 2002
INDEX
I
Ringing  3-5,  4-37,  5-47
incoming  5-28,  5-47
tones  3-15
Ringing Call Light  3-13
RMS
connection, setting up  5-8
deferred mode  5-7
extensions, programming  5-16–5-26
call handling and extension name  5-17
class of service and pickup groups  5-18–5-19
extension settings  5-19–5-21
keys, reset to default  5-24–5-25
personal speed dial  5-23
phone status  5-26
port swapping  5-22
KSU, connecting to  5-9
line programming  5-27–5-35
hunt groups  5-33
incoming ringing  5-28
line access  5-29
line settings  5-31–5-32
PABX access  5-30
routing, alternative  5-34–5-35
programming introduction  5-14–5-15
programming screen, real-time  5-10–5-14
real-time mode  5-8
system programming  5-36–5-53
caller ID detection number  5-41–5-42
exception and restriction tables  5-40–5-41
system date and time  5-43
system settings  5-37–5-39
system speed dial list  5-42
user timers  5-39–5-40
RMS Software
main screen  5-4
menus  5-5–5-6
Room Monitor  3-43
Routing, Alternative  5-34,  5-49
Running Cable  2-7
S
Safety Regulations  1-xvii
Sales Number  3-28,  4-15,  4-36
Sample System Layout  2-8
Scheduled Alarm Self-Test  6-11
Scroll Keys  3-12
Secretary  5-17
Secretary/Manager  3-43,  4-23
Self-Test  6-11
Service Center Numbers  6-12
Service Number  3-28,  4-15,  4-36
Set Range OFF  5-15
Set Range ON  5-15
Setting Up the Connection  5-8
Settings
global  5-31
line  5-31
optional  5-32
reset keys to default  5-24,  5-25
system  5-37Setup for COM port  5-5
Signals and Tones  2-10,  3-20
Single-Line Sets  2-26,  3-16
feature codes  3-4
Software Installation
RMS, installing  5-3
RMS, upgrading  5-4
upgrading  2-37
Software license agreement  1-xx–1-xxii
Software States  6-6
Source of Courtesy Service  5-39
Speakerphone  2-24
Speed Dial  3-27,  3-38
numbers  3-38
override COS  5-20
personal  5-23
station  3-38
system  3-38,  4-8,  4-20,  5-42,  5-51
override toll restriction  4-20
Statistics  6-5
Status  5-26
Store All Calls  5-38
Supervised CO lines  2-5,  3-5
Supplies Needed  2-6
Swapping Extensions  4-22
Swapping Ports  5-22
System Capacities  1-7
System Configuration  5-6,  5-11
System Features  1-6,  7-4
troubleshooting  7-4
System Greetings  4-11
System Hardware  1-4
System Installation Checklist  2-3
System Layout  2-8
System Phone Monitor  6-7
System Programming  5-36–5-53
password  5-38
System Programming Password  4-7
System Reset  4-14,  6-9
System Settings  5-37–5-39
System Speed Dial
see Speed Dial
System Speed-Dial  4-8
override toll restriction  4-20
System Tests  6-10
initiate  6-10
read  6-10
System Time and Date  4-7,  5-43
System Timers  4-12,  4-32,  5-50,  6-13
programming  6-13
System Troubleshooting  7-4
System Voicebox On  5-38
System-Wide Features  2-35,  4-32,  5-50
System-Wide Programming  4-5–4-15
troubleshooting  7-4
T
Technical Support  7-6
Telephone Numbers  5-48 
						

							Page  6
Index
ENCORE MANUAL, Issue 4.0 
– July 2002
Tests
initiate  6-10
read  6-10
system  6-10
Text Entry  3-13
Thresholds for alarms  6-13
Time  4-7
Time and Date  5-43
Timers  4-12,  4-32,  5-50
system  5-50,  6-13
user  5-39
Toll Restriction  3-6
classes of service  3-6
speed dial override  4-20
Tone Dialing  4-31,  5-32
Tone Protection  5-20
Tones  3-20
Tools and Supplies  2-6
Tools Needed  2-6
Trace  6-8
Transfer  3-32
external  3-32
internal  3-32
recalls  3-32
reverse  3-29
to voicemail  3-33
Troubleshooting  7-2
Trunk-To-Trunk  3-32,  3-33,  5-20
prohibited calls  4-22
U
Unsupervised lines  2-5,  3-5
Upgrading the system software  2-37
User Timers  5-39–5-40
V
V24 Adapter  5-3
baud rate  5-38
V24 Baud Rate  4-14
Viewing Changes  5-15
Voice mail capacity  4-15
Voice mail, diverting messages to  4-15
Voice mail, monitoring  3-21
Voice Messaging  3-20,  5-20
box  4-21
access  3-21
assignments  4-21
forward to  3-19
card removal and messages  3-19
features  3-19
password  5-21
Voice Messaging Module  1-4,  2-13,  3-19
archived messages in  3-19
Voicebox (Answering Machine)  5-38
Volume Key  3-15
W
Waiting for SYNC  7-3
Wall-Mounting
keyset  2-25
KSU  2-18
Warm Reset  6-9
Weekend Service  3-5,  4-9,  5-37
Wiring  2-19
for power failure operation  2-10
technique  2-19